Freedom Kennel

★★★☆☆
  • 3057 Goldie Rd

    Oak Harbor, WA 98277

    Map & Directions
  • 360-679-1332

Pets & Animals

Pets & Animals
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I had been a customer of Freedom Kennels for some time, but on one visit my dog got agitated and vocal because he seemed to dislike another dog who was also a customer there. I asked the lady behind the counter to "please don't put the dog that my dog was having a problem with right next to us, but would you please move him to the end tub". Since we were already in a tub in the middle of a bath and the other dog had not yet begun it seemed like a simple request. She did not, but placed the dog right next to us so my dog continued to whine and get upset. I left disgusted wondering why when there were two empty tubs they would choose to place the dog right next to us, causing my dog to become so upset. When I arrived home, I had a message on my phone telling me my dog was banned from their facility. If these people were professional, they would have seen that this particular dog was causing problems for us and all they had to do was simply seperated the dogs like I asked. Then my dog would notI have been so whiney and vocal. Since then I have gone to other self wash dog places in Oak Harbor and I have been much happier with the professionalism and the way you are treated. Freedom kennel was the bottom of the barrel. No real experience with handling dog problems. Do yourself a favor and don't go there.

1
★☆☆☆☆

I had been a customer of Freedom Kennels for some time, but on one visit my dog got agitated and vocal because he seemed to dislike another dog who was also a customer there. I asked the lady behind the counter to "please don't put the dog that my dog was having a problem with right next to us, but would you please move him to the end tub". Since we were already in a tub in the middle of a bath and the other dog had not yet begun it seemed like a simple request. She did not, but placed the dog right next to us so my dog continued to whine and get upset. I left disgusted wondering why when there were two empty tubs they would choose to place the dog right next to us, causing my dog to become so upset. When I arrived home, I had a message on my phone telling me my dog was banned from their facility. If these people were professional, they would have seen that this particular dog was causing problems for us and all they had to do was simply seperated the dogs like I asked. Then my dog would notI have been so whiney and vocal. Since then I have gone to other self wash dog places in Oak Harbor and I have been much happier with the professionalism and the way you are treated. Freedom kennel was the bottom of the barrel. No real experience with handling dog problems. Do yourself a favor and don't go there.

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We had the absolute worst experience with these people. We called there a week or 2 ago and asked them if the could board our b. Collie/aussie mix and our italian mastiff and the lady said no problem come the day before to drop off shot records. So today when we went there they decided to tell us they won't board our mastiff because they are considered aggressive(really I have never hear this, ever!). So we asked if there were any other restrictions on dogs or if it was just mastiffs and they said it was just mastiffs. I asked them what about pit bulls, and rotweillers and they said they would take them. Really? The worst part is we ended up talking to the owner and she tried to accuse us of bringing an attack there even though she has never met us or our dogs. She continued to tell us that she has talked to us on numerous occasions in the last 5 months and we were there last week. Really, because we just moved here in may with our dogs, so this lady automatically was jumping to conclusions. By the time we got done speaking with her both my husband and my blood was boiling!! So we had to find accomodations for our dogs last minute because the owner/workers are not all on the same page, extremely irritating. I could understand if when we originally called they explained this to us but to wait until the last minute is plain bad business!!

1
★☆☆☆☆

We had the absolute worst experience with these people. We called there a week or 2 ago and asked them if the could board our b. Collie/aussie mix and our italian mastiff and the lady said no problem come the day before to drop off shot records. So today when we went there they decided to tell us they won't board our mastiff because they are considered aggressive(really I have never hear this, ever!). So we asked if there were any other restrictions on dogs or if it was just mastiffs and they said it was just mastiffs. I asked them what about pit bulls, and rotweillers and they said they would take them. Really? The worst part is we ended up talking to the owner and she tried to accuse us of bringing an attack there even though she has never met us or our dogs. She continued to tell us that she has talked to us on numerous occasions in the last 5 months and we were there last week. Really, because we just moved here in may with our dogs, so this lady automatically was jumping to conclusions. By the time we got done speaking with her both my husband and my blood was boiling!! So we had to find accomodations for our dogs last minute because the owner/workers are not all on the same page, extremely irritating. I could understand if when we originally called they explained this to us but to wait until the last minute is plain bad business!!

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I take my dog to freedom kennels dog wash alot. I like how easy they make it to wash your dog. I have kept my dog there also and i have always gotten great service. Its a Clean and safe place and to be honest my dog likes the girls there better then he likes me I think! I believe that he is telling me that its a good place.

4
★★★★☆

I take my dog to freedom kennels dog wash alot. I like how easy they make it to wash your dog. I have kept my dog there also and i have always gotten great service. Its a Clean and safe place and to be honest my dog likes the girls there better then he likes me I think! I believe that he is telling me that its a good place.

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Staff that really listens to you concerns about oeaving your dog. I thought that waws wonderful. the lady there made suremy dog maggie was cozy and I was ok before she walked me out reasuring me that she would take good care of her. I left her for a week and was very please to be able to call every morning to check on her as the lady suggested i do to make it easdyr for me. Maggie has retured now a few times and everytime the same great warm and welcoming service.

4
★★★★☆

Staff that really listens to you concerns about oeaving your dog. I thought that waws wonderful. the lady there made suremy dog maggie was cozy and I was ok before she walked me out reasuring me that she would take good care of her. I left her for a week and was very please to be able to call every morning to check on her as the lady suggested i do to make it easdyr for me. Maggie has retured now a few times and everytime the same great warm and welcoming service.

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Great sevice... friendly staff.. and Great information... I went to wash my dog in the self service and i was very pleased with one ouw clean and put together the area was that you wash your own dog. I was made to feel very welcome by the woman that was working there. she set me all up at the tub side with my dog andy EVERY thing i needed to wash my dog. Showing me how everything worked. Even though she was busy grooming a dog in the other room she took time to meake sure i was comfortable and had nto futher questions. She would come back out and make sure i didnt need anything more from her and she did thid a few times. she even took time to show me hw to use a couple of the brushes and also how to clip my doge toe nails. i cant remember her name but i was very pleased to have had such a great time there an my dog loved it too!!

5
★★★★★

Great sevice... friendly staff.. and Great information... I went to wash my dog in the self service and i was very pleased with one ouw clean and put together the area was that you wash your own dog. I was made to feel very welcome by the woman that was working there. she set me all up at the tub side with my dog andy EVERY thing i needed to wash my dog. Showing me how everything worked. Even though she was busy grooming a dog in the other room she took time to meake sure i was comfortable and had nto futher questions. She would come back out and make sure i didnt need anything more from her and she did thid a few times. she even took time to show me hw to use a couple of the brushes and also how to clip my doge toe nails. i cant remember her name but i was very pleased to have had such a great time there an my dog loved it too!!

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WONDERFUL STAFF!!! Very clean in and out. I love when you go to a place and the girl at the front knows you and your dogs name.. with out looking at a list. Ha Ha!! My dog has always been taken Very well care of. Clean and happy when i come to get him. One of the best kennel on Whidbey i think!!

4
★★★★☆

WONDERFUL STAFF!!! Very clean in and out. I love when you go to a place and the girl at the front knows you and your dogs name.. with out looking at a list. Ha Ha!! My dog has always been taken Very well care of. Clean and happy when i come to get him. One of the best kennel on Whidbey i think!!

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I took my dog there and had it get a hair cut. The groomer was the one that checked me in and was very happy and willing to groom my dog any way i wanted. She told me that my dog had wonderful hair and it was going to be fun to make her look pretty. i told her that every other groomer i have taken her to just shaved her bald. and i didnt like that... she informed me there was lots of fun clips we could do with a dog that had such great hair. needles to say when i picked my dog up he was clean and smelled WONDERFUL and his hair cut was GREAT!!! she totaly listend to what i wanted my dog to look like. I loved it...and i willbe taking him back as soon as he needs another hair cut for sure!!! THANKS MARY!!

4
★★★★☆

I took my dog there and had it get a hair cut. The groomer was the one that checked me in and was very happy and willing to groom my dog any way i wanted. She told me that my dog had wonderful hair and it was going to be fun to make her look pretty. i told her that every other groomer i have taken her to just shaved her bald. and i didnt like that... she informed me there was lots of fun clips we could do with a dog that had such great hair. needles to say when i picked my dog up he was clean and smelled WONDERFUL and his hair cut was GREAT!!! she totaly listend to what i wanted my dog to look like. I loved it...and i willbe taking him back as soon as he needs another hair cut for sure!!! THANKS MARY!!

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1 out of 1 people found this review helpful.

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Great service... if you're using one of their self service dog baths. I scheduled an appointment for a 1230 grooming. Got a call from them the day before to reschedule. No big deal. It's a small business and I understand if the groomer has a personal issue to deal with. When rescheduling, I asked if I could get it for the same time and she said, "Yeah, 9:00." No, 12:30. I had to explain a second time that I work nights and that 9 is too early. This was a problem for her. She explained that because they close at 4:30 a 12:30 was too late for them. Really!? She didn't seem to care that my original appointment was for 12:30 telling me that I didn't talk to her the first time (somehow this should mean something to me). She ended up agreeing to 12:30. Today, the day of my appointment, I called to reschedule because I worked a very long shift and wasn't going to make it (didn't give them a reason of course). I said, "Hi how are you?" got nothing back. After stating my business, she told me I was supposed to be there at 9 with a tone that sounded like she felt inconvenienced. She then tried to put me on hold to which I said no and that I probably wouldn't come back. She didn't seem to care at all that she was losing a customer. Failure.

1
★☆☆☆☆

Great service... if you're using one of their self service dog baths. I scheduled an appointment for a 1230 grooming. Got a call from them the day before to reschedule. No big deal. It's a small business and I understand if the groomer has a personal issue to deal with. When rescheduling, I asked if I could get it for the same time and she said, "Yeah, 9:00." No, 12:30. I had to explain a second time that I work nights and that 9 is too early. This was a problem for her. She explained that because they close at 4:30 a 12:30 was too late for them. Really!? She didn't seem to care that my original appointment was for 12:30 telling me that I didn't talk to her the first time (somehow this should mean something to me). She ended up agreeing to 12:30. Today, the day of my appointment, I called to reschedule because I worked a very long shift and wasn't going to make it (didn't give them a reason of course). I said, "Hi how are you?" got nothing back. After stating my business, she told me I was supposed to be there at 9 with a tone that sounded like she felt inconvenienced. She then tried to put me on hold to which I said no and that I probably wouldn't come back. She didn't seem to care at all that she was losing a customer. Failure.

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I rarely kennel my dog and she had never been in an inside/outside kennel before with a run. I told them they would have to let her out to walk around b/c she would not understand to potty in the run but rather needed to be taken out...3 days later I picked her up and the first thing she did was squat outside for what seemed like ages and poo. It was as if she hasn't gone to the bathroom the whole time she was there from Friday to Sunday...she was never taken out like I asked, I will never take my dog there ever again.

1
★☆☆☆☆

I rarely kennel my dog and she had never been in an inside/outside kennel before with a run. I told them they would have to let her out to walk around b/c she would not understand to potty in the run but rather needed to be taken out...3 days later I picked her up and the first thing she did was squat outside for what seemed like ages and poo. It was as if she hasn't gone to the bathroom the whole time she was there from Friday to Sunday...she was never taken out like I asked, I will never take my dog there ever again.

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We took our dog here once when she was a pup. I can't say I was thrilled, but I am not thrilled with any kennel. When we went to pick her up, she was clean, well fed and her blanket had actually been washed before they sent it home with us. However, it was a holiday week-end and we had requested that our dog be played with twice a day which is an added service you can pay extra for. When we picked her up, they did inform us that she had not been played with because they were too busy.
I liked that they were honest with us regarding our dogs care while they were with us.

3
★★★☆☆

We took our dog here once when she was a pup. I can't say I was thrilled, but I am not thrilled with any kennel. When we went to pick her up, she was clean, well fed and her blanket had actually been washed before they sent it home with us. However, it was a holiday week-end and we had requested that our dog be played with twice a day which is an added service you can pay extra for. When we picked her up, they did inform us that she had not been played with because they were too busy.
I liked that they were honest with us regarding our dogs care while they were with us.

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We took our two dogs here to be boarded for a week and were pleasantly surprised. We had heard not good things about this place but we did not have any trouble and our dogs seemed to be well taken care of.

4
★★★★☆

We took our two dogs here to be boarded for a week and were pleasantly surprised. We had heard not good things about this place but we did not have any trouble and our dogs seemed to be well taken care of.

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