Vermont Tire And Service

★☆☆☆☆
  • 1877 Williston Rd

    South Burlington, VT 05403

    Map & Directions
  • 802-658-1333

Automotive

Automotive
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I went to this establishment to support local business owners. this was my second visit here and i needed an oil change, check the brakes and an estimate for my air conditioning problem for my Jeep. I waited over an hour and a half and got the estimate of $500 for the air conditioning (not surprised!) brakes are fine and a free oil change. Wow! I pull out of the parking spot and hear something odd, I decided to drive down the street to see if it persists and it does. I pull over 2 blocks down the road and check out my tires...LUG NUTS WERE NOT PUT ON ONE WHEEL! I called down there, a nice man came down and tightened the wheel up but thought there might be some damage to the wheel, so I went back to the shop. Luckily, no major damage, got new studs and lug nuts for that wheel and checked out the other three. Mistakes happen and I realize this, but my problem is with the Manager and other employees on duty that morning. I never received an apology for the carelessness of the employee who screwed up! The man who was taking care of the Jeep did not even make eye contact when I got back to the shop. The situation could have been much worse if I would have driven much further without noticing the strange noise. I could have gotten into an accident, hurt someone or myself and it would have been their fault. I will never go back there and do not recommend this tire company to anyone for carelessness and lack of customer service.

1
★☆☆☆☆

I went to this establishment to support local business owners. this was my second visit here and i needed an oil change, check the brakes and an estimate for my air conditioning problem for my Jeep. I waited over an hour and a half and got the estimate of $500 for the air conditioning (not surprised!) brakes are fine and a free oil change. Wow! I pull out of the parking spot and hear something odd, I decided to drive down the street to see if it persists and it does. I pull over 2 blocks down the road and check out my tires...LUG NUTS WERE NOT PUT ON ONE WHEEL! I called down there, a nice man came down and tightened the wheel up but thought there might be some damage to the wheel, so I went back to the shop. Luckily, no major damage, got new studs and lug nuts for that wheel and checked out the other three. Mistakes happen and I realize this, but my problem is with the Manager and other employees on duty that morning. I never received an apology for the carelessness of the employee who screwed up! The man who was taking care of the Jeep did not even make eye contact when I got back to the shop. The situation could have been much worse if I would have driven much further without noticing the strange noise. I could have gotten into an accident, hurt someone or myself and it would have been their fault. I will never go back there and do not recommend this tire company to anyone for carelessness and lack of customer service.

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Message from Vermont Tire And Service

Welcome to Vermont Tire and Service! We have proudly been servicing Central and Northern Vermont for over 30 years. Our knowledgeable staff is committed to giving our customers the best experience possible; delivering service and value that have been hallmarks of our retail stores.Montpelier 1(800)639-1900 South Burlington 1(800)639-1901

 

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