Video Only

★★★★★
  • 19220 Alderwood Mall Pkwy #120

    Lynnwood, WA 98036

    Map & Directions
  • 425-776-5900

About Video Only

Details
Hours
Sun 11am-6pm, Mon-Fri 10am-9pm, Sat 10am-7pm

Shopping

Shopping
More choices in Lynnwood:
Resultset_next

Seattle TV Repair INC

17802 134th Ave Ne Ste 18 Woodinville, WA

Resultset_next

A m Stereo & Video

17711 15th Ave NE Shoreline, WA

5 16
Hi! Sign in to let us know how Video Only was?
Write a Review
.

WOW! thanks for all the reviews concerning the Lynnwood store.I was about to go down there today and purchase a TV but almost every review is negative from customer service to refund nightmares....THANKS FOR POSTING REVIEWS POEPLE!...You

3
★★★★★

WOW! thanks for all the reviews concerning the Lynnwood store.I was about to go down there today and purchase a TV but almost every review is negative from customer service to refund nightmares....THANKS FOR POSTING REVIEWS POEPLE!...You

.

Buyers Beware! The store's motto is: "Don't be sorry . . Shop Around". This should be interpreted as shop around and buy your electronics from some other store or YOU WILL BE SORRY. I bought an item from the store and returned it

3
★★★★★

Buyers Beware! The store's motto is: "Don't be sorry . . Shop Around". This should be interpreted as shop around and buy your electronics from some other store or YOU WILL BE SORRY. I bought an item from the store and returned it

.

Video Only is fraught with problems and they answer to NO ONE! They treat you nice while you have your money in your pocket, but when they get a hold of it WATCH OUT! Customer service does not exist at ANY level in this company. I will

3
★★★★★

Video Only is fraught with problems and they answer to NO ONE! They treat you nice while you have your money in your pocket, but when they get a hold of it WATCH OUT! Customer service does not exist at ANY level in this company. I will

.

I went to Video Only in Lynnwood because I've never had any problems in the 10 years I've been buying there. After being helped patiently by Ryan I left with a 40" Samsung tv. I had all my questions answered and never felt pressured to

3
★★★★★

I went to Video Only in Lynnwood because I've never had any problems in the 10 years I've been buying there. After being helped patiently by Ryan I left with a 40" Samsung tv. I had all my questions answered and never felt pressured to

.

I purchased a 56 inch screen television from the Alderwood Mall store with a 3 year warranty. I was told that the lamp would go out after a few thousand hours of viewing and that the warranty would cover a new one within 3 years. The

3
★★★★★

I purchased a 56 inch screen television from the Alderwood Mall store with a 3 year warranty. I was told that the lamp would go out after a few thousand hours of viewing and that the warranty would cover a new one within 3 years. The

.

I bought a 50 inch TV there and they told me I have a 60 day price match. I found they had put the TV on Sale for $200 cheaper about 3 weeks later. I called and asked and I had the guy write down the 60 policy on my receipt.

When I went

3
★★★★★

I bought a 50 inch TV there and they told me I have a 60 day price match. I found they had put the TV on Sale for $200 cheaper about 3 weeks later. I called and asked and I had the guy write down the 60 policy on my receipt.

When I went

.

at first when i went in to there store i spent maybe 5 minutes looking at tvs when one of the employees ryan came up to help me looked high as a kite on heroin should have been my first sign to go to another store upon talking to him he

3
★★★★★

at first when i went in to there store i spent maybe 5 minutes looking at tvs when one of the employees ryan came up to help me looked high as a kite on heroin should have been my first sign to go to another store upon talking to him he

.

I was skeptical at first after all the reviews but found nothing but the complete opposite. I recently went into Video Only in Lynnwood and purchased a 60 inch LED with an audio system and had nothing but the best service from the

3
★★★★★

I was skeptical at first after all the reviews but found nothing but the complete opposite. I recently went into Video Only in Lynnwood and purchased a 60 inch LED with an audio system and had nothing but the best service from the

.

I went to Video only as a referral for a 60" TV, Spent some time with a nice Salesperson Matt who helped me get a Bundle deal. (About $2800 package deal) After I was done I mentioned wanting a TV for a Gazebos Hot tub, Suggested a Blue ray

3
★★★★★

I went to Video only as a referral for a 60" TV, Spent some time with a nice Salesperson Matt who helped me get a Bundle deal. (About $2800 package deal) After I was done I mentioned wanting a TV for a Gazebos Hot tub, Suggested a Blue ray

.

I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on why had changed weekly. It went from 'they'e coming tomorrow!' to 'should be a couple of days', to 'we don't know when we're going to get them'. They repeatedly blamed Samsung, first saying they gave the TVs promised and paid for by Video Only to Best Buy. Ummmmm, Best Buy doesn't carry this model. Then they said Samsung wouldn't give them any info or dates. I finally talked to another retailer who said it was a 2009 model and they had been told by Samsung that no more were being manufactured or shipped. I asked Video Only if there was a good possibility that they would never get this model back in and they said 'yes'. Fine, then what DO you have in stock in a 50" plasma TV that I could have delivered?? Remember, this is already 5 weeks after my purchase. Nothing. Nada. They had NO 50" TVs at all in stock. They had one 58" for almost twice the price. I firmly believe after reading other similar reviews of this store that this practice is something they do repeatedly. Sell things they don't have and sit on the money until people get tired and ask for a refund. I was told they had 30 people waiting for these. That's over $30,000! Then to add insult to injury, their refund process is a joke! I puchased the TV on 12/14 and it hit my VISA account on 12/15. ONE day. If you want a refund, you are told that it has to be processed manually (they literally take an old fashioned imprint of your card - they refuse to run it through electronically) and it has to be sent to their home office for them to handle. Minimum of 2 weeks. When I became irate and demanded better, he promised to get it done in one week. Well guess what. It's been one week and still no refund on my card. I have reported them to the WA State Attorney General's office and also the Better Business Bureau. In the meantime, I went somewhere else (Magnolia) and had one delivered in days. Do yourself a favor - DON'T give these guys your money. If you must shop here, make sure you walk out the door with the product in hand!!

1
★☆☆☆☆

I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on why had changed weekly. It went from 'they'e coming tomorrow!' to 'should be a couple of days', to 'we don't know when we're going to get them'. They repeatedly blamed Samsung, first saying they gave the TVs promised and paid for by Video Only to Best Buy. Ummmmm, Best Buy doesn't carry this model. Then they said Samsung wouldn't give them any info or dates. I finally talked to another retailer who said it was a 2009 model and they had been told by Samsung that no more were being manufactured or shipped. I asked Video Only if there was a good possibility that they would never get this model back in and they said 'yes'. Fine, then what DO you have in stock in a 50" plasma TV that I could have delivered?? Remember, this is already 5 weeks after my purchase. Nothing. Nada. They had NO 50" TVs at all in stock. They had one 58" for almost twice the price. I firmly believe after reading other similar reviews of this store that this practice is something they do repeatedly. Sell things they don't have and sit on the money until people get tired and ask for a refund. I was told they had 30 people waiting for these. That's over $30,000! Then to add insult to injury, their refund process is a joke! I puchased the TV on 12/14 and it hit my VISA account on 12/15. ONE day. If you want a refund, you are told that it has to be processed manually (they literally take an old fashioned imprint of your card - they refuse to run it through electronically) and it has to be sent to their home office for them to handle. Minimum of 2 weeks. When I became irate and demanded better, he promised to get it done in one week. Well guess what. It's been one week and still no refund on my card. I have reported them to the WA State Attorney General's office and also the Better Business Bureau. In the meantime, I went somewhere else (Magnolia) and had one delivered in days. Do yourself a favor - DON'T give these guys your money. If you must shop here, make sure you walk out the door with the product in hand!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on

3
★★★★★

I purchased a 50" Samsung plasma TV on Dec. 14th as a Xmas present. I was told they were out of stock but they promised delivery in 1-2 weeks. No problem, they would have it by New Years. FIVE weeks later, still no TV and their story on

Cons: Deceptive practices, Never delivered TV, Refund process

.

This place is a joke. I was looking to buy a camcorder. Specifically one with an external audio input. I was directed towards a certain camera which had good reviews and was in my price range.So I purchased the camera only to find out that it was out of stock.
However I was assured that it would only be two weeks until the next shipment came in and they would call me. I'TS BEEN TWO MONTHS !!!
and they never called me. I had to keep calling and checking with them. They're latest excuse is that the Canon sales rep for this area won't return their calls and they don't know how to get the product in.
So now I've wasted two months getting jacked around and still don't have a camcorder.
What a bunch of B.S.!!!
Now I will have to go back again and get my money back. Somehow I have a feeling this will be an adventure too.
By the way, that rating is a negative one star!!

1
★☆☆☆☆

This place is a joke. I was looking to buy a camcorder. Specifically one with an external audio input. I was directed towards a certain camera which had good reviews and was in my price range.So I purchased the camera only to find out that it was out of stock.
However I was assured that it would only be two weeks until the next shipment came in and they would call me. I'TS BEEN TWO MONTHS !!!
and they never called me. I had to keep calling and checking with them. They're latest excuse is that the Canon sales rep for this area won't return their calls and they don't know how to get the product in.
So now I've wasted two months getting jacked around and still don't have a camcorder.
What a bunch of B.S.!!!
Now I will have to go back again and get my money back. Somehow I have a feeling this will be an adventure too.
By the way, that rating is a negative one star!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Said TV I wanted was on order so I purchased a different TV and was not satisfied. After purchase I was told that they were not getting TV that I wanted. I had to trade for a different model all together. I'm very happy with my new

3
★★★★★

Said TV I wanted was on order so I purchased a different TV and was not satisfied. After purchase I was told that they were not getting TV that I wanted. I had to trade for a different model all together. I'm very happy with my new

Pros: Good Prices on sale items

Cons: Sales tactics

.

I was interested in buying a Samsung 40" tv, but the salesman convinced me to buy the 42" LG TV instead. After putting it together & turning it on the picture quality was terrible, to the point that it even hurt my eyes. I took it back to

3
★★★★★

I was interested in buying a Samsung 40" tv, but the salesman convinced me to buy the 42" LG TV instead. After putting it together & turning it on the picture quality was terrible, to the point that it even hurt my eyes. I took it back to

Cons: bad customer service, unrealistic return policy

.

Please be careful when purchasing anything at this store. My husband purchased a television set for me for Christmas. Because it was a gift, he specifically asked if he could return it if it was the wrong size. He was specifically told

3
★★★★★

Please be careful when purchasing anything at this store. My husband purchased a television set for me for Christmas. Because it was a gift, he specifically asked if he could return it if it was the wrong size. He was specifically told

Cons: Deceptive practices

.

Please be careful when purchasing anything at this store. My husband purchased a television set for me for Christmas. Because it was a gift, he specifically asked if he could return it if it was the wrong size. He was specifically told there would be no problem if he returned it within 30 days and retained the box. The television was way to big for our room and we wanted a much smaller TV. When we tried to retun it, they refused, and would only give us an in store credt for 12 months of 1,4000.00. Well the television we want, only cost 400.00, so guess what. We are out 1,000.00 or we have to buy electronic equipment that we do not need for 1,000.00. While the return policy is in very small print on the receipt, the salesman was verbally deceptive. Please see rip off website www.ripoffreport.com/reports/0/018/RipOff0018095. This outlines pretty much the way they do business. What a shame. They have lost good customers.

1
★☆☆☆☆

Please be careful when purchasing anything at this store. My husband purchased a television set for me for Christmas. Because it was a gift, he specifically asked if he could return it if it was the wrong size. He was specifically told there would be no problem if he returned it within 30 days and retained the box. The television was way to big for our room and we wanted a much smaller TV. When we tried to retun it, they refused, and would only give us an in store credt for 12 months of 1,4000.00. Well the television we want, only cost 400.00, so guess what. We are out 1,000.00 or we have to buy electronic equipment that we do not need for 1,000.00. While the return policy is in very small print on the receipt, the salesman was verbally deceptive. Please see rip off website www.ripoffreport.com/reports/0/018/RipOff0018095. This outlines pretty much the way they do business. What a shame. They have lost good customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Video Only, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review