Les Schwab

★★★★☆
  • 354 Union Ave NE

    Renton, WA 98059

    Map & Directions
  • 425-255-0908

Automotive

Automotive
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Les Schwab Tire Ctr

710 Rainier Ave S Renton, WA

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Discount Tire Store - Renton, WA

361 S Grady Way Renton, WA

3.9091 11
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I set up an appointment for an alignment at 11:00 am on week in advance\r
when I got there they told me it would be an hour.\r
When I came back my truck was still parked where I left it.\r
When I ask if my truck was done the front counter

3
★★★★★

I set up an appointment for an alignment at 11:00 am on week in advance\r
when I got there they told me it would be an hour.\r
When I came back my truck was still parked where I left it.\r
When I ask if my truck was done the front counter

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I went to them to have my tire repaired (it had a small hole in it). They fixed it pretty quick and did't over charge or anything. I didn't think to check my car over before leaving the parking lot... huge mistake. When I got to my next destination (which happened to be in Federal Way), I looked back at my car and saw a large dent right above the tire they had fixed. There was long scratch mark too. I called them up and told them about it- making sure to be friendly to them, because accidents happen and I wasn't terribly upset. They told me to come back in and file an insurance claim. They took pictures and so did I. It took three weeks for their insurance lady to send me a letter saying they were denying my claim. They thought I took too long to get back to them (it was the same day and when I got to my next destination!). I called her up and talked to her. Once again making sure to be polite, but I should've been rude, because she gave me the worst attitude ever! She said that the workers said they didn't dent the car, there for they didn't. And it probably happened on my way to the next location- But I was driving and the Les Schwab manager told me it was a difficult place to dent, so I'm sure I would've felt it. She asked me why I hadn't seen it before. Well besides not feeling like I had to look over their work, it isn't as noticeable at certain angles because of the way the light hits it. Even though it was on the driver's side (right next to the gas tank). They admitted there was no dent upon my arrival, but claimed there was none after I left too. I guess my car just decided to dent itself? Thanks for giving me an attitude, calling me a liar, and putting a dent in my car. Much appreciated.

1
★☆☆☆☆

I went to them to have my tire repaired (it had a small hole in it). They fixed it pretty quick and did't over charge or anything. I didn't think to check my car over before leaving the parking lot... huge mistake. When I got to my next destination (which happened to be in Federal Way), I looked back at my car and saw a large dent right above the tire they had fixed. There was long scratch mark too. I called them up and told them about it- making sure to be friendly to them, because accidents happen and I wasn't terribly upset. They told me to come back in and file an insurance claim. They took pictures and so did I. It took three weeks for their insurance lady to send me a letter saying they were denying my claim. They thought I took too long to get back to them (it was the same day and when I got to my next destination!). I called her up and talked to her. Once again making sure to be polite, but I should've been rude, because she gave me the worst attitude ever! She said that the workers said they didn't dent the car, there for they didn't. And it probably happened on my way to the next location- But I was driving and the Les Schwab manager told me it was a difficult place to dent, so I'm sure I would've felt it. She asked me why I hadn't seen it before. Well besides not feeling like I had to look over their work, it isn't as noticeable at certain angles because of the way the light hits it. Even though it was on the driver's side (right next to the gas tank). They admitted there was no dent upon my arrival, but claimed there was none after I left too. I guess my car just decided to dent itself? Thanks for giving me an attitude, calling me a liar, and putting a dent in my car. Much appreciated.

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I went in to get a nail out of my tire. My dealer told me that the pads on my brakes are bad and need to be done. So I asked them if they would look at my brakes and let me know what they charge. I watch the man take my tire off and put the tire back on. When I went to pay for it I asked about the brakes. He went to ask the tire man and came back to tell me they are great. He did not even look at them or the other three brakes. I also asked if he had checked the air on all my tires and the man at the counter states that is rountine. I went out and my front passenger tire was still low so I went to find the tire man. He checked it and it only had 20 and the tire man had me drive around so he could put air in my tires. BAD service!!!!! I use to love this company, what the he-- happen. Do I go back??

1
★☆☆☆☆

I went in to get a nail out of my tire. My dealer told me that the pads on my brakes are bad and need to be done. So I asked them if they would look at my brakes and let me know what they charge. I watch the man take my tire off and put the tire back on. When I went to pay for it I asked about the brakes. He went to ask the tire man and came back to tell me they are great. He did not even look at them or the other three brakes. I also asked if he had checked the air on all my tires and the man at the counter states that is rountine. I went out and my front passenger tire was still low so I went to find the tire man. He checked it and it only had 20 and the tire man had me drive around so he could put air in my tires. BAD service!!!!! I use to love this company, what the he-- happen. Do I go back??

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I actually look forward to getting my tires serviced. The hustle that this store shows is second to none. In a city where everyone is so quick to complain about bad service. I instead wanted to compliment outstanding service. Thank you to Les Schwab and the management team of the Renton highlands store for setting the bar so high for yourselves.

5
★★★★★

I actually look forward to getting my tires serviced. The hustle that this store shows is second to none. In a city where everyone is so quick to complain about bad service. I instead wanted to compliment outstanding service. Thank you to Les Schwab and the management team of the Renton highlands store for setting the bar so high for yourselves.

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This is the best customer service I have ever encountered. No matter what I need they do everything in their power to help. Even when they make a mistake (almost never), they always make it right. This is not just a tire store, its like a community center for Renton.

5
★★★★★

This is the best customer service I have ever encountered. No matter what I need they do everything in their power to help. Even when they make a mistake (almost never), they always make it right. This is not just a tire store, its like a community center for Renton.

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The best service I have ever had. I sent my daughter in for tires expecting the worst. They talked her out of doing all four because she only needed two. You can really trust Les Schwab to do the right thing. My family and I will never go anywhere else.

5
★★★★★

The best service I have ever had. I sent my daughter in for tires expecting the worst. They talked her out of doing all four because she only needed two. You can really trust Les Schwab to do the right thing. My family and I will never go anywhere else.

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I had the worst experince ever at the highlands les schwab. I was there for over two hours for 2 tires and lugnuts. They messed the lugnuts up and I had to go back 4 times! The manager still has his tail in his legs and hasnt tried to rectify the situation. Furthermore, I had a brake issuse and they sent me on my way, got a second opinion and i had no brake pads and the caliper siezed. So I would never go back!

1
★☆☆☆☆

I had the worst experince ever at the highlands les schwab. I was there for over two hours for 2 tires and lugnuts. They messed the lugnuts up and I had to go back 4 times! The manager still has his tail in his legs and hasnt tried to rectify the situation. Furthermore, I had a brake issuse and they sent me on my way, got a second opinion and i had no brake pads and the caliper siezed. So I would never go back!

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Everytime we do business with this Store its top notch. The last time I was in they treated me so well I went across the street and bought four pizza's for the shop as a thank you.

5
★★★★★

Everytime we do business with this Store its top notch. The last time I was in they treated me so well I went across the street and bought four pizza's for the shop as a thank you.

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I really like this shop. I got new tires put on and some other work. Two weeks after the work I got a call to tell me that two of the parts that I was charged for was not used and that I could come in and get some money back for the parts. When doing their inventory they noticed that they had two more then they should and went back through all the paper work to see who got charged for them. They felt very bad about it. That is the kind of service we all wish we could get. I will always do business with them.

5
★★★★★

I really like this shop. I got new tires put on and some other work. Two weeks after the work I got a call to tell me that two of the parts that I was charged for was not used and that I could come in and get some money back for the parts. When doing their inventory they noticed that they had two more then they should and went back through all the paper work to see who got charged for them. They felt very bad about it. That is the kind of service we all wish we could get. I will always do business with them.

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This really is a family. Once you've been there, you won't be able to go anywhere else! Oh Yeah, and Abby (the front desk) is awesome! The whole crew is knowledgeable and professional every time!

5
★★★★★

This really is a family. Once you've been there, you won't be able to go anywhere else! Oh Yeah, and Abby (the front desk) is awesome! The whole crew is knowledgeable and professional every time!

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These guys took good care of me when I needed two new matching tires for my neon. They were fast and I like that they have free popcorn for my kids.

4
★★★★☆

These guys took good care of me when I needed two new matching tires for my neon. They were fast and I like that they have free popcorn for my kids.

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Message from Les Schwab

Doing the Right Thing Since 1952 β?’

More about Les Schwab

Renton Tires, Brakes, Automotive Repair, Automobile Batteries, Car Truck and SUV Repair, Snow Tires, All Season Tires, Traction Tires, Custom Wheels, Rims, Shocks, Lift Kits, Auto Parts

 

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