Nature's Emporium

★★★★☆
  • 3912 Brambleton Ave

    Roanoke, VA 24018

    Map & Directions
  • 540-989-7735

3.6667 18
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I had to put 1 star, or I couldn't leave a comment. Terrible place to shop. I buy feeder rats for my boa constrictors once a week here. Last week I went to buy 3 rats, instead of my normal two. No one knew the prices on any of their items, I was overcharged for my purchase, even though we told the woman how much the rats have cost us every other time. I emailed them about it, never received an email back, or any type of response.

1
★☆☆☆☆

I had to put 1 star, or I couldn't leave a comment. Terrible place to shop. I buy feeder rats for my boa constrictors once a week here. Last week I went to buy 3 rats, instead of my normal two. No one knew the prices on any of their items, I was overcharged for my purchase, even though we told the woman how much the rats have cost us every other time. I emailed them about it, never received an email back, or any type of response.

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I love this store. They have the same toys as PetSmart or Petco and they are priced much less. They have a huge selection of premium pet food, plus all sorts of cute garden/gift type things. The parking lot can be a bit of a disaster, but

3
★★★★★

I love this store. They have the same toys as PetSmart or Petco and they are priced much less. They have a huge selection of premium pet food, plus all sorts of cute garden/gift type things. The parking lot can be a bit of a disaster, but

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Nature's emporium has a closely knit, fun loving, youthful staff and while many say that they don't know what they are talking about, these people are wrong, these girls, from what I hear, go through tremendous dog food and customer service training, they have seminars for all new foods and best of all, they try to save YOU (yes, you, the customer) some money.
I've had many pleasant experiences here and while there, I was looking for some bedding for a ferret, the showed me the cheapest stuff that they themselves use in their store and it works. Then, saved me more money by showing me the same thing just in a different dept and it's half the cost! My dog has allergies to grain and instead of an Allergy food, they have one that's simply grain free and LOTS cheaper and the girls said "here, this will prevent the reactions and save you some money," I love this place!

5
★★★★★

Nature's emporium has a closely knit, fun loving, youthful staff and while many say that they don't know what they are talking about, these people are wrong, these girls, from what I hear, go through tremendous dog food and customer service training, they have seminars for all new foods and best of all, they try to save YOU (yes, you, the customer) some money.
I've had many pleasant experiences here and while there, I was looking for some bedding for a ferret, the showed me the cheapest stuff that they themselves use in their store and it works. Then, saved me more money by showing me the same thing just in a different dept and it's half the cost! My dog has allergies to grain and instead of an Allergy food, they have one that's simply grain free and LOTS cheaper and the girls said "here, this will prevent the reactions and save you some money," I love this place!

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i have had several nice experiences in this store. \r
\r
for example, i have a really picky dog and i needed some major help picking out the right dog food. i asked the cashiers at the front and they quickly directed me to one of the

3
★★★★★

i have had several nice experiences in this store. \r
\r
for example, i have a really picky dog and i needed some major help picking out the right dog food. i asked the cashiers at the front and they quickly directed me to one of the

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i went to natures emporium about 3 months ago one of the dirtest places i have been in it had a awful smelll abd they also get dogs from puppymills instead go the petsmart they are very helpful and they also give the shelter i volenteer at alot of grant money

1
★☆☆☆☆

i went to natures emporium about 3 months ago one of the dirtest places i have been in it had a awful smelll abd they also get dogs from puppymills instead go the petsmart they are very helpful and they also give the shelter i volenteer at alot of grant money

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0 out of 1 people found this review helpful.

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My dog is on a special diet. I buy it by the case and it's kept in the top shelf of the display area. When I walk in there
they ask me if I need food and they get it for me. It's not
just one person who remembers me, it's everyone in there.
If you need something they don't carry in the store, they will try to get it for you. I would recommend them to anyone. You
definitely get treated better by them than the big box pet stores around here!

2
★★★★★

My dog is on a special diet. I buy it by the case and it's kept in the top shelf of the display area. When I walk in there
they ask me if I need food and they get it for me. It's not
just one person who remembers me, it's everyone in there.
If you need something they don't carry in the store, they will try to get it for you. I would recommend them to anyone. You
definitely get treated better by them than the big box pet stores around here!

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Okay, so how many pet shops really have knowledgeable staff? Not many...or ANY around here, esp when it comes to 'exotic' pets (did you know rabbits are exotics)? I always enjoy my visits to Nature's Emporium; it has attractive gifts that create a nice environment for the pet supplies and the small but selective group of pets they carry. Most of the pets are birds, but there are always a few furry creatures like guinea pigs, rabbits, ferrets, and an occasional chinchilla. They all seem healthy and well cared for, but it worries me that I know so much more than the staff people after just a few hours of reading on the internet! I also feel sad that none of them seem to care when I tell them how the pets I've bought there are doing. They are very attentive and kind when I'm paying them, though. It's a small enough place that one would expect them to care about the pets and to recognize customers who come in repeatedly...but they don't show any evidence of that--esp. those who work at the register. I've encountered a couple of nice employees, but again, they don't know much. Still, I like going there better than PetSmart or Pet City. But I tend to order stuff online from Foster and Smith even more often than I go to the pet store!!

1
★★★☆☆

Okay, so how many pet shops really have knowledgeable staff? Not many...or ANY around here, esp when it comes to 'exotic' pets (did you know rabbits are exotics)? I always enjoy my visits to Nature's Emporium; it has attractive gifts that create a nice environment for the pet supplies and the small but selective group of pets they carry. Most of the pets are birds, but there are always a few furry creatures like guinea pigs, rabbits, ferrets, and an occasional chinchilla. They all seem healthy and well cared for, but it worries me that I know so much more than the staff people after just a few hours of reading on the internet! I also feel sad that none of them seem to care when I tell them how the pets I've bought there are doing. They are very attentive and kind when I'm paying them, though. It's a small enough place that one would expect them to care about the pets and to recognize customers who come in repeatedly...but they don't show any evidence of that--esp. those who work at the register. I've encountered a couple of nice employees, but again, they don't know much. Still, I like going there better than PetSmart or Pet City. But I tend to order stuff online from Foster and Smith even more often than I go to the pet store!!

Pros: healthy pets, good supply selection

Cons: staff not knowledgeable or interested in customers

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I bought a pair of Orange Cheek Waxbills (sm. finch-like birds) there in March 2005, and over 4 years later, they are still going strong - tweeting away. On a side note, they are great little birds, I highly recommend them!
This is one of the few pet places I have found in Roanoke that sells plain millet bird seed. We don't buy a whole lot of things there, but it's definitely worth at least a visit if you have never been in.

2
★★★★☆

I bought a pair of Orange Cheek Waxbills (sm. finch-like birds) there in March 2005, and over 4 years later, they are still going strong - tweeting away. On a side note, they are great little birds, I highly recommend them!
This is one of the few pet places I have found in Roanoke that sells plain millet bird seed. We don't buy a whole lot of things there, but it's definitely worth at least a visit if you have never been in.

Pros: Fairly wide selection of animals/items

Cons: Staff not always helpful/knowledgeable

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I stopped in for betta food once, and I will never go back.

They no longer sell puppies thank God, but their staff are idiots. I personally overheard a sales girl telling a customer that,"sure, 2 male bettas will be fine in the same 1/4 gallon cube tank..."

I was also looking for a very specific type of plant, and when asked if they could special order it, none of them knew a thing...and told me to come back some other time. That was after having to practically blast my way into their cozy conversation about what they were going to do over the weekend, and other assorted drivel.

If you are going to be in retail sales, esp pets, know about your products and the animals you are responsible for. Also have the common decency to respond to a query without acting like it's an imposition.

0
★☆☆☆☆

I stopped in for betta food once, and I will never go back.

They no longer sell puppies thank God, but their staff are idiots. I personally overheard a sales girl telling a customer that,"sure, 2 male bettas will be fine in the same 1/4 gallon cube tank..."

I was also looking for a very specific type of plant, and when asked if they could special order it, none of them knew a thing...and told me to come back some other time. That was after having to practically blast my way into their cozy conversation about what they were going to do over the weekend, and other assorted drivel.

If you are going to be in retail sales, esp pets, know about your products and the animals you are responsible for. Also have the common decency to respond to a query without acting like it's an imposition.

Pros: None

Cons: Too many to count

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This place has wonderful employees that are obviously knowledgeable of their products and animals. They have clean animal facilities. I love their gift department. They have more dog food in there store than any other pet store in Roanoke. I strongly recommend going here to buy your supplies and small animals

5
★★★★★

This place has wonderful employees that are obviously knowledgeable of their products and animals. They have clean animal facilities. I love their gift department. They have more dog food in there store than any other pet store in Roanoke. I strongly recommend going here to buy your supplies and small animals

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1 out of 2 people found this review helpful.

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We went today to get our two year old a pet. Well, they have a special that if you buy a Rabbit cage and accessories then you get the rabbit free. That was an awesome idea for us, eventhough the rabbits only cost $19.99. The girl there, I believe her name was Krysta, was AWESOME! She let us know everything we needed to know and what all we needed to buy for the rabbit. We only spent $120ish and walked out with a HUGE cage, bedding, food, water bottle, ceramic food ball, vitamin bites, chew toys AND the rabbit! I thought it was excellent! I would definitely recommend going back to anyone. We will be returning there for all our animal needs from now on! =]

2
★★★★★

We went today to get our two year old a pet. Well, they have a special that if you buy a Rabbit cage and accessories then you get the rabbit free. That was an awesome idea for us, eventhough the rabbits only cost $19.99. The girl there, I believe her name was Krysta, was AWESOME! She let us know everything we needed to know and what all we needed to buy for the rabbit. We only spent $120ish and walked out with a HUGE cage, bedding, food, water bottle, ceramic food ball, vitamin bites, chew toys AND the rabbit! I thought it was excellent! I would definitely recommend going back to anyone. We will be returning there for all our animal needs from now on! =]

Pros: Customer Service!

Cons: None!

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I wasn't looking for great service just a local store that carried Canidae dog food in the 'Noke. I used to go to P.A.W.S. in Lynchburg last year. Stopped by and after reading the last review to avoid aggravation I didn't ask, I just went straight to the back to search for my dog food. Took me a couple of walk throughs but I found the spot for it and the shelf was empty. I asked on the way out if they had any Canidae in the back or was it all on the shelves. The cashier asked the manager who immediately said they did have more and called a stock girl and asked her to get a bag. The manager said she couldn't, she was pregnant. So a very pretty petite girl goes back and pulls one off a full pallet and said she was going to carry it for me but the bag was almost bigger than her so I insisted I get it. I'm a firm believer in not rewarding bad service by my patronage but my experience wasn't that bad. I would have took off a star for not keeping the shelves stocked but having a pretty girl go get it evens it out. I did ask them if they read the bad review and they said they had not. I guess now they can read one of each.

2
★★★★★

I wasn't looking for great service just a local store that carried Canidae dog food in the 'Noke. I used to go to P.A.W.S. in Lynchburg last year. Stopped by and after reading the last review to avoid aggravation I didn't ask, I just went straight to the back to search for my dog food. Took me a couple of walk throughs but I found the spot for it and the shelf was empty. I asked on the way out if they had any Canidae in the back or was it all on the shelves. The cashier asked the manager who immediately said they did have more and called a stock girl and asked her to get a bag. The manager said she couldn't, she was pregnant. So a very pretty petite girl goes back and pulls one off a full pallet and said she was going to carry it for me but the bag was almost bigger than her so I insisted I get it. I'm a firm believer in not rewarding bad service by my patronage but my experience wasn't that bad. I would have took off a star for not keeping the shelves stocked but having a pretty girl go get it evens it out. I did ask them if they read the bad review and they said they had not. I guess now they can read one of each.

Pros: Close by, good location for me.

Cons: Parking lot turn not clearly marked, passed by and had to loop back

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I have no idea who owns this store, but the young women at the counter are textbook examples of poor retail training. Four were at the register, chatting each other up. I was the only customer in the store. When I asked for help finding pet food, one pointed toward the back of the store but never looked at me and never disengaged from the conversation about what the four of them plan on doing tonight. Unable to find the food I was looking for, I went back to the front and stood silently until one of them turned to me. "Do you have any more of the flavor in the stockroom?" The answer: "If you can't find none back there on the shelf, we don't have none."

0
★☆☆☆☆

I have no idea who owns this store, but the young women at the counter are textbook examples of poor retail training. Four were at the register, chatting each other up. I was the only customer in the store. When I asked for help finding pet food, one pointed toward the back of the store but never looked at me and never disengaged from the conversation about what the four of them plan on doing tonight. Unable to find the food I was looking for, I went back to the front and stood silently until one of them turned to me. "Do you have any more of the flavor in the stockroom?" The answer: "If you can't find none back there on the shelf, we don't have none."

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In response to the comment about puppies at this store coming from puppy mills, that is absolutly incorrect. I worked at this store for 2 yrs and they don't believe in that. They care about animals so much that they only sell frozen feeder mice for snakes and such. No live bait there and I have personally turned people down from buying a hamster or gerbil cause I sensed they were using it as snake food. That ad must of came from a pet store in the area. How terrible. I worked in the small animal dept and personally took reptiles and hamsters home to save them and care for them 24/7 until better. The girls there care alot. I highly recommend any of their animals for pets. They have any supply you can possible need for the pets they sell. Love ya Natures

5
★★★★★

In response to the comment about puppies at this store coming from puppy mills, that is absolutly incorrect. I worked at this store for 2 yrs and they don't believe in that. They care about animals so much that they only sell frozen feeder mice for snakes and such. No live bait there and I have personally turned people down from buying a hamster or gerbil cause I sensed they were using it as snake food. That ad must of came from a pet store in the area. How terrible. I worked in the small animal dept and personally took reptiles and hamsters home to save them and care for them 24/7 until better. The girls there care alot. I highly recommend any of their animals for pets. They have any supply you can possible need for the pets they sell. Love ya Natures

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1 out of 2 people found this review helpful.

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I spend my money there.The staff is very friendly and resourceful.I would recommend them highly.From guppies to gifts.I am always pleased.This is a great place to visit.

5
★★★★★

I spend my money there.The staff is very friendly and resourceful.I would recommend them highly.From guppies to gifts.I am always pleased.This is a great place to visit.

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0 out of 1 people found this review helpful.

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This establishment sells puppy mill puppies. I personally know of several sick dogs that have been sold. Go across town to PetSmart, spend your hard-earned at a store that advocates responsible pet ownership.

1
★☆☆☆☆

This establishment sells puppy mill puppies. I personally know of several sick dogs that have been sold. Go across town to PetSmart, spend your hard-earned at a store that advocates responsible pet ownership.

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1 out of 2 people found this review helpful.

.

Natures Emporium is great if you live on that side of town and don't want to travel to the other petstore. They have a variety of accessories for all animals as well as gifts. But their prices are too high. The employees are fairly friendly.

PROS: variety of merchandise
CONS:

3
★★★☆☆

Natures Emporium is great if you live on that side of town and don't want to travel to the other petstore. They have a variety of accessories for all animals as well as gifts. But their prices are too high. The employees are fairly friendly.

PROS: variety of merchandise
CONS:

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0 out of 1 people found this review helpful.

.

Natures Emporium is a great place to puchase pet supplies and garden decor. They also sell small animals such as rabbits, gerbils, ferrets, kittens, hamspters, fish, snakes, spiders, and scorpians.

The staff is super nice in this store and the store has a very cozy feel to it when you enter it. The prices are very reasonable on the animals that are in need of a new home as well as all of the supplies that they carry. I would recommend this store for all of your pet needs.

PROS: Very good customer service and low prices
CONS:

4
★★★★☆

Natures Emporium is a great place to puchase pet supplies and garden decor. They also sell small animals such as rabbits, gerbils, ferrets, kittens, hamspters, fish, snakes, spiders, and scorpians.

The staff is super nice in this store and the store has a very cozy feel to it when you enter it. The prices are very reasonable on the animals that are in need of a new home as well as all of the supplies that they carry. I would recommend this store for all of your pet needs.

PROS: Very good customer service and low prices
CONS:

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1 out of 2 people found this review helpful.

 

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