Cats Vermont-Veterinary Clinic

If you want to be pandered to, go somewhere else. Many vets treat their customers better than the animals. But if want great care for your cat from a woman who knows about caring for cats, take your kitty here. Yes she can come off as rude, but she loves cats and, like a cat herself, she is not always concerned about your feelings. I have had many cats and many vets, but Dr. Moore has been the best at helping me care for my cats. She always designs treatment plans with the cat in mind -- minimum invasiveness, safest approach, etc. Many vets think too medically and don't consider the impact on the cat or the risks involved. Dr. Moore is only agressive when agressive treatment is called for and other steps haven't worked. That's more important to me than small talk.

Posted 09/25/09 | Report Abuse

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Cats Vermont Veterinary Clinic is a terrifying place for new cat owners. First of all, everyone that works there is incredibly condescending, overbearing and intrusive; they treat you as if you were a negligent individual without the will to provide for an animal as if it were your own child. They look at you with cold eyes. They look at you as if you were to continue caring for your cat it would inevitably perish. Second of all, they rip you off. I brought my kitten there and spent 6 minutes with the veterinarian and was rushed out of there and my kitten did not receive the full care which I paid for. The assistant did one ear swab, until my cat and I were rudely interrupted by an obnoxious receptionist arrogantly poking her head in, saying, "the next cat is ready for you." The assistant proceeded to throw my kitten into his carrying crate without finishing the second ear swab. I asked her, "could you please finish the second ear swab?" She responded, "No, bring him to the receptionist and you will be rung up." It was enormously problematic on so many different levels, and I was appalled beyond the extreme. The receptionist charged me for a full ear swab fee. To make a long story short, I'm going back there tomorrow with my kitten, and if I don't get a full refund as well as full free service, I'm reporting these unethical business practitioners to the Bureau of Bad Business. Bottom line, Do not bring your cat to this God-forsaken place.

Posted 09/23/09 | Report Abuse

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The convenience of Cats VT being right around the corner from my house is the ONLY reason I kept coming back. The main Vet is rude and condescending. No matter what kind of pet owner you are, this crazy cat lady elitist will give you a hard time. I just switched vets!

Posted 08/12/09 | Report Abuse

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I have never been happy with this clinic. From day 1 I should have gone elsewhere. The receptionist is dopey and the vet is clearly judgemental from the beginning. The vet barely looks at me when she talks and she is always condecending when she speaks to me. She tried to tell me that when my cat breaks into a tightly closed closet and breaks into his bag of food that "it's on me...It's my fault"! She had me in tears today and I would love to never go back! If you are thinking of bringing your cats here (because it's close or because you think since she only does cats that she will be an expert with yours) DON"T!

Posted 07/25/09 | Report Abuse

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When we first brought out kitten there, we got a guilt trip for our cat being underweight and for feeding her "kitten junk food". Also, on their orders we came back every 5-7 days, which wasted over 100 dollars because all they did was tell us our cat was still underweight (Literally, it would be a five minute meeting, the vet would say she was small, and would say come back in a week). Eventually, we stopped going there because we felt we were being taken advantage of, and were tired of leaving there constantly feeling like we were incompetent cat owners.

Posted 07/06/09 | Report Abuse

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This place is awful. I had been taking my cats here for years and when I had a situation and needed to kennel my cat for a few days, they refused to take him. I spoke with the vet who nearly had me in tears - she berated me and accused me of being a bad person because I could not find alternate lodging for my cat on short notice.

A friend of mine also told me that she had a cat that needed to be put down, and the same vet ran her through an extensive guilt trip because she would not do an extremely expensive surgery that would leave the cat with a significantly diminished quality of life.

These people do not care for the true well being of the pet, and care even less for the owners. They are both unkind and rude.

Posted 03/01/09 | Report Abuse

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I was told to call Cats Vermont when I noticed a lump on my cats neck and he rapidly lost weight. With the economy, I was tapped. We offered $150-$200 to look at him and I could give them however much more in 4 days when I got paid. They would not see my cat. They coldly stated that they don't take payment plans, and they said I would need the whole amount, but they had no clue how much that would be seeing as they would not even check him out. It is hard to have all the cash, when the vet can't give you a guess. In the end I got him to a wonderful vet Dr. Gunther at Champlain Veterinary Clinic, He got my cat in did a urine test, 2 blood tests, and sent him home with two meds, all for less than what Cats of Vermont said was not enough to even check him out. I guess it's greed that driver Cats, and not a love for your pets. This is not the kind of Vet I would trust my "Family" with.

Posted 02/02/09 | Report Abuse

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I brought my cat in with a paint chip in his eye and they took him immediately. No appointment or anything like that. They talked to me first and comforted me, they kept me informed with everything that they were doing to him. I went home with a happy and healthy cat.

Posted 09/22/08 | Report Abuse

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