Insider Pages Reviews for Beacon Plumbing - Seattle's Emergency Plumber - Furnaces, Clogged Drains All Plumbing Emergencies!

1 Stars: HUNG UP ON BY BEACON PLUMBING AND NO CUSTOMER SERVICE! (by Jake S.)

Jake S. — Wed, 28 Oct 2009 00:00:00 GMT

I called this place yesterday asking for an estimate as offered on their web page. The phone was answered by Brian. After explaining to him the work I needed done, he asked me what time I would be free that afternoon. I explained to him that I was looking to have the work done on Friday or Saturday. He then responded "Call back Friday or Saturday for an estimate," then hung up on me. I can't believe the nerve of this guy! I later went onto their website and wrote about this to customer service, even saying that I might still be willing to hiring them as I had had good service from them in the past. I asked for a manager to call or get in touch with me. They never bothered. This Brian guy is probably the owner and just doesn't care. With so many plumbers out there and the economy the way it is, I'm surprised that there are business people out there treating customers this way and not expecting that word will get around. If you want to be hung up on and receive no customer service I highly recommend Beacon Plumbing!

1 Stars: Beacon is a RIP OFF (by MoneySaver)

MoneySaver — Mon, 05 Oct 2009 02:00:00 GMT

I had a job done by them & they charge me way more than I thought I would pay. They over charged for a small job and if I were to recommend anything, my recommendation is don't go to Beacon Plumbing.

4 Stars: COOL IN LYNNWOOD (by San F.)

San F. — Sun, 04 Oct 2009 18:44:00 GMT

During the hot spell this past summer I called 4 companies to give me an estimate to install air conditioning in my house. 2 of the companies told me that they were booked for a week or more. A 3rd company never called back. I called Beacon and was plesently surprised when the young lady told me that they could be out the same day. Around 3 pm Mike and Aheron arrived, they looked at my furnace and quickly gave me 3 options for different grades and prices of equipment, and informed me they could do the installation the next day. As promised they showed up at 9:30 am the next morning and by 7 pm I had a professionally installed air conditioning system up and running. my house was 103 degrees by that time. They spent extra time going over the whole installation with me and gave me a coupon for my next maintenance. I couldn't be happier and would recommend these guys over and over.

4 Stars: Beacon Redeems Themselves with Quality Service from start to finish (by Jarucia N.)

Jarucia N. — Wed, 29 Jul 2009 01:55:00 GMT

Two and a half years ago (Jan 2008), my water heater died. Beacon was super quick to respond. While the techs were very friendly and helpful and prompt,

I was troubled that they brought only a single 50 gallon unit, which they used to replaced my busted 40 gallon unit. What's more, the water rotted pressed wood board stand had to be replaced and they offered (and I had to take) a paint-chipped, slightly rusted metal stand they charged $200 for.

I was furious at feeling cornered given my circumstances as I hardly could shop around in the middle of winter.I later spoke with the owner, Bill, who promised a credit of $200 Beacon bucks, WHICH I NEVER RECEIVED nor did I ever get phone time with him on the matter again.

Now, I've just found this water heater has a leak and there's rust showing at the base...just two and half years later.I've called Beacon because they caused this problem and I expect they'll fix it.I

F they do in a timely and responsible manner (I better not be charged a dime beyond service call) then I'll eat crow and come back here and sing their praises....

I'M EATING CROW....Tom of Beacon came out hours after I posted this and took care of the matter. He explained my water heater was simply sweating. He then went on to perform the annual maintenance check.

I spoke to him at length about my concerns with customer service and he politely allowed me to 'vent'.

I also called Bill and after struggling through issues with their new computer phone system, he agreed to honor his promise of credit from 2.5 years ago. He spoke with Tom via speaker phone and the $150 credit was immediately applied to the yearly service.

I have to say, this company has been through the ringer since I last used them ( a simple internet search will yield results) and it seems that they are truly trying to clean up their perceived image (which did result from actual issues with plumbers and on the customer service back end).

Beacon has definitely had a second chance to make a first impression with me.

4 out of 5 stars based on earlier 2-star experience and now newer 5+ star second experience.

5 Stars: We received EXCELLENT service (by Bryen V.)

Bryen V. — Sat, 25 Jul 2009 19:59:00 GMT

After getting a "run-around" from several other companies, Beacon gave me same-day (as call) service and repaired my problem. (Rewired furnace/ relay)

5 Stars: Very Good customer service (by Girish B.)

Girish B. — Thu, 25 Jun 2009 19:12:00 GMT

We had an issue with a repair they made but when we called customer service Patrick was excellent at helping address and making sure we were fully satisfied.

Lots of companies do good work but the ones that treat you right when things go wrong are very rare.

5 Stars: Very Good customer service (by GirishB)

GirishB — Thu, 25 Jun 2009 02:00:00 GMT

We had an issue with Beacon but when we called them Patrick from customer service took care of us.

Lots of companies provide good service but only a few really stepup when a customer has an issue. These guys did

5 Stars: Great service (by robin c.)

robin c. — Thu, 16 Apr 2009 19:36:00 GMT

I just had Beacon Plumbing in to fix a small leak. They exhibited excellent customer service from the first phone call to the plumbers in person. When I first called they said "we will do excellent service" and they did. They were prompt, efficient and personable. Being a plumber they don't really have to be personable. At the end the plumber said to me "You've already paid. Is there anything else we can do for you while we are here?" They were kind, caring and did excellent service. I would highly recommend them!

5 Stars: Very good service - would highly recommend them to others! (by Tim O.)

Tim O. — Mon, 30 Mar 2009 08:22:00 GMT

Had issue with my shower in house, called Beacon at 1:00pm, told them I could be home at 5:30pm after work, and when I arrived at 5:15pm, they were already waiting for me.

They showed up when they said they would, the 2 technicians were professional, courteous, and gave me estimate of what job would entail, did their business, I paid, and they were onto the next job in 20-25 minutes.

I would highly recommend this vendor to others, as they did what they said they were going to do, which is all I am looking for on plumbing vendors.

Great work!

Tim O'Brien

5 Stars: Furnace (by Delain G.)

Delain G. — Wed, 11 Mar 2009 17:24:00 GMT

It was a Thurs. night around 5:00 P.M. when Puget Sound Energy shut down our furnace because of carbon monoxide. I started free-ken so I called Beacon. With in an hour Brian Hoskins showed up at our door. He immediately took some measurements and we sat down and he gave me three different furnace's that would work for us. I felt very comfortable with Brian and I felt like he was very honest and wasn't trying to sell us anything we didn't need. I picked the med. priced one and paid for it. He right away removed the old furnace that night . He left around 9:00 P.M. came back in the morning and installed the new one. It was quick and easy. He also took some extra effort to look at our gas fireplace. I was impressed how fast their service was,how easy it was, the quality of work and the concern Brian had that if we would be comfortable over night. I give them five stars and more!!!!

5 Stars: No Complaints (by Brian L.)

Brian L. — Mon, 02 Mar 2009 21:23:00 GMT

I thought the serviceman was very thorough and knowledgeable. My furnace was repaired on his first visit which was a pleasant surprise. This was my second Beacon call and I have been satisfied with each. I consider them reliable.

5 Stars: Great Service! (by Shannon K.)

Shannon K. — Mon, 02 Mar 2009 20:26:00 GMT

Beacon Plumbing truly went over and above in a recent transaction for me. In a house sale, a few items came up on inspection and needed to be remedied quickly. They were out there that day, and took care of things in a fast, professional, and pleasant manner. I was very impressed!

4 Stars: Beacon Plumbing & Heating - Furnace repair (by Barb C.)

Barb C. — Sun, 01 Mar 2009 08:04:00 GMT

Beacon was quick to respond to our request for service. They were efficient in replacing the motor on our furnace and fully explained what went wrong and how to help prevent future problems. We were pleased with their overall service

5 Stars: Excellent service all around (by Maggie B.)

Maggie B. — Fri, 13 Feb 2009 10:27:00 GMT

I called Beacon Plumbing when I noticed my water service line had ruptured, making a small lake in my neighbor's yard, a waterfall in my driveway, not to mention making my water meter spin like a fan. Beacon came out within the hour to secure my water and presented me with several alternatives for repair. They were able to replace the entire water service line and get me back into service within 24 hours. With their use of "the mole" they were even able to save all of my fave roses, heathers and other prized plants which would have been sacrificed with a traditional trench. I'd like to give a shout out to Aaron and the "mole man" for their superior professionalism and customer service. They stayed until the job was done at approximately 2:00 a.m., and did a superb job of clean-up and restoration. The price was about what I expected. The service was way above. I will use Beacon for my next plumbing problem and highly recommend them to others. Thank you, Beacon.

2 Stars: Misinformed by Beacon (by Sandi M.)

Sandi M. — Thu, 01 Jan 2009 18:37:00 GMT

on 12-26-2008, I called Beacon to come and look at my gas furnace which was not working properly. After a couple of minutes, I was informed that my heat exchanger had a crack in it and needed to be replaced with a new furnace. When asked if we could just replaced the exchanger, we were told that the company who made my furnace was no longer in business. And why would we want to replace parts in a furnace that is 10 years old? Well I don't think 10 years is that old. We were then quoted a price for the new replacement, and told they would be back on Monday. Well after thinking about it for awhile, I checked on line to see when Frigedare had closed, only to find out that they were still in business and had the replacement for our damaged heat exchanger. Well this really pissed me off, that we had been lied too just so we would have to buy a new furnace. The technicians must work for commission! On Monday, we called and spoke to someone at Beacon about this.They said that this wasn't their practice, and that they would speak to the techs. And that we really wouldn't save that much by just changing the exchanger, it really would be better to put in a new furnace. Go figure!! I feel that we were ripped off, and I would never call Beacon again! I knew that they had been investigated by Jesse Jones, so I was sure that they would be on the up and up. Well I guess I was wrong!! So if you have these guys come and look at anything in your house, do your homework and make sure they are telling the truth!!

Added Review: So I must say I was pretty impressed when I got a call from Beacon the day after I entered my review. And then when the owner Bill called me personally, I was really taken aback. He assured me that he was very upset by the information that I was given by their Tech. He said that was not the kind of business they practiced there at Beacon. He told me I would be receiving a credit for the difference between the new furnace and a replaced exchanger. Well now, it has been 3 weeks since that call, and no credit yet. When I called last week, the bookkeeper had heard nothing about my refund, but was going to speak to Bill right away. So now I am not all that impressed with the quick call I received. I don't think it should take 3 weeks to do a little research, and to write a check. Bill said they were really working on their customer service. Well, they need to work a little harder!!

1 Stars: Call Beacon and begin Freakin (by mltigger)

mltigger — Sat, 20 Dec 2008 01:00:00 GMT

Begin Freaking after calling Beacon -
Sunday 2 weeks ago brought a clogged drain which was backing up into the tub. My senior citizen mother who lives in north Tacoma called Beacon - they arrived, had her write a $2000 check before they would begin. The first employee was a big guy, too big to fit into the crawl space under her home. So they call truck #2 - apparently the clog backed up and because her pipes were not supported equally and sufficiently under the house, the weight caused the pipe to burst. They took photo's and showed them to her, then they called truck #3 with a high pressure water to force the clog out - it was a confusing, expensive ordeal. They were there over 8 hours and had her sign off on everything at the end of the $3600 repair. They wouldn't guarantee the repair because she didn't have a permit for the work. Now, come on, you are professional plumbers - it's a Sunday and this is an emergency, how would she have a permit? And for a repair of a clogged pipe, that didn't require any digging - just replace a broken pipe piece and use high pressure water to force out the clog. Really expensive, no itemized bill specifying cost of labor, parts etc. I believe they took advantage of her because of her age. How much did they charge per hour for labor? What was the cost for parts? Hidden fees, and they do not discuss this up front as their mission statement is written on their homepage. I wouldn't recommend using Beacon. Our next step is to inquire if the "plumbers" they sent were actually certified or if they were trainees. Beacon is on the hot seat from an investigation that determined they don't always send out plumbers to do plumbers work - did my Mom's clog require a plumber, or a trainee? Sure did take them a long time and 3 trucks, it was a good show that borders on fraud. Dear Attorney General for the State of Washington.....is our next step....

5 Stars: Great Customer Service (by Robin D.)

Robin D. — Sat, 29 Nov 2008 16:15:00 GMT

I had been having problems with my furnace for the past two years. I had 2 other companies come out last year and they weren't able to figure out what was wrong other than telling me my filter was dirty. Well, this year I called Beacon and they sent out Brian. YAY!! Brian actually spent the TIME to figure out what he thought was the problem. He did tell me however, that because of the age of the furnace, there was a chance that replacing this part may not solve the entire problem and that there could be other hidden problems. The only true fix would be to replace the furnace. He gave me the price of both options in writing and offered a 10% discount if I did the water heater at the same time. In his defense, I KNEW when I bought the house 4 years ago that the furnace and hot water heater were at the end of their lifespan and would need to be replaced soon. Brian in NO WAY made me feel as if I had to purchase a new furnace today, just that it was an option. However, not wanting to deal with any future problems, I chose to have him install a new furnace AND a new hot water heater that day. Of course, Brian didn't have a new furnace or hot water heater on his truck since he didn't expect to be replacing one, so he called back to dispatch and they sent another truck out with the new stuff so that the work would be completed with no disruption or waste of time.

Could I have found a cheaper price by going elsewhere? Of course.

But working "in the business" myself (I work in the Service Department of a local car dealership) I understand that cheaper does not equal better. I realize that great customer service is more important, and it is what keeps the customer coming back.

5 Stars: Plumbing (by Gary K.)

Gary K. — Tue, 18 Nov 2008 07:48:00 GMT

Hi all:

I wanted to send my comments regarding the work Tom performed at my residence on 11-1-08. Tom repaired the leaks beneath my sink and replaced a number of pipes that were not in code compliance. There is now much more space than before to use as storage and there are no leaks. He was professional, courteous, friendly, and extremely knowledgeable and willing to share some of this with me regarding other plumbing concerns.My congratulations and "Kudos" to an extremely competent plumber.
Thanks so much,

Gary Kickbusch

4 Stars: We were taken care of (by C S D.)

C S D. — Mon, 17 Nov 2008 15:32:00 GMT

We had a problem with our furnace that we knew was beyond what we could diagnose; Beacon came out within 24 hours from our service call. A part needed to be replaced, which was ordered, installed and tested by the following evening. We felt taken care of in a timely manner given that it was the busy season for heat repairs! And we were pleased with the Service Techs; they were professional and honest.

5 Stars: Beacon Plumbing ROCKS!! (by Mona S.)

Mona S. — Mon, 17 Nov 2008 12:29:00 GMT

I couldn't have had a better experience. Jared our installer answered ALL of our questions and didn't make us feel that this was even out of the ordinary. We had contracted with another company but cancelled because they made us feel so uncomfortable about what they were going to do when installing our new water heater. Everyone at Beacon Plumbing both on the phone and in person has made us feel they were trying to earn our trust...and they did! They provided real customer service & with a smile. And the prices they quoted & charged were consistent & competitive in the market. We would recommend them to anyone!

5 Stars: ~WORLD CLASS SERIVCE~ (by Bobbi J.)

Bobbi J. — Fri, 07 Nov 2008 16:32:00 GMT

I had a pipe burst and from my first call to the final bill "everything" was top quality service!!! The "expert" Brian Hoskins who came to my home is a "GREAT" asset to the company!!! He was courteous, informative and polite....he turned a "bad" day into a pleasant experience~ He gave me superior service and was beyond professional, he treated me like it was his own business! Price was fair, and explained all prices to me before doing the work> Thank you Beacon for having such a "GREAT" employee~ I will recommend to all of my friends!!!

5 Stars: Plumbing Leak & water hammer issue (by Eric R.)

Eric R. — Mon, 06 Oct 2008 15:33:00 GMT

I called Beacon Plumbing to fix a water pipe leak under my house.
The leak was noticed a few weeks ago when I was doing other work under my house.

I have never dealt with Beacon before and have no relationship to them.

The leak was very small, but I was afraid the pipe would eventually burst and flood my crawl space. I also wanted someone to fix a "water Hammer" issue where my pipes would bang whenever someone shut off the cold water quickly.

A plumber (Nick F) showed up at my house within 2 hours of my call to Beacon. We talked about the issues and he gave me an estimate. It was a little higher than I expected, but it was within reason. A burst water pipe would cost me much more to fix.

Nick was very professional & knew what he was doing. He worked in very tight quarters (under my house) and was able to solder on new piping without any problems. I watched him throughout the process as I have soldered piping before. He was meticulous and took his time to do the work correctly.

I was very impressed with Nick's professionalism and plumbing knowledge. He also solved my water hammer problem!

While I can't speak for the other plumbers at Beacon, I was VERY happy with the work done and results done by Nick. If Nick is any indication of the quality of work done by Beacon, I would have not problem hiring the company again.

1 Stars: These guys are THIEVES!! (by puppymama)

puppymama — Mon, 22 Sep 2008 02:00:00 GMT

I was forced, by them, to remove the review I'd written previously as they held our money ransom. After discovering they'd planned to overcharge us about 400%, we requested our deposit back. They wanted to keep a HUGE portion of it for the "materials" they'd already purchased and for the "trouble" the crew member endured loading it. So the request to withdraw our order was not relayed by the secretary, or whomever, within the course of 24 hours. These guys are absolute crooks, doing sub-par work, from what I learned after asking around and are STILL working unlicensed workers even after the expose on the news!

5 Stars: Saved us a bunch (by KathyJohn)

KathyJohn — Sat, 20 Sep 2008 02:00:00 GMT

I don't know what the other reviewers have against Beacon. When we called them, we already had 2 bids for $2,900 and $3,400 to replace a 'faulty' hot water tank !

When the Beacon man got there he said the problem was NOT a bad gas hot water heater, but rather a bad emergency cut off valve for the main gas line (which only fed the hot water tank). He replaced it for $466 and we've had great hot water for the last year. He gave me the old valve to return to the hardware store who gave me a $133 refund.

I think the bad reviews come from the competition.

5 Stars: Brian Hoskins 7-22-08 (by Phil R.)

Phil R. — Mon, 18 Aug 2008 09:59:00 GMT

Brian provided excellent workmanship. The service was timely. He had a professional appearance. All work was completed to my expectations. I would recommend Brian & Beacon to others.

5 Stars: Always happy with their work (by Vicki D.)

Vicki D. — Tue, 12 Aug 2008 16:17:00 GMT

I had water heater problems and they came right out within a few hours and fixed it without needing specialty parts (I have an odd sized heater). This is the second occasion (two different problems at my house) that I've needed a plumber and both times I called Beacon and have been very happy with their work.

4 Stars: Promises Made Promises Kept (by Scott J.)

Scott J. — Sat, 12 Jul 2008 09:36:00 GMT

I knew what my plumbing problem was but did not have the tools or parts to fix it. Brian agreed with my assessment, promised an end-of-the-day return, and kept his commitment. While the final toll may seem expensive it was worth the value because of the quality of service and kept promises.
Scott Jensen
Mill Creek

5 Stars: Beacon Plumbing and Heating (by Aron F.)

Aron F. — Sat, 12 Jul 2008 07:43:00 GMT

I had a new central air until put in during that hot spell we had here at the end of June. The guys that came out were friendly, knowledgeable, and did professional work. They showed up quickly for the service call and on time for the appointment. I would recommend to anyone, and would call upon again. Price was fair. Thank you.

5 Stars: Saved our skin! (by John G.)

John G. — Tue, 17 Jun 2008 23:43:00 GMT

We opened a new restaurant in Kirkland and the night of the Grand Opening found water backing up through our floor drains!

It seems the restaurant in the same complex hadn't snaked the common drains in years and when we added our restaurant, it overloaded the system.

We called Beacon, they were there in under 40 minutes with the trucks, manpower and equipment to do the job. They tried one way and then another and finally pulled a toilet off the floor to access the (ancient) plumbing drainpipes.

The story ends happily with free flowing drains and a sweet smelling restaurant - our customers didn't even know there was a problem!

Was the service free? No
Was the price fair? Yes
Was the team professional? Yes
Did we know the price before they did the work? Yes

WILL WE CALL THEM AGAIN???? YES

The way I see it, give me a professional that charges a fair price for his time, equipment, training and insurance (and gas) before I hire some cut rate guy off Craigslist that comes in, takes a deposit and disappears.

I like KING5, Jesse Jones(!) and Chris Ingals... but they missed the boat on this one.

My name is John Gilday and I approved this message.

5 Stars: Quite pleased with the service (by Pat F.)

Pat F. — Sat, 07 Jun 2008 04:01:00 GMT

We had a problem with a clogged drain line. I called Beacon, they came out the same day, and their tech did an excellent job determining the problem and fixing it. He used the video camera technology to identify the problem and then flushed it out. We did see some roots that will have to be addressed soon, but there was no hard-sell to get the job for Beacon. I've read some of the other reviews, and I must say I didn't have a single problem with the quality of the work or the price. The technician was fast, friendly, knowledgeable, and competent.

5 Stars: Beacon Plumbing and Heating (by Stephanie A.)

Stephanie A. — Fri, 30 May 2008 21:47:00 GMT

We recently had Beacon come to our home to work on our furnace. The tech charged me quite a bit of money for essentially flipping the breaker switch and replacing a filter. I contacted Beacon about this and they promptly refunded my payment. I was a bit skeptical to call them the next time, but I'm so glad I did. The tech came out within an hour on a Saturday evening. He could have easily convinced us to spend a few thousand on a new furnace (ours is getting old and does need replacing). However he got it up and running in no time. He took time to show us the problem and what he did to fix it - which will allow us to get by another year or two on our furnace. I am so glad I gave them the opportunity to come out again - I absolutely trust their business and without a doubt, when it comes time to replacing my furnace and water heater, Beacon will be the only place I call. They get an A+ for customer service not only when I called them about the first service call, but as well for the prompt, professional service when they came to our home. They are great!

4 Stars: Furnace Repair - quick service (by Steven C.)

Steven C. — Fri, 30 May 2008 18:08:00 GMT

I started having furnace problems when we began to use it this year. I called Sears and they told me it would be six to eight weeks before they could have someone out. I called some other local shops and received some phone help with the issue but couldn't get someone to actually come out. After getting tired of having it work sporadically over the next few weeks, I called Beacon and they had someone out the same day! It was on the pricey side, but we were very happy to have the furnace working again. The two technicians were very friendly and helpful.I would call Beacon first for my future furnace needs and would recommend them. However, the amount of negative reviews on this site has me a little skeptical now.

5 Stars: Good Warranty - THANK YOU!!! A++ (by Woody H.)

Woody H. — Thu, 29 May 2008 21:59:00 GMT

A++ We had a repair done at our Rental property in Renton and had the PRV or pressure relief valve replaced. All because the city of Renton has the water pressure to high in the street. (Thank you Renton!!) Beacon did a great job repairing it and getting this problem fixed fast. I have hired these guys over and over and over and gave me a good deal on this repair because the City caused the problem. They won a customer for life! Thanks Beacon! Woody

4 Stars: Beacon stands behind their work (by Andrea B.)

Andrea B. — Sun, 27 Apr 2008 14:54:00 GMT

I had a chronic kitchen sink leak that was very difficult to diagnose. At first water was dripping down my intakes so Ronnie from Beacon came out and replaced those. He was very friendly, courteous, clean and professional. Did an excellent job cleaning up after himself. Then about a week later there was water accumulated on the bottom of my sink cabinet. They sent a second guy out who couldn't figure out where the water was coming from but suggested I grout around my faucet and next time I was really going to town, cooking and doing dishes, to look under my sink with a flashlight and see if I could see where the water was coming from (OK, that visit wasn't too satisfying). Third visit they sent out Ronnie again who figured out there was a leak between the sink and the deck. He grouted that for me (did a good job too). You can imagine my frustration when two weeks later there was more water under my sink. This time they sent out Brian. He was also very clean, friendly, courteous and professional (must be a Beacon requirement). He apologize profusely for my inconvenience. Spent over an hour running water and my dishwasher to figure out where the water was coming from. Finally figured out it was a very slow leak from the cheap faucet the builder had installed when they remodeled my kitchen. He deducted the cost of my previous visits from the cost of a new faucet and install. He even filled out my warranty card and sent it in for me! I thought this was the kind of attention to detail that spoke of a true professional. Anyhow, I felt like Beacon worked with me till they got it right and I appreciated it. Yes, they're expensive, then again plumbers in general are expensive. Yes my experience was frustrating but they fixed it in the end and after the second visit made sure to do it on my time so I wouldn't be inconvenienced any more. They always showed up promptly when they said they would. Like my title says they stood behind their work, and I'll call them again when I have a problem.

5 Stars: Saved by the Freakn Plumber!! (by spaz101)

spaz101 — Wed, 23 Apr 2008 02:00:00 GMT

My kid shoved a couple rolls of toilet paper down the toilet in the upstairs of my house. Water started coming from all over, I was Freakin. I went to the seattle phone book & there was Beacon on the back ready to fix my problem. When i called the lady was very nice & told me what to do to stop the water. After shutting the water off the plumber called & said he would be there in minutes. Once he got there he explained what needed to happen. After we found out what the problem was, the 2 rolls of paper, he unclogged the sewer line. He asked if my toilets, sink & bath took forever to drain. I thought that was a little weird, but said yes. He noticed there were tree roots that completely damaged my sewer line. I asked if this is what might be causing the smell from my crawl space area when it gets warm. I am a single mom with 3 kids. I am on a budget & needed help with what it was going cost to get this job done. The plumber, I think his name was Jim, said he would talk to the owner for me & work with on the billing. In the end I needed a new sewer line. Thanks to Beacon My kids & I have a safe home. Thanks Beacon you saved me while i was freakin!!!

4 Stars: Excellent and fast service. (by Colleen B.)

Colleen B. — Tue, 22 Apr 2008 13:37:00 GMT

Beacon had excellent and fast service. Their price was a bit more than what I expected, otherwise I would give them five stars.
-Edmonds, Washington

5 Stars: thanks beacon! (by jothepearl)

jothepearl — Mon, 21 Apr 2008 02:00:00 GMT

i had a bad clogged drain at 11p! These guys came in, finished the job and I am happy !
you pay for your services and they were not overpriced, I dont know why the other reveiws state that???
I normally jump around with plumbers but I like these guys. Ill be calling them again for sure.

5 Stars: great job (by kf1975)

kf1975 — Mon, 21 Apr 2008 02:00:00 GMT

i have had these guys out over a few times, (old house) they did my sewer, my furnace and my pipes...
They work hard and got the job done right! I bid shopped and they were actually lower in some cases - they are a family owned company and sometimes the owner even answers the phone!! I like these guys and will recomend them over and over again.

3 Stars: Beacon's Prompt Response (by Mark D.)

Mark D. — Tue, 15 Apr 2008 23:07:00 GMT

Beacon came out to replace a pipe that broke in my upstairs bathroom, causing damage in the bathroom and to my kitchen ceiling. As they had done on a previous job, they responded to my household emergency promptly, and went right to work -finishing the job by the end of the day. I did have some concerns about the cost of the job, and was contacted promptly by Beacon after voicing them, and they listened carefully to those concerns, and we were able to work out a satisfactory adjustment. I appreciated this very much. Thanks to Amber and Patrick in the Beacon office for their courtesy, and to William Cahill for the satisfactory resolution of this problem - and for returning my bathroom to a functional condition quickly.

5 Stars: Fixed my problem fast (by studmuffin44)

studmuffin44 — Mon, 25 Feb 2008 01:00:00 GMT

Came out & unplugged my clogged sewer drain. Put the camera in & noticed 100 year old pipe was damaged. Told them i would not do it at that time. Kids clogged the pipe again, they came out & said we can fix this problem or keep coming out & unclogging. I said fix it. They did & no problems since. i noticed everybody on this site complains about these guys. Perhaps those folks are looking for a hand out??Thanks for keeping me from freakin, Beacon!!!

1 Stars: BEACON IS FREAKIN FRAUDULANT (by tnaolson)

tnaolson — Tue, 02 Oct 2007 02:00:00 GMT

I had Beacon out to unclog my toilet and bathtub. 1st they wanted to charge $500 to run a camera, told them no way just try to unclog it 1st. Then they told me my bathroom was too small and they would make a mess with their machinery that they needed to run a pipe from under the bathtub and out the crawlspace to run the snake. Which was an extra $500. They made a small break in the clog to get the bathtub to drain but the very next day it was cloged again after paying them $1065.00. They said there was a blockage in the pipe they couldn't remove and wanted to pull up my deck and replace the pipe, but they couldn't tell me how much that would be until they actually dug into the pipe! Sent them home and had 4 other plumbers out within the next week. All said the pipe that Beacon had installed out the crawl space was ridiculous and not even up to code. It turned out the so called object in the pipe was just gunk and roots that was removed with no problem by A Priced Rite Pluming. They charged me only $299 for a video inspection and pipe clean out. I've had no more problems with my pipes but am continuing to fight with Beacon. I have reported them to the business bureau as recommended by the other plumbers I had out. I highly recommend using A Priced Rite Plumbing or the Pipe Guys, great people & service. Beacon will rip you off every time!

1 Stars: What a Joke! (by Tom M.)

Tom M. — Mon, 10 Sep 2007 08:46:00 GMT

I called them because the shower had all the water pressure and the tub faucet had none. They came and diagnosed the problem as it needing a valve replacement and the charge was to be around $1000. The cost was so much higher than I thought that I had to send them away without the work getting done. In the mean time, my father came home from vacation and I asked him to look at it because he had done some minimal things like this around his own house. He said the gasket for the diverter needs to be replaced. He came over with some basic tools and the 25 cent part and fixed the problem.
Is this how you pay for all your ads Beacon??? That's some questionable business practice if you ask me. The only reason I'm freakin' now, is because I almost let you do the work!

1 Stars: Called Beacon, but still freakin' (by ag99204)

ag99204 — Tue, 20 Feb 2007 01:00:00 GMT

Called them to find a leak. Their phone book add listed leak detection as a service offered. I was 99% sure that the leak was not in my house, so that left the problem somewhere underground in the water line. I told them this and that they would probably need a high-tech listening device to find the leak. They assured me that they could find the leak.

Well, the plumbers showed up WITHOUT the listening device, and sure enough, couldnt find the leak. In fact they stated that they dont even use the listening device I explicity told them to bring.

The wasted my time and money, I won't use them again.

3 Stars: Call Beacon - Start Freakin' - $750/hour & Beacon Plumbing broke my toilet (by customerio)

customerio — Fri, 19 Jan 2007 01:00:00 GMT

Beacon Plumbing came to snake out my drain. The guy was here for an hour, charged me $750 and over-torqued the bolts holding the toilet to the floor and broke the base. HE BROKE MY TOILET. Repeated calls to Beacon Plumbing result in them telling me they'll order me a new toilet, BUT THEY NEVER DO ANYTHING.

BEACON PLUMBING WILL STEAL FROM YOU.

Beacon Plumbing in Seattle is incompetent, dishonest, and a complete rip off!!!!!!

2 Stars: Not worth it (by suz34)

suz34 — Sat, 07 Oct 2006 02:00:00 GMT

I called Seattle branch of Beacon Plumbing to come help with my sewer blockage. They showed up and proceeded to charge me $600 to use a video to look through the drain in addition to the other $300 for coming out and unclogging it. They would not give me a copy of the video nor did they give me any outside landmarks for where the blockage was taking place. Any questions I asked, I was given a "we can't say" or "we can't tell you that." They told me about all of the work it would take to permanently fix the problem but wouldn't give me any information about alternatives or cost. They referred me to another employee of the company who was supposed to come give me an estimate for what we'd need to do to get a permanent fix. He called, made an appointment and then never showed.

To top it off, 3 months later, my drain had the same problem again. I called a different plumbing company who fixed it for $150 and said that the previous co. had just made a small hole in the blockage but not completely cleared it out. He also suggested different alternatives for the problem we were having and answered all of my questions.

I felt very taken advantage of by Beacon Plumbing. I would not recommend this company to anyone.