Brides By Demetrios

★★★☆☆
47.578 -122.135
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425-641-7334

15350 SE 37th St

Bellevue, WA

98006

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About Brides By Demetrios

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11am-8pm Mon-Fri 10am-6pm Sat 12pm-5pm Sun

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Reviews 1 - 40 of 40.
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I would not recommend this store to anyone. My best friend purchased her wedding dress here and had a terrible experience. The manager was rude and spoke to my friend in a totally inappropriate manner. In addition, she unexpectedly walked in on her while she was undressing in order to tell the seamstress she had yet another (unhappy) customer. The seamstress was totally incompetent. My friend had 6 fittings and her dress still wasn't properly altered. At one fitting I had to point out a seam that was totally undone. My friend ended up having to take the dress b/c the wedding was in a few days. The dress may not have been perfect but she looked absolutely gorgeous anyway!

Don't waste your time or money at Demetrios unless you don't mind being treated like dirt.

1
★☆☆☆☆

I would not recommend this store to anyone. My best friend purchased her wedding dress here and had a terrible experience. The manager was rude and spoke to my friend in a totally inappropriate manner. In addition, she unexpectedly walked in on her while she was undressing in order to tell the seamstress she had yet another (unhappy) customer. The seamstress was totally incompetent. My friend had 6 fittings and her dress still wasn't properly altered. At one fitting I had to point out a seam that was totally undone. My friend ended up having to take the dress b/c the wedding was in a few days. The dress may not have been perfect but she looked absolutely gorgeous anyway!

Don't waste your time or money at Demetrios unless you don't mind being treated like dirt.

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.

I called in advance to ask about their selection of dresses for little girls. I told them the size I was looking for and they told me they had seven available.
When my daughter and I got there, all of the dresses available were in the dressing room waiting for me. They treated my daughter like a little lady and made her feel very special. They didn't even flinch when she was trying on their $300 tiaras.
The selection is awesome and the space is beautiful. I will definitely go back.

5
★★★★★

I called in advance to ask about their selection of dresses for little girls. I told them the size I was looking for and they told me they had seven available.
When my daughter and I got there, all of the dresses available were in the dressing room waiting for me. They treated my daughter like a little lady and made her feel very special. They didn't even flinch when she was trying on their $300 tiaras.
The selection is awesome and the space is beautiful. I will definitely go back.

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.

My entire wedding party and I had a wonderful experience at Brides by Demetrios! This was the third store we visited and they had by far the most extensive selection of both wedding and bridesmaid dresses out of the three. Right when I walked in the store, my mom and I found so many beautiful dresses that it was hard to choose!

I was always worried that I would look awful in a wedding dress because I'm about 60 pounds more overweight than I ever would have hoped to be.. However, the sales staff there was incredible at helping me find a syle of dress that hid the larger parts that I didn't want shown and made me look gorgeous!!! I couldn't have found a more perfect dress anywhere. The girl who helped me worked with me every time I came in and I would even consider her a friend by now.

I would recommend that if you are looking for a high-quality wedding dress and some helpful customer service, then go to Brides by Demetrios in Bellevue.

5
★★★★★

My entire wedding party and I had a wonderful experience at Brides by Demetrios! This was the third store we visited and they had by far the most extensive selection of both wedding and bridesmaid dresses out of the three. Right when I walked in the store, my mom and I found so many beautiful dresses that it was hard to choose!

I was always worried that I would look awful in a wedding dress because I'm about 60 pounds more overweight than I ever would have hoped to be.. However, the sales staff there was incredible at helping me find a syle of dress that hid the larger parts that I didn't want shown and made me look gorgeous!!! I couldn't have found a more perfect dress anywhere. The girl who helped me worked with me every time I came in and I would even consider her a friend by now.

I would recommend that if you are looking for a high-quality wedding dress and some helpful customer service, then go to Brides by Demetrios in Bellevue.

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I'm a bride's maid. I am writing this review so that no one will go through the pain my friend has.

When we went into look at dresses, it was the first place to look at dresses, and she was trying on LOTS of styles. Some of them, of course were the hideous ones you would never choose, but mostly $2000 dresses that we were serious about. We were told that if we weren't going to try on serious dresses, we should leave.

For some reason we decided to order our bride's maids dresses here. Fist off, they cost more here than ordering them from the internet. The dress is a flared knee length affair. So the most important measurement should be the bust, then the waist, and hips, well it doesn't really matter that much. When I ordered my dress, I told the lady my measurements and she said I was between an 8 and a 10. I told her to get me the eight. She said that I would probably put on some weight, and so I should order the larger size. I told her that I would not and if I did I wouldn't eat for two weeks and she should order me the 8. When the order sheet got faxed in, she had ordered me a 12. It got changed and I got an 8. It fits fine. The other bride's maids dresses are HUGE. They can put them on over their heads zipped up. No apologies, no offer to fix it. The shop just said over and over, it's the right size according to the chart. They go by the biggest measurement, the hips, even though they are professionals and should KNOW how to order dresses for different styles. They said it wasn't their fault, and we would have to pay to have the dresses altered there, at $150 apiece. The dresses only cost $200, They were DOUBLING the cost of the dresses! We called corporate and it was not easy, but after a lot of screaming we managed to get a deal where they would resize dresses ordered in the wrong size.
Another small item, I am 4'10. I told them this, my knee length dress, is full length. When I asked about this, no help. NONE. Not even an offer to see if the dress comes in plus size for children (I'm not that curvy, I can wear children's clothes). She didn't even offer that I could have the dress altered at the shop. Just that the dress comes in one length!

I do not recommend shopping here. They are rude, they are disrespectful, and they will not order you the right size dress.

1
★☆☆☆☆

I'm a bride's maid. I am writing this review so that no one will go through the pain my friend has.

When we went into look at dresses, it was the first place to look at dresses, and she was trying on LOTS of styles. Some of them, of course were the hideous ones you would never choose, but mostly $2000 dresses that we were serious about. We were told that if we weren't going to try on serious dresses, we should leave.

For some reason we decided to order our bride's maids dresses here. Fist off, they cost more here than ordering them from the internet. The dress is a flared knee length affair. So the most important measurement should be the bust, then the waist, and hips, well it doesn't really matter that much. When I ordered my dress, I told the lady my measurements and she said I was between an 8 and a 10. I told her to get me the eight. She said that I would probably put on some weight, and so I should order the larger size. I told her that I would not and if I did I wouldn't eat for two weeks and she should order me the 8. When the order sheet got faxed in, she had ordered me a 12. It got changed and I got an 8. It fits fine. The other bride's maids dresses are HUGE. They can put them on over their heads zipped up. No apologies, no offer to fix it. The shop just said over and over, it's the right size according to the chart. They go by the biggest measurement, the hips, even though they are professionals and should KNOW how to order dresses for different styles. They said it wasn't their fault, and we would have to pay to have the dresses altered there, at $150 apiece. The dresses only cost $200, They were DOUBLING the cost of the dresses! We called corporate and it was not easy, but after a lot of screaming we managed to get a deal where they would resize dresses ordered in the wrong size.
Another small item, I am 4'10. I told them this, my knee length dress, is full length. When I asked about this, no help. NONE. Not even an offer to see if the dress comes in plus size for children (I'm not that curvy, I can wear children's clothes). She didn't even offer that I could have the dress altered at the shop. Just that the dress comes in one length!

I do not recommend shopping here. They are rude, they are disrespectful, and they will not order you the right size dress.

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When I walked in for my first appointment, there was no one in sight. After waiting a little while, I started browsing, found dresses I liked and placed them in a fitting room. Once a lady saw me trying them on, then she told me to go ahead and fit without her - that she was pretty busy. I didn't mind, since she said it politely. At the end, I scheduled another appointment so that I could bring a friend or two.

Second appointment - not horrible. They called the day I had my appointment scheduled and said that I had the appointment for the next week. Of course my card that they gave me said today! So I made them schedule me in for tomorrow - a big inconvenience for me, but what can you do. I found the dress I wanted. But had my sister help me try on dresses since the lady was helping several people at a time. Found the dress I wanted and was fitted. The fitting was pretty odd. It didn't seem like the lady knew what she was doing or even cared. Then they supposedly ordered the dress.

A few months later, getting down to the last preperations, I call to find out if the dress will be in that week, the week they promissed me. Of course not! It was not ordered! Yikes.

Finally the dress is supposed to come in. They give me a date to fit and the dress isn't there! I come back a couple days later after calling and calling to see if it is there. And it's there - but way tooooo big. I never lost weight or anything! I have been the same size for years now. Of course they charge me an arm and a leg for the alterations. And to make matters worse - there is a pen stain on the front! And they say that it has not been taken out of the plastic yet. Are other people trying on my brand new $1600 dress!?!

I didn't get the dress until the DAY BEFORE MY WEDDING! And there were beads falling off when I picked it up.

I CAN'T BELIEVE THIS EXPERIENCE! The manager constantly lied to me, was very rude every single time I called or showed up after I already paid for the dress. And I am always told that I am too nice to people and am pretty shy. So it was NEVER warranted. I don't understand what is wrong.

1
★☆☆☆☆

When I walked in for my first appointment, there was no one in sight. After waiting a little while, I started browsing, found dresses I liked and placed them in a fitting room. Once a lady saw me trying them on, then she told me to go ahead and fit without her - that she was pretty busy. I didn't mind, since she said it politely. At the end, I scheduled another appointment so that I could bring a friend or two.

Second appointment - not horrible. They called the day I had my appointment scheduled and said that I had the appointment for the next week. Of course my card that they gave me said today! So I made them schedule me in for tomorrow - a big inconvenience for me, but what can you do. I found the dress I wanted. But had my sister help me try on dresses since the lady was helping several people at a time. Found the dress I wanted and was fitted. The fitting was pretty odd. It didn't seem like the lady knew what she was doing or even cared. Then they supposedly ordered the dress.

A few months later, getting down to the last preperations, I call to find out if the dress will be in that week, the week they promissed me. Of course not! It was not ordered! Yikes.

Finally the dress is supposed to come in. They give me a date to fit and the dress isn't there! I come back a couple days later after calling and calling to see if it is there. And it's there - but way tooooo big. I never lost weight or anything! I have been the same size for years now. Of course they charge me an arm and a leg for the alterations. And to make matters worse - there is a pen stain on the front! And they say that it has not been taken out of the plastic yet. Are other people trying on my brand new $1600 dress!?!

I didn't get the dress until the DAY BEFORE MY WEDDING! And there were beads falling off when I picked it up.

I CAN'T BELIEVE THIS EXPERIENCE! The manager constantly lied to me, was very rude every single time I called or showed up after I already paid for the dress. And I am always told that I am too nice to people and am pretty shy. So it was NEVER warranted. I don't understand what is wrong.

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Originally when I went here, it offered the best up front service I'd received at any of the stores I'd been to. Yet as soon as they had my money, the service went out the window. I received a phone call a few weeks after my dress was suppose to arrive. Thankfully I ordered it in plently of time, because they never placed the order!!! Kim was the one who helped me, and while she was nice and friendly, was completely incompetant. She forgot to place my dress order. She told me she had to have the dress overnighted from New York for my fitting that upcoming weekend. I arrived 15 minutes prior to my appointment for my fitting, and they told me I didn't have an appointment. Despite their business card, that Kim had written on, showing my appointment. The alterationist I was scheduled with wasn't even in the country. Then the manager had the nerve to blame it on me. She was rude, disrespectful and an absolute witch. I had to reschedule my appointment for a week before my wedding. When I showed up for this appointment. There was two rips in my dress and a bunch of beads missing. I never received even an apology for my inconvenience on the first appointment or for any of the rips in my dress. It was the worst experience. I would never recommend this place to anyone despite their beautiful dresses.

1
★☆☆☆☆

Originally when I went here, it offered the best up front service I'd received at any of the stores I'd been to. Yet as soon as they had my money, the service went out the window. I received a phone call a few weeks after my dress was suppose to arrive. Thankfully I ordered it in plently of time, because they never placed the order!!! Kim was the one who helped me, and while she was nice and friendly, was completely incompetant. She forgot to place my dress order. She told me she had to have the dress overnighted from New York for my fitting that upcoming weekend. I arrived 15 minutes prior to my appointment for my fitting, and they told me I didn't have an appointment. Despite their business card, that Kim had written on, showing my appointment. The alterationist I was scheduled with wasn't even in the country. Then the manager had the nerve to blame it on me. She was rude, disrespectful and an absolute witch. I had to reschedule my appointment for a week before my wedding. When I showed up for this appointment. There was two rips in my dress and a bunch of beads missing. I never received even an apology for my inconvenience on the first appointment or for any of the rips in my dress. It was the worst experience. I would never recommend this place to anyone despite their beautiful dresses.

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I celebrated two weddings with both of my daughters this year. Our first experience with our youngest daughter was wonderful The Bellevue, Washington store was friendly and helpful. The experience with my oldest daughter just four months later has been a nightmare. The wrong dress was ordered and had to be reordered (which worked out because she had ordered her dress in plenty of time), the wrong veil was ordered and when it came in two months before the wedding, we were told she wouldn't get the correct veil until just one week before the wedding. Sure enough, it was the wrong veil too. The manager of the Bellevue, Washington store was rude, wouldn't listen, and denied, denied, denied they had made a mistake. So much for customer service. The Assistant Manager, Kim helped my daughter choose a different veil from the floor. My daughter didn't have the veil she chose for her wedding day, but at least she had a veil. Kim should be the store manager. She was kind and soft spoken, totally customer service oriented. The Manager of the store should take lessons from her. I can't believe how awful the store has become in just a few months. The Regional Manager should fire the Manager of the Bellevue store. After we had problems with them, I read reviews for Demetrios on the web and the Bellevue store's manager was mentioned more than once as being rude and inconsiderate. I agree. When we first went to the store I recommended it to everyone, I thought everyone was so helpful and the store had a great selection. Now I tell everyone who will listen to watch out. They are extremely unreliable and rude. With the exception of Kim.

1
★☆☆☆☆

I celebrated two weddings with both of my daughters this year. Our first experience with our youngest daughter was wonderful The Bellevue, Washington store was friendly and helpful. The experience with my oldest daughter just four months later has been a nightmare. The wrong dress was ordered and had to be reordered (which worked out because she had ordered her dress in plenty of time), the wrong veil was ordered and when it came in two months before the wedding, we were told she wouldn't get the correct veil until just one week before the wedding. Sure enough, it was the wrong veil too. The manager of the Bellevue, Washington store was rude, wouldn't listen, and denied, denied, denied they had made a mistake. So much for customer service. The Assistant Manager, Kim helped my daughter choose a different veil from the floor. My daughter didn't have the veil she chose for her wedding day, but at least she had a veil. Kim should be the store manager. She was kind and soft spoken, totally customer service oriented. The Manager of the store should take lessons from her. I can't believe how awful the store has become in just a few months. The Regional Manager should fire the Manager of the Bellevue store. After we had problems with them, I read reviews for Demetrios on the web and the Bellevue store's manager was mentioned more than once as being rude and inconsiderate. I agree. When we first went to the store I recommended it to everyone, I thought everyone was so helpful and the store had a great selection. Now I tell everyone who will listen to watch out. They are extremely unreliable and rude. With the exception of Kim.

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Found a great dress there, as soon as I bought it every other appointment everyone was rude. I went in for three alterations appointments and paid through the nose, only to have them RUIN my dress 5 days before the wedding. The only things that had been done to my dress was the hem at the waist that was coming out, beads were falling off the dress, there was no bustle install all of which I had paid for. I spent almost $500 dollars to have them RUIN my two thousand dollar dress five days before my wedding.

1
★☆☆☆☆

Found a great dress there, as soon as I bought it every other appointment everyone was rude. I went in for three alterations appointments and paid through the nose, only to have them RUIN my dress 5 days before the wedding. The only things that had been done to my dress was the hem at the waist that was coming out, beads were falling off the dress, there was no bustle install all of which I had paid for. I spent almost $500 dollars to have them RUIN my two thousand dollar dress five days before my wedding.

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I was impressed with their selection and found a lovely dress there, which I ordered months ago. So the dress arrived and I went in for my appt to get it altered - they told me I had to be there at 6:30 PM and the was the latest possible appt, so I braved traffic and made it in time. Only to find out that they were running REALLY late and they had double booked with someone else for the same time. A lady & her daughter, who originally had an appointment scheduled after me, were astonishingly called next for the fitting without one word being said to me. When I asked why, they said, "Well, this lady has to take the ferry home so we moved her ahead of you." No apologies given - not even any feeble attempts to make things better - nothing.

The sad thing is that had they have asked me if it was OK to let that lady go ahead of me, I probably would have taken the high road and given a reluctant yes. But they didn't. I had to ask to find out what happened. I wondered if it was because the lady might have spent more (probably not) or if the other lady just whined more about their lateness than I (which most likely WAS the case). I guess if I would have been a bridezilla, I would have received better treatment. The store was full of very unhappy customers and I was just one of them.

I took my dress, cancelled the alteration and my outstanding orders with them (jewelry, headpiece) and LEFT. My wedding is in one month and now I have to find someone else to alter the dress.

AWFUL AWFUL AWFUL.

PROS: selection
CONS: rotten customer service

1
★☆☆☆☆

I was impressed with their selection and found a lovely dress there, which I ordered months ago. So the dress arrived and I went in for my appt to get it altered - they told me I had to be there at 6:30 PM and the was the latest possible appt, so I braved traffic and made it in time. Only to find out that they were running REALLY late and they had double booked with someone else for the same time. A lady & her daughter, who originally had an appointment scheduled after me, were astonishingly called next for the fitting without one word being said to me. When I asked why, they said, "Well, this lady has to take the ferry home so we moved her ahead of you." No apologies given - not even any feeble attempts to make things better - nothing.

The sad thing is that had they have asked me if it was OK to let that lady go ahead of me, I probably would have taken the high road and given a reluctant yes. But they didn't. I had to ask to find out what happened. I wondered if it was because the lady might have spent more (probably not) or if the other lady just whined more about their lateness than I (which most likely WAS the case). I guess if I would have been a bridezilla, I would have received better treatment. The store was full of very unhappy customers and I was just one of them.

I took my dress, cancelled the alteration and my outstanding orders with them (jewelry, headpiece) and LEFT. My wedding is in one month and now I have to find someone else to alter the dress.

AWFUL AWFUL AWFUL.

PROS: selection
CONS: rotten customer service

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I bought my wedding dress from Demetrios, and I think the saleslady did my measurement incorrectly, so the dress I purchased was about two sizes too big. Even when the saleslady measured me, I asked if she measured correctly, and she said yes. When the dress arrived, it was HUGE. I should have requested that they reorder a smaller size for me, but in the end, I just had my own alterations lady downsized the dress for me.

3
★★★☆☆

I bought my wedding dress from Demetrios, and I think the saleslady did my measurement incorrectly, so the dress I purchased was about two sizes too big. Even when the saleslady measured me, I asked if she measured correctly, and she said yes. When the dress arrived, it was HUGE. I should have requested that they reorder a smaller size for me, but in the end, I just had my own alterations lady downsized the dress for me.

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I didn't get my gown here, but we went here for Bridesmaid's dresses and it was the best place! We went all over and Demetrious had by FAR the best selection, and larger sizes which was much appreciated by my girls.

5
★★★★★

I didn't get my gown here, but we went here for Bridesmaid's dresses and it was the best place! We went all over and Demetrious had by FAR the best selection, and larger sizes which was much appreciated by my girls.

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Demetrios is a well organized shop with an excellent staff. The shop is low pressure and the people allow you to look and choose, they were all very patient. When trying on dresses they will provide undergarments, headpieces, veils, even bouquets. The girls in there were all fun and the gown selection is amazing. You can have lots of advice and recommendations or just browse. None of the bridal dresses are made before you order them so you can customize them however you'd like.

5
★★★★★

Demetrios is a well organized shop with an excellent staff. The shop is low pressure and the people allow you to look and choose, they were all very patient. When trying on dresses they will provide undergarments, headpieces, veils, even bouquets. The girls in there were all fun and the gown selection is amazing. You can have lots of advice and recommendations or just browse. None of the bridal dresses are made before you order them so you can customize them however you'd like.

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Latest reviews from Citysearch.

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I wouldn't change a THING about my wedding dress experience at Brides by Demetrios!! Everything from my first shopping appointment to my final fitting has been perfect. The sales staff was not pushy at all. They even stayed back and let my

6
★★★★★

I wouldn't change a THING about my wedding dress experience at Brides by Demetrios!! Everything from my first shopping appointment to my final fitting has been perfect. The sales staff was not pushy at all. They even stayed back and let my

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If I could give this salon 0 STARS I would! DO NOT BUY YOUR DRESS HERE!!!!!

Last year I went into Brides by Demetrios to look for a wedding dress. The salesgirl I worked with was pushy and kept trying to hard sell me into gowns that

6
★★★★★

If I could give this salon 0 STARS I would! DO NOT BUY YOUR DRESS HERE!!!!!

Last year I went into Brides by Demetrios to look for a wedding dress. The salesgirl I worked with was pushy and kept trying to hard sell me into gowns that

.

I have been to 4 other bridal shops on the Eastside. I decided to make an apt at Demetrios because I noticed a few dresses I liked online where from there. I thought it was going to be like a Davids Bridal. Davids Bridal has a reputation for being like a target vs a nordstrom in the fashion world. The atmosphere at Demetrios is really nice, like a showroom, with stages and sofas and really nice dresses. The salewoman are all dressed in black.
Please note there are no cameras allowed, so you may not take pics and go home to look at them. They said people will replicate the dresses by having them made elsewhere, so NO PICS! That started to set the tone. I like to research my dress, try it on, take pics, go home and look at it with my friends, see how it photographs, and compare to all the other dresses Ive tried on...so I found a dress, gorgeous! It feels like it's 'the one." BUT, It is out of my price range by a few hundred dollars. The saleswoman comes back holding a piece of paper like Im making a deal at a car dealership. She says she can give me 20 % off if I pay right now or 15% off if I pay 1/2 now. I have literally been in the store for 55 min, and she is telling me I must decide now. My apt. was at 5pm and it was 5:55pm. Closing time is 6pm. She looks at here flyer and says to me "only TODAY!" Other co-workers chime in and tell me I'm cutting it close anyways and if I don't decide soon, Ill have to pay a $300 rush fee. She then asks if me hesitating is worth $300. She tells me she can tell that this is the one! I turned away and said sorry I need to think about it. Yeah, I need to think about if I want to spend days in alterations dealing with these people more then once! Apparently, it takes 10 months to order your custom made dress from Demetrios??!! BTW, after they make my dress, it goes into alterations for a few more hundred dollars, and maybe another one after that? So this reputable bridal shop cannot get it right the first time?? I don't know, the more I go to these wedding website boards, it seems that its not us being Bridezillas, its the vendors scamming, especially the bridal shops! David's Bridal was actually pleasant and sweet compared to the saleswoman peddling dresses like there selling a used car. I will go elsewhere, maybe back to Olga at La Belle Rev in Bellevue. She is a gem!

1
★☆☆☆☆

I have been to 4 other bridal shops on the Eastside. I decided to make an apt at Demetrios because I noticed a few dresses I liked online where from there. I thought it was going to be like a Davids Bridal. Davids Bridal has a reputation for being like a target vs a nordstrom in the fashion world. The atmosphere at Demetrios is really nice, like a showroom, with stages and sofas and really nice dresses. The salewoman are all dressed in black.
Please note there are no cameras allowed, so you may not take pics and go home to look at them. They said people will replicate the dresses by having them made elsewhere, so NO PICS! That started to set the tone. I like to research my dress, try it on, take pics, go home and look at it with my friends, see how it photographs, and compare to all the other dresses Ive tried on...so I found a dress, gorgeous! It feels like it's 'the one." BUT, It is out of my price range by a few hundred dollars. The saleswoman comes back holding a piece of paper like Im making a deal at a car dealership. She says she can give me 20 % off if I pay right now or 15% off if I pay 1/2 now. I have literally been in the store for 55 min, and she is telling me I must decide now. My apt. was at 5pm and it was 5:55pm. Closing time is 6pm. She looks at here flyer and says to me "only TODAY!" Other co-workers chime in and tell me I'm cutting it close anyways and if I don't decide soon, Ill have to pay a $300 rush fee. She then asks if me hesitating is worth $300. She tells me she can tell that this is the one! I turned away and said sorry I need to think about it. Yeah, I need to think about if I want to spend days in alterations dealing with these people more then once! Apparently, it takes 10 months to order your custom made dress from Demetrios??!! BTW, after they make my dress, it goes into alterations for a few more hundred dollars, and maybe another one after that? So this reputable bridal shop cannot get it right the first time?? I don't know, the more I go to these wedding website boards, it seems that its not us being Bridezillas, its the vendors scamming, especially the bridal shops! David's Bridal was actually pleasant and sweet compared to the saleswoman peddling dresses like there selling a used car. I will go elsewhere, maybe back to Olga at La Belle Rev in Bellevue. She is a gem!

.

The dress selection at Demetrios is amazing but their service was awful. I had already purchased my wedding dress elsewhere and had a great experience so I know how well this experience can go. I went to Demetrios based on recommendations about their great selection of bridesmaid dresses. The woman helping us was rude and worthless. Luckily I had enough friends their to help each other get dressed and pick out options, while she sat around doing nothing.
I had decided to cover all 6 dress deposits myself to simplify payment at the end, to help get the order moving, and too make sure everything looked alright before paying in full since the length, color, and straps couldn't be viewed in person or even online. They went ahead and asked all my girls to pay their remaining balance when they went in to get fitted. All they cared about was getting their money despite the agreement we had made and they put all my bridesmaids in a very uncomfortable position. Their behavior from start to finish was completely unprofessional.

1
★☆☆☆☆

The dress selection at Demetrios is amazing but their service was awful. I had already purchased my wedding dress elsewhere and had a great experience so I know how well this experience can go. I went to Demetrios based on recommendations about their great selection of bridesmaid dresses. The woman helping us was rude and worthless. Luckily I had enough friends their to help each other get dressed and pick out options, while she sat around doing nothing.
I had decided to cover all 6 dress deposits myself to simplify payment at the end, to help get the order moving, and too make sure everything looked alright before paying in full since the length, color, and straps couldn't be viewed in person or even online. They went ahead and asked all my girls to pay their remaining balance when they went in to get fitted. All they cared about was getting their money despite the agreement we had made and they put all my bridesmaids in a very uncomfortable position. Their behavior from start to finish was completely unprofessional.

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I absolutely loved the dresses there! There were so many different styles to choose from and there were such nice employees! THey were very attentive and sweet! There was also a HUGE selection of bridesmaids too. I was pretty surprised at everything they had.
I had worked in the bridal industry before so I definitely feel for these girls. I know that they get alot of things directed towards them that is completely unnecessary and rude. I would NEVER work in bridal ever again knowing how most woman act towards another person. Have I seen my fair share of bridezillas! They just dont understand the standard things in bridal and then take it out on that person, like dress sizes are a ceratin size so most people are able to try them on. It is not logical for any company to have every dress in every color in every size. That is why they pick a middle size! Once again, knowing what I know about alot of brides I think these girls did an amazing job accomodating me and my family. Since I have worked in bridal I look for the same service i would expect and they did great. Couldnt ask for a better combination of the perfect dress and good service. This has made my experience more pleasant and I definitely recommend this place!!!

5
★★★★★

I absolutely loved the dresses there! There were so many different styles to choose from and there were such nice employees! THey were very attentive and sweet! There was also a HUGE selection of bridesmaids too. I was pretty surprised at everything they had.
I had worked in the bridal industry before so I definitely feel for these girls. I know that they get alot of things directed towards them that is completely unnecessary and rude. I would NEVER work in bridal ever again knowing how most woman act towards another person. Have I seen my fair share of bridezillas! They just dont understand the standard things in bridal and then take it out on that person, like dress sizes are a ceratin size so most people are able to try them on. It is not logical for any company to have every dress in every color in every size. That is why they pick a middle size! Once again, knowing what I know about alot of brides I think these girls did an amazing job accomodating me and my family. Since I have worked in bridal I look for the same service i would expect and they did great. Couldnt ask for a better combination of the perfect dress and good service. This has made my experience more pleasant and I definitely recommend this place!!!

Pros: Great dresses, great prices, good quality fabrics, good serv

Cons: order time is around 9 months

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I had the best experience at Brides by Demetrios! The staff was so helpful and they had the most beautiful selection of gowns! I even got to see the discontinued gowns and ended up getting one. It was at an unbelievable price and the most beautiful dress I have ever seen.

I don't know what I would have done without the help and expertise I got from my consultant Melissa. Not to mention Georgia the manager and the rest of the wonder staff! I refer everyone to them now. I have been in there for others getting married and they never pressure you to buy. They just offer their help and try to make your visit the best experience possible. My sister-in-law to be was just there and purchased her gown and my good friend is about to as well!

Thank you to everyone at Brides by Demetrios for making my wedding to be so special. I really am going to feel like a princess thanks to you!

5
★★★★★

I had the best experience at Brides by Demetrios! The staff was so helpful and they had the most beautiful selection of gowns! I even got to see the discontinued gowns and ended up getting one. It was at an unbelievable price and the most beautiful dress I have ever seen.

I don't know what I would have done without the help and expertise I got from my consultant Melissa. Not to mention Georgia the manager and the rest of the wonder staff! I refer everyone to them now. I have been in there for others getting married and they never pressure you to buy. They just offer their help and try to make your visit the best experience possible. My sister-in-law to be was just there and purchased her gown and my good friend is about to as well!

Thank you to everyone at Brides by Demetrios for making my wedding to be so special. I really am going to feel like a princess thanks to you!

Pros: Everything!

Cons: None

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Check it out for your self!! AMAZING DRESSES!!!

I just got done with my wedding and found all my wedding items at Demetrios. I didn't read any reviews before I went and was surprised to read all these bad reviews. I had a great experience with the staff there.

I found my gown at an amazing price!!! I was so excited to get a designer gown. Demtrios has some dresses that are discountiued (can't order any more) on sale for awsome price.

When I entered I was greeted and asked to sign a reg. form so that they could keep record of my favorites. Then I was given a tour of the dresses my consultant was so helpful and really knew what I wanted. After trying on a few, she brought me one that I wouldn't have thought to try on. Of course.... I ended up loving it the most. It fit really well to it happened to be discountiued and I was able to get a discount to buy that sample dress, I was ecsatic because I was on a budget. After I got my dress figured out :) She showed me over to the bridesmaids. I was ovewhelmed by the amount of dresses that were there. But she stuck by my side and went through all 8 companies to figure what color and style I was looking for my maids. I found thier dresses and in the color i had planned to.
Which was amazing because I'd been all over and spent hours online trying to find this color. I was so excited to get all my wedding attire done and what I wanted. Demetrois really made it not stressful for me.
I'd recommed this place to all my friends!!! In fact 3 of my friends got thier dresses here since my wedding and had a great experince TOO!

5
★★★★★

Check it out for your self!! AMAZING DRESSES!!!

I just got done with my wedding and found all my wedding items at Demetrios. I didn't read any reviews before I went and was surprised to read all these bad reviews. I had a great experience with the staff there.

I found my gown at an amazing price!!! I was so excited to get a designer gown. Demtrios has some dresses that are discountiued (can't order any more) on sale for awsome price.

When I entered I was greeted and asked to sign a reg. form so that they could keep record of my favorites. Then I was given a tour of the dresses my consultant was so helpful and really knew what I wanted. After trying on a few, she brought me one that I wouldn't have thought to try on. Of course.... I ended up loving it the most. It fit really well to it happened to be discountiued and I was able to get a discount to buy that sample dress, I was ecsatic because I was on a budget. After I got my dress figured out :) She showed me over to the bridesmaids. I was ovewhelmed by the amount of dresses that were there. But she stuck by my side and went through all 8 companies to figure what color and style I was looking for my maids. I found thier dresses and in the color i had planned to.
Which was amazing because I'd been all over and spent hours online trying to find this color. I was so excited to get all my wedding attire done and what I wanted. Demetrois really made it not stressful for me.
I'd recommed this place to all my friends!!! In fact 3 of my friends got thier dresses here since my wedding and had a great experince TOO!

Pros: friendly, knowledable, great price

Cons: mapquest gives u wrong directions,

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This place made my wedding dress shopping horrible. The lady had me almost in tears! We first walk in and give them our budget and she put up her snot nose and told us she will see what she can do. Later on we went into the dressing room and she told me "these are my dresses I know what I'm doing" which was annoying to hear. Also trying on dresses they never had the correct lace to tie up the back and she didnt lace it all the way because she didnt want to waste 20 mins! She also kept telling me she knew me and was pushing a dress on me so hard that she almost had me in tears. I could go on from here. I should have listened to my friends and took their advice to not go there. I do not know anyone who had a good experience there. I plan on writing a complaint on this woman because how dare she almost have me in tears because she was pushing a dress on my so hard.

1
★☆☆☆☆

This place made my wedding dress shopping horrible. The lady had me almost in tears! We first walk in and give them our budget and she put up her snot nose and told us she will see what she can do. Later on we went into the dressing room and she told me "these are my dresses I know what I'm doing" which was annoying to hear. Also trying on dresses they never had the correct lace to tie up the back and she didnt lace it all the way because she didnt want to waste 20 mins! She also kept telling me she knew me and was pushing a dress on me so hard that she almost had me in tears. I could go on from here. I should have listened to my friends and took their advice to not go there. I do not know anyone who had a good experience there. I plan on writing a complaint on this woman because how dare she almost have me in tears because she was pushing a dress on my so hard.

Cons: Felt like I was dealing with a car sales man

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I walk in and almost no one is there (which should have told me something) but the front desk tells me to wait while they finish something. After several minutes, I ask if I can just go look at bridesmaid dresses which they reluctantly allow me to do. I find a few dresses and try them on by myself after the attendant abandons me for a larger party which came in. I pick a few that I like and ask if I can have the style numbers so I can discuss them with the bride. They tell me "no". Then a manager walks out and tells me that they don't give out numbers and I have to buy a dress on the spot or they won't measure me either. I say politely that I'm not ready to buy a dress yet and they literally escort me back to the lobby to leave. I've never experienced anything like it. Moms Maids and More was 1000x more helpful. Stay away from Brides by Demetrios ladies. Rude, Rude, Rude.

1
★☆☆☆☆

I walk in and almost no one is there (which should have told me something) but the front desk tells me to wait while they finish something. After several minutes, I ask if I can just go look at bridesmaid dresses which they reluctantly allow me to do. I find a few dresses and try them on by myself after the attendant abandons me for a larger party which came in. I pick a few that I like and ask if I can have the style numbers so I can discuss them with the bride. They tell me "no". Then a manager walks out and tells me that they don't give out numbers and I have to buy a dress on the spot or they won't measure me either. I say politely that I'm not ready to buy a dress yet and they literally escort me back to the lobby to leave. I've never experienced anything like it. Moms Maids and More was 1000x more helpful. Stay away from Brides by Demetrios ladies. Rude, Rude, Rude.

Cons: Horrible customer service

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Hi people!
I'm here to tell you about my experience with Brides by Demetrios.
Well as you can see there are low reviews and high reviews so mine is another addition to the HIGH!!! I am extremely pleased with their customer serivce!! I have never been treated as great as I have with them!! My consultant is Jenn, she is awesome!! She listens to what you like, gives her opinion on things and makes the experience unforgettable!! I went to Brides by Demetrios with my parents, sister, and uncle! the whole fam!! :o) Well they never became overwhelmed by having us all there! i tried on like 10-15 gowns and Jenn was so patient with me the whole time!! The manager, Victoria, is the best! She was interacting with me and my family! We went on a Sunday and they closed at 5pm well we were there from 3:00-5:30 and they never even mentioned the time to us, we had no clue the store was already closed!! That is how great their service is!! I just ordered my wedding gown from them and now I just have to wait for it to get here!! I will post more and let you know how it all turns out after I get my gown!! We really are very thankful with Brides by Demetrios for making this time a wonderful experience!! Go there and make an appointment with Jenn!! She's awesome!!

5
★★★★★

Hi people!
I'm here to tell you about my experience with Brides by Demetrios.
Well as you can see there are low reviews and high reviews so mine is another addition to the HIGH!!! I am extremely pleased with their customer serivce!! I have never been treated as great as I have with them!! My consultant is Jenn, she is awesome!! She listens to what you like, gives her opinion on things and makes the experience unforgettable!! I went to Brides by Demetrios with my parents, sister, and uncle! the whole fam!! :o) Well they never became overwhelmed by having us all there! i tried on like 10-15 gowns and Jenn was so patient with me the whole time!! The manager, Victoria, is the best! She was interacting with me and my family! We went on a Sunday and they closed at 5pm well we were there from 3:00-5:30 and they never even mentioned the time to us, we had no clue the store was already closed!! That is how great their service is!! I just ordered my wedding gown from them and now I just have to wait for it to get here!! I will post more and let you know how it all turns out after I get my gown!! We really are very thankful with Brides by Demetrios for making this time a wonderful experience!! Go there and make an appointment with Jenn!! She's awesome!!

Pros: Beautiful gowns, great customer service!!

Cons: none

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I was a little nervous going into Demetrios because I heard they are sometimes rude and snotty. My experience was amazing!!!! Michelle was my attendant and she goes above and beyond any service that I experienced while looking for the perfect gown for my July 2009 wedding. I can not speak for the alteration department, for I am still awaiting my dress to come in, but Michelle gave me her entire attention and made me feel like every bride looking for her perfect gown should feel! She used to be a wedding planner and now helps brides look their most beautiful! She greets with a cheerful smile, asked me some initial questions on what type of dresses appeal to me and then she went up and down the isles and pulled the perfect dresses!! She nailed exactly what I was looking for, the hardest part was deciding which one! She goes into the dressing area with you, helps you into the dresses while the panel of girls you've brought in get to sit and relax, then you are presented to them! This is definately the experience I dreamed of and found my dream dress! Thank you Michelle for your time and help!!!! ANY BRIDE LOOKING FOR THAT AMAZING FEELING ONLY WE CAN GET ONCE IN OUR LIFE WHEN WE FIND THE PERFECT DRESS, GO SEE MICHELLE AT BRIDES BY DEMETRIOS IN INDIANAPOLIS.

5
★★★★★

I was a little nervous going into Demetrios because I heard they are sometimes rude and snotty. My experience was amazing!!!! Michelle was my attendant and she goes above and beyond any service that I experienced while looking for the perfect gown for my July 2009 wedding. I can not speak for the alteration department, for I am still awaiting my dress to come in, but Michelle gave me her entire attention and made me feel like every bride looking for her perfect gown should feel! She used to be a wedding planner and now helps brides look their most beautiful! She greets with a cheerful smile, asked me some initial questions on what type of dresses appeal to me and then she went up and down the isles and pulled the perfect dresses!! She nailed exactly what I was looking for, the hardest part was deciding which one! She goes into the dressing area with you, helps you into the dresses while the panel of girls you've brought in get to sit and relax, then you are presented to them! This is definately the experience I dreamed of and found my dream dress! Thank you Michelle for your time and help!!!! ANY BRIDE LOOKING FOR THAT AMAZING FEELING ONLY WE CAN GET ONCE IN OUR LIFE WHEN WE FIND THE PERFECT DRESS, GO SEE MICHELLE AT BRIDES BY DEMETRIOS IN INDIANAPOLIS.

Pros: Michelle

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Before I went to Demetrios I did exactly what you are doing now. I researched every website and dress magazine to find the perfect gown. Every time I found something I loved, it was a Demetrios gown. I got directions and decided to look at the reviews on the customer service. I saw mix reviews on the store. I wanted to find out on my own because there is obviously always two sides to a story, a person who is a princess and can never be pleased might have wrote that bad review. As a bride I know the "everything is about me" attitude can turn in to the woman on 27 dresses...Bridezilla. I called and made an appt. The woman was very courteous and even improved the directions, I got from map quest, to make sure I didn't get lost. I was told who'd be my consultant and the length of appointment. She encouraged me to go on their website and pick out a couple I?d like to try on. She said I could bring in the style numbers if I wanted and she could pull those while I looked through the selection. When I arrived I was greeted and I filled out my own file so any dress that I liked could be written down and they would have it on hand for me. She then told me a little about Demetrios and each line. There was a lot more dresses then I thought could be in that store. I didn't feel overwhelmed at all because everyone was willing and ready to help. She helped me in and out of every gown and recommend different accessories that could dress up or down the gown. My favorite part was the huge mirrors and great lighting. You could really see the dress from all angles. I found my favorite dress and made a second appt with her. I decided to have my mom come with me the second time. I got the same consultant she greeted me and already had my dress, veil and shoes waiting for me the dressing room. I was amazed at the customer service I received. I bought my dress and brought my bridesmaid to get dresses there too. I had a wonderful experience. I highly recommend this store!!!

5
★★★★★

Before I went to Demetrios I did exactly what you are doing now. I researched every website and dress magazine to find the perfect gown. Every time I found something I loved, it was a Demetrios gown. I got directions and decided to look at the reviews on the customer service. I saw mix reviews on the store. I wanted to find out on my own because there is obviously always two sides to a story, a person who is a princess and can never be pleased might have wrote that bad review. As a bride I know the "everything is about me" attitude can turn in to the woman on 27 dresses...Bridezilla. I called and made an appt. The woman was very courteous and even improved the directions, I got from map quest, to make sure I didn't get lost. I was told who'd be my consultant and the length of appointment. She encouraged me to go on their website and pick out a couple I?d like to try on. She said I could bring in the style numbers if I wanted and she could pull those while I looked through the selection. When I arrived I was greeted and I filled out my own file so any dress that I liked could be written down and they would have it on hand for me. She then told me a little about Demetrios and each line. There was a lot more dresses then I thought could be in that store. I didn't feel overwhelmed at all because everyone was willing and ready to help. She helped me in and out of every gown and recommend different accessories that could dress up or down the gown. My favorite part was the huge mirrors and great lighting. You could really see the dress from all angles. I found my favorite dress and made a second appt with her. I decided to have my mom come with me the second time. I got the same consultant she greeted me and already had my dress, veil and shoes waiting for me the dressing room. I was amazed at the customer service I received. I bought my dress and brought my bridesmaid to get dresses there too. I had a wonderful experience. I highly recommend this store!!!

Pros: great service and selection

Cons: nothing :)

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As woman who works in the Bridal industry I just want all of the readers out there to take a second and think about these reviews. Who writes them. Bridezillas! When I have a customer, I work my hardest to find the dress that looks the best on them, help them accessories, and do my best to keep track of a brides constantly changing plans, and I watch their orders status. There are always things that happen that are out of my control, especially when you have, literally, 100's of brides to one consultant, and I do my best, but when a bride or one of her family or bridal party members comes into my shop and starts to cuss words that would make a sailor blush and question my proffessionalism and competence, what do they expect from my future repor with them. All the good reveiws on this site are from GOOD PEOPLE. When something unforseen and out of my hands happens, I always try to fix it regardless of the customer. If I get yelled at, I get flustered, if a bride trusts that I'm doing my best, I might go even beyond helping them with the current situation. The girls who work here are generally fresh out of school and earger to help. They don't need to be intimidated by some bride on a power trip and left to think what lucky fiance's they all have. Also, a lot of our brides, on the phone, in person, and online, take a very strong poetic license in order to get more reaction and gratification out of their sob stories. So when you read these negative reviews, keep in mind, these are from people who have nothing better to do then to go online and speak poorly about someone's livley hood and hair color.

5
★★★★★

As woman who works in the Bridal industry I just want all of the readers out there to take a second and think about these reviews. Who writes them. Bridezillas! When I have a customer, I work my hardest to find the dress that looks the best on them, help them accessories, and do my best to keep track of a brides constantly changing plans, and I watch their orders status. There are always things that happen that are out of my control, especially when you have, literally, 100's of brides to one consultant, and I do my best, but when a bride or one of her family or bridal party members comes into my shop and starts to cuss words that would make a sailor blush and question my proffessionalism and competence, what do they expect from my future repor with them. All the good reveiws on this site are from GOOD PEOPLE. When something unforseen and out of my hands happens, I always try to fix it regardless of the customer. If I get yelled at, I get flustered, if a bride trusts that I'm doing my best, I might go even beyond helping them with the current situation. The girls who work here are generally fresh out of school and earger to help. They don't need to be intimidated by some bride on a power trip and left to think what lucky fiance's they all have. Also, a lot of our brides, on the phone, in person, and online, take a very strong poetic license in order to get more reaction and gratification out of their sob stories. So when you read these negative reviews, keep in mind, these are from people who have nothing better to do then to go online and speak poorly about someone's livley hood and hair color.

Pros: Many affordable, custom, designer gowns and a fun, knowledgable staff

Cons: Bridezillas ruining the experience for other brides

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Going to Demetrios in Bellevue was a nightmare. I had read both the good reviews and bad ones and decided to give it a shot. I first went back in April. I was newly engaged and was hoping to narrow down some gowns to my style, since i had never before put a bridal dress on. My consultant was extremely unprofessional, which was a huge let down. She looked like she has just rolled over out of bed. Her hair was a wierd color orange/red, obviously not brushed or washed, and she wore old beat up slip on shoes. My impression was that she would say anything to get me to buy a gown. The manager was also trying to help my sister and I find some dresses, but was more busy looking in the mirror at her own reflection, and then when i walked past her office, she was sitting in there painting her finger nails. I thought this day was supposed to be about me, but i felt more like the employees were just trying to do as little as possible to help. Maybe it was because it was my first time, and they didnt think i would purchase. Who knows. This experience was not what I had hoped.
Last month my girlfriend got engaged and said Brides By Demetrios was her first choice to visit, so I reluctently came along. This time was far worse. Even though she had an appointment, she was completely ignored. I could barely even tell you what our consultant looked like, since we rarely saw her. And again, the manager was permanently looking in the mirror at herself!! I would suggest doing your bridal gown shopping elswhere, as beautiful as the dresses were.

1
★☆☆☆☆

Going to Demetrios in Bellevue was a nightmare. I had read both the good reviews and bad ones and decided to give it a shot. I first went back in April. I was newly engaged and was hoping to narrow down some gowns to my style, since i had never before put a bridal dress on. My consultant was extremely unprofessional, which was a huge let down. She looked like she has just rolled over out of bed. Her hair was a wierd color orange/red, obviously not brushed or washed, and she wore old beat up slip on shoes. My impression was that she would say anything to get me to buy a gown. The manager was also trying to help my sister and I find some dresses, but was more busy looking in the mirror at her own reflection, and then when i walked past her office, she was sitting in there painting her finger nails. I thought this day was supposed to be about me, but i felt more like the employees were just trying to do as little as possible to help. Maybe it was because it was my first time, and they didnt think i would purchase. Who knows. This experience was not what I had hoped.
Last month my girlfriend got engaged and said Brides By Demetrios was her first choice to visit, so I reluctently came along. This time was far worse. Even though she had an appointment, she was completely ignored. I could barely even tell you what our consultant looked like, since we rarely saw her. And again, the manager was permanently looking in the mirror at herself!! I would suggest doing your bridal gown shopping elswhere, as beautiful as the dresses were.

Pros: beautiful dresses....breathtaking

Cons: consultants(melissa was mine) and manager

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I love this store!!! I am shocked to see all of the bad reviews, and can say they must have been from some serious bridezillas. I was married last July, and ofcourse was the over paniced bride that wanted everything perfect. And that's exactly what i got.. perfection. I really do have all the girls from Brides by Demetrios to thank! Rochelle, Kim, Leah, Lilly and yes even THE MANAGER Mary. I had a very hectic year and was not sure how i would pull my wedding off, especially with 6 different shape/sized bridesmaids in 4 different states, and getting married on the most popular day of the year to boot. These girls, kept me calm, made me laugh, helped me way above their duties (even going as far as coming in early before store hours when i had forgotten something the morning of my wedding!) and yes.. they even helped me to find "the perfect dress". I had such a great experience, that i've sent a sister inlaw, friends, my mother inlaw (you know these girls have to be great for that) and just today my twin, who loved it! . All reconfirming what great staff they have. If you are looking for a cheap $99 dollar dress, then go to davids bridal, but you'll get cheap help as well. If you want high quality for a great price.. Demetrios is your place!

5
★★★★★

I love this store!!! I am shocked to see all of the bad reviews, and can say they must have been from some serious bridezillas. I was married last July, and ofcourse was the over paniced bride that wanted everything perfect. And that's exactly what i got.. perfection. I really do have all the girls from Brides by Demetrios to thank! Rochelle, Kim, Leah, Lilly and yes even THE MANAGER Mary. I had a very hectic year and was not sure how i would pull my wedding off, especially with 6 different shape/sized bridesmaids in 4 different states, and getting married on the most popular day of the year to boot. These girls, kept me calm, made me laugh, helped me way above their duties (even going as far as coming in early before store hours when i had forgotten something the morning of my wedding!) and yes.. they even helped me to find "the perfect dress". I had such a great experience, that i've sent a sister inlaw, friends, my mother inlaw (you know these girls have to be great for that) and just today my twin, who loved it! . All reconfirming what great staff they have. If you are looking for a cheap $99 dollar dress, then go to davids bridal, but you'll get cheap help as well. If you want high quality for a great price.. Demetrios is your place!

Pros: great staff! great dresses! great experience

Cons: you can only do it once

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My doubts started when we were looking at dresses and my friend, the bride, was told that if we weren't going to try on 'Serious' dresses then we should leave. Because trying on wedding dresses means you only try on ones you 'know' you're going to like, without looking at different styles?

Then next fiasco, we ordered our bride's maid's dresses here.

I talked with a lady, who told me that I ABSOLUTELY WOULD PUT ON WEIGHT before the wedding, so I should order the larger size (I was between an 8 and 10). I had a friend faxing information back and forth with these people, and after I had told them to order me an 8, the order information came to me as a 12. Fortunately my friend marked it out and made them order me an 8. The other brides were not this lucky. Two of them can put their dresses on, zipped up, over their heads they ordered them so large. They REFUSED to have the dresses altered, even though they are the professionals and should know that hip measurements don't mean squat when ordering a flared hip dress. We had to call corporate and explain that they were ordering the dresses in the wrong size so that they could charge us EACH $150 for alterations (aside from the two of us who demanded dresses in our correct sizes). Even then, they were reluctant to resize the wrong sized dresses.

They also charge more for their dresses than ordering them online, and it's slower.

Apart from being rude, and trying to swindle us out of extra money, oh wait, there wasn't anything good about this place.

1
★☆☆☆☆

My doubts started when we were looking at dresses and my friend, the bride, was told that if we weren't going to try on 'Serious' dresses then we should leave. Because trying on wedding dresses means you only try on ones you 'know' you're going to like, without looking at different styles?

Then next fiasco, we ordered our bride's maid's dresses here.

I talked with a lady, who told me that I ABSOLUTELY WOULD PUT ON WEIGHT before the wedding, so I should order the larger size (I was between an 8 and 10). I had a friend faxing information back and forth with these people, and after I had told them to order me an 8, the order information came to me as a 12. Fortunately my friend marked it out and made them order me an 8. The other brides were not this lucky. Two of them can put their dresses on, zipped up, over their heads they ordered them so large. They REFUSED to have the dresses altered, even though they are the professionals and should know that hip measurements don't mean squat when ordering a flared hip dress. We had to call corporate and explain that they were ordering the dresses in the wrong size so that they could charge us EACH $150 for alterations (aside from the two of us who demanded dresses in our correct sizes). Even then, they were reluctant to resize the wrong sized dresses.

They also charge more for their dresses than ordering them online, and it's slower.

Apart from being rude, and trying to swindle us out of extra money, oh wait, there wasn't anything good about this place.

Pros: None

Cons: Cost, Service

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Want to destroy you wedding planning and hate your life? Want to think you wedding will be horrible, simply because they are ridiculous and hate you the second you walk in? Want to make all your brides maids hate you for the experience? Well, then select Brides By Demetrios. Any review above one star is lying about their experience. I would give it zero stars if I could. Please, please, please, dont go there. For your own mental health.

1
★☆☆☆☆

Want to destroy you wedding planning and hate your life? Want to think you wedding will be horrible, simply because they are ridiculous and hate you the second you walk in? Want to make all your brides maids hate you for the experience? Well, then select Brides By Demetrios. Any review above one star is lying about their experience. I would give it zero stars if I could. Please, please, please, dont go there. For your own mental health.

Pros: NOTHING!

Cons: EVERYTHING!

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I can't believe all of the bad reviews on here! I just got married 2 weeks ago and I ordered everything possible from this store, including 2 wedding gowns and dresses for all 10 of my bridesmaids. I worked with the sales consultants many times and every time they made it an easy, fun experience for me. Everything came on time and looking fantastic. The dresses there are all absolutely gorgeous, and when I found that perfect one my sales consultant helped me through the process and made this stressful time very easy. All of my bridesmaids and my mom loved coming to this place. Don't listen to all of the bad reviews. If you're looking for a place that will make this experience as terrific as it was for me, then go to Brides by Demetrios.

5
★★★★★

I can't believe all of the bad reviews on here! I just got married 2 weeks ago and I ordered everything possible from this store, including 2 wedding gowns and dresses for all 10 of my bridesmaids. I worked with the sales consultants many times and every time they made it an easy, fun experience for me. Everything came on time and looking fantastic. The dresses there are all absolutely gorgeous, and when I found that perfect one my sales consultant helped me through the process and made this stressful time very easy. All of my bridesmaids and my mom loved coming to this place. Don't listen to all of the bad reviews. If you're looking for a place that will make this experience as terrific as it was for me, then go to Brides by Demetrios.

Pros: Amazing sales associates, very caring, helpful manager

Cons: Sometimes kind of busy

.

The staff at Brides by Demetrious , in Bellevue, were eager to sell me my wedding gown and promptly forgot all about customer service after the sale. On the first scheduled fitting I learned that the wrong size dress had been ordered, management offered to cover all of my alterations due to their mistake. Kim, the sales associate helping me assured me that the dress would be rushed to Bellevue in a week or so and that I would have plenty of time for alterations. Two weeks later the dress arrived, but the woman who did alterations would be on vacation for another week. My wedding was less than one month away at this point, I was getting nervous. My first fitting (two weeks before the wedding), was a five minute rush. At the second fitting the woman decided to sew in bra cups and take in the hips more. I was told to return one day before my wedding to pick up the dress. When I arrived to pick up the gown there was no one to help me get into the dress or to check if the final alterations were satisfactory. They were too busy trying to sell more dresses. At this point (one day before the wedding) my only option was to take the dress home. You could see the sewn in breast cups through the material, and the material from the hips was left in the dress, creating a horrible looking seam. I feel cheated every time I look at my wedding photos. Do not buy a dress from this place!!!!! If you do, take the dress some place else for alterations.

1
★☆☆☆☆

The staff at Brides by Demetrious , in Bellevue, were eager to sell me my wedding gown and promptly forgot all about customer service after the sale. On the first scheduled fitting I learned that the wrong size dress had been ordered, management offered to cover all of my alterations due to their mistake. Kim, the sales associate helping me assured me that the dress would be rushed to Bellevue in a week or so and that I would have plenty of time for alterations. Two weeks later the dress arrived, but the woman who did alterations would be on vacation for another week. My wedding was less than one month away at this point, I was getting nervous. My first fitting (two weeks before the wedding), was a five minute rush. At the second fitting the woman decided to sew in bra cups and take in the hips more. I was told to return one day before my wedding to pick up the dress. When I arrived to pick up the gown there was no one to help me get into the dress or to check if the final alterations were satisfactory. They were too busy trying to sell more dresses. At this point (one day before the wedding) my only option was to take the dress home. You could see the sewn in breast cups through the material, and the material from the hips was left in the dress, creating a horrible looking seam. I feel cheated every time I look at my wedding photos. Do not buy a dress from this place!!!!! If you do, take the dress some place else for alterations.

Pros: a wide variety of affordable dresses

Cons: poor customer service, not enough staff, drab fitting rooms, no follow through

.

My best friend got engaged summer of 2006 and made an appointment at Demetrios' Bellevue later that summer. I accompanied my friend to all her visits to here. Her consultant was nice upon our arrival and we proceeded to look for dresses for her to try on and she was given a room to put the dresses in. Putting on the dresses is a tricky task and her sales consultant was nowhere to be seen, so I went to go find someone to help out ended up front. When I asked if someone could help us with getting a dress on, I was met by a middle aged woman with short spikyish hair who said "Oh, no, you can't try on the dresses unless you have an appointment" to which my eyebrows probably raised up a bit as I replied "Actually, we do have an appointment." My first encounter with the woman who I believe is the manager there. Her dress was ordered and we went back in Jan 2007 to find the bridesmaid dresses. The order was placed for those and when inquiring on the status of when her wedding dress would arrive, was informed late Feb/early Mar. My friend called in the beginning of March, and was told her dress was not yet there, but they would call her as soon as it arrived. Two weeks later, she called again, and was told it still was not there. One week later (and starting to worry) she called again and was told "Oh, yes, it is here! It just arrived, we were about to call you." Wow - nearly a month late in arriving. Okay, time for alterations. The lady who did them was a nice middle aged asian woman. If anything, I pitied her having to work under spiky haired manager lady who we heard yelling at the poor woman out in the front. Is there not an office to do that in so you at least can spare a person their dignity and not have your entire clientele in the shop hear you chewing out your staff? Talk about lack of professionalism and respect. Overall, dresses were good, service not so good, prices were okay, and management is HORRIBLE. For my wedding, I will AVOID this place.

1
★☆☆☆☆

My best friend got engaged summer of 2006 and made an appointment at Demetrios' Bellevue later that summer. I accompanied my friend to all her visits to here. Her consultant was nice upon our arrival and we proceeded to look for dresses for her to try on and she was given a room to put the dresses in. Putting on the dresses is a tricky task and her sales consultant was nowhere to be seen, so I went to go find someone to help out ended up front. When I asked if someone could help us with getting a dress on, I was met by a middle aged woman with short spikyish hair who said "Oh, no, you can't try on the dresses unless you have an appointment" to which my eyebrows probably raised up a bit as I replied "Actually, we do have an appointment." My first encounter with the woman who I believe is the manager there. Her dress was ordered and we went back in Jan 2007 to find the bridesmaid dresses. The order was placed for those and when inquiring on the status of when her wedding dress would arrive, was informed late Feb/early Mar. My friend called in the beginning of March, and was told her dress was not yet there, but they would call her as soon as it arrived. Two weeks later, she called again, and was told it still was not there. One week later (and starting to worry) she called again and was told "Oh, yes, it is here! It just arrived, we were about to call you." Wow - nearly a month late in arriving. Okay, time for alterations. The lady who did them was a nice middle aged asian woman. If anything, I pitied her having to work under spiky haired manager lady who we heard yelling at the poor woman out in the front. Is there not an office to do that in so you at least can spare a person their dignity and not have your entire clientele in the shop hear you chewing out your staff? Talk about lack of professionalism and respect. Overall, dresses were good, service not so good, prices were okay, and management is HORRIBLE. For my wedding, I will AVOID this place.

Pros: Nice selection

Cons: Terrible & rude manager

.

I would not even give this store a one star if possible. I called ahead and made an appointment for my future daughter-in-law to try on dresses. Upon our arrival we were greeted nicely and our salesperson proceeded to take us through the salesroom and show us the different types of dresses, that is where the service stopped. After choosing a few gowns to start with the bride went in the dressing room to try gowns on... what a dissapointment, there was no help in trying the gowns on, the gowns were dirty and two of the three she started with, the zipper was broken. The gowns by Demetrio's are cheaply made, although the prices are high, the detailing of the gowns is heavy and not nicely done. Our recommendation is to save your time and skip this store!

1
★☆☆☆☆

I would not even give this store a one star if possible. I called ahead and made an appointment for my future daughter-in-law to try on dresses. Upon our arrival we were greeted nicely and our salesperson proceeded to take us through the salesroom and show us the different types of dresses, that is where the service stopped. After choosing a few gowns to start with the bride went in the dressing room to try gowns on... what a dissapointment, there was no help in trying the gowns on, the gowns were dirty and two of the three she started with, the zipper was broken. The gowns by Demetrio's are cheaply made, although the prices are high, the detailing of the gowns is heavy and not nicely done. Our recommendation is to save your time and skip this store!

.

My daughter told me she had seen reviews written about Demetrios and I had to see for my self. We both had such a wonderful time Shopping for her wedding gown. We happened to be in the weekend they were all dressed in Pink. The girls had Pink scarfs, Demetrios shirts and Pink and black skirts with pink shoes. There was even cookies and tea in china cups for the customers. The girls were so cute. Our sales consultant was so helpfull and the Manager was so interested in the planning of our wedding. She in fact picked my daughters dress out. The store had such a great vibe. From the moment we arrived we were greated with a welcome and a big smile. It troubles me on what should be the happiest time in a girls life that a bride would be so mean towards a such a helpful staff that I felt was so pleasent. The sales consultant that was helping me looked very young, but in fact had told us she had her fashion degree as well as three other employees that were working there. It was obvious. She new her merchandise. We decided that day there was no reason to shop any where else and purchased the gown. Four days after our visit to the store we received a thank you card and a ship date for the gown. I am not one to sit and write a letter, but was shocked at what I read. Any how...We have since been back to purchase gowns for the wedding party and again had received the same customer service. I understand when problems in any sitiuation arrise, I have done this with two daughters now. I am very happy we found my daughters dress at demetrios, and will not forget the pleasent experience we had. From what we experienced they pride themselves on customer service.

5
★★★★★

My daughter told me she had seen reviews written about Demetrios and I had to see for my self. We both had such a wonderful time Shopping for her wedding gown. We happened to be in the weekend they were all dressed in Pink. The girls had Pink scarfs, Demetrios shirts and Pink and black skirts with pink shoes. There was even cookies and tea in china cups for the customers. The girls were so cute. Our sales consultant was so helpfull and the Manager was so interested in the planning of our wedding. She in fact picked my daughters dress out. The store had such a great vibe. From the moment we arrived we were greated with a welcome and a big smile. It troubles me on what should be the happiest time in a girls life that a bride would be so mean towards a such a helpful staff that I felt was so pleasent. The sales consultant that was helping me looked very young, but in fact had told us she had her fashion degree as well as three other employees that were working there. It was obvious. She new her merchandise. We decided that day there was no reason to shop any where else and purchased the gown. Four days after our visit to the store we received a thank you card and a ship date for the gown. I am not one to sit and write a letter, but was shocked at what I read. Any how...We have since been back to purchase gowns for the wedding party and again had received the same customer service. I understand when problems in any sitiuation arrise, I have done this with two daughters now. I am very happy we found my daughters dress at demetrios, and will not forget the pleasent experience we had. From what we experienced they pride themselves on customer service.

Pros: Gown Selection

Cons: Parking on weekends

.

I celebrated two weddings with both of my daughters this year. Our first experience with our youngest daughter was wonderful The Bellevue, Washington store was friendly and helpful. The experience with my oldest daughter just four months later has been a nightmare. The wrong dress was ordered and had to be reordered (which worked out because she had ordered her dress in plenty of time), the wrong veil was ordered and when it came in two months before the wedding, we were told she wouldn't get the correct veil until just one week before the wedding. Sure enough, it was the wrong veil too. The manager of the Bellevue, Washington store was rude, wouldn't listen, and denied, denied, denied they had made a mistake. So much for customer service. The Assistant Manager, Kim helped my daughter choose a different veil from the floor. My daughter didn't have the veil she chose for her wedding day, but at least she had a veil. Kim should be the store manager. She was kind and soft spoken, totally customer service oriented. The Manager of the store should take lessons from her. I can't believe how awful the store has become in just a few months. The Regional Manager should fire the Manager of the Bellevue store. After we had problems with them, I read reviews for Demetrios on the web and the Bellevue store's manager was mentioned more than once as being rude and inconsiderate. I agree. When we first went to the store I recommended it to everyone, I thought everyone was so helpful and the store had a great selection. Now I tell everyone who will listen to watch out. They are extremely unreliable and rude. With the exception of Kim.

1
★☆☆☆☆

I celebrated two weddings with both of my daughters this year. Our first experience with our youngest daughter was wonderful The Bellevue, Washington store was friendly and helpful. The experience with my oldest daughter just four months later has been a nightmare. The wrong dress was ordered and had to be reordered (which worked out because she had ordered her dress in plenty of time), the wrong veil was ordered and when it came in two months before the wedding, we were told she wouldn't get the correct veil until just one week before the wedding. Sure enough, it was the wrong veil too. The manager of the Bellevue, Washington store was rude, wouldn't listen, and denied, denied, denied they had made a mistake. So much for customer service. The Assistant Manager, Kim helped my daughter choose a different veil from the floor. My daughter didn't have the veil she chose for her wedding day, but at least she had a veil. Kim should be the store manager. She was kind and soft spoken, totally customer service oriented. The Manager of the store should take lessons from her. I can't believe how awful the store has become in just a few months. The Regional Manager should fire the Manager of the Bellevue store. After we had problems with them, I read reviews for Demetrios on the web and the Bellevue store's manager was mentioned more than once as being rude and inconsiderate. I agree. When we first went to the store I recommended it to everyone, I thought everyone was so helpful and the store had a great selection. Now I tell everyone who will listen to watch out. They are extremely unreliable and rude. With the exception of Kim.

Pros: Great selection, Assistant Manager was kind and helpful

Cons: Manager was rude and denied when they made mistakes in ordering

.

The service was so bad. The employees are unprofesional and seem very uneducated/experienced. The employees looked about 16 and were all wearing bed time slippers! I had an appointment and couldn't get anyone to help me, we had to go out front and find someone. I read all the bad reviews but still went, I found a dress that I fell in love with and bought it, huge mistake. Everytime I call my file is "lost" or "misplaced" and they have to call me back after they find i, usually the next day. My sister went in to get measured for a bridesmaid dress and she had to wait while to searched for my file even though she had an appointment. They failed to send be some paperwork and when I called about it the girl couldn't tell me if my dresses had been ordered or not...she was sort of sure... but she had to call me back when her manager was back in on Monday, I was promised a phone call on Monday and received it on Tuesday. I haven't got dress yet but I'm expecting mistakes and problems. I even brought up the bad reveiws I had read and the manager assured me that the problems accured under different management and she stated "we don't make mistakes!" She needs to take the blind fold off, the whole experience has been a disaster! Save yourself the headache and just dont go!

1
★☆☆☆☆

The service was so bad. The employees are unprofesional and seem very uneducated/experienced. The employees looked about 16 and were all wearing bed time slippers! I had an appointment and couldn't get anyone to help me, we had to go out front and find someone. I read all the bad reviews but still went, I found a dress that I fell in love with and bought it, huge mistake. Everytime I call my file is "lost" or "misplaced" and they have to call me back after they find i, usually the next day. My sister went in to get measured for a bridesmaid dress and she had to wait while to searched for my file even though she had an appointment. They failed to send be some paperwork and when I called about it the girl couldn't tell me if my dresses had been ordered or not...she was sort of sure... but she had to call me back when her manager was back in on Monday, I was promised a phone call on Monday and received it on Tuesday. I haven't got dress yet but I'm expecting mistakes and problems. I even brought up the bad reveiws I had read and the manager assured me that the problems accured under different management and she stated "we don't make mistakes!" She needs to take the blind fold off, the whole experience has been a disaster! Save yourself the headache and just dont go!

Pros: parking- THATS IT!!!

Cons: EVERYTHING, HORRIBLE SERVICE, BAD VALUE

.

Sorry to say this was the worst experience. I am speaking as a mother of the bride - and my daughter was treated so rudely here it is ridiculous. It seemed to be okay in the beginning, yet even our last visit you could tell they were very unorganized and not so helpful.
I work in an industry that is all about providing customer service and if I had spoken to one of our customers or clients they way my daughter had been I sure would not have a job. The sad part is this poor service is coming from the store manager.
We made an appointment over a month ago - at which time I was confirming the status of receiving the veil, as we already had the dress (thank goodness). I was told it would be in April 5th, and be in plenty of time for our appt on May 1st. My daughter showed up for this appointment before I did and we were not even on the calendar much less did they have the veil. A time that is suppose to be joyous for the bride turned in to and very unnecessary rude encounter leaving my daughter in tears all the way home. I proceeded to call and speak to the manager who I found unprofessional, not helpful and rude. Bottom line from her was that we should just take our dress and go somewhere else. I would think that if you had a distraught bride you would make every accomodation for them, being how they screwed up!! Well we are still unsure about the veil - But I am sure that I am reporting this to the head department for Brides by /Demetrios and I would advise others with the same bad experience to do the same. You can get their number in New York at the main website. This store and it's service gives this product a really bad name in their industry.

1
★☆☆☆☆

Sorry to say this was the worst experience. I am speaking as a mother of the bride - and my daughter was treated so rudely here it is ridiculous. It seemed to be okay in the beginning, yet even our last visit you could tell they were very unorganized and not so helpful.
I work in an industry that is all about providing customer service and if I had spoken to one of our customers or clients they way my daughter had been I sure would not have a job. The sad part is this poor service is coming from the store manager.
We made an appointment over a month ago - at which time I was confirming the status of receiving the veil, as we already had the dress (thank goodness). I was told it would be in April 5th, and be in plenty of time for our appt on May 1st. My daughter showed up for this appointment before I did and we were not even on the calendar much less did they have the veil. A time that is suppose to be joyous for the bride turned in to and very unnecessary rude encounter leaving my daughter in tears all the way home. I proceeded to call and speak to the manager who I found unprofessional, not helpful and rude. Bottom line from her was that we should just take our dress and go somewhere else. I would think that if you had a distraught bride you would make every accomodation for them, being how they screwed up!! Well we are still unsure about the veil - But I am sure that I am reporting this to the head department for Brides by /Demetrios and I would advise others with the same bad experience to do the same. You can get their number in New York at the main website. This store and it's service gives this product a really bad name in their industry.

.

Doing business with this place was the worst experience I have ever had as a customer. I left 10 messages on their voicemail, without ever receiving a call back. They ordered my dress in a wrong size, and then proceeded to blame the mistake on me (at least it was too big, so I can have it altered--somewhere else). The lady at the front desk needs to work in another industry, because her customer service skills are terrible. They were VERY rude to me and other bridesmaids in the bridal party (who also left several messages without getting calls back as well). I would not do business with this place again, even if the dresses were free! Beware!!!

1
★☆☆☆☆

Doing business with this place was the worst experience I have ever had as a customer. I left 10 messages on their voicemail, without ever receiving a call back. They ordered my dress in a wrong size, and then proceeded to blame the mistake on me (at least it was too big, so I can have it altered--somewhere else). The lady at the front desk needs to work in another industry, because her customer service skills are terrible. They were VERY rude to me and other bridesmaids in the bridal party (who also left several messages without getting calls back as well). I would not do business with this place again, even if the dresses were free! Beware!!!

.

I ordered a bridesmaid dress for a wedding in august. when we initially ordered, everything seemed fine . Firstly, the bride informed us that they ordered the wrong dress, right color but wrong style. At this point it was only 5 weeks before the wedding and we obviously did not have time to reorder. The bride had went in to look at them and paid for the shop tp ship them. A week later, we called to check on the status and were told that the dresses were not in. the bride physically saw and inspected each dress!! Anyways, the fianlly shippped out two weeks late and needless to say, all of us all might not have time to get proper alterations. No apologies made and no attempts to refund us for the hassles. If you are thinking about this store for dresses of any kind..please think again!!!!

1
★☆☆☆☆

I ordered a bridesmaid dress for a wedding in august. when we initially ordered, everything seemed fine . Firstly, the bride informed us that they ordered the wrong dress, right color but wrong style. At this point it was only 5 weeks before the wedding and we obviously did not have time to reorder. The bride had went in to look at them and paid for the shop tp ship them. A week later, we called to check on the status and were told that the dresses were not in. the bride physically saw and inspected each dress!! Anyways, the fianlly shippped out two weeks late and needless to say, all of us all might not have time to get proper alterations. No apologies made and no attempts to refund us for the hassles. If you are thinking about this store for dresses of any kind..please think again!!!!

Pros: None

Cons: Terrible service, high prices

.

My first experience here was great; I had a sales woman pick out the perfect dress for me. When I went back for ordering, fitting etc she was gone and in her place where several unprofessional, unconcerned, and inattentive young women. To be brief here is my experience in a nutshell: Kept waiting for an hour past my appointed time for fittings, lost my veil, forgot to make one of the alterations, waiting in lobby for 30 minutes for someone to get my dress out of the back room, didnt return calls, and after cleaning and restoration, my dress was lost and not returned to me for four months. All of this without any apology or accountability. I expect more when I pay $2000 for a dress.

2
★★☆☆☆

My first experience here was great; I had a sales woman pick out the perfect dress for me. When I went back for ordering, fitting etc she was gone and in her place where several unprofessional, unconcerned, and inattentive young women. To be brief here is my experience in a nutshell: Kept waiting for an hour past my appointed time for fittings, lost my veil, forgot to make one of the alterations, waiting in lobby for 30 minutes for someone to get my dress out of the back room, didnt return calls, and after cleaning and restoration, my dress was lost and not returned to me for four months. All of this without any apology or accountability. I expect more when I pay $2000 for a dress.

Pros: good selection

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