O'Reilly Auto Parts

★★★☆☆
  • 20609 Bothell Everett Hwy

    Bothell, WA 98012

    Map & Directions
  • 425-486-8856

Automotive

Automotive
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F & F Auto Clinic

19518 Bothell Everett Hwy Bothell, WA

2.6667 3
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I go to the Bothell-Everett Hwy. Schucks Auto Supply Store for my auto needs. Every since they have changed hands the service has been horrible. Product knowledge is nill, and not one time have I been waited on in a timely manner. The employee's act like I am bothering them. Then when I do find the product I want to purchase the employee's act like I am invisible. They are either talking on the phone, just standing there looking stupid or smoking. I have money in my hand and they can't find the time to wait on me. Then when I went out to the parking lot to put the oil I just bought into my car the oil cap I bought from them only a month ago broke in half and I needed a tool to help get it off. When I asked for help I was made to feel that it was my fault that their product was faulty. No one offered to replace the product. I would like to continue using this store because it is close to my home, but because of their service I will avoid it.

1
★☆☆☆☆

I go to the Bothell-Everett Hwy. Schucks Auto Supply Store for my auto needs. Every since they have changed hands the service has been horrible. Product knowledge is nill, and not one time have I been waited on in a timely manner. The employee's act like I am bothering them. Then when I do find the product I want to purchase the employee's act like I am invisible. They are either talking on the phone, just standing there looking stupid or smoking. I have money in my hand and they can't find the time to wait on me. Then when I went out to the parking lot to put the oil I just bought into my car the oil cap I bought from them only a month ago broke in half and I needed a tool to help get it off. When I asked for help I was made to feel that it was my fault that their product was faulty. No one offered to replace the product. I would like to continue using this store because it is close to my home, but because of their service I will avoid it.

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This is the first place I go if I want to do it myself when it comes to my car. They are always willing to help me out and pick the best option for my problems. And they are willing to take returns if you get it wrong.

5
★★★★★

This is the first place I go if I want to do it myself when it comes to my car. They are always willing to help me out and pick the best option for my problems. And they are willing to take returns if you get it wrong.

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Like any business with multiple sales/service employees, your experience, at best, will be random. Some days I receive great service, getting the employee's full attention. Other days, it's like I've got to clang pots and pans to be recognized. For the most part, the staff is fairly knowledgeable but rarely extend themselves to actually help troubleshoot a live vehicular problem, when your automobile is parked right outside the store.

2
★★☆☆☆

Like any business with multiple sales/service employees, your experience, at best, will be random. Some days I receive great service, getting the employee's full attention. Other days, it's like I've got to clang pots and pans to be recognized. For the most part, the staff is fairly knowledgeable but rarely extend themselves to actually help troubleshoot a live vehicular problem, when your automobile is parked right outside the store.

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