Dick's Tire Haus

★★★★☆
  • 320 E Main St

    Monroe, WA 98272

    Map & Directions
  • 360-794-7103

About Dick's Tire Haus

Hours
Sun 9am-3pm, Mon-Thu 8am-6pm, Fri 8am-5pm

Automotive

Automotive
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3.5 2
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I have a 2000 Jeep Wrangler that managed to blow through a crack in its radiator. After I replaced the radiator myself, I noticed I still had a leak, so I took it to Dick's (on a Friday) for a pressure test, costing $30. The test revealed it was either my lower radiator tube leaking or perhaps the water pump. I replaced the tube, and noticed it still leaked, and spent enough time under the car to see it was the pump that was leaking. On that Monday morning, I called at 8:30am to find out when I could bring it by and get a new pump - the answer was "we're free now, we could have it done before lunch." I brought it down, a refurb pump with lifetime warranty was installed (refurb is half price of new), and they double-checked that it didn't leak any more. They also took the price of the pressure check from the previous Friday OFF - because he would've done that work anyway with the work done on that Monday. Extremely pleased with their service.

5
★★★★★

I have a 2000 Jeep Wrangler that managed to blow through a crack in its radiator. After I replaced the radiator myself, I noticed I still had a leak, so I took it to Dick's (on a Friday) for a pressure test, costing $30. The test revealed it was either my lower radiator tube leaking or perhaps the water pump. I replaced the tube, and noticed it still leaked, and spent enough time under the car to see it was the pump that was leaking. On that Monday morning, I called at 8:30am to find out when I could bring it by and get a new pump - the answer was "we're free now, we could have it done before lunch." I brought it down, a refurb pump with lifetime warranty was installed (refurb is half price of new), and they double-checked that it didn't leak any more. They also took the price of the pressure check from the previous Friday OFF - because he would've done that work anyway with the work done on that Monday. Extremely pleased with their service.

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I made an appointment to get a trailer hitch installed on my car. They speced out a receiver-type hitch. When the work was done, they asked for $80 more because the estimating book didn't tell them all the things that they needed to do and it took an extra hour of labor to complete the installation. After discussing it a while, the representative backed down and said that they would not charge me. When I picked up my car, the receiver was installed but there was no slide out and no ball attached. There was none in the car either. I went back inside the shop and was told that those parts were extra and had to be ordered separately (remember that I asked to have a trailer hitch installed, not just a receiver). After charging me an additional $20 for the slide out I have paid $380 and still cannot tow a trailer.

2
★★☆☆☆

I made an appointment to get a trailer hitch installed on my car. They speced out a receiver-type hitch. When the work was done, they asked for $80 more because the estimating book didn't tell them all the things that they needed to do and it took an extra hour of labor to complete the installation. After discussing it a while, the representative backed down and said that they would not charge me. When I picked up my car, the receiver was installed but there was no slide out and no ball attached. There was none in the car either. I went back inside the shop and was told that those parts were extra and had to be ordered separately (remember that I asked to have a trailer hitch installed, not just a receiver). After charging me an additional $20 for the slide out I have paid $380 and still cannot tow a trailer.

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