Acces Animal Emergency Ctr

★★★★☆
  • 11536 Lake City Way NE

    Seattle, WA 98125

    Map & Directions
  • 206-364-1660

About Acces Animal Emergency Ctr

Hours
Wed-Sat 8am-6pm

Pets & Animals

Pets & Animals
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Our 14 year old Australian Shepherd who was having severe breathing problems after months of air exchange issues (we were told by our regular vet that it was most likely an obstruction in is throat and he would probably not survive surgery), stopped breathing periodically and started gasping for air. His complicated medical history began when he was 10 when he was thought by another general vet clinic to have Cushing's and was treated which was supposed to result in giving him Addison's with Lysodryn. He then had facial paralysis, which resolved. Then he went blind shortly after the Lysodryn treatment. What made his predicament so sad was that he was the most loving dog of people, kids, and other dogs. He was smart, obedient, loyal and my best friend. So for years my wife and I slowly accepted that the dog we raised and loved was going slowly down hill and no specialist or vet could help or explain what was happening to him. Then our regular vet suggested he may have a brain tumor and suggested we go to WSU, the Mecca of veterinarians. They too ended up shrugging their shoulders. After a few more years, Kawliga, developed hip dysplasia and became deaf as well, but still acted generally happy and wagged his nubbin' (docked tail) when we came home or petted and played. When we took him into ACCES for apnea we were rushed in and Kawliga was given oxygen, IVs started, just like an episode of ER. After a x-ray, sedation and some morphine he was stable with labored breathing. The doctor was super with the best bed-side manner, intelligent and patient. She showed us the x-ray which showed a field of white where the lungs were and it was obvious Kawliga was ate up with lung cancer. Just 3 months earlier we saw the medical director at our regular vet and he took a x-ray and said it was "mineralization" and was due to "old age". Cancer as even a possibility was never brought up. Kawliga was at his life's end and would not have made it through the night, so we said our good-byes to our best friend that night. ACCES was very sympathetic, caring, professional, and very affordable. All tests, procedures, meds, euthanasia including cremation services were less than $300. So those negative reviews are either expecting too much, just wrong, or went somewhere else than we did that sad, sad evening. Maybe the staff they dealt with were all having a real bad day? As for a bait and switch on costs, our experience along with countless others we know who have used ACCES, all have said the service and costs were much, much better and cheaper than Emerald City.

5
★★★★★

Our 14 year old Australian Shepherd who was having severe breathing problems after months of air exchange issues (we were told by our regular vet that it was most likely an obstruction in is throat and he would probably not survive surgery), stopped breathing periodically and started gasping for air. His complicated medical history began when he was 10 when he was thought by another general vet clinic to have Cushing's and was treated which was supposed to result in giving him Addison's with Lysodryn. He then had facial paralysis, which resolved. Then he went blind shortly after the Lysodryn treatment. What made his predicament so sad was that he was the most loving dog of people, kids, and other dogs. He was smart, obedient, loyal and my best friend. So for years my wife and I slowly accepted that the dog we raised and loved was going slowly down hill and no specialist or vet could help or explain what was happening to him. Then our regular vet suggested he may have a brain tumor and suggested we go to WSU, the Mecca of veterinarians. They too ended up shrugging their shoulders. After a few more years, Kawliga, developed hip dysplasia and became deaf as well, but still acted generally happy and wagged his nubbin' (docked tail) when we came home or petted and played. When we took him into ACCES for apnea we were rushed in and Kawliga was given oxygen, IVs started, just like an episode of ER. After a x-ray, sedation and some morphine he was stable with labored breathing. The doctor was super with the best bed-side manner, intelligent and patient. She showed us the x-ray which showed a field of white where the lungs were and it was obvious Kawliga was ate up with lung cancer. Just 3 months earlier we saw the medical director at our regular vet and he took a x-ray and said it was "mineralization" and was due to "old age". Cancer as even a possibility was never brought up. Kawliga was at his life's end and would not have made it through the night, so we said our good-byes to our best friend that night. ACCES was very sympathetic, caring, professional, and very affordable. All tests, procedures, meds, euthanasia including cremation services were less than $300. So those negative reviews are either expecting too much, just wrong, or went somewhere else than we did that sad, sad evening. Maybe the staff they dealt with were all having a real bad day? As for a bait and switch on costs, our experience along with countless others we know who have used ACCES, all have said the service and costs were much, much better and cheaper than Emerald City.

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This facility is great. We took our puppy in for a urinary tract infection, and every staff member was very kind and caring toward Daisy and toward us. Of course, it took a while, but we expected that on a Friday night. The place is immaculate, and the vet was knowledgable. I expected it to be pricey, and it the charges were within reason. Highly recommended.

2
★★★★★

This facility is great. We took our puppy in for a urinary tract infection, and every staff member was very kind and caring toward Daisy and toward us. Of course, it took a while, but we expected that on a Friday night. The place is immaculate, and the vet was knowledgable. I expected it to be pricey, and it the charges were within reason. Highly recommended.

Pros: Open all night, lots of parking, clean, caring.

Cons: Slow (but that's expected)

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I would have to say that no one ever wants to use an emergency vet, but if you have to, this is the place to go. They have a lot of great ideas and are really concerned and work well with you as an owner. They called back with updates when they said they would. They let me visit when it was convenient for both of us. They had specialists in house that they referred me to directly to that were able to help with my dog and what was going on at the time...having all of this in one place just makes sense and they did a great job and getting me and my dog through times of sickness, more than once, and it has been great each time. He doesn't even mind going there like he does his regular vet sometimes. I would recommend them to anyone that needs to use their many services and can't say enough about everything they offer and how well they treat you as an owner.

2
★★★★★

I would have to say that no one ever wants to use an emergency vet, but if you have to, this is the place to go. They have a lot of great ideas and are really concerned and work well with you as an owner. They called back with updates when they said they would. They let me visit when it was convenient for both of us. They had specialists in house that they referred me to directly to that were able to help with my dog and what was going on at the time...having all of this in one place just makes sense and they did a great job and getting me and my dog through times of sickness, more than once, and it has been great each time. He doesn't even mind going there like he does his regular vet sometimes. I would recommend them to anyone that needs to use their many services and can't say enough about everything they offer and how well they treat you as an owner.

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Dear ACCES customer,

The relationship with our clients is very important to Animal Critical Care and Emergency Services. I sincerely believe that respectful and clear communication with our clients is critical to providing quality medicine that is right for both the client and the pet. I understand your frustration in the breakdown in communication and I??d like to address it directly with my staff. I??d encourage you to call me and discuss the service so I can have a complete picture of the situation and address it appropriately.

Sincerely,

Jean M Maixner, Hospital Administrator

Animal Critical Care and Emergency Services

206 -344-1660

4
★★★★☆

Dear ACCES customer,

The relationship with our clients is very important to Animal Critical Care and Emergency Services. I sincerely believe that respectful and clear communication with our clients is critical to providing quality medicine that is right for both the client and the pet. I understand your frustration in the breakdown in communication and I??d like to address it directly with my staff. I??d encourage you to call me and discuss the service so I can have a complete picture of the situation and address it appropriately.

Sincerely,

Jean M Maixner, Hospital Administrator

Animal Critical Care and Emergency Services

206 -344-1660

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1 out of 1 people found this review helpful.

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Reading negative reviews always makes me skeptical because there are so many variables a reader does not have access to and even though I saw the previous review I did not take heed. So here's my story and you can make up your own mind.

I brought my critical ill dog into this clinic and received horrible, horrible service. Incoming Vet ordered expensive xrays my dog did not need, insisting that his belly looked abnormal even though the disease he has creates the appearance of a bloated belly. We told him this and he still insisted. Of course once those xrays were taken they told me everything looked normal. I signed an estimate to keep my dog overnight for between $710 and $1030.

Next day I called and a different Vet reccomended a blood test that I am very familiar with as my dog gets this test with his regular Vet for about $115. After telling me it would be $150. (which I agreed to because she said my bill was at $610 - under the estimate - and I felt it would be less stressful on my dog than another trip to the doctor), I showed up to pick up my dog and the price was roughly doubled ($903). That's an incredible amount of money to me and your average person. When I asked why the price was doubled I was treated rudely by the woman who handles invoicing. I had waited over an hour (this after I called to ask when I could pick up my dog and they said he would be ready at a certain time). The only thing this office person said to me is "I'm working on it", No apology for my time waiting, nothing. Her attitude was we have more important things to do that to deal with you, your dog and your bill.

If I had known this test was going to cost $300 there is no way I would have ordered it. I would have waited until Monday morning and taken my dog into his regular Vet for $115. as this was not a pressing matter.

I was told adjustments would be made and I would leave happy. I assumed that meant that the bill would be $760 (the amount I had agreed to that morning) Even though the Vet admitted she made a mistake on the phone with me earlier, their final adjustment was still $65 more than what I had agreed to.

I had waited nearly 2 hours to pick up my dog after calling and asking if he would be ready at requested time. I called 20 minutes before I got there. As it's possible they had an emergency I was not aware of, I try to be understanding. But I saw office people talking about lunch orders and Vets coming and going I did not get a sense that they were incredibly busy. It just felt like business as usual. If they did have an emergency they certainly did not inform me. I have no idea why I had to wait two hours. To make matters worse, no one bothered to go over anything when I finally got my dog.

The medical industry is the only profession where they treat customers as if there lives are more important than yours and you'll just need to take a number. We are still customers and deserve to be treated respectively. I'm the owner of a small business and if I ever had an employee treat one of my customers the way I was treated they would be fired. Furthermore, if I conducted business this way (giving estimates and then doubling the charge) I would quickly go out of business.

I have a lot of friends who own pets and I will be spreading the word. They know me as a fair, rational person not given to emotional outbursts so my experience will be heard. In the future I would only consider this Animal Critical Care if it's a last resort.

1
★☆☆☆☆

Reading negative reviews always makes me skeptical because there are so many variables a reader does not have access to and even though I saw the previous review I did not take heed. So here's my story and you can make up your own mind.

I brought my critical ill dog into this clinic and received horrible, horrible service. Incoming Vet ordered expensive xrays my dog did not need, insisting that his belly looked abnormal even though the disease he has creates the appearance of a bloated belly. We told him this and he still insisted. Of course once those xrays were taken they told me everything looked normal. I signed an estimate to keep my dog overnight for between $710 and $1030.

Next day I called and a different Vet reccomended a blood test that I am very familiar with as my dog gets this test with his regular Vet for about $115. After telling me it would be $150. (which I agreed to because she said my bill was at $610 - under the estimate - and I felt it would be less stressful on my dog than another trip to the doctor), I showed up to pick up my dog and the price was roughly doubled ($903). That's an incredible amount of money to me and your average person. When I asked why the price was doubled I was treated rudely by the woman who handles invoicing. I had waited over an hour (this after I called to ask when I could pick up my dog and they said he would be ready at a certain time). The only thing this office person said to me is "I'm working on it", No apology for my time waiting, nothing. Her attitude was we have more important things to do that to deal with you, your dog and your bill.

If I had known this test was going to cost $300 there is no way I would have ordered it. I would have waited until Monday morning and taken my dog into his regular Vet for $115. as this was not a pressing matter.

I was told adjustments would be made and I would leave happy. I assumed that meant that the bill would be $760 (the amount I had agreed to that morning) Even though the Vet admitted she made a mistake on the phone with me earlier, their final adjustment was still $65 more than what I had agreed to.

I had waited nearly 2 hours to pick up my dog after calling and asking if he would be ready at requested time. I called 20 minutes before I got there. As it's possible they had an emergency I was not aware of, I try to be understanding. But I saw office people talking about lunch orders and Vets coming and going I did not get a sense that they were incredibly busy. It just felt like business as usual. If they did have an emergency they certainly did not inform me. I have no idea why I had to wait two hours. To make matters worse, no one bothered to go over anything when I finally got my dog.

The medical industry is the only profession where they treat customers as if there lives are more important than yours and you'll just need to take a number. We are still customers and deserve to be treated respectively. I'm the owner of a small business and if I ever had an employee treat one of my customers the way I was treated they would be fired. Furthermore, if I conducted business this way (giving estimates and then doubling the charge) I would quickly go out of business.

I have a lot of friends who own pets and I will be spreading the word. They know me as a fair, rational person not given to emotional outbursts so my experience will be heard. In the future I would only consider this Animal Critical Care if it's a last resort.

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1 out of 3 people found this review helpful.

.

Cons -I had to take my cat in to the nearest 24 hour vet for emergency services. Upon arrival, I signed a general consent for treatment then he was rushed into the back. I sat alone crying in the lobby for over an hour before the receptionist acknowledged me by saying coldly "You can go home now. You don't have to stay here." No one had even explained to me what was going on, specifically what treatment was being provided, or response to treatment. He spent 3 days in ICU before he was stabilized enough to be transferred to his regular vet. Only one vet out of 3 that treated him during his stay regarded me warmly. The remainder treated me as if I had done something to cause his sudden, severe illness. Pros - Despite advertising payment due prior to services rendered, I was able to work out a reasonable payment plan. A copy of his chart was included upon discharge that detailed all events that occurred during stay along with a detailed breakdown of billing. The one vet who treated me with respect went out of her way to communicate all aspects of his treatment with me.

2
★★☆☆☆

Cons -I had to take my cat in to the nearest 24 hour vet for emergency services. Upon arrival, I signed a general consent for treatment then he was rushed into the back. I sat alone crying in the lobby for over an hour before the receptionist acknowledged me by saying coldly "You can go home now. You don't have to stay here." No one had even explained to me what was going on, specifically what treatment was being provided, or response to treatment. He spent 3 days in ICU before he was stabilized enough to be transferred to his regular vet. Only one vet out of 3 that treated him during his stay regarded me warmly. The remainder treated me as if I had done something to cause his sudden, severe illness. Pros - Despite advertising payment due prior to services rendered, I was able to work out a reasonable payment plan. A copy of his chart was included upon discharge that detailed all events that occurred during stay along with a detailed breakdown of billing. The one vet who treated me with respect went out of her way to communicate all aspects of his treatment with me.

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1 out of 2 people found this review helpful.

 

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