Stowe Gems

★★★☆☆
44.4863 -72.7253
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802-253-7000

70 Pond Dr

Stowe, VT

05672

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2.5 2
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I have had nothing but poor experiences at Stowe Gems. They have been extremely rude to me every time I have gone in to the store. My two experiences were to get a watch sized only to be told rudely that they would not do it it was too complicated and to have some bracelets re strung. The second time I went in (for the bracelets) I could tell that the woman did not want to help me. It was almost like she was annoyed that I was even asking her such a stupid question. It was almost as though I were asking her to do ME a favor and not PAY for the service. Instead of just saying we don't do that here and suggesting somewhere else that I might try or simply saying no. She was extremely rude to me and told me the reason she would not do it was because I would not like the way she would do it. But she acted like she didn't have time for me and blew me off. I ended up going back to ask her why she treated me so poorly and she gave me even more defensive snobby attitude. She even told me that she didn't want to do it that is why she acted that way! I am in sales and I have never ever treated a customer the way I was treated today. I am a local to Stowe and I tried to give them my business two different times giving them the benefit of the doubt but I can do so no longer. If you want any customer service whatsoever, please GO SOMEWHERE ELSE! We have some friends who purchased an engagement ring there and they were happy so there must be some good that comes out of that store but I have nothing good to say myself.

1
★☆☆☆☆

I have had nothing but poor experiences at Stowe Gems. They have been extremely rude to me every time I have gone in to the store. My two experiences were to get a watch sized only to be told rudely that they would not do it it was too complicated and to have some bracelets re strung. The second time I went in (for the bracelets) I could tell that the woman did not want to help me. It was almost like she was annoyed that I was even asking her such a stupid question. It was almost as though I were asking her to do ME a favor and not PAY for the service. Instead of just saying we don't do that here and suggesting somewhere else that I might try or simply saying no. She was extremely rude to me and told me the reason she would not do it was because I would not like the way she would do it. But she acted like she didn't have time for me and blew me off. I ended up going back to ask her why she treated me so poorly and she gave me even more defensive snobby attitude. She even told me that she didn't want to do it that is why she acted that way! I am in sales and I have never ever treated a customer the way I was treated today. I am a local to Stowe and I tried to give them my business two different times giving them the benefit of the doubt but I can do so no longer. If you want any customer service whatsoever, please GO SOMEWHERE ELSE! We have some friends who purchased an engagement ring there and they were happy so there must be some good that comes out of that store but I have nothing good to say myself.

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This is a most unusual store located just off the main street in Stowe. The jewelry is made from all kinds of different gems and is absolutely beautiful-the colors are stunning. They are able to make special order pieces with no problem. When I need a gift of jewelry-this is where I head. The prices are more than reasonable and there is a wide selection in every price range. The staff is more than helpful.

4
★★★★☆

This is a most unusual store located just off the main street in Stowe. The jewelry is made from all kinds of different gems and is absolutely beautiful-the colors are stunning. They are able to make special order pieces with no problem. When I need a gift of jewelry-this is where I head. The prices are more than reasonable and there is a wide selection in every price range. The staff is more than helpful.

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