Healthy Back Store

★★☆☆☆
  • 11058 Lee Hwy

    Fairfax, VA 22030

    Map & Directions
  • 703-591-1499

About Healthy Back Store

Hours
Sun 11am-6pm, Mon-Sat 10am-8pm

Home & Garden

Home & Garden
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2.4 5
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NEVER BUY ANYTHING FROM HEALTHY BACK STORE. Their customer service is terrible. I have been trying to return something for 3 months and still havent gotten my money back! Worst store ever!!!!!!! They don't pick up the phone and dont return phone calls. When they do pick up they dont do what they say they are going to do. The manager is RUDE!!! I think they make it near impossible to return anything to keep your money. Avoid this store at ALL cost.

1
★☆☆☆☆

NEVER BUY ANYTHING FROM HEALTHY BACK STORE. Their customer service is terrible. I have been trying to return something for 3 months and still havent gotten my money back! Worst store ever!!!!!!! They don't pick up the phone and dont return phone calls. When they do pick up they dont do what they say they are going to do. The manager is RUDE!!! I think they make it near impossible to return anything to keep your money. Avoid this store at ALL cost.

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About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting!!! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!

1
★☆☆☆☆

About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting!!! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!

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I saw the ad about healthy back online place my order and the next day I found another temperpudic mattress at another location cheaper I ask the company could they match the price they reply for $3,500 they reply they could only do $3650 so I cancel my order I was told I would recieve my fund within 3 business days ..I check my account NO FUNDS So I called and ask to speak to a manager the manger came on and explain to me that sh he was sorry that she will take care of this matter right away and I should see Funds coming back to my account within 24 hours...24 hours later Still no Funds...I waited for 2 weeks after speaking to everyone there (very poor customer service ) finally I called my credit card company and had to dispute the charges ..I finally got my money back..I went online found a website with review found out Im not the only one who had a problem with this company..I just wish I had read some reviews before.

1
★☆☆☆☆

I saw the ad about healthy back online place my order and the next day I found another temperpudic mattress at another location cheaper I ask the company could they match the price they reply for $3,500 they reply they could only do $3650 so I cancel my order I was told I would recieve my fund within 3 business days ..I check my account NO FUNDS So I called and ask to speak to a manager the manger came on and explain to me that sh he was sorry that she will take care of this matter right away and I should see Funds coming back to my account within 24 hours...24 hours later Still no Funds...I waited for 2 weeks after speaking to everyone there (very poor customer service ) finally I called my credit card company and had to dispute the charges ..I finally got my money back..I went online found a website with review found out Im not the only one who had a problem with this company..I just wish I had read some reviews before.

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I broke my mattress after jumping up and down on it (big surprise there) and had to get a new one. Healthy Back Store had really nice mattresses for everyone - from soft, to firm, to everything in between. I got a great medium-firmness mattress that has replaced my old one and is so comfortable. I never wake up with back pains or aches - sleeping is a pleasure.

5
★★★★★

I broke my mattress after jumping up and down on it (big surprise there) and had to get a new one. Healthy Back Store had really nice mattresses for everyone - from soft, to firm, to everything in between. I got a great medium-firmness mattress that has replaced my old one and is so comfortable. I never wake up with back pains or aches - sleeping is a pleasure.

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I like this store because of the location. It is part of a strip mall
with plenty of parking. The Gateway computer store vacated leaving more space for other customers. The prices are on the high side, but if you have a back problem, it is probably worth it. They very rarely have a good sale, but they do have a lot of products to choose from. If they don't have exactly what you want, there is a fabric shop right right next door that sells lots of pillows.

4
★★★★☆

I like this store because of the location. It is part of a strip mall
with plenty of parking. The Gateway computer store vacated leaving more space for other customers. The prices are on the high side, but if you have a back problem, it is probably worth it. They very rarely have a good sale, but they do have a lot of products to choose from. If they don't have exactly what you want, there is a fabric shop right right next door that sells lots of pillows.

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