Vision Express

★★★★★
  • 1045 S 320th St

    Federal Way, WA 98003

    Map & Directions
  • 253-941-0071

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5.0 5
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I've had some terrible trouble with eyeglasses in the past few years. I had incorrect prescriptions and bad lenses. These problems were all solved when I went to Vision Express. One of the opticians there explained why I was getting nausea with my old glasses, and recommended against polycarbonate lenses (they have the lowest optical quality anyway). Once I got the new glasses with plastic lenses, my nausea went away. The eye doctor is very thorough and I've not had any prescription problems with him. He'll take the time to answer your questions and explain the prescription to you. Their frame selection has improved by a lot this year and the turnaround time, even going through insurance is excellent. The estimate for getting my new glasses was 10 days, I got them in less than a week! All of the staff is very outgoing, friendly and helpful. If you don't have a shopping partner they'll all provide you with feedback on frame styles and offer suggestions for which coatings/tints would best benefit you based on your activities. Overall, I must say that there are only positive points to Vision Express. I've not had any experience that was less than excellent. Customer service still exists in some places and this is definitely one of them.

5
★★★★★

I've had some terrible trouble with eyeglasses in the past few years. I had incorrect prescriptions and bad lenses. These problems were all solved when I went to Vision Express. One of the opticians there explained why I was getting nausea with my old glasses, and recommended against polycarbonate lenses (they have the lowest optical quality anyway). Once I got the new glasses with plastic lenses, my nausea went away. The eye doctor is very thorough and I've not had any prescription problems with him. He'll take the time to answer your questions and explain the prescription to you. Their frame selection has improved by a lot this year and the turnaround time, even going through insurance is excellent. The estimate for getting my new glasses was 10 days, I got them in less than a week! All of the staff is very outgoing, friendly and helpful. If you don't have a shopping partner they'll all provide you with feedback on frame styles and offer suggestions for which coatings/tints would best benefit you based on your activities. Overall, I must say that there are only positive points to Vision Express. I've not had any experience that was less than excellent. Customer service still exists in some places and this is definitely one of them.

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This is the place to get glasses in the south end. No question about it. Dr. Wallace is thorough and professional as well as being a very decent, gentle man. And Veronica is an exceptionally helpful, insightful stylist and technician. In fact, everyone in the clinic that I've dealt with has been exceptional!

All the styles you want are there and all the work from your exam to grinding your lenses is done on-site. Reasonable prices and tons of selection for all ages.

5
★★★★★

This is the place to get glasses in the south end. No question about it. Dr. Wallace is thorough and professional as well as being a very decent, gentle man. And Veronica is an exceptionally helpful, insightful stylist and technician. In fact, everyone in the clinic that I've dealt with has been exceptional!

All the styles you want are there and all the work from your exam to grinding your lenses is done on-site. Reasonable prices and tons of selection for all ages.

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My daughter is 15 months old and needed glasses. I was struggling to find glasses her size. The receptionist helped me on the phone and even gave me some recommendations since they do not carry glasses that small. She invited me to stop in and see their selection, so I did without an appointment. She walked me through options and treated me as if I had been coming there for years yet I did not even have an appointment. I was so pleased with the customer service that I ordered the frames I wanted online and took them in to have the lenses made. I am using them for all my future lens purchases!

5
★★★★★

My daughter is 15 months old and needed glasses. I was struggling to find glasses her size. The receptionist helped me on the phone and even gave me some recommendations since they do not carry glasses that small. She invited me to stop in and see their selection, so I did without an appointment. She walked me through options and treated me as if I had been coming there for years yet I did not even have an appointment. I was so pleased with the customer service that I ordered the frames I wanted online and took them in to have the lenses made. I am using them for all my future lens purchases!

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The doctor is great and the staff is truly nice. I hated going to the optometrist before, but Dr. Wallace is so kind and informative, he puts you at ease. His staff was so nice and sincere, they made me feel comfortable. Everyone was so helpful, they actually turned an eye appointment into a positive experience for me.

5
★★★★★

The doctor is great and the staff is truly nice. I hated going to the optometrist before, but Dr. Wallace is so kind and informative, he puts you at ease. His staff was so nice and sincere, they made me feel comfortable. Everyone was so helpful, they actually turned an eye appointment into a positive experience for me.

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Everyone is friendly and nice. I'v been going to them for years. they are a great eye place to go to. It reminds me of a family, when you go there. The doctor is great and checks everything that has to do with your eyes out, he actually talks to you and asks your opinion on what you feel is better for you. I recommend it to anyone.

5
★★★★★

Everyone is friendly and nice. I'v been going to them for years. they are a great eye place to go to. It reminds me of a family, when you go there. The doctor is great and checks everything that has to do with your eyes out, he actually talks to you and asks your opinion on what you feel is better for you. I recommend it to anyone.

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