Don Beyer Volvo - Dulles

★★☆☆☆
  • 21830 Pacific Blvd

    Dulles, VA 20166

    Map & Directions
  • 703-421-5700

About Don Beyer Volvo - Dulles

Categories
  • Auto Dealers
Details
  • Volvo
Hours
M-F 9am-8pm, Sa 9am-6pm, Su 12pm-5pm
Emails
  • mdwyer@donbeyervolvo.com
Phones
  • Fax (703-673-1335)

Automotive

Automotive
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2.0 1
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Bought a new XC-90 about 6 years ago and brought it back to DB for it's regular maintenance since. The buying experience and most service appointments were very good UNTIL the past few times that have gotten progressively worse. The most horrible experience I've ever had with a customer serivce rep. ANYWHERE came recently at DB Volvo.

A month ago we had 50K service performed, which came to almost $1K and one of the items I asked them to fix was a burned out Daytime Running Light. Got the car back home (an hour away) and found that the DRL was not replaced. Rather than taking another 2 hours drive and cycle the car up there again, I went to Pep Boys and replaced it myself. But I did call the service rep. to tell him that they missed the DRL. He barely apologized and that was that. Soon after I received a survey from Volvo Corp. asking me about the latest service, and I did not rate it high due to missing the DRL. I didn't hide my name, and it was an honest assessment.

Took the car in again for a scheduled repair appointment and after taking my information and key, the same service rep. berated me for giving "him" a low rating and, I quote him directly, "just want to let you know that it affects me personally when you give a low rating". it was all in a threatening tone with several "do you understand!? thrown at me for emphasis. Well EXCUSE ME, IT AFFECTS ME PERSONALLY WHEN I HAVE TO FIX SOMETHING YOU NEGLECTED TO DO!!! I didn't actually say that back to him as I was too shocked to believe a service rep. would treat a returning customer like that. After thinking a minute, I demanded my keys back, walked out the door, and will not be returning for service or car purchases at DB Volvo in the future.

2
★★☆☆☆

Bought a new XC-90 about 6 years ago and brought it back to DB for it's regular maintenance since. The buying experience and most service appointments were very good UNTIL the past few times that have gotten progressively worse. The most horrible experience I've ever had with a customer serivce rep. ANYWHERE came recently at DB Volvo.

A month ago we had 50K service performed, which came to almost $1K and one of the items I asked them to fix was a burned out Daytime Running Light. Got the car back home (an hour away) and found that the DRL was not replaced. Rather than taking another 2 hours drive and cycle the car up there again, I went to Pep Boys and replaced it myself. But I did call the service rep. to tell him that they missed the DRL. He barely apologized and that was that. Soon after I received a survey from Volvo Corp. asking me about the latest service, and I did not rate it high due to missing the DRL. I didn't hide my name, and it was an honest assessment.

Took the car in again for a scheduled repair appointment and after taking my information and key, the same service rep. berated me for giving "him" a low rating and, I quote him directly, "just want to let you know that it affects me personally when you give a low rating". it was all in a threatening tone with several "do you understand!? thrown at me for emphasis. Well EXCUSE ME, IT AFFECTS ME PERSONALLY WHEN I HAVE TO FIX SOMETHING YOU NEGLECTED TO DO!!! I didn't actually say that back to him as I was too shocked to believe a service rep. would treat a returning customer like that. After thinking a minute, I demanded my keys back, walked out the door, and will not be returning for service or car purchases at DB Volvo in the future.

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Message from Don Beyer Volvo - Dulles

In over 40 years, Don Beyer Volvo Dulles has strived to define excellence as a Volvo dealer. The Beyers are a deep part of the fabric of Volvo in the United States.

We have retailed over 50,000 Volvos and performed more than a million Volvo services. We are determined to have the model, color and options you want. We’re more than just selling cars, we connect with our customers through their Volvo experiences.

We are driven by integrity, family, community initiative and world-class service. We understand that to stand apart from the other fine dealers in the area, we have to be different and better.

We invite you to become part of our Don Beyer Volvo family. We intend to surprise and delight you for years to come!

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