Grand Furniture Discount Stores

I bought furniture with this company under a promotion they ran for 500 dollars in free groceries. The company they used to fufill this went out of business and for 5 months I've gotten a run around from Grand with unreturned calls, promises to get back to me and they never do. I am now looking for a attorney in hopes to persue a class action lawsuit against them. Very rude staff, lots of "disconnected" calls and a manager who claims he doesn't get any of my many many messages. How a company that claims to take in 35 million a year stays in business with "customer service" tactics like this is beyond me. Get your act together Grand Furniture!!

Posted 10/26/09 | Report Abuse

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Grand Furniture - Nightmare - I have nothing good to say about them!!!!!!!!!!Barbara and Courtney below must work for Grand Furniture because certainly no one could possibly be that happy about having dealt with the ignorant inconsiderate staff at any of their stores. I have ran into the most uneducated and inconsiderate people from VA Beach to Newport News. The furniture that I am in debt to them for isn't worth the money, the warranty is junk and GOD forbid if you miss a payment and have to deal with Lisa Mitchell (collections) or her manager - You suddenly run into a completely WORSE attitude than to ghettoans that you deal with otherwise. I had the very first piece of furniture delivered with a broken glass and was insulted by the delivery staff, the store manager and everyone in between. I had to call the owner to get any resolution. IN SHORT...DO NOT BUY ANYTHING FROM GRAND FURNITURE!!!!!!!!!!!!!!!!!!!!!!

Posted 07/24/09 | Report Abuse

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My family bought a living room set from Grand Furniture in Virginia Beach and I can say with all honesty... the furniture is junk, we paid close to $3000 for a sectional, recliner etc. AND bought the extended service plan (What a joke) it started to fall apart soon after we got it home, when we tried to contact them about the problems, we got nothing but GANG STA, GHETTO attitude!! "Please Note" I am not an angry person, I try not to hold grudges against anyone, I am a professional business person but the service in this place is ridiculous, it is impossible to get someone that seems to have an education above the 5th grade on the phone, they are rude, vulgar, disrespectful.... about like you would imagine from a real bad experience in a burger king drive thru. None of the problems have been resolved and we have given up due to the level of disrespect we must endure every time we attempt to communicate with this place.. Never Again!! Needless to say I will not do business with Grand furniture again and I will be sure to spreed the word every opportunity I get! .WHAT A NIGHTMARE.

Posted 03/11/09 | Report Abuse

1 out of 1 people found this review helpful.

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I furnished my first apartment in the Norfolk area with furniture from this store. They have a decent variety of furniture to choosefrom and offer free delivery. Not all of their furniture is of the highest quality but I've found some of these less expensive items to be adequate for furnishing my home. I am particularly happy with the mattress that I purchased from Grand Furniture. They do have a website but it is disappointing to find that it does not include views of their available furniture. Instead, the "show room" gives a brief description of their selection.

Posted 06/06/05 | Report Abuse

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Grand Furniture is idea for furnishing every room in your house. This store has nice furniture, accent pieces and accessories. Pricing is very affordable.

Posted 05/23/05 | Report Abuse

0 out of 1 people found this review helpful.

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