Definitely not "Customer is Always Right" restaurant management:
When you have read 1 review of a restaurant in which the chief complaint concerns the management, you consider that perhaps a single customer had a bad experience. When you read two reviews concerning the same theme, you maybe think hmmm....when you read several reviews on that same topic and then experience it first hand, you are probably best off avoiding the place to begin with, and that can be my only recommendation. Arrogance does not begin to describe the manager on duty this evening when I was out with a large group celebrating an engagement. The situation? Two couples at our table left early and both paid cash, one at the table witnessed by everyone at the table, and one at the front of the restaurant to a staff person not involved directly with our large group. After receiving a bill that included both couple's meals, drinks, tax and gratuity, and questioning the bill with the server, we had to hear from this very unprofessional manager about how she should have charged us more for the group and didn't (five no shows, apparently, and yet not an empty table in the restaurant, so not sure what the point was, and even more importantly why take it up with my table, who had nothing to do with organizing the event??), and she still insisted we had to pay the extra $100 on the bill, claiming there was no one on staff fitting the description of the lady our friends had paid, and utterly ignoring the full payment by the other couple. Nice little scam there. Not wishing to make a scene, we paid the bill. Strangely enough, as we were leaving the restaurant, the lady on staff that fit the description our friends gave us (when we called them to ask about their payment) walked back in our area. Not on the staff indeed! The manager and her arrogance and deceit with regards to our payment situation precludes any further visits by me, or the other 36 members in our group. If you do go, beware cash payment!
Pros: Food is a break from "normal", tasty and interesting food mix, something for everybody
Cons: Very loud, definitely not good for romantic dinner or large groups, cash payments handled improperly, expensive relative to food quality
Posted 03/30/07