Northwest Plus Credit Union

★★★☆☆

About Northwest Plus Credit Union

Categories
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Finance

Finance
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Unfortunately there have been several instances since the merge with All City Credit Union, this covers the last one.

I was setting up a web page for a business and went to pay for it with my debit card. It was declined even though I had plenty of money in the account. Since I had PayPal set up I paid that way. Then I got a call saying the payment was blocked and to press a number to release the payment. It took several tries but I finally got a person on the line who verified everything and stated that I would only be charged once. If only that were true. I was charged on the 28th via PayPal and again via my debit on the 11th. When I called I was told that I would have to call the company to get a refund. Not once have they ever taken responsibility for their actions and if I didn't have a credit card attached I would happily close the account.

1
★☆☆☆☆

Unfortunately there have been several instances since the merge with All City Credit Union, this covers the last one.

I was setting up a web page for a business and went to pay for it with my debit card. It was declined even though I had plenty of money in the account. Since I had PayPal set up I paid that way. Then I got a call saying the payment was blocked and to press a number to release the payment. It took several tries but I finally got a person on the line who verified everything and stated that I would only be charged once. If only that were true. I was charged on the 28th via PayPal and again via my debit on the 11th. When I called I was told that I would have to call the company to get a refund. Not once have they ever taken responsibility for their actions and if I didn't have a credit card attached I would happily close the account.

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Why would anyone use this credit union. Their ethics are terribly. Someone tried to kill a woman in their parking lot and they refused to call the police. They saw the lady was panhandling and they refused to help. So many people complain

3
★★★★★

Why would anyone use this credit union. Their ethics are terribly. Someone tried to kill a woman in their parking lot and they refused to call the police. They saw the lady was panhandling and they refused to help. So many people complain

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The worst Buisiness Ethics I have ever experienced.

1
★☆☆☆☆

The worst Buisiness Ethics I have ever experienced.

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The most unethical business I have ever dealt with

3
★★★★★

The most unethical business I have ever dealt with

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It is always a delight to visit NorthWest Plus Credit Union. The staff are always friendly and helpful. Opening an account was practically effortless in spite of all the extra regulations of the banking industry. The home refinance process was streamlined and efficient. Their on-line account access is clear and easy to understand. I recommend NorthWest Plus Credit to all my family and friends.

5
★★★★★

It is always a delight to visit NorthWest Plus Credit Union. The staff are always friendly and helpful. Opening an account was practically effortless in spite of all the extra regulations of the banking industry. The home refinance process was streamlined and efficient. Their on-line account access is clear and easy to understand. I recommend NorthWest Plus Credit to all my family and friends.

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0 out of 1 people found this review helpful.

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I have been with this credit union for many years. Although I am an educated, professional female, whose name is on the account as well as on a loan, the bank will only speak with the male listed on the loan. All e-mails are sent addressed only to the male on the account. When the loan officer calls, they ask to speak only with the male on the loan papers, they all but hang up on me and call the male listed on the papers. This is likened to an episode of Mad Men. Looking forward to finding a new bank.

1
★☆☆☆☆

I have been with this credit union for many years. Although I am an educated, professional female, whose name is on the account as well as on a loan, the bank will only speak with the male listed on the loan. All e-mails are sent addressed only to the male on the account. When the loan officer calls, they ask to speak only with the male on the loan papers, they all but hang up on me and call the male listed on the papers. This is likened to an episode of Mad Men. Looking forward to finding a new bank.

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0 out of 1 people found this review helpful.

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Northwest Credit Union is terrible. Customer Service is unprofessional and un-courteous. Clearly they are not interested in the image their representative portray to the public.

1
★☆☆☆☆

Northwest Credit Union is terrible. Customer Service is unprofessional and un-courteous. Clearly they are not interested in the image their representative portray to the public.

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I was forced into bankrupcty due to health problems that has left on disability. I had a truck loan thru NW Plus Credit Union. I contacted them and told them I could no longer afford this truck, in which I'd already paid $10,000.00 on. I made arrangements for them to pick it up. They took almost three weeks to come get it. I had given them my attorney's name and phone number on my first call to them.
Today, 8/7/2010, I recieved a letter from them informing me I owed them $11,800.23 and if I didn't contact them by 8/16/2010, it would be turned over to a collection company. On the outside was a large sticker telling the world that I was a deadbeat and was about to be turned over to a collection company.

All I saw was an UNPROFESSIONAL company telling me they never want to do business with me again and others that saw the sticker how UNPROFESSIONAL they are.
Saddly I can't give them only a quarter star.

1
★☆☆☆☆

I was forced into bankrupcty due to health problems that has left on disability. I had a truck loan thru NW Plus Credit Union. I contacted them and told them I could no longer afford this truck, in which I'd already paid $10,000.00 on. I made arrangements for them to pick it up. They took almost three weeks to come get it. I had given them my attorney's name and phone number on my first call to them.
Today, 8/7/2010, I recieved a letter from them informing me I owed them $11,800.23 and if I didn't contact them by 8/16/2010, it would be turned over to a collection company. On the outside was a large sticker telling the world that I was a deadbeat and was about to be turned over to a collection company.

All I saw was an UNPROFESSIONAL company telling me they never want to do business with me again and others that saw the sticker how UNPROFESSIONAL they are.
Saddly I can't give them only a quarter star.

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0 out of 1 people found this review helpful.

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NorthWest Credit Union advertises customer service that you would expect from a selective banking institution but did not meet my expectations. In truth, this credit union is available to any resident of Snohomish County and it seems they never have enough staff on hand to manage their customers. I opened an account here so that I could apply for a car loan and after waiting twenty minutes to open an account, I was asked to wait another 15-20 minutes until a loan specialist could get back from lunch. After a couple weeks, I finally received final approval for the loan but after reaching an agreement on a car, this bank decided that it did not approve of the car and refused to release the funds to me, leaving me with no way to pay for a car I had already agree to buy. I immediately closed my account and I would not recommend going back.

2
★★☆☆☆

NorthWest Credit Union advertises customer service that you would expect from a selective banking institution but did not meet my expectations. In truth, this credit union is available to any resident of Snohomish County and it seems they never have enough staff on hand to manage their customers. I opened an account here so that I could apply for a car loan and after waiting twenty minutes to open an account, I was asked to wait another 15-20 minutes until a loan specialist could get back from lunch. After a couple weeks, I finally received final approval for the loan but after reaching an agreement on a car, this bank decided that it did not approve of the car and refused to release the funds to me, leaving me with no way to pay for a car I had already agree to buy. I immediately closed my account and I would not recommend going back.

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0 out of 1 people found this review helpful.

 

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