Lenny's Shoes & Apparel

I've had both good and bad experiences at Lenny's. When my husband was heavier I was a bit disappointed in their selection of larger men's sizes. It is easy to order larger sizes, however, they forgot about my order and I had to wait over one month! And the staff didn't tell me they had forgotten, just that it wasn't in yet, but the staff reaction when I stopped in to see if my order was in made it easy to tell they had made a mistake. That being said, they have a nice selection for both women and men's footwear.

Posted 11/08/09 | Report Abuse

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For years we have made the trip from islands to Williston to purchase boots and more at Lenny's. The staff has always been very helpful. This year we found the management to be quite different and we will not be returning soon. We went in and ordered boots and paid for them. When they arrived, I went to pick them up and asked to use a $5 coupon that was in the paper that week. Since I had prepaid, they would not let me use the coupon. I left with the boots, but a bit upset. The next day, in the paper were ads for $15 off boots at Lenny's. I took the boots back with the intention on returning them and then buying them back with the coupon. It may sound petty, but in today's economy $15 is a good savings. The salesperson apologized, but said that any returned merchandise could not be returned to the floor without the manager looking over the item first. I could come back tomorrow and then buy them back. Frustrated, I left the boots there. 3 trips to Williston and I have had it. I just ordered the same boots from Zappos.com for the same price and free delivery. Do I prefer to buy local? Yes, that is why I made the 3 trips, but the management there is too cumbersome to deal with. Micromanage all you want Lenny's, but until you start giving your employees some control over how they are able to deal with the customer, I will be taking my business elsewhere.

Posted 11/09/08 | Report Abuse

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Lennys sets itself apart by offering the best names at decent (though not cheap) prices. The wide selection includes Keen, Earth, Merrell, Teva, Reiker, Naot, Dansko, Ugg, Nike, New Balance, Saucony, and many more high quality shoes, boots, and sneakers. The store also sells high quality athletic and work clothing, including seasonal outerwear and accessories. Lennys has great sales (watch for the sidewalk sales); a helpful, friendly staff; and a great return policy.

Posted 02/10/06 | Report Abuse

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