Vca Animal Hospital

★★★☆☆
  • 10234 Pacific Ave S

    Tacoma, WA 98444

    Map & Directions
  • 253-248-4631

Pets & Animals

Pets & Animals
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2.6842 19
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Friendly staff and well organized.

5
★★★★★

Friendly staff and well organized.

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South and North, there are two locations with the same name. I have been to both. While the north location is very busy and open all the time they are good for emergency care and after hour stuff. The other location down in Spanaway is smaller and more friendly. Dr. Woods is very warm and actually spends a great deal of time on my dog during her exam each time I go in. She is very informative and always follows up with a phone call just to see ""How is he doing?"" I love this. The staff there are caring and friendly and remember my name and my pets name everytime I come in. They give me a military discount too! After reading all the reviews it seems to me that both hospitals get clumped together in the same review. They are like apples and oranges. Both are fruit but not the same. While they are both vet offices... one is more for emergencies.. the Spanaway Pacific Avenue with Dr. Woods, I would recommend to all.

2
★★★★★

South and North, there are two locations with the same name. I have been to both. While the north location is very busy and open all the time they are good for emergency care and after hour stuff. The other location down in Spanaway is smaller and more friendly. Dr. Woods is very warm and actually spends a great deal of time on my dog during her exam each time I go in. She is very informative and always follows up with a phone call just to see ""How is he doing?"" I love this. The staff there are caring and friendly and remember my name and my pets name everytime I come in. They give me a military discount too! After reading all the reviews it seems to me that both hospitals get clumped together in the same review. They are like apples and oranges. Both are fruit but not the same. While they are both vet offices... one is more for emergencies.. the Spanaway Pacific Avenue with Dr. Woods, I would recommend to all.

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VCA Pacific Animal Hospital should be investigated by Washington State for unethical business practices. With-in hours of taking our dog to them because she had been shot by a ""Public Servant"" VCA ordered tests and procedures we never asked for nor authorized, then charged us over $1000 extra for a dental and heartworm exam she did not need (she'd had one @ her regular vet but NO ONE from VCA bothered to call and ask us.) So we had paid $1500 upfront for emergency services, even signed up for and was approved for VCA Pet Insurance which was supposed to help cover the bill. But instead of just helping the dog which had been shot what did VCA do?\n\nA Dental! An exam for heart worms we knew she didn t have and we had the test results from her regular vet to prove it. The bill contained every conceivable test and treatment they could run and charge us for even though they never asked us if we wanted them done, they just did them and ran up their bill. The billing statement was full of examples of unnecessary price gouging for treatments and tests that were never asked for or authorized and all billed to us without ever asking us. When we informed him we couldn't pay the sudden EXTRA $1000.00 at that exact minute they told us our only options were to take the dog home and let her die from her gun shot wound, put her to sleep because we couldn't afford the extra charges or to surrender her to them and they would find her a ""Good Home"" . Despite pleading to work out a payment plan for the extra charges our pleas only fell upon deaf ears and eventually our dog was released to their Care never to be seen by us again. Because he life meant more to us than fighting with VCA and their predatory practices. We have retained legal council to deal with VCA from now on but we fear we will never know what happened to our beloved dog. This sad story all started because VCA ran up the bill for services that had nothing to do with the emergency we brought her to them for (as I said we had paid that before they would even see her). I wouldn't recommend a cockroach owner let alone a real pet owner use VCA Pacific Ave Hospital which clearly is about running up charges and maximizing their profits at you and your pet's expense. Money and greed over actual Animal Care. That's not a veterinary service, that's predatory, cynical and greedy. Plain and simple. I only hope there is a special ring in Hades for people like them.

0
★☆☆☆☆

VCA Pacific Animal Hospital should be investigated by Washington State for unethical business practices. With-in hours of taking our dog to them because she had been shot by a ""Public Servant"" VCA ordered tests and procedures we never asked for nor authorized, then charged us over $1000 extra for a dental and heartworm exam she did not need (she'd had one @ her regular vet but NO ONE from VCA bothered to call and ask us.) So we had paid $1500 upfront for emergency services, even signed up for and was approved for VCA Pet Insurance which was supposed to help cover the bill. But instead of just helping the dog which had been shot what did VCA do?\n\nA Dental! An exam for heart worms we knew she didn t have and we had the test results from her regular vet to prove it. The bill contained every conceivable test and treatment they could run and charge us for even though they never asked us if we wanted them done, they just did them and ran up their bill. The billing statement was full of examples of unnecessary price gouging for treatments and tests that were never asked for or authorized and all billed to us without ever asking us. When we informed him we couldn't pay the sudden EXTRA $1000.00 at that exact minute they told us our only options were to take the dog home and let her die from her gun shot wound, put her to sleep because we couldn't afford the extra charges or to surrender her to them and they would find her a ""Good Home"" . Despite pleading to work out a payment plan for the extra charges our pleas only fell upon deaf ears and eventually our dog was released to their Care never to be seen by us again. Because he life meant more to us than fighting with VCA and their predatory practices. We have retained legal council to deal with VCA from now on but we fear we will never know what happened to our beloved dog. This sad story all started because VCA ran up the bill for services that had nothing to do with the emergency we brought her to them for (as I said we had paid that before they would even see her). I wouldn't recommend a cockroach owner let alone a real pet owner use VCA Pacific Ave Hospital which clearly is about running up charges and maximizing their profits at you and your pet's expense. Money and greed over actual Animal Care. That's not a veterinary service, that's predatory, cynical and greedy. Plain and simple. I only hope there is a special ring in Hades for people like them.

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I was appalled at the care we received there. The vet and I discussed a reasonable plan for my cat who has a possible urinary infection.Then he sends his pitch man (nurse) in with the estimated costs...whoa! $500 for all sorts of tests because he thinks it could be a congenital defect. Why not try a simple antibiotic first to see if that does the trick, I say? Because, he says, we MIGHT have to come back if the antibiotic doesn't work. Key word - MIGHT...so blow $500 dollars now, to avoid having to come back later. NO THANK YOU. After attempting to make me feel guilty they reluctantly agreed to my plan of an antibiotic injection and a urine culture. (By the way, they insist on a $65 ultrasound to find the bladder in order to take the sample. I'm pretty sure most vets dont do that). They took kitty for the urine sample. Brought her back in, plopped her on the table and walked out. We waited and waited thinking someone would come back in to finish up. Finally I poke my head out and the vet says "oh - you guys are all done?" Gee - thanks for telling me. So glad I've been sitting here waiting with a tired and hungry 8 year old. Then I went out to pay at reception I had my AmEx in my hand and went to the desk. All 3 receptionists ignored me. I figured they must be busy so I wait. Finally minutes later a nurse came through, looked at me and said "are you waiting to pay". Thank God for her - I could have been there all day. Apparently having a credit card, paperwork and standing by the desk, wasn't a big enough clue for the receptionists there. I will never go back. They were like car salesman. I don't trust them. They overcharge and order uneccesary tests. If they were in the healthcare business they would be shut down by Medicare in a heartbeat.

1
★☆☆☆☆

I was appalled at the care we received there. The vet and I discussed a reasonable plan for my cat who has a possible urinary infection.Then he sends his pitch man (nurse) in with the estimated costs...whoa! $500 for all sorts of tests because he thinks it could be a congenital defect. Why not try a simple antibiotic first to see if that does the trick, I say? Because, he says, we MIGHT have to come back if the antibiotic doesn't work. Key word - MIGHT...so blow $500 dollars now, to avoid having to come back later. NO THANK YOU. After attempting to make me feel guilty they reluctantly agreed to my plan of an antibiotic injection and a urine culture. (By the way, they insist on a $65 ultrasound to find the bladder in order to take the sample. I'm pretty sure most vets dont do that). They took kitty for the urine sample. Brought her back in, plopped her on the table and walked out. We waited and waited thinking someone would come back in to finish up. Finally I poke my head out and the vet says "oh - you guys are all done?" Gee - thanks for telling me. So glad I've been sitting here waiting with a tired and hungry 8 year old. Then I went out to pay at reception I had my AmEx in my hand and went to the desk. All 3 receptionists ignored me. I figured they must be busy so I wait. Finally minutes later a nurse came through, looked at me and said "are you waiting to pay". Thank God for her - I could have been there all day. Apparently having a credit card, paperwork and standing by the desk, wasn't a big enough clue for the receptionists there. I will never go back. They were like car salesman. I don't trust them. They overcharge and order uneccesary tests. If they were in the healthcare business they would be shut down by Medicare in a heartbeat.

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I've been taking my dogs to this facility before and after the change over to VCA and have been fine with the services and have always enjoyed the staff until this last visit. I am still in shock at the lack of care my dog received during a week long stay at this facility. I had left specific instructions and paid extra to have my dog's ears cleaned after three days to avoid getting infections(she has sensitive ears/allergies) the day before I am scheduled to pick her up, I get a call from the vet telling me my dog has a full blown ear infection and will need special care/cleaning and medication!.. Oh yeah, we forgot to clean her ears!?! :-( When I picked her up the next day, I was also informed by the tech staff that my dog had a LOT of blood in her stool and it might be caused by Giardia!?! So, YES, I would like a fecal exam and please inform me of the results..well, I called the next day to see if the results were back and was told it takes 48 hours to get the result back from the lab. I called the next day in the evening=no results, asked them to call me when the results came back so I'm not bothering them, 6 days later I called and no result or call back from the vet! Fortunately, the blood in my dog's stool slowly went away (irritated bowel) and she is nursed back to health. I am still upset that my dog came out from her boarding sicker/unhealthier than I left her after trusting this facility to take care of her....and I have never received a call back from the vet and it has now been 36 days since my dog has been put through this horrible experience. I will not trust this facility again with my pet's life.

1
★☆☆☆☆

I've been taking my dogs to this facility before and after the change over to VCA and have been fine with the services and have always enjoyed the staff until this last visit. I am still in shock at the lack of care my dog received during a week long stay at this facility. I had left specific instructions and paid extra to have my dog's ears cleaned after three days to avoid getting infections(she has sensitive ears/allergies) the day before I am scheduled to pick her up, I get a call from the vet telling me my dog has a full blown ear infection and will need special care/cleaning and medication!.. Oh yeah, we forgot to clean her ears!?! :-( When I picked her up the next day, I was also informed by the tech staff that my dog had a LOT of blood in her stool and it might be caused by Giardia!?! So, YES, I would like a fecal exam and please inform me of the results..well, I called the next day to see if the results were back and was told it takes 48 hours to get the result back from the lab. I called the next day in the evening=no results, asked them to call me when the results came back so I'm not bothering them, 6 days later I called and no result or call back from the vet! Fortunately, the blood in my dog's stool slowly went away (irritated bowel) and she is nursed back to health. I am still upset that my dog came out from her boarding sicker/unhealthier than I left her after trusting this facility to take care of her....and I have never received a call back from the vet and it has now been 36 days since my dog has been put through this horrible experience. I will not trust this facility again with my pet's life.

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We have taken our two cats in here numerous times and are always treated great. They really care about the animals and do a great job with them.

4
★★★★☆

We have taken our two cats in here numerous times and are always treated great. They really care about the animals and do a great job with them.

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I have always had good care for our two dogs and one cat here. They are flexable with appointments for my schedule and the animals are not scared of the doctors.

4
★★★★☆

I have always had good care for our two dogs and one cat here. They are flexable with appointments for my schedule and the animals are not scared of the doctors.

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This is an excellent hospital. They charge more than many local clinics because they offer services that others don't, and they are open from 7a-11p! I'm willing to pay extra for the level of care my dog receives there.I can't believe that a person was so shocked to see blood on the floor of a HOSPITAL! Who knows what was going on when you went back there? I've had a pet in as an emergency before. I'm sure if your pet was the emergency, you'd want the staff to focus on your pet and clean up later, after the animal was stable. It's also sad that people rate the entire hospital based on one unfortunate experience with one doctor. Each vet there is an individual, and they don't "guilt" people into services. They simply make recommendations and leave it up to the owner to decide. If a person feels guilty, that's their own fault.I will continue to use and recommend several doctors at this clinic as long as I'm in the area.

4
★★★★☆

This is an excellent hospital. They charge more than many local clinics because they offer services that others don't, and they are open from 7a-11p! I'm willing to pay extra for the level of care my dog receives there.I can't believe that a person was so shocked to see blood on the floor of a HOSPITAL! Who knows what was going on when you went back there? I've had a pet in as an emergency before. I'm sure if your pet was the emergency, you'd want the staff to focus on your pet and clean up later, after the animal was stable. It's also sad that people rate the entire hospital based on one unfortunate experience with one doctor. Each vet there is an individual, and they don't "guilt" people into services. They simply make recommendations and leave it up to the owner to decide. If a person feels guilty, that's their own fault.I will continue to use and recommend several doctors at this clinic as long as I'm in the area.

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0 out of 1 people found this review helpful.

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Pacific Avenue Vet is a money driven--not care driven--facility. I realize that everyone needs to make a buck, but their prices are ridiculous.

The vets push the unsolicited and unwanted vaccines. I felt harassed by the vet who kept pushing the leukemia vaccine on me.

"If one of your cats get it then they'll all die"

These vets should be selling life insurance with their attempted 'guilt or buy' methods.

1
★☆☆☆☆

Pacific Avenue Vet is a money driven--not care driven--facility. I realize that everyone needs to make a buck, but their prices are ridiculous.

The vets push the unsolicited and unwanted vaccines. I felt harassed by the vet who kept pushing the leukemia vaccine on me.

"If one of your cats get it then they'll all die"

These vets should be selling life insurance with their attempted 'guilt or buy' methods.

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2 out of 2 people found this review helpful.

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VCA Pacific Avenue Animal Hospital is an awesome place to take your animals. They are great with your pets, the Vet doctor are very good at explaining about what is wrong with your pet and the step to go about it. But Today was the day I have decided to go to a different Vet. When I came in to have my dogs anal glands expressed, I was told it would cost me 26.70. Which is fine because I had my care credit with me to pay for the cost. When the Vet Tech came in to get my dog, I asked her kindly, if I am able to watch, since I would like to do it myself rather then paying 26.70 each time. When I was walked back to the Vet Tech area... there were smears of blood on the floor, table, counters and handles. Would you imagine that? I would think that, its such a nice facility, nice people, top notch Vet Dr and very pricey that you would think they would at least keep the back room clean? Imagine the surgery area.. or the kennel area... It was very disappointing to me and disgusting to me that I would put trust in these people, but to come back unannounced to a filthy place? Its WRONG! I put so much trust in them!!!! I work in the medical field, I know what its like. BUT I KNOW THAT IF THERE IS BLOOD. CLEAN IT! When I mentioned it, they replied, "Oh its not your dog's" What the hell? ITS still blood!!!! They were able to show me the place, they were nice to me about it, but I am pretty sure they are very leery about me complaining out loud. But when I went to the front desk to pay, I was told they no longer accept Care Credit! That was the final straw. The girl working up front was very nice and sweet but I could tell that she was frustrated too. I asked her if they ever sent a letter out to tell the customers of the change policy? I got CARE CREDIT For them, since they are expensive anyway!!!! I I AM SO MAD!!!! She tells me that they never sent it out. They never mailed a letter out to warn the customers. Mind me, I work full time, School full time, Take my dogs to the best top of the notch place to have to be treated like this? without warning!?!?!! ITS WRONG. I WILL NO LONGER RECOMMEND ANYBODY I KNOW TO GO TO THIS PLACE! ITS WRONG!!!!

Be forewarn, when you do kindly just go back to the Vet Tech area... don't be surprised if there is blood where you might be standing at. ITS DISGUSTING~!

1
★☆☆☆☆

VCA Pacific Avenue Animal Hospital is an awesome place to take your animals. They are great with your pets, the Vet doctor are very good at explaining about what is wrong with your pet and the step to go about it. But Today was the day I have decided to go to a different Vet. When I came in to have my dogs anal glands expressed, I was told it would cost me 26.70. Which is fine because I had my care credit with me to pay for the cost. When the Vet Tech came in to get my dog, I asked her kindly, if I am able to watch, since I would like to do it myself rather then paying 26.70 each time. When I was walked back to the Vet Tech area... there were smears of blood on the floor, table, counters and handles. Would you imagine that? I would think that, its such a nice facility, nice people, top notch Vet Dr and very pricey that you would think they would at least keep the back room clean? Imagine the surgery area.. or the kennel area... It was very disappointing to me and disgusting to me that I would put trust in these people, but to come back unannounced to a filthy place? Its WRONG! I put so much trust in them!!!! I work in the medical field, I know what its like. BUT I KNOW THAT IF THERE IS BLOOD. CLEAN IT! When I mentioned it, they replied, "Oh its not your dog's" What the hell? ITS still blood!!!! They were able to show me the place, they were nice to me about it, but I am pretty sure they are very leery about me complaining out loud. But when I went to the front desk to pay, I was told they no longer accept Care Credit! That was the final straw. The girl working up front was very nice and sweet but I could tell that she was frustrated too. I asked her if they ever sent a letter out to tell the customers of the change policy? I got CARE CREDIT For them, since they are expensive anyway!!!! I I AM SO MAD!!!! She tells me that they never sent it out. They never mailed a letter out to warn the customers. Mind me, I work full time, School full time, Take my dogs to the best top of the notch place to have to be treated like this? without warning!?!?!! ITS WRONG. I WILL NO LONGER RECOMMEND ANYBODY I KNOW TO GO TO THIS PLACE! ITS WRONG!!!!

Be forewarn, when you do kindly just go back to the Vet Tech area... don't be surprised if there is blood where you might be standing at. ITS DISGUSTING~!

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I used to take all of my pets there. The vets were all good, very compassionate and caring and I was often able to work out payment plans with them. They went corporate and for a few years they were still great, but then something changed. All the vets I liked seem to have disappeared one by one; I could never get the same vet twice; and the attitudes of the replacements were less than professional or caring. I eventually realized that there was no solution but to change vets. I stll miss them, but I also know that what and who I miss is no longer there.

2
★★☆☆☆

I used to take all of my pets there. The vets were all good, very compassionate and caring and I was often able to work out payment plans with them. They went corporate and for a few years they were still great, but then something changed. All the vets I liked seem to have disappeared one by one; I could never get the same vet twice; and the attitudes of the replacements were less than professional or caring. I eventually realized that there was no solution but to change vets. I stll miss them, but I also know that what and who I miss is no longer there.

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3 out of 3 people found this review helpful.

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The quality of care practiced at this clinic is one of, if not the best in town. It is truly the place to take your pet that you want the very best for. The gentlemen doctors are kind, understanding and skilled. Some of the women doctors are a little pushy, but practice good medicine. Since this clinic employs so many doctors, most people are able to find one they like and relate to.

The hours are perfect for those who work days, and they do surgery 6 or 7 mornings a week, so there's plenty of options to fit any schedule.

Anything from routine vaccines, to skin conditions, spays and neuters, endoscopy, ultrasound and fracture repair is done here with care, compassion and skill. I'd recommend it to anyone who truly wants the best for their pet.

4
★★★★☆

The quality of care practiced at this clinic is one of, if not the best in town. It is truly the place to take your pet that you want the very best for. The gentlemen doctors are kind, understanding and skilled. Some of the women doctors are a little pushy, but practice good medicine. Since this clinic employs so many doctors, most people are able to find one they like and relate to.

The hours are perfect for those who work days, and they do surgery 6 or 7 mornings a week, so there's plenty of options to fit any schedule.

Anything from routine vaccines, to skin conditions, spays and neuters, endoscopy, ultrasound and fracture repair is done here with care, compassion and skill. I'd recommend it to anyone who truly wants the best for their pet.

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0 out of 1 people found this review helpful.

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I have taken all my pets here for the last 7 years. Care has always been very good. Vets personality sometimes is a issue. They are always willing to work with me regarding the care. I love the hours and the fact that if my animal in there really sick I can stay with them as long as I need to. They are more expensive that other vets in the area but you get want you pay for.

4
★★★★☆

I have taken all my pets here for the last 7 years. Care has always been very good. Vets personality sometimes is a issue. They are always willing to work with me regarding the care. I love the hours and the fact that if my animal in there really sick I can stay with them as long as I need to. They are more expensive that other vets in the area but you get want you pay for.

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0 out of 1 people found this review helpful.

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We took our little dogs in for their shots. The vet pushed wormer at us and rolled her eyes when we didnt buy her flea meds (at twice the price we normally pay). Their hours are excellent and they seem to give good care just seem a bit money driven more than they should be.

3
★★★☆☆

We took our little dogs in for their shots. The vet pushed wormer at us and rolled her eyes when we didnt buy her flea meds (at twice the price we normally pay). Their hours are excellent and they seem to give good care just seem a bit money driven more than they should be.

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1 out of 1 people found this review helpful.

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We went there on a referral from a friend and will not return. The care was good and I was impressed when my babies got their nails trimmed but balked at the total bill when leaving. $146 for shots is a bit excessive. The vet was a bit snippy when we declined her *recommended* services.

3
★★★☆☆

We went there on a referral from a friend and will not return. The care was good and I was impressed when my babies got their nails trimmed but balked at the total bill when leaving. $146 for shots is a bit excessive. The vet was a bit snippy when we declined her *recommended* services.

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1 out of 1 people found this review helpful.

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I like this place because it is convient and has great hours of operation. The hospital is always clean and I have had good service from the office staff. The animal nurses have always been gentle with my animals and seem to care about them. They try to sooth my animals along with me when we have had to go in. They are kind of pricey though.

PROS: Clean
CONS: Expensive

3
★★★☆☆

I like this place because it is convient and has great hours of operation. The hospital is always clean and I have had good service from the office staff. The animal nurses have always been gentle with my animals and seem to care about them. They try to sooth my animals along with me when we have had to go in. They are kind of pricey though.

PROS: Clean
CONS: Expensive

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1 out of 1 people found this review helpful.

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I actually used to work here, and used them after I quit, but in my experience this office is too stuffy. Sometimes you get good service and sometimes you don't, but either way, they are corporate, and much too pricey! They also seem to have a problem keeping regular staff. It's too bad because it is a very nice and clean hospital. I do think the hours are a plus though. They have emergency capabilities and hours that most hospitals do not. For emergencies I would suggest them because they are much less expensive than the Animal Emergeny Clinic on Durango.

PROS: Hours and cleanliness
CONS: Bad service and too pricey! Corporatized Animal Care!

2
★★☆☆☆

I actually used to work here, and used them after I quit, but in my experience this office is too stuffy. Sometimes you get good service and sometimes you don't, but either way, they are corporate, and much too pricey! They also seem to have a problem keeping regular staff. It's too bad because it is a very nice and clean hospital. I do think the hours are a plus though. They have emergency capabilities and hours that most hospitals do not. For emergencies I would suggest them because they are much less expensive than the Animal Emergeny Clinic on Durango.

PROS: Hours and cleanliness
CONS: Bad service and too pricey! Corporatized Animal Care!

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2 out of 2 people found this review helpful.

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I took my cat here a few months ago when he was very ill. Unfortunatly he passed away in the vets care. He was very ill and they staff didnt bother to look at him for almost an hour, then after telling me that he had died on their table they plopped my family pet there in front of me and told me that if i didnt pay another 200 bucks they could not dispose of him properly. I then carried my dead cat out to my car and burried him myself. Then a bill came in the amount of 460.00.. Never again.

2
★★☆☆☆

I took my cat here a few months ago when he was very ill. Unfortunatly he passed away in the vets care. He was very ill and they staff didnt bother to look at him for almost an hour, then after telling me that he had died on their table they plopped my family pet there in front of me and told me that if i didnt pay another 200 bucks they could not dispose of him properly. I then carried my dead cat out to my car and burried him myself. Then a bill came in the amount of 460.00.. Never again.

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2 out of 2 people found this review helpful.

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I have been here several times and never really had good experiences, I always held out trying to be optimistic, however when my small cat had some serious issues I came here for the last time.

They are truly one of the more expensive animal hospitals I have been to, the staff always seem a bit overwhelmed. The doctors give you that feeling that the caring just is not very great.

PROS: 0
CONS: Expensive, uncaring doctors :o(

1
★☆☆☆☆

I have been here several times and never really had good experiences, I always held out trying to be optimistic, however when my small cat had some serious issues I came here for the last time.

They are truly one of the more expensive animal hospitals I have been to, the staff always seem a bit overwhelmed. The doctors give you that feeling that the caring just is not very great.

PROS: 0
CONS: Expensive, uncaring doctors :o(

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2 out of 2 people found this review helpful.

 

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