Ultra Custom Cleaners

★★★☆☆

About Ultra Custom Cleaners

Hours
Sun 11am-3pm, Mon-Fri 7am-7pm, Sat 9am-5pm

Personal Services

Personal Services
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Worst experience ever. Took a brand new gorgeous ball gown to be altered and cleaned. Alterations were way over priced and were shabby at best. Seams showing and not put back correctly. Puckering where should be smooth. The cleaning ruined the dress to the point I could not wear it. Lifted the lace and fuzzed anywhere there was lace. They further pressed a poly/satin gown causing the material to scorch and melt. Anyone who deals with formal gowns should know that you should steam them do to the types of material they are made of. Owner not willing to fix or could not fix it but would not do anything to correct the situation. So a new dress ruined to the point that I will miss my event because this all happened 2 days before the event. The owner was very good at insults ...told me basically my standards were to high. So if you want your garments cleaned and returned back to you in the manner at which you left them don't take them here.

1
★☆☆☆☆

Worst experience ever. Took a brand new gorgeous ball gown to be altered and cleaned. Alterations were way over priced and were shabby at best. Seams showing and not put back correctly. Puckering where should be smooth. The cleaning ruined the dress to the point I could not wear it. Lifted the lace and fuzzed anywhere there was lace. They further pressed a poly/satin gown causing the material to scorch and melt. Anyone who deals with formal gowns should know that you should steam them do to the types of material they are made of. Owner not willing to fix or could not fix it but would not do anything to correct the situation. So a new dress ruined to the point that I will miss my event because this all happened 2 days before the event. The owner was very good at insults ...told me basically my standards were to high. So if you want your garments cleaned and returned back to you in the manner at which you left them don't take them here.

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I appreciate excellent customer service and I get that here. You went out of your way to assist me with packing my son's Tux, for mailing. You are great!

5
★★★★★

I appreciate excellent customer service and I get that here. You went out of your way to assist me with packing my son's Tux, for mailing. You are great!

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Zahra and her sister were excellent! They spent a lot of time helping me get a mother of the bride's dress ready for my daughter's wedding. They went above and beyond any service I expected. Always friendly, fair, and willing to walk your dry cleaning to the car for you. I'd recommend them to everyone!

5
★★★★★

Zahra and her sister were excellent! They spent a lot of time helping me get a mother of the bride's dress ready for my daughter's wedding. They went above and beyond any service I expected. Always friendly, fair, and willing to walk your dry cleaning to the car for you. I'd recommend them to everyone!

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Was a fan of this cleaners the first few times we used them....after a while, they stopped honoring the military discount because they said "I didn't inform them when I dropped off my clothes." They use a good computer system yet they "have no record" that I have ever received a military discount....funny thing is the last three times have been uniforms. I will defiantly be trying somewhere else just on the principle of not receiving a discount when they market one.

1
★☆☆☆☆

Was a fan of this cleaners the first few times we used them....after a while, they stopped honoring the military discount because they said "I didn't inform them when I dropped off my clothes." They use a good computer system yet they "have no record" that I have ever received a military discount....funny thing is the last three times have been uniforms. I will defiantly be trying somewhere else just on the principle of not receiving a discount when they market one.

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love this cleaners. My regular dry cleaning has always been good. But my glowing review is for Ultra's purse cleaning. My pen leaked in my new coach bag. No worries says the owner. It came out like new. I love this dry cleaner! They even called me because my bag was done early

5
★★★★★

love this cleaners. My regular dry cleaning has always been good. But my glowing review is for Ultra's purse cleaning. My pen leaked in my new coach bag. No worries says the owner. It came out like new. I love this dry cleaner! They even called me because my bag was done early

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Even though I no longer live in the immediate neighborhood, I make a pilgrimmage there as I have trusted them with my dry cleaning needs for five years. They are reasonably priced, in a great location (with parking and two entrances), and very fast & friendly. I had left Silverdale for a few years & upon my return, they even remembered me! They are always very friendly & I couldn't recommend a better dry cleaner.

5
★★★★★

Even though I no longer live in the immediate neighborhood, I make a pilgrimmage there as I have trusted them with my dry cleaning needs for five years. They are reasonably priced, in a great location (with parking and two entrances), and very fast & friendly. I had left Silverdale for a few years & upon my return, they even remembered me! They are always very friendly & I couldn't recommend a better dry cleaner.

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I have always had sweat stain issues. This is the only cleaner that could remove the yellow ring around my collar. It was nice that the counter girl was able to explain how they made my shirts look brand new agian. I feel like if I am going to pay for drycleaning I want my clothes to look new when I get them back. This place is great they even return cash I left in my pocket!

5
★★★★★

I have always had sweat stain issues. This is the only cleaner that could remove the yellow ring around my collar. It was nice that the counter girl was able to explain how they made my shirts look brand new agian. I feel like if I am going to pay for drycleaning I want my clothes to look new when I get them back. This place is great they even return cash I left in my pocket!

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friendly service and cheep laundry shirt prices. The staff always go above and beyond. I work in seattle and there are staff in the store to help me at 6am even though they are not open. Great people.

5
★★★★★

friendly service and cheep laundry shirt prices. The staff always go above and beyond. I work in seattle and there are staff in the store to help me at 6am even though they are not open. Great people.

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1 out of 1 people found this review helpful.

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This is the best cleaners I have ever been to. The owner Zara was able to remove the nail polish my daughter has spilt on my suit. My previous cleaners fabricare charged me $25 and put a sorry stain can't be removed ticket. Ultra cleaners is great and super friendly!

5
★★★★★

This is the best cleaners I have ever been to. The owner Zara was able to remove the nail polish my daughter has spilt on my suit. My previous cleaners fabricare charged me $25 and put a sorry stain can't be removed ticket. Ultra cleaners is great and super friendly!

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1 out of 1 people found this review helpful.

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I am absolutely disgusted by Ultra Custom Cleaners!!! Don't even know where to begin. They are the worst I have ever dealt with, and they have no business working with the public. They have no concept of the "Customer is always right" policy. How would they know if you were right about anything? They don't let you finish a sentence or a question without talking over you.That woman is the most arrogant businesswoman in Silverdale, Possibly Washington. Don't question their prices. Don't try to point out anything on your clothing that might have been accidentally overlooked. Don't believe the price they quote you, it most likely will not be the same when you pick it up. By the way there are no prices posted anywhere and that seems to be what sets them off...if you question the price. BEWARE!!! I'm very suspicious of any good review that is written. It may be the owner submitting it under a different name. Not sure how anyone could have anything good to say about them.

1
★☆☆☆☆

I am absolutely disgusted by Ultra Custom Cleaners!!! Don't even know where to begin. They are the worst I have ever dealt with, and they have no business working with the public. They have no concept of the "Customer is always right" policy. How would they know if you were right about anything? They don't let you finish a sentence or a question without talking over you.That woman is the most arrogant businesswoman in Silverdale, Possibly Washington. Don't question their prices. Don't try to point out anything on your clothing that might have been accidentally overlooked. Don't believe the price they quote you, it most likely will not be the same when you pick it up. By the way there are no prices posted anywhere and that seems to be what sets them off...if you question the price. BEWARE!!! I'm very suspicious of any good review that is written. It may be the owner submitting it under a different name. Not sure how anyone could have anything good to say about them.

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1 out of 3 people found this review helpful.

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30 dollars for patch and dry cleaned... patch never got sewed on and I didn't catch it til it was too late. Thanks Ultra Custom Cleaners for ruining my day/week. It's not like they are the only dry cleaners in town. I recommend you take your business else where. So I paid 15 dollars for a patch to get sewed on that never got sewed on... when I asked for a refund for a service that wasn't complete they said "We don't do refunds". Okay so take my 15 dollars and I never got the damn thing sewed on! Don't use this place please. There are too many Dry Cleaners around to be abused by this one. I will be taking this to the better business bureau.

1
★☆☆☆☆

30 dollars for patch and dry cleaned... patch never got sewed on and I didn't catch it til it was too late. Thanks Ultra Custom Cleaners for ruining my day/week. It's not like they are the only dry cleaners in town. I recommend you take your business else where. So I paid 15 dollars for a patch to get sewed on that never got sewed on... when I asked for a refund for a service that wasn't complete they said "We don't do refunds". Okay so take my 15 dollars and I never got the damn thing sewed on! Don't use this place please. There are too many Dry Cleaners around to be abused by this one. I will be taking this to the better business bureau.

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2 out of 4 people found this review helpful.

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I just love this place. They all know my name and greet me as soon as I walk into the store. The girls can see me coming and have my clothes ready as I walk through the door. Best of all they speak English, as a first language! They do such a wonderful job on all of the clothes I bring to them, weather it be a simple sun dress, a cotton blouse, denim jeans, or a wedding gown. It always turns out so wonderful! I love that I can bring in a comforter, have a Coach purse cleaned, and have my clothing altered in the same place, all with the same great result. Plus they are open on Sundays, what other dry cleaners can say that?

5
★★★★★

I just love this place. They all know my name and greet me as soon as I walk into the store. The girls can see me coming and have my clothes ready as I walk through the door. Best of all they speak English, as a first language! They do such a wonderful job on all of the clothes I bring to them, weather it be a simple sun dress, a cotton blouse, denim jeans, or a wedding gown. It always turns out so wonderful! I love that I can bring in a comforter, have a Coach purse cleaned, and have my clothing altered in the same place, all with the same great result. Plus they are open on Sundays, what other dry cleaners can say that?

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2 out of 3 people found this review helpful.

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Great location. Cheerful staff. I was very happy with the job they did on my grandmothers christening gown. They worked with old town framing on the preservation. It is an important heirloom and it meant allot that they could explain how they cleaned it.

4
★★★★☆

Great location. Cheerful staff. I was very happy with the job they did on my grandmothers christening gown. They worked with old town framing on the preservation. It is an important heirloom and it meant allot that they could explain how they cleaned it.

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4 out of 5 people found this review helpful.

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I've been using Ultra Custom Cleaners for several years. The new owner does an exceptional job and really cares about her customers. I am appalled by the poor reviews. These people obviously aren't regular dry cleaning customers and don't know any better than to ask simple questions when they come in.
I feel extremely comfortable bringing my couture clothing in for Zara to clean. They were even able to send out my Louis Vuitton bag to be cleaned and it turned out BEAUTIFULLY! They're fast, friendly, and have awesome customer service. There's no place else I'd recommend.

5
★★★★★

I've been using Ultra Custom Cleaners for several years. The new owner does an exceptional job and really cares about her customers. I am appalled by the poor reviews. These people obviously aren't regular dry cleaning customers and don't know any better than to ask simple questions when they come in.
I feel extremely comfortable bringing my couture clothing in for Zara to clean. They were even able to send out my Louis Vuitton bag to be cleaned and it turned out BEAUTIFULLY! They're fast, friendly, and have awesome customer service. There's no place else I'd recommend.

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3 out of 5 people found this review helpful.

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I was really disappointed when I took some items in to be cleaned. They told me one price when I left my items there and another higher price when I went to pick them up. There are no prices or policies posted anywhere in the cleaners, and cleaning charges are missing on your initial drop off receipt; so buyer beware. It seems they feel they are above reproach, integrity, and common decency, and that some people who think have the right to know what they are being charged before they buy the service, are beneath them.

1
★☆☆☆☆

I was really disappointed when I took some items in to be cleaned. They told me one price when I left my items there and another higher price when I went to pick them up. There are no prices or policies posted anywhere in the cleaners, and cleaning charges are missing on your initial drop off receipt; so buyer beware. It seems they feel they are above reproach, integrity, and common decency, and that some people who think have the right to know what they are being charged before they buy the service, are beneath them.

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3 out of 7 people found this review helpful.

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I took in a sundress that only cost me $20 needing my zipper fixed. I was assured when I dropped it off it would not be more than $20 and more around $10. So I left the dress their I came back to pick it up and they were charging me $35. The owner and her sister basically called my a liar and no employee of theirs would ever say that. They told me I had to pay the price to get my dress back and they would not eat the cost. They are over priced and do not abide by their own costs.

1
★☆☆☆☆

I took in a sundress that only cost me $20 needing my zipper fixed. I was assured when I dropped it off it would not be more than $20 and more around $10. So I left the dress their I came back to pick it up and they were charging me $35. The owner and her sister basically called my a liar and no employee of theirs would ever say that. They told me I had to pay the price to get my dress back and they would not eat the cost. They are over priced and do not abide by their own costs.

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4 out of 8 people found this review helpful.

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This business does not advertise or publicise their prices and they are in some case more than twice what competitors charge. The owner does not assume any responsibility for informing their customers of their pricing.

1
★☆☆☆☆

This business does not advertise or publicise their prices and they are in some case more than twice what competitors charge. The owner does not assume any responsibility for informing their customers of their pricing.

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2 out of 6 people found this review helpful.

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This is a family business and they don't hire any outsiders so no one will get fired, from my experience they are not very friendly and I find them fake. They need to hire people who are friendly if they want to keep thier business around. People will always go to this place because of convience and should be a last resort. Poor customer service

2
★★☆☆☆

This is a family business and they don't hire any outsiders so no one will get fired, from my experience they are not very friendly and I find them fake. They need to hire people who are friendly if they want to keep thier business around. People will always go to this place because of convience and should be a last resort. Poor customer service

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2 out of 6 people found this review helpful.

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What more could you ask for at a dry cleaners?! They are the best around! I had to write a review to let everyone know if you want it all, take your dry cleaning to Ultra Custom Cleaners!

5
★★★★★

What more could you ask for at a dry cleaners?! They are the best around! I had to write a review to let everyone know if you want it all, take your dry cleaning to Ultra Custom Cleaners!

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3 out of 5 people found this review helpful.

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The staff is so friendly and they speak English! They even do same day service for free! I am so pleased to have this kind of service in Kitsap County.

5
★★★★★

The staff is so friendly and they speak English! They even do same day service for free! I am so pleased to have this kind of service in Kitsap County.

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3 out of 6 people found this review helpful.

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My Family has been using Ultra Custom Cleaners for a few years and we are so pleased with the quality of our dry cleaning and alterations. The seamstress has magical abilities. They were able to tailor my husband??s suit in less than a week and didn??t charge any extra for rushing any my orders. The staff is exceptionally knowledgeable and immensely cheerful. We feel so blessed to have such an exceptional resource.

5
★★★★★

My Family has been using Ultra Custom Cleaners for a few years and we are so pleased with the quality of our dry cleaning and alterations. The seamstress has magical abilities. They were able to tailor my husband??s suit in less than a week and didn??t charge any extra for rushing any my orders. The staff is exceptionally knowledgeable and immensely cheerful. We feel so blessed to have such an exceptional resource.

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3 out of 5 people found this review helpful.

 

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