Peninsula Subaru

★★☆☆☆
  • 3888 State Highway 16 W

    Bremerton, WA 98312

    Map & Directions
  • 360-479-4320

2.375 8
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I have a 2005 Subaru Baja with 100k+ miles on it. Recently it developed a pretty bad leak on the top right hand side of the engine. It was obviously coming from the top of the engine but I am no mechanic and after checking the easy items ( PCV Valve, turbo, oil cap) I gave up and decided I better take it to someone who knew what was wrong. Before I took it in to Peninsula Subaru my car developed a rough running idle and it seemed like the car was misfiring. So I thought that the two were connected!

Well I dropped it off and the next day I got a call from the mechanic saying the turbo was leaking oil... WHAT? The car is not smoking.. not making any noise and the turbo was boosting just fine. I had already bought an STI turbo that I was going to install myself later so I took it in. The mechanic called me a couple days later saying he had to rerun the oil lines for the turbo..

This turbo is STOCK on an STI and the oil lines are the EXACT SAME! He also said the cam seals and valve covers were leaking... Which didnt make sense to me since the oil leak was obviously on the top of the engine.. I was like ok.. whatever as long as it will fix the oil leak. The quote I got was $2000... Well on Friday I got a call saying the car was fixed.. I go to pick it up and the bill is $2900!!! Oh and that the rough idling was due to my aftermarket o2 sensor, and the aftermarket exhaust...

I ended up driving down to Oregon for the weekend and got an OBDII reader to read the ECU.. it said misfire in cylinder 4. I swapped the injector with Cylinder 2 and voila! The problem followed! So I got some injector cleaner and got it all cleaned up.. put it back in and the car runs great!

I also noticed the oil leak seemed to be still there. Oil was puddling underneat and the whole right side of the engine was still covered in oil!!!! They didnt fix anything!

I take it back Monday night and they said they'd take a look at it in the next morning. I got a call around noon saying the leak is fixed and I could pick it up... turned out to be a cracked and disconnected breather hose underneat the intake manifold...

So it took them about two maybe three hours to fix the leak when it took the previous mechanic a week? The good news is my car runs great and no leaks.. the bad news is i'm stuck with a $2,900 bill because the previous mechanic didnt know what he was doing.

I brought this issue up with the service manager and all I got was a cold shoulder.. he wasnt in the office when he said to meet and told the front desk guy to find out what I wanted... obviously he didnt care even though I told him exactly what I wanted and what had gone wrong.

The answers I keep getting are "There was too much oil to see all the oil leaks" But I was charged for engine cleaning? "There were multiple leaks" Then why did it leak exactly the same amount after they supposedly fixed it the first time? "The turbo could have leaked on the outside" There is no oil on the outside of the turbo! I still have the old one.. its fine!

They are LIARS!!!

STAY AWAY FROM PENINSULA SUBARU!

1
★☆☆☆☆

I have a 2005 Subaru Baja with 100k+ miles on it. Recently it developed a pretty bad leak on the top right hand side of the engine. It was obviously coming from the top of the engine but I am no mechanic and after checking the easy items ( PCV Valve, turbo, oil cap) I gave up and decided I better take it to someone who knew what was wrong. Before I took it in to Peninsula Subaru my car developed a rough running idle and it seemed like the car was misfiring. So I thought that the two were connected!

Well I dropped it off and the next day I got a call from the mechanic saying the turbo was leaking oil... WHAT? The car is not smoking.. not making any noise and the turbo was boosting just fine. I had already bought an STI turbo that I was going to install myself later so I took it in. The mechanic called me a couple days later saying he had to rerun the oil lines for the turbo..

This turbo is STOCK on an STI and the oil lines are the EXACT SAME! He also said the cam seals and valve covers were leaking... Which didnt make sense to me since the oil leak was obviously on the top of the engine.. I was like ok.. whatever as long as it will fix the oil leak. The quote I got was $2000... Well on Friday I got a call saying the car was fixed.. I go to pick it up and the bill is $2900!!! Oh and that the rough idling was due to my aftermarket o2 sensor, and the aftermarket exhaust...

I ended up driving down to Oregon for the weekend and got an OBDII reader to read the ECU.. it said misfire in cylinder 4. I swapped the injector with Cylinder 2 and voila! The problem followed! So I got some injector cleaner and got it all cleaned up.. put it back in and the car runs great!

I also noticed the oil leak seemed to be still there. Oil was puddling underneat and the whole right side of the engine was still covered in oil!!!! They didnt fix anything!

I take it back Monday night and they said they'd take a look at it in the next morning. I got a call around noon saying the leak is fixed and I could pick it up... turned out to be a cracked and disconnected breather hose underneat the intake manifold...

So it took them about two maybe three hours to fix the leak when it took the previous mechanic a week? The good news is my car runs great and no leaks.. the bad news is i'm stuck with a $2,900 bill because the previous mechanic didnt know what he was doing.

I brought this issue up with the service manager and all I got was a cold shoulder.. he wasnt in the office when he said to meet and told the front desk guy to find out what I wanted... obviously he didnt care even though I told him exactly what I wanted and what had gone wrong.

The answers I keep getting are "There was too much oil to see all the oil leaks" But I was charged for engine cleaning? "There were multiple leaks" Then why did it leak exactly the same amount after they supposedly fixed it the first time? "The turbo could have leaked on the outside" There is no oil on the outside of the turbo! I still have the old one.. its fine!

They are LIARS!!!

STAY AWAY FROM PENINSULA SUBARU!

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Since January 2011, we have purchased 2 cars from Peninsula Subaru!!! A 2002 Legacy for our son & 2011 Legacy for Mom!!! Our experience with Peninsula Subaru has been a positive one! The sales/management team went over & beyond to make sure we were satisfied. Purchasing a vehicle can be a stressful decision, but the staff at Penn Subaru helped ease our decision by listening to our needs & being VERY educated on their product!!! The CUSTOMER SERVICE has been wonderful. When my previous car sold very quickly, Peninsula Subaru offered me a loaner car until my new Legacy arrived!!! Our rating is 5 STARS!!!

5
★★★★★

Since January 2011, we have purchased 2 cars from Peninsula Subaru!!! A 2002 Legacy for our son & 2011 Legacy for Mom!!! Our experience with Peninsula Subaru has been a positive one! The sales/management team went over & beyond to make sure we were satisfied. Purchasing a vehicle can be a stressful decision, but the staff at Penn Subaru helped ease our decision by listening to our needs & being VERY educated on their product!!! The CUSTOMER SERVICE has been wonderful. When my previous car sold very quickly, Peninsula Subaru offered me a loaner car until my new Legacy arrived!!! Our rating is 5 STARS!!!

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Great buying experience. No pressure. Excellent price -Nice dealership. 2011 Subaru Outback Premium 2.5. Excellent vehicle. About as good as it gets. Highly recommended dealership.

5
★★★★★

Great buying experience. No pressure. Excellent price -Nice dealership. 2011 Subaru Outback Premium 2.5. Excellent vehicle. About as good as it gets. Highly recommended dealership.

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I had an excellent experience buying my new Subaru Outback. Sales staff was polite and knowledgeable. They presented options to me, such as extended service contract, in an informative manner, but without any high-pressure sales pitch. They didn't have the car in wanted in stock ,but worked to find a car that met my precise specifications.

4
★★★★☆

I had an excellent experience buying my new Subaru Outback. Sales staff was polite and knowledgeable. They presented options to me, such as extended service contract, in an informative manner, but without any high-pressure sales pitch. They didn't have the car in wanted in stock ,but worked to find a car that met my precise specifications.

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I bought a 2006 Forester in June 06.They pushed the maintenance. contract, I signed for it(3200$) for 100,000 miles. Financed the balance after trade. Payments at 211$per month-in my schedule all ok. Went home, read and reread the maint. contract-it covered none/nothing that was required maint. It covered nothing that could be attributed to 'normal wear and tear'. Coverage was at the discretion of the dealer, 'neglect is cause for declination'. I drive 20 thousand miles a year, so in five years the coverage will be over. And I would have 14 payments remaining.
The next day I went back and terminated the coverage.
I have had one maint. issue in 88900 miles-a bad rear axle bearing.
470$. I was in the dealership for a lifetime free oil change-always have been treated very well for four and a half years.
UNTIL NOW
Now the timing belt is due so I scheduled it to be done a week from that day. When the car was returned to me, oil changed, fresh wash job-excellent wash job; the service rep said that there was something that took precedence over the timing belt issue. "Both of the rear brake cylinders are leaking and must be repaired immediately".this was reported to him by the guy doing the oil change. They could do the work right now, and give me a loaner car. I said no thanks. (I have been in aircraft and airframe repair and maintenance and flying for 48 years. I have been driving for 55 years.) I have had two brake cylinders fail. Now two have failed--at the same time?!! On a car known for reliability?
Now comes the real kick at the groin-Says he next-"I took the liberty of calling the insurance company but they said the policy had been cancelled. They would have paid for this".-
A trip to Les S. Tire store- ten minutes on the rack- free brake inspection and tire rotation- and with a coupon for free brake inspection the rear drums were pulled.
No fluid loss, not even damp- a blast of air and my 450$ dual rear brake cylinder failure was a thing of the past. And in passing the rear drums had never been removed to inspect the cylinders.
Where does this leave me? Searching for an honest car dealer and service center. Only one place has been as identified as dishonest and other than taking a copy of this to them, I will not return.

1
★☆☆☆☆

I bought a 2006 Forester in June 06.They pushed the maintenance. contract, I signed for it(3200$) for 100,000 miles. Financed the balance after trade. Payments at 211$per month-in my schedule all ok. Went home, read and reread the maint. contract-it covered none/nothing that was required maint. It covered nothing that could be attributed to 'normal wear and tear'. Coverage was at the discretion of the dealer, 'neglect is cause for declination'. I drive 20 thousand miles a year, so in five years the coverage will be over. And I would have 14 payments remaining.
The next day I went back and terminated the coverage.
I have had one maint. issue in 88900 miles-a bad rear axle bearing.
470$. I was in the dealership for a lifetime free oil change-always have been treated very well for four and a half years.
UNTIL NOW
Now the timing belt is due so I scheduled it to be done a week from that day. When the car was returned to me, oil changed, fresh wash job-excellent wash job; the service rep said that there was something that took precedence over the timing belt issue. "Both of the rear brake cylinders are leaking and must be repaired immediately".this was reported to him by the guy doing the oil change. They could do the work right now, and give me a loaner car. I said no thanks. (I have been in aircraft and airframe repair and maintenance and flying for 48 years. I have been driving for 55 years.) I have had two brake cylinders fail. Now two have failed--at the same time?!! On a car known for reliability?
Now comes the real kick at the groin-Says he next-"I took the liberty of calling the insurance company but they said the policy had been cancelled. They would have paid for this".-
A trip to Les S. Tire store- ten minutes on the rack- free brake inspection and tire rotation- and with a coupon for free brake inspection the rear drums were pulled.
No fluid loss, not even damp- a blast of air and my 450$ dual rear brake cylinder failure was a thing of the past. And in passing the rear drums had never been removed to inspect the cylinders.
Where does this leave me? Searching for an honest car dealer and service center. Only one place has been as identified as dishonest and other than taking a copy of this to them, I will not return.

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Big long story in short, this place will tell you they are Christians and won't lie to you, but in fact they are wolves in sheepskins. Points are to get it all in writing and take your copies with you don't trust them with your copies. I received 3 additional phone calls stating I got too good of a deal and the boss needs more money and that's after the bank finalized the paper work. So I came in and resigned once And I bought all the warranties. They will lose your WE-OW tickets for your accessories on your deal and still say you owe more money. They will collaborate they story to fit themselves. The salesmen will tell you whatever you want to hear and won't deliver on your car; I was extremely disappointed with the sales department. The service department is very good so far. I did not get all the accessory add on's as promised and paid for by ME. Still in dispute for how long? will not ever go back again, they think by screwing me out of 400 500 bucks will keep them open? good luck in word of mouth bussness, gorst will shut down now, thank god.

Signed dismayed customer.

1
★☆☆☆☆

Big long story in short, this place will tell you they are Christians and won't lie to you, but in fact they are wolves in sheepskins. Points are to get it all in writing and take your copies with you don't trust them with your copies. I received 3 additional phone calls stating I got too good of a deal and the boss needs more money and that's after the bank finalized the paper work. So I came in and resigned once And I bought all the warranties. They will lose your WE-OW tickets for your accessories on your deal and still say you owe more money. They will collaborate they story to fit themselves. The salesmen will tell you whatever you want to hear and won't deliver on your car; I was extremely disappointed with the sales department. The service department is very good so far. I did not get all the accessory add on's as promised and paid for by ME. Still in dispute for how long? will not ever go back again, they think by screwing me out of 400 500 bucks will keep them open? good luck in word of mouth bussness, gorst will shut down now, thank god.

Signed dismayed customer.

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Much good about this dealership: good products (Subaru, Suzuki, Triumph), courtesy, friendly. Their showrooms are clean, they offer free oil changes for life, they have free coffee and wifi, they even wash and vacuum your car when you take it in for service. Unfortunately, trustworthiness isn't among their virtues, as I've learned to my regret.

I recently was looking for a new motorcycle, and test-rode a couple of their Triumphs. Nice rides. But on returning to the dealership on one, I overbalanced after coming to a complete stop, and the bike fell. Just fell, didn't scrape against the pavement, and didn't even fall hard as I was basically lowering it as gently as could be done (all I lacked was the strength to pull it back upright). On very close inspection, there were some miniscule scuffs on the foot peg and handlebar, and a hairline scratch on one headlight. The 'damage' was so minor - almost invisible - and the fall so gentle that I'm not even convinced the damage wasn't pre-existing. But they insisted that the parts all had to be replaced. So I wrote them a check, and asked to have the 'old' parts returned to me.

That was over six weeks ago. I've called a couple of times asking when I can pick up the parts I paid for, and keep getting put off with one excuse or another. Last week they told me the work still hadn't been done - but that they would do it as soon as the bike was returned from another location, where it was being used as a 'demo' !! And that they would call me by the end of the week to come pick up the parts. No call yet.

I am now convinced that they had no intention of replacing the parts and are just waiting for me to give up. Alternatively, I suspect that if they do ever replace the parts, they will 'forget' to give me the 'old' parts or that the parts they give me will be much more severely damaged than was due to my action.

My recommendation? By all means go by to look at vehicles at this dealership. But don't trust them, don't do business with them.

1
★☆☆☆☆

Much good about this dealership: good products (Subaru, Suzuki, Triumph), courtesy, friendly. Their showrooms are clean, they offer free oil changes for life, they have free coffee and wifi, they even wash and vacuum your car when you take it in for service. Unfortunately, trustworthiness isn't among their virtues, as I've learned to my regret.

I recently was looking for a new motorcycle, and test-rode a couple of their Triumphs. Nice rides. But on returning to the dealership on one, I overbalanced after coming to a complete stop, and the bike fell. Just fell, didn't scrape against the pavement, and didn't even fall hard as I was basically lowering it as gently as could be done (all I lacked was the strength to pull it back upright). On very close inspection, there were some miniscule scuffs on the foot peg and handlebar, and a hairline scratch on one headlight. The 'damage' was so minor - almost invisible - and the fall so gentle that I'm not even convinced the damage wasn't pre-existing. But they insisted that the parts all had to be replaced. So I wrote them a check, and asked to have the 'old' parts returned to me.

That was over six weeks ago. I've called a couple of times asking when I can pick up the parts I paid for, and keep getting put off with one excuse or another. Last week they told me the work still hadn't been done - but that they would do it as soon as the bike was returned from another location, where it was being used as a 'demo' !! And that they would call me by the end of the week to come pick up the parts. No call yet.

I am now convinced that they had no intention of replacing the parts and are just waiting for me to give up. Alternatively, I suspect that if they do ever replace the parts, they will 'forget' to give me the 'old' parts or that the parts they give me will be much more severely damaged than was due to my action.

My recommendation? By all means go by to look at vehicles at this dealership. But don't trust them, don't do business with them.

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Beware working with these guys. As far as typical maintenance they are pretty responsive. They do NOT stand behind their product. They sold me a 2008 Subaru Impreza WRX. A few months later the paint on the hood was chipping very badly. The manager told me that he would "get right on that". Two weeks later with no response, I talked to Subaru of America (SOA). The manager told me that he "lost the piece of paper that he wrote our case down on. He lied to my face, and had no intention of looking into my problem. Even with SOA involved he still did not want to do anything for me. I later bought a car from them and they refused to follow up on promised work. The experiences that I have had at Peninsula Subaru has been horrible.

1
★☆☆☆☆

Beware working with these guys. As far as typical maintenance they are pretty responsive. They do NOT stand behind their product. They sold me a 2008 Subaru Impreza WRX. A few months later the paint on the hood was chipping very badly. The manager told me that he would "get right on that". Two weeks later with no response, I talked to Subaru of America (SOA). The manager told me that he "lost the piece of paper that he wrote our case down on. He lied to my face, and had no intention of looking into my problem. Even with SOA involved he still did not want to do anything for me. I later bought a car from them and they refused to follow up on promised work. The experiences that I have had at Peninsula Subaru has been horrible.

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