Ethan Allen

★☆☆☆☆
  • 2735 Shelburne Rd

    Shelburne, VT 05482

    Map & Directions
  • 802-985-8028

About Ethan Allen

Categories
  • Home Furniture Sales
  • Interior Decoration & Design
  • Outdoor Furniture
  • Lighting
  • Carpeting
  • Office Furniture
  • Mattress Stores
  • Bedding
  • Home Construction & Remodeling
Hours
M-Sa 10am-5pm, Su 12pm-5pm
Emails
  • info@shelburne.ethanallen.com
Phones
  • Fax (802-985-8795)
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa

Home & Garden

Home & Garden
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Long story short, Ethan Allen promised me something that they couldn't deliver. Had they done research prior to taking my money, this would have been discovered much sooner. The problem was not discovered until 2 months after having ordered the piece.

The store owner promised to pick up the piece and give me a complete refund, but never called me to make arrangements. Instead, he hired an attorney to act on his behalf. The second of two letters stated that he would take "no further action" with regards to my complaint.

I am very disappointed that this could not be resolved amicably. Only after I filed complaints with the Better Business Bureau and the Vermont Attorney General's office did they contact me about following through on the refund.

What upsets me most of all is that I felt good shopping at Ethan Allen as it is a Vermont company and I wanted to shop local.

Be aware that if you shop at this Ethan Allen location, you are taking a big risk. If everything runs smoothly, then you'll most likely be happy. But if something goes wrong, don't expect responsible customer service in response.

From their website (http://www.ethanallen.com/corporate/culture):

"Entrepreneurial: We take full responsibility. We grow the business. We meet the challenges. We provide exceptional service. We do not pass the buck. We are forward-thinking. We make it work."

Don't count on it.

1
★☆☆☆☆

Long story short, Ethan Allen promised me something that they couldn't deliver. Had they done research prior to taking my money, this would have been discovered much sooner. The problem was not discovered until 2 months after having ordered the piece.

The store owner promised to pick up the piece and give me a complete refund, but never called me to make arrangements. Instead, he hired an attorney to act on his behalf. The second of two letters stated that he would take "no further action" with regards to my complaint.

I am very disappointed that this could not be resolved amicably. Only after I filed complaints with the Better Business Bureau and the Vermont Attorney General's office did they contact me about following through on the refund.

What upsets me most of all is that I felt good shopping at Ethan Allen as it is a Vermont company and I wanted to shop local.

Be aware that if you shop at this Ethan Allen location, you are taking a big risk. If everything runs smoothly, then you'll most likely be happy. But if something goes wrong, don't expect responsible customer service in response.

From their website (http://www.ethanallen.com/corporate/culture):

"Entrepreneurial: We take full responsibility. We grow the business. We meet the challenges. We provide exceptional service. We do not pass the buck. We are forward-thinking. We make it work."

Don't count on it.

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Message from Ethan Allen

Shop at Ethan Allen's furniture store in Shelburne VT. Visit us at 2735 Shelburne Rd. We offer complimentary interior design services and a variety of styles including bedroom furniture, home décor, dining room furniture and living room furniture. For more information, call us at 802.985.8028 and someone from our design team will be happy to help answer your questions! Ethan Allen is much more than a retailer. We also design and build most of what we sell. This allows us to bring you styles you can’t find anywhere else, created with an uncompromised level of craftsmanship and at values that will constantly surprise you.

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