Video By the Lake

★★☆☆☆
  • 265 Turkeysag Trail 112 Suite 112

    Palmyra, VA 22963

    Map & Directions
  • 434-589-5566

About Video By the Lake

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2.0 1
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I tried Video by The Lake, only because its close by. That's one of the disadvantages of living outside the city limits.

Not only in this store tiny in size, but they rarely have any newly released videos. When they do, they only keep one, MAYBE two, copies in stock.

On Halloween of 2004, I had asked the owner for a certain movie. She said she didn't have it in stock, but that she can order it for me and then call me to let me know it arrived. I agreed. It's been over a year and still no phone call.

On top of all this, the prices are rediculous, and the movies are always out of order,.

Don't waste your time or money. This place won't have what you're looking for!

PROS: It's local
CONS: expensive, limited inventory

2
★★☆☆☆

I tried Video by The Lake, only because its close by. That's one of the disadvantages of living outside the city limits.

Not only in this store tiny in size, but they rarely have any newly released videos. When they do, they only keep one, MAYBE two, copies in stock.

On Halloween of 2004, I had asked the owner for a certain movie. She said she didn't have it in stock, but that she can order it for me and then call me to let me know it arrived. I agreed. It's been over a year and still no phone call.

On top of all this, the prices are rediculous, and the movies are always out of order,.

Don't waste your time or money. This place won't have what you're looking for!

PROS: It's local
CONS: expensive, limited inventory

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Business Response:

New owners, new look, more movies, & better customer service I just found this view while looking into starting our own website and would like to respond to it. As you can see by the posted date, this was posted in November of 2005. Since September 2007 my family has owner and operated Video by the Lake and would love to have you or anybody else that may have had the same feelings as you to come see us and try out our customer service. We are still in the same location across from Food Lion on Turkeysag Trail, right outside if the Turkeysag Gate to Lake Monticello. We changed the layout of the store, have a nice Children's Play Area, a easier layout for our rentals, a new paint theme with brighter colors, and we strive to be known for our customer service. In 2009 we received 3rd place for Family Fun in the Rural Virginian paper. 1st was Lake Monticello and 2nd was James River Reeling & Rafting, both hard competition but we were the only retail business to receive this award. So please come by because since 2007 there has been a BIG chnage and we are here for you. Thanks, Jon Wills owner / operator

Message from Video By the Lake

I would like thank all of our customers and future customers for their support. Since 2007 my family has had the opportunity to be able to operate Video by the Lake here in Palmyra Virginia. We are a family owned and operated business and take customer service as our #1 operating rule. Our customers are what helps us stay open and be able to provide for our family. I have been in business for myself since I was 10 years old and have wroked since I was 8. I have always been taught that customer service is #1 and that word of mouth is the #1 way to advertise. We are able to care for over 6,500 active customers and our goal is to treat each and every customer as family. Please stop by and see how we operate and please let us have the pleasure to help you pick out the movie your looking for. We continue to add Blu-ray movies, the new way DVD format, every week and of course our New Release movies are available the same time other rental store get theirs. Also remember when you rent a New Release rental on Friday or Saturday you will receive Sunday for FREE. That takes a 2 day rental too a 3 day rental. We feel that on the weekend something will always come up, so this will allow you to not worry how long you have to watch it from On Demand or Pay-Per-View that day you order it.

More about Video By the Lake

DVD Rentals Blu-ray Rentals Children VHS Rentals Play Station 2 Rentals X-BOX Rentals X-BOX 360 Rentals Game Cube Rentals Special Order Movies Available Previously Viewed Movies For Sale Popcorn Candy 2 Liter & 20 oz. Pepsi Products

 

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