Art Walker's Auto Service

★★★★☆

About Art Walker's Auto Service

Hours
Mon-Fri 8am-5:30pm

Automotive

Automotive
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They took apart my car to inspect and then failed it after they broke a part off of my car and then they didn't even do my alignment that I asked them to do in the first place instead they wanted $800 from me in order for them to do an

3
★★★★★

They took apart my car to inspect and then failed it after they broke a part off of my car and then they didn't even do my alignment that I asked them to do in the first place instead they wanted $800 from me in order for them to do an

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The WORST SERVICE WE EVER received. My wife of 34 years took our new Jeep there with the top off. It started raining and after inspecting they put it outside in the pouring rain. Funny thing is they said they are too busy to keep it inside

3
★★★★★

The WORST SERVICE WE EVER received. My wife of 34 years took our new Jeep there with the top off. It started raining and after inspecting they put it outside in the pouring rain. Funny thing is they said they are too busy to keep it inside

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I desperately needed a tow truck today while I was obstructing traffic and two other tow companies said it would be at least an hour. One referred me to Art Walker's and from the time I had gotten off the phone it only took 6 minutes! I

3
★★★★★

I desperately needed a tow truck today while I was obstructing traffic and two other tow companies said it would be at least an hour. One referred me to Art Walker's and from the time I had gotten off the phone it only took 6 minutes! I

.

Interesting enough, my story is similiar to Ruddfan71, only my car only sat for a week before being looked at. My car was T-boned by another driver and apparently all it needed was an alignment and a new wheel/tire.\r
While that may be the

3
★★★★★

Interesting enough, my story is similiar to Ruddfan71, only my car only sat for a week before being looked at. My car was T-boned by another driver and apparently all it needed was an alignment and a new wheel/tire.\r
While that may be the

.

It took 3 MONTHS to fix my car. To begin with I was in an accident not of my fault, I was t-boned in the passenger side. Art Walkers towing service was called to tow my car away from the accident without any problems. When I was asked who

3
★★★★★

It took 3 MONTHS to fix my car. To begin with I was in an accident not of my fault, I was t-boned in the passenger side. Art Walkers towing service was called to tow my car away from the accident without any problems. When I was asked who

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Art Walker Auto Service ripped me off.

My engine was misfiring so I brought in to Art Walker's for repair.

They told me it was a bad spark plug. They gave me a estimate of $120.00. I asked them why it cost $120.00 to change one spark plug?

They told me the labor was $90.00 and the plug was $20.00. Excuse me, but the last time I checked plugs cost $1.00 each.

Anyway I told them to fix the car. Later that day they called me and told me my car was ready.

When I arrived to get my car, the bill was over $450.00. I freaked out.

They told me that they changed all 6 spark plugs and spark plug wires.

So according to them that would be $120.00 for 6 plugs at $20.00 each plus $60.00 for wires and the balance was $270.00 for labor.

What a rip-off company.

But here is the problem. They hold your car ransom till you pay them or you don't get your car back. They will not give you your car keys till you pay the bill.

This company rips people off. They can charge you whatever they want and you have no choice but to pay them if you want your car back.

Don't go to this company. Go somewhere else.

1
★☆☆☆☆

Art Walker Auto Service ripped me off.

My engine was misfiring so I brought in to Art Walker's for repair.

They told me it was a bad spark plug. They gave me a estimate of $120.00. I asked them why it cost $120.00 to change one spark plug?

They told me the labor was $90.00 and the plug was $20.00. Excuse me, but the last time I checked plugs cost $1.00 each.

Anyway I told them to fix the car. Later that day they called me and told me my car was ready.

When I arrived to get my car, the bill was over $450.00. I freaked out.

They told me that they changed all 6 spark plugs and spark plug wires.

So according to them that would be $120.00 for 6 plugs at $20.00 each plus $60.00 for wires and the balance was $270.00 for labor.

What a rip-off company.

But here is the problem. They hold your car ransom till you pay them or you don't get your car back. They will not give you your car keys till you pay the bill.

This company rips people off. They can charge you whatever they want and you have no choice but to pay them if you want your car back.

Don't go to this company. Go somewhere else.

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Ratings_icons Ratings_icons

.

Art Walker's Auto Service ripped me off too.

My engine was misfiring so I brought in to Art Walker's for repair.

They told me it was a bad spark plug. They gave me a estimate of $120.00. I asked them why it cost $120.00 to change one spark plug?

They told me the labor was $90.00 and the plug was $20.00. Excuse me, but the last time I checked plugs cost $1.00 each.

Anyway I told them to fix the car. Later that day they called me and told me my car was ready.

When I arrived to get my car, the bill was over $450.00. I freaked out.

They told me that they changed all 6 spark plugs and spark plug wires.

So according to them that would be $120.00 for 6 plugs at $20.00 each plus $60.00 for wires and the balance was $270.00 for labor.

What a rip-off company.

But here is the problem. They hold your car ransom till you pay them or you don't get your car back. They will not give you your car keys till you pay the bill.

This company rips people off. They can charge you whatever they want and you have no choice but to pay them if you want your car back.

Don't go to this company. Go somewhere else.

0
★☆☆☆☆

Art Walker's Auto Service ripped me off too.

My engine was misfiring so I brought in to Art Walker's for repair.

They told me it was a bad spark plug. They gave me a estimate of $120.00. I asked them why it cost $120.00 to change one spark plug?

They told me the labor was $90.00 and the plug was $20.00. Excuse me, but the last time I checked plugs cost $1.00 each.

Anyway I told them to fix the car. Later that day they called me and told me my car was ready.

When I arrived to get my car, the bill was over $450.00. I freaked out.

They told me that they changed all 6 spark plugs and spark plug wires.

So according to them that would be $120.00 for 6 plugs at $20.00 each plus $60.00 for wires and the balance was $270.00 for labor.

What a rip-off company.

But here is the problem. They hold your car ransom till you pay them or you don't get your car back. They will not give you your car keys till you pay the bill.

This company rips people off. They can charge you whatever they want and you have no choice but to pay them if you want your car back.

Don't go to this company. Go somewhere else.

.

MY SON, WHO IS IN THE NAVY, HAD HIS CAR TOWED BY THIS PLACE, CHARGED HIM $900 TO GET IT OUT, AND THEN TURNED AROUND AND CHARGED HIM ANOTHER $187 FOR A TIRE AND LUG NUTS. I DEALT WITH ART HIMSELF WHO WAS SUPPOSE TO HAVE HAD THE TIRE CHANGED AND READY FOR HIM WHEN HE RETURNED TO PORT AND WAS NOT SUPPOSE TO HAVE CHARGED HIM ANYTHING FOR THE TIRE. BUT WHEN ASKED ABOUT IT HE COULDN'T REMEMBER THE CONVERSATION. I SEE HOW WELL HE TREATS THE MEMBERS OF OUR ARMED FORCES AND THE MEN AND WOMEN WHO FIGHT FOR OUR COUNTRY. I WOULD NEVER DO ANYMORE BUSINESS WITH HIM!!!

0
★☆☆☆☆

MY SON, WHO IS IN THE NAVY, HAD HIS CAR TOWED BY THIS PLACE, CHARGED HIM $900 TO GET IT OUT, AND THEN TURNED AROUND AND CHARGED HIM ANOTHER $187 FOR A TIRE AND LUG NUTS. I DEALT WITH ART HIMSELF WHO WAS SUPPOSE TO HAVE HAD THE TIRE CHANGED AND READY FOR HIM WHEN HE RETURNED TO PORT AND WAS NOT SUPPOSE TO HAVE CHARGED HIM ANYTHING FOR THE TIRE. BUT WHEN ASKED ABOUT IT HE COULDN'T REMEMBER THE CONVERSATION. I SEE HOW WELL HE TREATS THE MEMBERS OF OUR ARMED FORCES AND THE MEN AND WOMEN WHO FIGHT FOR OUR COUNTRY. I WOULD NEVER DO ANYMORE BUSINESS WITH HIM!!!

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Art Walker is a major rip-off.

They tried to fix my car once before when I had a small Antifreeze leak. I told the man behind the counter where the leak was coming from when I brought it in for repair. The next day they called me and told me the car was fixed. I paid them $108.00 and picked up my car. They told me that a hose was leaking that was causing the problem. I knew something didn't sound right.
When I got home I noticed Antifreeze was coming out from under my car. I brought the car back and told them that I still have the same leak.

The man behind the counter told me that I could not be right and that the mechanic fixed the leak. We opened the hood and the man showed me a new 6 inch hose that was replaced. I told him that there was nothing wrong with the hose. I then reminded him that I told him were the leak was coming from and then I showed him the leak.

He said that they will fix the leak but I will be charged all over again. I asked for credit for the $108.00 I just gave them. I also agreed to pay for the hose that they put in. The man told me that the hose repair was a separate charge and I will have to pay for another service repair. He would not give me any credit for paying $108.00 for nothing.

Well, just yesterday I broke down and had no where else to bring my car for repair. So I got a ride to Art Walker's. I know....I asked for it.

I had them tow my car to their shop for repair. The car would crank but it wouldn't start. The next day they called me and told me what the problem was and how much the repair would cost. $350.00. OK, Not To Bad.

Later the same day they told me that the mechanic had changed the part but the car still wouldn't start and they had to put in another part at an additional charge. Another $350.00...WTF?

I told them if the part that was installed was not the problem why are they charging me for the part and labor? I told them to remove the part and put in the old one since it was still good. They gave me some bullcrap story about the part.

So now I have to pay for the mechanics mistake. I will never go to Art Walker's again. They stuck it in me raw. This company does not care about their reputation. The owner made his money and now he is just screwing everybody because he doesn't give a crap.

If you need an honest mechanic shop that will not screw you and is much cheaper then Art Walker's. Then go to Jim's Home Auto Service located at 1343 Lynnhaven Pkwy just off Holland Rd.

I was telling my neighbor how I just got screwed by Art Walker's and he told me that the next time go to Jim's. So I got in my car and went to Jim's to see for myself. I spoke with the owner and told him what happen at Art Walker's. He told me that is not the way to do business. He said that if he puts a part in a car and it does not fix the problem and he discovers that the car needs a different part, he will not charged for the first part or for the labor to install the first part. He said that he will remove the first part and send it back.

He was very honest and a gentleman. I honestly believe that the owner of Jim is a man of his word.

From now on I'm going to Jim's.

1
★☆☆☆☆

Art Walker is a major rip-off.

They tried to fix my car once before when I had a small Antifreeze leak. I told the man behind the counter where the leak was coming from when I brought it in for repair. The next day they called me and told me the car was fixed. I paid them $108.00 and picked up my car. They told me that a hose was leaking that was causing the problem. I knew something didn't sound right.
When I got home I noticed Antifreeze was coming out from under my car. I brought the car back and told them that I still have the same leak.

The man behind the counter told me that I could not be right and that the mechanic fixed the leak. We opened the hood and the man showed me a new 6 inch hose that was replaced. I told him that there was nothing wrong with the hose. I then reminded him that I told him were the leak was coming from and then I showed him the leak.

He said that they will fix the leak but I will be charged all over again. I asked for credit for the $108.00 I just gave them. I also agreed to pay for the hose that they put in. The man told me that the hose repair was a separate charge and I will have to pay for another service repair. He would not give me any credit for paying $108.00 for nothing.

Well, just yesterday I broke down and had no where else to bring my car for repair. So I got a ride to Art Walker's. I know....I asked for it.

I had them tow my car to their shop for repair. The car would crank but it wouldn't start. The next day they called me and told me what the problem was and how much the repair would cost. $350.00. OK, Not To Bad.

Later the same day they told me that the mechanic had changed the part but the car still wouldn't start and they had to put in another part at an additional charge. Another $350.00...WTF?

I told them if the part that was installed was not the problem why are they charging me for the part and labor? I told them to remove the part and put in the old one since it was still good. They gave me some bullcrap story about the part.

So now I have to pay for the mechanics mistake. I will never go to Art Walker's again. They stuck it in me raw. This company does not care about their reputation. The owner made his money and now he is just screwing everybody because he doesn't give a crap.

If you need an honest mechanic shop that will not screw you and is much cheaper then Art Walker's. Then go to Jim's Home Auto Service located at 1343 Lynnhaven Pkwy just off Holland Rd.

I was telling my neighbor how I just got screwed by Art Walker's and he told me that the next time go to Jim's. So I got in my car and went to Jim's to see for myself. I spoke with the owner and told him what happen at Art Walker's. He told me that is not the way to do business. He said that if he puts a part in a car and it does not fix the problem and he discovers that the car needs a different part, he will not charged for the first part or for the labor to install the first part. He said that he will remove the first part and send it back.

He was very honest and a gentleman. I honestly believe that the owner of Jim is a man of his word.

From now on I'm going to Jim's.

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.

They were $600 less than the competition on a major mechanical problem with my vehicle. They did a good job too!

2
★★★★★

They were $600 less than the competition on a major mechanical problem with my vehicle. They did a good job too!

Pros: cost, service

Cons: none

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I used Art Walker body shop for a rear bumper repair when my vehicle was rear ended. Not only did the repair look perfect, but they also cleaned the interior ...it was spotless. I am an insurance adjuster and know the reasonable AND unreasonable cost of auto repairs. I found Art Walker's to be fair, honest and very reasonable.
I took my vehicle back to them for some service work because of the great experience I had already had with them and again, was not disappointed. They kept in touch with me, went over everything that was needed and the cost of each as well as everything that WAS NOT needed. They kept in touch with me and there were no unwanted surprises. I would highly recommend this shop!!!

2
★★★★★

I used Art Walker body shop for a rear bumper repair when my vehicle was rear ended. Not only did the repair look perfect, but they also cleaned the interior ...it was spotless. I am an insurance adjuster and know the reasonable AND unreasonable cost of auto repairs. I found Art Walker's to be fair, honest and very reasonable.
I took my vehicle back to them for some service work because of the great experience I had already had with them and again, was not disappointed. They kept in touch with me, went over everything that was needed and the cost of each as well as everything that WAS NOT needed. They kept in touch with me and there were no unwanted surprises. I would highly recommend this shop!!!

Pros: Professional, Courteous, Fast, Efficient, Honest

Cons: None

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My driver was Chris, and he was friendly and polite. They arrived quickly, and he dropped my car in my driveway without damaging the lawn or flower beds. Very helpful. I appreciate it!

2
★★★★★

My driver was Chris, and he was friendly and polite. They arrived quickly, and he dropped my car in my driveway without damaging the lawn or flower beds. Very helpful. I appreciate it!

Pros: Very quick and polite

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We are extremely appalled with the unprofessional customer service we have experienced with this company not just once, but on numerous occasions. We have used this company several times before and not only was the response slow, but rude in the same sense. We have spent a lot of money with these people in the past couple of months and its quite obvious that they do not care to keep customers. We had asked them to tow our car from one shop to another about a week ago. We just found out today that the car is STILL sitting there in the same spot....needless to say we were infuriated! A piece of our livelihood that gets us to and from work has not been worked on all this time due to the negligence of this company to communicate to us that they could not find Dr. Honda because they have moved! Maybe you people should invest in a GPS Navigator...or maybe you cant afford one because your too busy ticking off customers to make any money. When we called to find out why it had not been towed, they simply stated "We tried calling you several times" Well.....thats a bunch of lies because that number would have shown up on a cell phone caller ID! He then goes on to state "We'll I'm not going to tow it, you'll need to find someone else." Well guess what, we sure did find someone else and with much better customer service! I will never spend any more of my money on these people. So with all that said, I highly recommend that you go else where for your towing needs! I wish I had the option of putting no star at all because this company is not worth even the one!

0
★☆☆☆☆

We are extremely appalled with the unprofessional customer service we have experienced with this company not just once, but on numerous occasions. We have used this company several times before and not only was the response slow, but rude in the same sense. We have spent a lot of money with these people in the past couple of months and its quite obvious that they do not care to keep customers. We had asked them to tow our car from one shop to another about a week ago. We just found out today that the car is STILL sitting there in the same spot....needless to say we were infuriated! A piece of our livelihood that gets us to and from work has not been worked on all this time due to the negligence of this company to communicate to us that they could not find Dr. Honda because they have moved! Maybe you people should invest in a GPS Navigator...or maybe you cant afford one because your too busy ticking off customers to make any money. When we called to find out why it had not been towed, they simply stated "We tried calling you several times" Well.....thats a bunch of lies because that number would have shown up on a cell phone caller ID! He then goes on to state "We'll I'm not going to tow it, you'll need to find someone else." Well guess what, we sure did find someone else and with much better customer service! I will never spend any more of my money on these people. So with all that said, I highly recommend that you go else where for your towing needs! I wish I had the option of putting no star at all because this company is not worth even the one!

Pros: none

Cons: poor customer service, slow, no communication with the customer

.

Cannot say enough good about the service and customer service we experienced with Art Walker - Jimmy is a gem and a half. He took care of us with a smile and did not over charge us at all. THANKS so much for the quick attention.

2
★★★★★

Cannot say enough good about the service and customer service we experienced with Art Walker - Jimmy is a gem and a half. He took care of us with a smile and did not over charge us at all. THANKS so much for the quick attention.

 

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