Beach Basket

★★★☆☆
  • 4102 Harborview Dr

    Gig Harbor, WA 98332

    Map & Directions
  • 253-858-3008

About Beach Basket

Hours
Winter Hours: Mon - Saturday 10am - 5:30 Pm Sat, Sunday 11am - 5:30 Pm Christmas Shop: Mon - Sat, 10am - 5pm; Sun, 11am - 5 pm

Home & Garden

Home & Garden
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Beach Basket, obviously your customers hate you and all you do is mouth a lot of platitudes and don't really appear to care, and continue to offer crappy service. You have a crappy, unprofessional attitude and that's probably why people hate you. I'll never darken your doorstep lol

1
★☆☆☆☆

Beach Basket, obviously your customers hate you and all you do is mouth a lot of platitudes and don't really appear to care, and continue to offer crappy service. You have a crappy, unprofessional attitude and that's probably why people hate you. I'll never darken your doorstep lol

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.

Obviously a hit or miss business. Everything is fine and dandy, unless you need something slightly out of the ordinary, such as needing to use their phone, or needing to use their bathroom. Then you get excuses like, the shop across the street can take care of you, or our plumbing is weak, so we can't let you use it, even it is an emergency. You can walk a couple of blocks down the road to use the public restroom. This also after spending $200+. I guess we didn't reach the threshold spending to use their facilities yet.
Time to move our shopping to the Internet. Service like this is why small businesses are going out of business.

1
★☆☆☆☆

Obviously a hit or miss business. Everything is fine and dandy, unless you need something slightly out of the ordinary, such as needing to use their phone, or needing to use their bathroom. Then you get excuses like, the shop across the street can take care of you, or our plumbing is weak, so we can't let you use it, even it is an emergency. You can walk a couple of blocks down the road to use the public restroom. This also after spending $200+. I guess we didn't reach the threshold spending to use their facilities yet.
Time to move our shopping to the Internet. Service like this is why small businesses are going out of business.

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Business Response:

Neil, We are very sorry that the lack of public restroom facilities has made you turn to Internet buying. The beauty of small business is being able to come in and look at the merchandise before you buy. We think every customer that comes in to our store is special no matter how much money they spend or if they choose to just come in and browse. I would hope that customers would understand our restroom limitations and that the other services we provide would outweigh the lack of restroom.
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I had just moved to Gig Harbor and my mother was visiting for the first time. The Beach Basket was her very first stop in the harbor . She tried to use a store coupon on items she thought were full priced, apparently they were sale items and the coupon could not be used. The sales people were extremely rude about it and made her feel ashamed for wanting to use their coupon. Their rude behavior really put a damper on our day of shopping .

1
★☆☆☆☆

I had just moved to Gig Harbor and my mother was visiting for the first time. The Beach Basket was her very first stop in the harbor . She tried to use a store coupon on items she thought were full priced, apparently they were sale items and the coupon could not be used. The sales people were extremely rude about it and made her feel ashamed for wanting to use their coupon. Their rude behavior really put a damper on our day of shopping .

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Business Response:

Lynda, We are very sorry that you and your mother had a bad experience in our store. We hope that you will give us another chance to make your visit to our store a pleasant one.
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I recently had company visiting from Seattle and my guest fell in love with a jacket that had the Gig Harbor logo. They did not have one in her size and when we inquired as to whether they would be getting any more in stock we were told,"don't know, it is totally up to the owner and she doesn't let us know these things." I returned, on my own, 2 days later, to see if by chance, they had gotten any others in or if they had any further information. The two ladies at the counter were rude and when I explained that my friend really loved the jacket and would like to have one the comment from the sales clerk was, "Oh well." Don't worry Beach Basket I won't be back to "bother you any further." I have shopped your store for 20 years but no more, "Oh well."

1
★☆☆☆☆

I recently had company visiting from Seattle and my guest fell in love with a jacket that had the Gig Harbor logo. They did not have one in her size and when we inquired as to whether they would be getting any more in stock we were told,"don't know, it is totally up to the owner and she doesn't let us know these things." I returned, on my own, 2 days later, to see if by chance, they had gotten any others in or if they had any further information. The two ladies at the counter were rude and when I explained that my friend really loved the jacket and would like to have one the comment from the sales clerk was, "Oh well." Don't worry Beach Basket I won't be back to "bother you any further." I have shopped your store for 20 years but no more, "Oh well."

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1 out of 1 people found this review helpful.

Business Response:

Sorry you were treated this way Marti, thank you for taking the time to write this review. It helps us as a business recognize where we need to make changes. I apologize for the way you and your guests were treated in our clothing department. When we order we typically receive 1 or 2 of a size. Since we order from smaller clothing companies it is sometimes impossible for us to get reorders once sizes are sold as many times the companies only produce so many pieces in a season. I do apologize for the lack of customer service shown to you , the employee in clothing should have at least tried to find out about that particular jacket for you. I hope that in time you will again give us a chance to prove ourselves as a fun and unique shopping experience in beautiful Gig Harbor.
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I love this warm inviting shop and the Dept 56 and Jim Shore temptations are my downfall!! Kim and Judy have been wonderful to me these twenty years I have been a customer. Kim has gone beyond in finding me houses,accessories, and in making sure I had just the right one for my collection. My Dickens Village display is quite lovely not to mention my children's Jim Shore pieces. Thank you Kim and all for your thoughtfulness and caring.

5
★★★★★

I love this warm inviting shop and the Dept 56 and Jim Shore temptations are my downfall!! Kim and Judy have been wonderful to me these twenty years I have been a customer. Kim has gone beyond in finding me houses,accessories, and in making sure I had just the right one for my collection. My Dickens Village display is quite lovely not to mention my children's Jim Shore pieces. Thank you Kim and all for your thoughtfulness and caring.

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.

WOW! what a wonderful little shop. When our kids were small it was part of our family Christmas to go and pick out our new house for our Christmas village. We were always met with smiles and cookies. They were just as excited to see us as we were to see them. We moved away for three years, on our return to the area The Beach Basket Christmas Shop was one of our first stops, They have a wonderful selection for everything Christmas, they are Christmas. We are still met with smiling faces and they remembered us by name after a long absence. Now we take our grandchild there to make his Christmas memories. Thank you

5
★★★★★

WOW! what a wonderful little shop. When our kids were small it was part of our family Christmas to go and pick out our new house for our Christmas village. We were always met with smiles and cookies. They were just as excited to see us as we were to see them. We moved away for three years, on our return to the area The Beach Basket Christmas Shop was one of our first stops, They have a wonderful selection for everything Christmas, they are Christmas. We are still met with smiling faces and they remembered us by name after a long absence. Now we take our grandchild there to make his Christmas memories. Thank you

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I've been a long time resident of Gig Harbor and have shopped at the Beach Basket for years. My mom and I have frequented the beach basket, especially the Christmas Shop, as we both enjoy the wide variety they carry in the Dept 56 collection, etc... One lady who works in the Christmas Shop, recognizes us from coming in and is always so friendly and goes out of her way to help us when we have needed it. So my experience here has always been a good one and I'm sorry if one customer didn't have that experience, but also know there are two sides to every story and would hope if it was true they would have apologized to her and tried to make the situation better.

5
★★★★★

I've been a long time resident of Gig Harbor and have shopped at the Beach Basket for years. My mom and I have frequented the beach basket, especially the Christmas Shop, as we both enjoy the wide variety they carry in the Dept 56 collection, etc... One lady who works in the Christmas Shop, recognizes us from coming in and is always so friendly and goes out of her way to help us when we have needed it. So my experience here has always been a good one and I'm sorry if one customer didn't have that experience, but also know there are two sides to every story and would hope if it was true they would have apologized to her and tried to make the situation better.

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This is one of my favorite shops. They have a myriad of Christmas selections to chose from all year long. I love to just spend hours in the store browsing and shopping. The prices are reasonable and I would highly recommend this shop if you are a Christmas decoration shopping nut like me.

4
★★★★☆

This is one of my favorite shops. They have a myriad of Christmas selections to chose from all year long. I love to just spend hours in the store browsing and shopping. The prices are reasonable and I would highly recommend this shop if you are a Christmas decoration shopping nut like me.

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.

My vehicle lost it's brakes and I parked in city parking along the road in front of The Beach Basket. My cell phone was stolen a week ago and it's replacement had not yet arrived. I asked to use this establishment's phone to call a tow truck, but first purchased an overpriced coffee mug for $16.00 out of a sense of good will. The phone call was to one town over; a 50 cent call at most, which I offered to pay for. The clerk was happy to dial it for me, but another lady ( I assume manager or owner) went berzerk and frantically told me to hang up the phone, screaming at me in front of three people. I was humiliated. I left a $5. bill on the counter for the call, and left, not getting through to the tow truck. (They returned the money to my daughter when we left.) I also left the coffee mug I purchased on her front steps rather than ask for my money back. I want nothing to remind me of this place. Their manners are deplorable and I am very angry and hurt with this business. I will never recommend them; on the contrary, I am an active member of my community and I will dissuade others from shopping at this location if within my power to do so. They should be ashamed of themselves.

PROS:
CONS: The WORST customer service and humiliating experience I have ever had.

1
★☆☆☆☆

My vehicle lost it's brakes and I parked in city parking along the road in front of The Beach Basket. My cell phone was stolen a week ago and it's replacement had not yet arrived. I asked to use this establishment's phone to call a tow truck, but first purchased an overpriced coffee mug for $16.00 out of a sense of good will. The phone call was to one town over; a 50 cent call at most, which I offered to pay for. The clerk was happy to dial it for me, but another lady ( I assume manager or owner) went berzerk and frantically told me to hang up the phone, screaming at me in front of three people. I was humiliated. I left a $5. bill on the counter for the call, and left, not getting through to the tow truck. (They returned the money to my daughter when we left.) I also left the coffee mug I purchased on her front steps rather than ask for my money back. I want nothing to remind me of this place. Their manners are deplorable and I am very angry and hurt with this business. I will never recommend them; on the contrary, I am an active member of my community and I will dissuade others from shopping at this location if within my power to do so. They should be ashamed of themselves.

PROS:
CONS: The WORST customer service and humiliating experience I have ever had.

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1 out of 1 people found this review helpful.

Business Response:

We are a unique shop and do give great customer service. I am responding to this posting because a longtime, frequent customer viewed this and was upset by it. She wanted to make sure that the public knew that in her opinion she has always been treated with the utmost kindness and respect . She wants the public to know that she enjoys shopping our Gift and Clothing Store and feels that the employees there go above and beyond to give great customer service. I believe that this lady had a very bad day. First her brakes went out in her car which would cause great fear. She also had her teenage daughter with her when this happened and must have been quite upset that the car had broken down. I do believe that there was a miscommunication re: the phone and that by the time the situation was understood this lady was beyond appeasing.Our store is located directly across the street from Gig Harbor Auto Repair and I am sure that they would have been very happy to help make arrangements for towing. We hope that you will give us a chance to show our great customer service.
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The Beach Basket is a gift store with a selection of womens clothing to one side. While many of the items are nautically-themed, it carries such novelties as ceramic salt-and-pepper shakers with matching potholders and aprons, scented candles, greeting cards, and an entire aisle devoted to the baskets themselves. However, one thing the Beach Basket doesn't carry is seasonal merchandise- that would be next door, at the Beach Basket Christmas shop, which is open year round. The Beach Basket is a nice place to find a gift for a woman, or for women to shop. My grandma frequents it.

4
★★★★☆

The Beach Basket is a gift store with a selection of womens clothing to one side. While many of the items are nautically-themed, it carries such novelties as ceramic salt-and-pepper shakers with matching potholders and aprons, scented candles, greeting cards, and an entire aisle devoted to the baskets themselves. However, one thing the Beach Basket doesn't carry is seasonal merchandise- that would be next door, at the Beach Basket Christmas shop, which is open year round. The Beach Basket is a nice place to find a gift for a woman, or for women to shop. My grandma frequents it.

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.

This is a store that features a combination of items. Next door to the main building is the Christmas Shop, open year-round and featuring, literally, hundreds of unique ornaments and other decorations. If you're looking for something that's truly different to decorate your home or tree, be sure to visit the Beach Basket Christmmas Shop!

PROS: Hundreds of Unique Ornaments and Decorations
CONS:

4
★★★★☆

This is a store that features a combination of items. Next door to the main building is the Christmas Shop, open year-round and featuring, literally, hundreds of unique ornaments and other decorations. If you're looking for something that's truly different to decorate your home or tree, be sure to visit the Beach Basket Christmmas Shop!

PROS: Hundreds of Unique Ornaments and Decorations
CONS:

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