Merchant's Tire & Auto Centers

★★☆☆☆
  • 6230 Rolling Rd

    Springfield, VA 22152

    Map & Directions
  • 703-569-6828

About Merchant's Tire & Auto Centers

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
  • Automotive Repair
  • Oil Changes
Details
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • General Tire
  • Radiator Repair
  • Brake Repair
  • Oil Changes
Hours
M-Sa 7am-7pm, Su 9am-5pm

Automotive

Automotive
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2.0 5
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Can you say "RIP OFF"??? I took my car in to have my tire plugged. I decided to have the oil changed since it was there. I received a call from them telling me that I needed 2 new back tires and a new oil pan because the oil pan plug was stripped. The cost of replacing the oil pan was 350 for labor alone, and an oil pan for 250 - 400. I told them no thank you!

When I went to pick my car up, they didn't plug the tire, stating that it had too many plugs, which I have never had it plugged before.

I went to a gas station the next day and for 25 bucks, I got my tire plugged and a new oil pan plug.

STAY AWAY

1
★☆☆☆☆

Can you say "RIP OFF"??? I took my car in to have my tire plugged. I decided to have the oil changed since it was there. I received a call from them telling me that I needed 2 new back tires and a new oil pan because the oil pan plug was stripped. The cost of replacing the oil pan was 350 for labor alone, and an oil pan for 250 - 400. I told them no thank you!

When I went to pick my car up, they didn't plug the tire, stating that it had too many plugs, which I have never had it plugged before.

I went to a gas station the next day and for 25 bucks, I got my tire plugged and a new oil pan plug.

STAY AWAY

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I took my car in for two new tires and repair of a tire that I knew had a leak. When I picked the car up the tire pressure warning light was on. I was told to drive it ten miles and it would go off. When I checked the pressure on the tire with the leak it was 20 psi. They had not done anything to it, obviously not even checked the pressure. They ultimately fixed it but were completely unapologetic, acting as if this was perfectly acceptable. Posted right on their wall as a consumer right "To have your repair done correctly the first time". While I was waiting there were two customers picking up cars after tire installation who hadn't had their tire pressure warning lights reset.

1
★☆☆☆☆

I took my car in for two new tires and repair of a tire that I knew had a leak. When I picked the car up the tire pressure warning light was on. I was told to drive it ten miles and it would go off. When I checked the pressure on the tire with the leak it was 20 psi. They had not done anything to it, obviously not even checked the pressure. They ultimately fixed it but were completely unapologetic, acting as if this was perfectly acceptable. Posted right on their wall as a consumer right "To have your repair done correctly the first time". While I was waiting there were two customers picking up cars after tire installation who hadn't had their tire pressure warning lights reset.

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I took my car to merchant tire for oil change and they performed 22 point inspection and told me that i need 4 tires and my front brake were gone. The service manager took me inside the bay and showed me the things i need to fix and other preventive maintaince item. The service manager was very friendly and knowlegable. I was going out of town that week and merchant tire make my trip safe and convenient.

5
★★★★★

I took my car to merchant tire for oil change and they performed 22 point inspection and told me that i need 4 tires and my front brake were gone. The service manager took me inside the bay and showed me the things i need to fix and other preventive maintaince item. The service manager was very friendly and knowlegable. I was going out of town that week and merchant tire make my trip safe and convenient.

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This shop rotated my car's tires and cross-threaded lug nuts (2 on one wheel alone). As a result, I broke two studs when attempting to remove the wheel. I was able to drive the car to Merchant's, and was treated very poorly by the store's general manager (name unknown). Ultimately, he repaired the damage, but would not accept responsibility for it. In fact, he essentially called me a liar and blamed the problem on me! This person is extremely rude and argumentative, and I will never return my car to this shop for any kind of service.

1
★☆☆☆☆

This shop rotated my car's tires and cross-threaded lug nuts (2 on one wheel alone). As a result, I broke two studs when attempting to remove the wheel. I was able to drive the car to Merchant's, and was treated very poorly by the store's general manager (name unknown). Ultimately, he repaired the damage, but would not accept responsibility for it. In fact, he essentially called me a liar and blamed the problem on me! This person is extremely rude and argumentative, and I will never return my car to this shop for any kind of service.

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Decent place to go for a quick oil change. Would not go there for anything else, for fear that they will want to tear my car apart to find another, more expensive problem. Would recommend going to dealer over these guys.

2
★★☆☆☆

Decent place to go for a quick oil change. Would not go there for anything else, for fear that they will want to tear my car apart to find another, more expensive problem. Would recommend going to dealer over these guys.

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Message from Merchant's Tire & Auto Centers

Merchant’s of Springfield, VA is your one-stop shop for fast, friendly, hassle-free car care. From tires and oil changes to brakes and alignments, you can trust our expert technicians to get you back on the road. With conveniently-located stores open early, late and on Sundays, we help you fit your car maintenance and repairs into your busy schedule. We carry the big tire brands you know like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama at the guaranteed lowest price. Whether you need a routine oil change or something more, Merchant’s has you covered. Schedule your appointment online, give us a call or stop by your local Merchant’s today!

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