Stone Mountain Flooring Outlet

★★★★☆
  • 1604 15th St SW Ste 104

    Auburn, WA 98001

    Map & Directions
  • 253-394-5000

About Stone Mountain Flooring Outlet

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Home & Garden

Home & Garden
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As the heading goes, we have a wonderful expierience at Stone Mountain of Auburn. Not only didi they provide a great wood floor for us, Kempas Hardwood, they followed through on what they said they would do. They presented the material to us with realistic expectations and lined us up with a super installer to boot. Their prices were better than any other store around and it was nice to know that they appreciated our business. Go see these guys, you can't go wrong

5
★★★★★

As the heading goes, we have a wonderful expierience at Stone Mountain of Auburn. Not only didi they provide a great wood floor for us, Kempas Hardwood, they followed through on what they said they would do. They presented the material to us with realistic expectations and lined us up with a super installer to boot. Their prices were better than any other store around and it was nice to know that they appreciated our business. Go see these guys, you can't go wrong

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Under no circumstances should you buy anything from or at Stone Mountain Flooring Outlet of Auburn. We went in to purchase a wood floor from them and had a very bad experience.

In the first place Stone Mountain provided the wrong trim for our floor. It did not match the flooring we ordered. It was the wrong species of wood. Further we needed additional trim to finish our project. The salesman who helped us had a sample of the trim we needed and didn't even bother to look up what kind of trim it was to get the right trim. When we went in to have the problem fixed, Stone Mountain refused to replace the trim unless we paid a 50 percent re-stocking fee AND purchased AT FULL PRICE the new trim that we needed. We were told the trim, which is a stock item, was special order and therefore they could not accept it back.

Turns out that everything Stone Mountain sells is "special order". So, unless you want to be ripped off and/or have dealings with a company that makes mistakes and then charges you for them to fix them, I suggest you not buy ANYTHING at Stone Mountain.

The final kicker? A few days after this entire fiasco we get a handwritten note from the salesman at Stone Mountain saying they appreciated our business and looked forward to "helping" us in the future. Talk about a total disconnect!

1
★☆☆☆☆

Under no circumstances should you buy anything from or at Stone Mountain Flooring Outlet of Auburn. We went in to purchase a wood floor from them and had a very bad experience.

In the first place Stone Mountain provided the wrong trim for our floor. It did not match the flooring we ordered. It was the wrong species of wood. Further we needed additional trim to finish our project. The salesman who helped us had a sample of the trim we needed and didn't even bother to look up what kind of trim it was to get the right trim. When we went in to have the problem fixed, Stone Mountain refused to replace the trim unless we paid a 50 percent re-stocking fee AND purchased AT FULL PRICE the new trim that we needed. We were told the trim, which is a stock item, was special order and therefore they could not accept it back.

Turns out that everything Stone Mountain sells is "special order". So, unless you want to be ripped off and/or have dealings with a company that makes mistakes and then charges you for them to fix them, I suggest you not buy ANYTHING at Stone Mountain.

The final kicker? A few days after this entire fiasco we get a handwritten note from the salesman at Stone Mountain saying they appreciated our business and looked forward to "helping" us in the future. Talk about a total disconnect!

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I've made two major purchases from this company and saved a lot of money. I searched online for comparable prices and Stone Mountain match and even dropped their prices lower than the lowest price I found.

They recommended a great installer and the service, install, and product was great. I highly recommend this company

5
★★★★★

I've made two major purchases from this company and saved a lot of money. I searched online for comparable prices and Stone Mountain match and even dropped their prices lower than the lowest price I found.

They recommended a great installer and the service, install, and product was great. I highly recommend this company

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