Roto-Rooter Plumbers

★★★★☆
  • 998 South Brownell Road

    Williston, VT 05495

    Map & Directions
  • 802-863-2722

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I've used this Roto Rooter before and had excellent service-fast, professional, reasonably priced, but this last time has evolved into a nightmare. They sent out Brian Everton (#22), and I have to believe something has happened with this guy since the previous reviews I have read about him elsewhere. We had a water heater, about 14 years old, that needed repair, and we told Roto Rooter this. First, Brian sat out in his vehicle for a half hour (engine running) reading his manual about water heaters. Then he came in, tinkered around, said he didn't know how to fix it, and gave us the option of him coming back to try again, but billed another $195. Um, no that's ok because you're not going to learn to fix water heaters in the interim are you? He then proceeded to talk my SO's ear off for over a half hour about how much he hated his employers, how they were screwing him over, oh and he's an amazing fisherman, etc. Completely unprofessional. He also inexplicably took a bottle of bleach we had in our basement and poured (and left) a large puddle of it on the floor. It was a wonderful moment to come home and open my basement door and have a wall of bleach fumes hit me, really great stuff. I must say though, when we surprisingly received a bill from Roto Rooter and we reported to them our experience they were absolutely great and professional about waiving the bill. We almost would be willing to use them again, except Brian left a piece of equipment at our house. Usually not a problem, except he proceeded to call us constantly about getting it back, but would never answer his phone when we called him to try to return it. We reported it to Roto Rooter and they assured us he would stop calling us, but he did not. We dropped off his equipment, a meter, at Roto Rooter a week ago. Who calls our house at 6:40 a.m. this morning? Brian. I was asleep and didn't get to it before he hung up, and he left no message, but it was him on the caller ID. He also called my workplace and left a very interesting message about getting his equipment back on the general voicemail. This guy shouldn't even have my home or work numbers in his phone. I called Roto Rooter, told them what had happened and how if he continued to call I would need to call the police. They, again, were very pleasant and professional, but gosh if they've already told him to not call but he's now calling my workplace and house in the early morning there's probably not much they can do. It's a shame that someone like that casts such a shadow on Roto Rooter and would cause me to recommend against using them. Who knew a water heater repair could be so "interesting".

1
★☆☆☆☆

I've used this Roto Rooter before and had excellent service-fast, professional, reasonably priced, but this last time has evolved into a nightmare. They sent out Brian Everton (#22), and I have to believe something has happened with this guy since the previous reviews I have read about him elsewhere. We had a water heater, about 14 years old, that needed repair, and we told Roto Rooter this. First, Brian sat out in his vehicle for a half hour (engine running) reading his manual about water heaters. Then he came in, tinkered around, said he didn't know how to fix it, and gave us the option of him coming back to try again, but billed another $195. Um, no that's ok because you're not going to learn to fix water heaters in the interim are you? He then proceeded to talk my SO's ear off for over a half hour about how much he hated his employers, how they were screwing him over, oh and he's an amazing fisherman, etc. Completely unprofessional. He also inexplicably took a bottle of bleach we had in our basement and poured (and left) a large puddle of it on the floor. It was a wonderful moment to come home and open my basement door and have a wall of bleach fumes hit me, really great stuff. I must say though, when we surprisingly received a bill from Roto Rooter and we reported to them our experience they were absolutely great and professional about waiving the bill. We almost would be willing to use them again, except Brian left a piece of equipment at our house. Usually not a problem, except he proceeded to call us constantly about getting it back, but would never answer his phone when we called him to try to return it. We reported it to Roto Rooter and they assured us he would stop calling us, but he did not. We dropped off his equipment, a meter, at Roto Rooter a week ago. Who calls our house at 6:40 a.m. this morning? Brian. I was asleep and didn't get to it before he hung up, and he left no message, but it was him on the caller ID. He also called my workplace and left a very interesting message about getting his equipment back on the general voicemail. This guy shouldn't even have my home or work numbers in his phone. I called Roto Rooter, told them what had happened and how if he continued to call I would need to call the police. They, again, were very pleasant and professional, but gosh if they've already told him to not call but he's now calling my workplace and house in the early morning there's probably not much they can do. It's a shame that someone like that casts such a shadow on Roto Rooter and would cause me to recommend against using them. Who knew a water heater repair could be so "interesting".

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Excellent service. Quickly resolved our problem and gave good advice / planning for preventing future issues.

5
★★★★★

Excellent service. Quickly resolved our problem and gave good advice / planning for preventing future issues.

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I bought a dishwasher from a local store promising removal and installation... all they did was drop it off and tell me I needed a plumber. I called Roto Rooter and John came to my home. He evaluated the problem and gave me a set price, the work ended up being much more involved thanks to have an ancient dishwasher... but he kept working at it and answered all my questions along the way. He was polite and courteous and he cleaned up his workspace. Nice to experience great customer service!

5
★★★★★

I bought a dishwasher from a local store promising removal and installation... all they did was drop it off and tell me I needed a plumber. I called Roto Rooter and John came to my home. He evaluated the problem and gave me a set price, the work ended up being much more involved thanks to have an ancient dishwasher... but he kept working at it and answered all my questions along the way. He was polite and courteous and he cleaned up his workspace. Nice to experience great customer service!

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We recently moved into a house built in 1840, and are in the process of redoing the bathroom. The plumbing had to be completely redone, and not knowing any plumbers in the area, we called roto-rooters. Brian and Corey (22/12), got the job done in two days! Brian was very knowledgable, answering all of our questions. It is quite apparent he has been doing this for a long time. Thank-you both!!!

5
★★★★★

We recently moved into a house built in 1840, and are in the process of redoing the bathroom. The plumbing had to be completely redone, and not knowing any plumbers in the area, we called roto-rooters. Brian and Corey (22/12), got the job done in two days! Brian was very knowledgable, answering all of our questions. It is quite apparent he has been doing this for a long time. Thank-you both!!!

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Brian Everton (#22) helped us out by cleaning the drain stack and the drain line out to the main which had completely stopped up. He arrived within about an hour of our call, was very courteous and professional, and provided answers to all of our questions thoroughly. The ONLY reason I'm giving him 4 stars instead of 5 is that he left the truck idling for the entire service call (2 hours). Otherwise, we were very happy with his service. The total bill was $350, which included $325 for the pipe snaking, and $25 for a new cover for our house trap.

4
★★★★☆

Brian Everton (#22) helped us out by cleaning the drain stack and the drain line out to the main which had completely stopped up. He arrived within about an hour of our call, was very courteous and professional, and provided answers to all of our questions thoroughly. The ONLY reason I'm giving him 4 stars instead of 5 is that he left the truck idling for the entire service call (2 hours). Otherwise, we were very happy with his service. The total bill was $350, which included $325 for the pipe snaking, and $25 for a new cover for our house trap.

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Saturday, 2/27/10......After a relaxing getaway with my daughter we returned home to find a fair bit of water in our basement. Turns out our drainage pipe was clogged. Called roto-rooter who couldn't have responded quicker. Thank you! Within a very short time Kevin was at our doorstop. Kevin tried to first fix the problem with a less expensive option - which I appreciated very much. When that didn't work he informed me of the next step and also informed me of the cost up-front. He quickly went to get the truck he needed and within a short time had the drain pipe unclogged - yea! Kevin was quick to show up, professional and courteous in dealing with me, knowledgeable in my available options and finally, was quick to resolve the problem. I would certainly call roto-rooter again if I have another problem (hopefully not though!). I am also much more likely to call roto-rooter for a regular maintenance on this pipe to hopefully avoid this issue in the future. Thank you roto-rooter and thank you Kevin.

5
★★★★★

Saturday, 2/27/10......After a relaxing getaway with my daughter we returned home to find a fair bit of water in our basement. Turns out our drainage pipe was clogged. Called roto-rooter who couldn't have responded quicker. Thank you! Within a very short time Kevin was at our doorstop. Kevin tried to first fix the problem with a less expensive option - which I appreciated very much. When that didn't work he informed me of the next step and also informed me of the cost up-front. He quickly went to get the truck he needed and within a short time had the drain pipe unclogged - yea! Kevin was quick to show up, professional and courteous in dealing with me, knowledgeable in my available options and finally, was quick to resolve the problem. I would certainly call roto-rooter again if I have another problem (hopefully not though!). I am also much more likely to call roto-rooter for a regular maintenance on this pipe to hopefully avoid this issue in the future. Thank you roto-rooter and thank you Kevin.

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