I have read the positive reviews for AC Automotive, and I have noticed that many of them are from shop employees trying to protect their job. They praise each other, but ignore reality. The reality is that customers expect to be treated fairly, including a fair price on parts, and to not be billed for imaginary work done. John is the owner of this repair shop, and he has honed his skills at fleecing his customers. He will purchase parts from "his guys," rather from the least expensive source, and that means you can expect to pay 5 to 8 times more for parts than you should be paying. His excuse: "I have to earn a living!" Well, sure, John, but do you have to earn your living at the expense of those that have entrusted you with their vehicle, expecting you to treat them fairly? I left my car at his shop for an estimate. A friend had brought the car in to John's shop to have a pump replaced, and we knew that this could not be the source of the noise. John concurred with me that the problem lay in one definite area. Then, he went off to find a part to replace the worn out piece. His price was $650. I became suspicious and quickly discovered that I could purchase the same part online for $225. John said that anything purchased online is "junk." However, John was looking for my parts in a junkyard because he refused to look online for a deal on my behalf! He never mentioned the fact that I could get reimbursed for a core deposit on the equipment purchased, nor did he offer a fair price on labor. His labor estimate is more than three times what I knew that I should expect to pay. Dear reader, if you know what is good for you, then avoid this rip-off artist. His employees are fully aware of what John's agenda is all about, and they are complicit with it. Honest mechanics are hard to find, but dishonest ones are easy to avoid, once you know where they reside. John's AC Automotive is a den of thieves, and you should not let them steal your hard-earned money. John will string you along with stories about how difficult parts are to find. He will also deride your efforts to find less expensive parts by calling your parts "junk." He will have his receptionist give you coffee and a ride home, but that is not worth the robbery that he will perpetrate upon you with his dishonest behavior in the shop. AVOID THIS SHOP!! I am required to provide a rating, and would like to give it NO STARS. Unfortunately, I must give it at least one star to publish my story on your behalf. Just think of it as a NO STAR REPAIR SHOP.
Pros: none
Cons: Blatant rip-off repair shop
Posted 11/23/09
