Federal Way Custom Jewelers

★★★★☆
A jeweler located near Seattle, Washington crafting since 1955 and specializing in custom engagement rings.
  • 1810 S 320th St

    Federal Way, WA 98003

    Map & Directions
  • 253-839-7389

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3.8889 9
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I have been to many jewelry stores and I must say Federal Way Custom Jewelers is by far my favorite. As I entered the beautiful dcor was the first thing I noticed. I then detected the aroma of freshly brewed coffee and warm cookies.

3
★★★★★

I have been to many jewelry stores and I must say Federal Way Custom Jewelers is by far my favorite. As I entered the beautiful dcor was the first thing I noticed. I then detected the aroma of freshly brewed coffee and warm cookies.

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This is an experience. I was killing time and wandered into this place because they had the cutest little dog inside the front door. I walked into a old fashioned family business where people care. I was invited to just hang out while my husband had an eye exam next store. I saw stuff that I'd never heard of before, which was all beautiful beyond words. While I was there for almost an hour a customer told me how great the place was and the owner handed me a baked cookie and an opal and told me to go outside and look at it in the sun! It was really different. Guess what? I didn't even buy anything YET! Go there and ask them to show you the stuff you don't see anywhere else. I feel like I discovered a secret the world needs to know.

2
★★★★★

This is an experience. I was killing time and wandered into this place because they had the cutest little dog inside the front door. I walked into a old fashioned family business where people care. I was invited to just hang out while my husband had an eye exam next store. I saw stuff that I'd never heard of before, which was all beautiful beyond words. While I was there for almost an hour a customer told me how great the place was and the owner handed me a baked cookie and an opal and told me to go outside and look at it in the sun! It was really different. Guess what? I didn't even buy anything YET! Go there and ask them to show you the stuff you don't see anywhere else. I feel like I discovered a secret the world needs to know.

Pros: amazing gems, affordable, old fashion service, must go

Cons: not a one

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I just received the personalized ring i ordered for my wife for this valentines it is beautiful i am sure she will love it. I like that the order is on time. It looks like what i ordered and they were able to make it at a price i could afford.

4
★★★★☆

I just received the personalized ring i ordered for my wife for this valentines it is beautiful i am sure she will love it. I like that the order is on time. It looks like what i ordered and they were able to make it at a price i could afford.

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I became engaged to my high school crush this past year. I think you should know I had not seen her for 35 years. I was tired of being alone on Saturday nights so I went looking for her. Found her, she was single and the rest is history. I purchased the engagement rings and wedding band from Federal Way jewlers on the internet. I received on both occasions the kind of service normally received standing in the store at the counter. My fiance then purchased my wedding band from Federal Way Custom Jewlers and received the same class A service. It was almost as if we were friends of the owners for years and they were treating us special. Well I know I will be friends with the store and look to them for future anniversary and Special Holiday gifts and the 3000 miles of separation will be meaningless. Thanks for the smiles of happy satisfaction.

2
★★★★★

I became engaged to my high school crush this past year. I think you should know I had not seen her for 35 years. I was tired of being alone on Saturday nights so I went looking for her. Found her, she was single and the rest is history. I purchased the engagement rings and wedding band from Federal Way jewlers on the internet. I received on both occasions the kind of service normally received standing in the store at the counter. My fiance then purchased my wedding band from Federal Way Custom Jewlers and received the same class A service. It was almost as if we were friends of the owners for years and they were treating us special. Well I know I will be friends with the store and look to them for future anniversary and Special Holiday gifts and the 3000 miles of separation will be meaningless. Thanks for the smiles of happy satisfaction.

Pros: A1 Customer service

Cons: Im too far away to visit in person

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I would not go anywhere else for jewelry. These people know what they are doing and have the finest stones I have ever seen. It is an awesome ...?? More
I would not go anywhere else for jewelry. These people know what they are doing and have the finest stones I have ever seen. It is an awesome experience. My family has shopped here for generations. They are a down home family with their hearts on their sleeve. Before you buy jewelry, you must visit them.

2
★★★★★

I would not go anywhere else for jewelry. These people know what they are doing and have the finest stones I have ever seen. It is an awesome ...?? More
I would not go anywhere else for jewelry. These people know what they are doing and have the finest stones I have ever seen. It is an awesome experience. My family has shopped here for generations. They are a down home family with their hearts on their sleeve. Before you buy jewelry, you must visit them.

Pros: Honest, Passionate, Ethical

Cons: None

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I love my custom made ring. It is admired all the time by everybody. They used a lot of gold in the ring. The workmanship is fabulous. I never thought that I could afford something like this. Then, I read the negetive reviews here and got scared. I even paid for to have it appraised again. Glad that I did because I learned a lot about different kinds of appraisals: insurance vs. estate vs. other kinds. Guess what, it is worth WAY more than they told me it was worth. I am a happy customer.

2
★★★★★

I love my custom made ring. It is admired all the time by everybody. They used a lot of gold in the ring. The workmanship is fabulous. I never thought that I could afford something like this. Then, I read the negetive reviews here and got scared. I even paid for to have it appraised again. Glad that I did because I learned a lot about different kinds of appraisals: insurance vs. estate vs. other kinds. Guess what, it is worth WAY more than they told me it was worth. I am a happy customer.

Pros: Honest, Passionate

Cons: None

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I ordered a ring a few days later I canceled it. now they are mad and wont give my money back .Keep you checkbook at home till you are 100% sure you want it The owner apparently wont let you change your mind.Or wait ...he will but if he has his hands on your money he wont give it back at least thats whats happened in my case

0
★☆☆☆☆

I ordered a ring a few days later I canceled it. now they are mad and wont give my money back .Keep you checkbook at home till you are 100% sure you want it The owner apparently wont let you change your mind.Or wait ...he will but if he has his hands on your money he wont give it back at least thats whats happened in my case

Cons: They wont give your money back bad customer service

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Before purchasing educate yourself. Know exactly what you are purchasing and get it in writing. Use Better Business Bureau and Jewelers' Vigilance guidelines to make your purchase decisions. (This jeweler does not belong to these organizations). Get all information about your purchase in writing, including gem specifications (country of origin, treatments, etc.); setting specifications; trade/exchange/ereturn policies. The appraisal should conform to standards; check on line for "real" jewelry appraisal standards. Understand the value of your colored gemstone jewelry.

PROS: Enthusiastic staff. Will learn about gems.
CONS: Your purchases have little trade/exchange/consign/sales value

2
★★☆☆☆

Before purchasing educate yourself. Know exactly what you are purchasing and get it in writing. Use Better Business Bureau and Jewelers' Vigilance guidelines to make your purchase decisions. (This jeweler does not belong to these organizations). Get all information about your purchase in writing, including gem specifications (country of origin, treatments, etc.); setting specifications; trade/exchange/ereturn policies. The appraisal should conform to standards; check on line for "real" jewelry appraisal standards. Understand the value of your colored gemstone jewelry.

PROS: Enthusiastic staff. Will learn about gems.
CONS: Your purchases have little trade/exchange/consign/sales value

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Use Better Business Bureau or Jewelers Vigilance guidelines for purchasing colored gemstones/jewelry and for appraisals received. (This jeweler does not belong to either organization). Ask for complete written documentation of gems, settings, return/exchange/trade policies. Be aware of value of your purchases should you choose to sell/trade at a later date. Take the time to learn about colored gemstones prior to purchasing.

1
★★☆☆☆

Use Better Business Bureau or Jewelers Vigilance guidelines for purchasing colored gemstones/jewelry and for appraisals received. (This jeweler does not belong to either organization). Ask for complete written documentation of gems, settings, return/exchange/trade policies. Be aware of value of your purchases should you choose to sell/trade at a later date. Take the time to learn about colored gemstones prior to purchasing.

Pros: knowledgeable, enthusiastic

 

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