I had my hair cut and highlighted at Absolut Salon, my stylist Whitney, did an amazing job! From the moment I stepped into the salon I felt the professionalism of the staff and found the atmosphere current and inviting. I have had the same hair cut for years and was ready for a change. Whitney was encouraging and had lots of ideas of what would work best for me. I love my short blonde haircut. It is so easy to style. Whitney recommended carve texture icing by brocato, a little goes a long way and lasts all day. I highly recommend this salon, if your looking for a new hairstyle or want your favorite one replicated, you can trust the stylists here they are fabulous!
Horrible customer service! I've got almost black hair. Shyra turned my hair orange instead of blonde. She had an unlicensed receptionist (per Shyra the receptionist hadn't started beauty school yet but was planning to) mix my hair color in the back unsupervised and also had the unlicensed receptionist blow dry and straighten my hair, I am in the works of reporting this to the WA state board. I told Shyra right away I thought my hair looked orange so she offered to darken it. I declined that offer because I wanted blonde hair. Later I emailed her with my before and after pic as she requested and I also added in the email I wanted my hair more blonde and I pointed out what I thought was missing. Well I never got an email back or a phone call I sent the email Monday and called Thursday and still never got a call from her or even a manager. Friday I called again and was told by Mike (a partner of the owner) that Shyra was offended by my email and they were gonna refund me an I am to go somewhere else. Not even the manger of this salon cared to show any concern for my hair being this way. I've spoken with a professional hairstylist at Gary Manuel salon (salon is rated # 1 in WA on king 5) said that my hair can not get that blonde with out frying it so I would need 2 applications and that Shyra should have informed me of this in the beginning. What kind of stylist is ok with letting a potential lifetime customer walk away unhappy then gets offended when told the customer is not satisfied? She's fake for smiling in my face and then getting mad when I'm Unsatisfied. I will never recommend this salon due to lack of respect to paying customers and unprofessional communication. I would have loved to have her fix my hair but instead Shyra and the manager/owner treated me like a lost cause instead of a friend/customer. It's very hurtful and I can say I've never had this experience in the world of customer service. I cant believe the lack of concern I am getting from this company that claims to be so great. I hope this post is helpful to Shyra when she reads it, as she is still very young in age and mentally and only has done this for 4 yrs. *Also while I was there the only person who would flash a smile was a man who I think was a manager? He would smile at me if we made eye contact yet all other employees looked awkward like they had to keep there mouths shut, I would even notice stares due to my mixed hair being so thick and beautiful, yet the stares were not followed by smiles, the stylists would just look away if they were caught staring. I totally felt out of place and not very welcomed there. This message can be a lesson or a blessing depending on the reader.
P.S. Kids in high school often have confrontation issues due to lack of communication skills they have yet to obtain in their adulthood. Shyra got offended immediately by my email instead of calling me to talk about it, offer to fix it or try to make things better. If she would have called me her misinterpretation of my email would have been resolved. Getting offended with out even emailing me back or calling me is lack of communication and Shyra suffers from this, leading her to be safely labeled as immature. People of this nature often have trouble in relationships rather in love, family or friendship. *Good employees come from great management. Its starts from the top and bad employees usually means uncaring management. *Just a tip*
By the way it seems there was a lot of changes made within this salon over the last few years and this being there most recent post says a lot about how they are operating today.
Sorry this is so long :(
0 out of 1 people found this review helpful.
Absolut Hair has a warm inviting atmosphere. Skye is AWESOME she does wonders with my curly hair. We moved to WA over 4 years ago and it has taken me this long to find a stylist who really knows curly hair. I have recommended Absolut Hair to others and I am going back for my third visit this week.
First visit to Absolut Hair. The experience was wonderful and my stylist, Rachel, was excellent. The atmosphere was cozy and cheerful and I came away loving my color and cut. I will go back! Note: Do NOT be afraid of "Fresh Talent" - which means nothing more than stylist being new to the salon. It does not necessarily mean the stylist is fresh out of school, although that in itself should not be a deterrent, either. I would recommend this place to any of my friends with "absolut" confidence.
Laurie - Mukilteo, WA 06/26/10
Pros: Comfortable, friendly
Cons: None that I could see
I have mixed hair that is hard to deal with. Carrie did an amazing cut, blow dry and flat iron. It is awesome, this girl knows her stuff. It is so hard to find someone who can manage my kind of hair. She sent me home with products that work great. Staff was the best. I highly recommend Absolut Hair.
Pros: Excellent service****
Absolut Hair is the place to find top talent with a neighborhood feel. From the minute you walk in the door you will feel like you are with friends who care.
From the owner to the receptionist you will be greeted with a friendly smile.
The stylists are know their stuff and obviously love their work. Angela Perry rocks - no one does color like her - red heads will love her. Her shampoos are the best.
You will love your hair and know how to do it yourself when you leave.
Pros: Quality, Friendly, Fabulous
The salon sense it changed ownership, is AWESUME!!!.......I left having the best hair experience of my lift. I have frizzy biracial hair; they gave me a treatment (Kartin) that corrected that, and a hair cut and color, I get constant complements on my hair. Jessie and Collette are Fantastic. You have my business forever................. :>)
Pros: great consultations
Skye has been doing my hair for a few years now. She is absolutely awesome! She is always full of helpful ideas! Thanks to the entire team for always making my visit a great one!
I've been seeing Skye for some time now and I love, love, love her work! She always has great ideas for a person like myself who likes to change their hair often. The entire staff is really courteous and the salon is nice and cozy inside.
Pros: creative feedback, ample parking, talented staff
I have a hard time getting a haircut that is consistent. I have had Carrie cut my hair three times now and she is amazing. She hit it right every time and took care of my OCD hair issues and the grow out was very graceful. She rocks
Pros: nice touch
I have been going to see Angela Perry at Absolut Hair for serveral years now. The place has a new vibe to go with the new ownership. The whole experience is so positive. I look forward to going every time. Angela knows how to cut any kind of hair and she is an awesome colorist. She knows how to color Redheads! Did I mention she gives the best shampoos ever? The receptionist is sweet and efficient and I always leave with a smile on my face. Did I mention the place looks 1,000% better now? It is looking like the hip, fun place it really is. You have to go there. I really like the new owner.
Pros: Excellent Service
Cons: None Anymore
Jessee is the owner and stylist at absolute hair. He is creative, but still listens and gives you what you want. I am so happy with my hair.
I've worked with the new owner many times as he has been the hairdresser on the set of several model and advertising photography shoots at my studio. I was well aware of his positive personality and dedicated passion for color and cut, and always enjoyed working with him. When I heard he had bought the salon in Everett I was excited to finally have someone of his level so close to home. My schedule is difficult and getting into Seattle for an appointment with a designer hairdresser almost impossible so I've had to suffer with substandard color and cut for years. I called Absolut Hair Salon on a Saturday afternoon, very short notice and explained to Skye who answered the phone that it was the only time I could get in before a big event. She sweetly told me she would see what she could do. I was called back very shortly and told to get in asap, Jessee would fit me in after his last set. I needed a lot of help with my dry, over processed mess. I walked out with soft, healthy rich chocolate brown with subtle highlights and a clean, layered cut that was easy to maintain. Perfect.
Definitely the best hair color and cut I've had in 5 years.
The staff is warm, welcoming and with Jessee's direction the salon is going to be amazing.
Pros: Really positive energy, welcoming staff, personal service.
I have been seeing Jessee to highlight and cut my hair, since before he bought this salon . He has always managed to get the color just right, and he has tricks to make it last longer too! I have been to the salon and I love it! Everyone is super friendly, and always there to offer a tip to help you manage your hair better. The prices are reasonable, and the hours are great. You won't be disappointed if you give this salon a try!
Pros: Great team, very knowledgable
I am 44 and wanted an updated look without looking desperate or unstylishly trendy. Jesse really listened to what I wanted, asked great questions, and then created a whole new look for me that I love, love, love! He recommended a cut and color that I've never had before. He also showed me how to style the new haircut and gave me tips on how to give my roots a boost during my long workday without a lot of fuss. Not to mention, I was served a coffee and water during my cut and color.
The compliments were plentiful today at work. Styling it was easy, and I just couldn't be happier. Absolut Hair will keep my business for years to come. Thanks a ton, Jessee and the Absolut Hair Team. =)
Pros: Great Consultation, Attentive, Skilled
Jessee has colored and cut my hair a couple times, and I love what he does. Very down to earth, yet really explains what I need to do at home. Highly recomend him.
Pros: Personable, and Knowledgeable.
I am the owner of Absolut Hair. I pride myself on having a fun and open relationship with my co workers!! I work right along side of them daily....I do not boss them around or act as though i am "better" than them!
I know for a fact that the review that was written about my salon attacking me was written by a past employee...Please take it with that in mind and come in and let us give you the ABSOLUT experience!
Pros: cares about customers
Cons: past employees
Great stylists, all with great training, you feel right at home, they offer you a drink as soon as you walk in the door, never been in before? they'll still greet you by name. large amount of product for sale great selection and reasonably priced for a salon. they do everything and most always have great deals. each stylist spends their time with their client not all over the salon, but even if they arent a big group conversation is always fun. i love going in to get my hair done. if i do color, cut, foil they always cut me a deal. family friendly with a place for kids. always prompt when calling to remind me of appointment and asking if i need to reschedule at the end of my appointment that day. they make sure i leave happy.
Pros: family friendly, warm, great environment, service
Cons: parking on busy days
this salon is fast paced and LOUD!!! It would be nice if the client was treated with a little bit more of individual time with the stylist assigned to the client. While I was there a client who had an appointment with the owner was laughing told she would have to see a different stylist as the owner (laughingly) said she was too booked but that the other stylist was very "competent". The client then said that this was not the first time this had happened, but would go ahead. The owner did not appear to be too busy to see the client she was booked with and appeared to be more interested in planning the evenings events with some of her staff as well as recalling the "fun" they had had in the past few evenings. it appears to this reviever that the owner needs to set better standards with herself as her employess "role model", and follow through with the clients she has booked for herself. I also heard that one of the clients stated they had been witness to this type of "styist reassignment" without notifying the client ahead of time. It does not seem to be very professional, and last but certainly not least, a client was charged in the range of $300.00 for a cut, color, foil, and produts. I could understand this in Seatle of Beverly Hils, but in Everett? It raises the question, who is the priority of this business owner, her clients, or her pocket book.
I would give the business a 2.5 star rating.
Pros: good location
Cons: loud environment, overpriced, and clients not seeing the stylist they were booked with