R H Koller Oriental Rug & Carpet Cleaning

★★★★☆

About R H Koller Oriental Rug & Carpet Cleaning

Categories
  • Home & Garden
  • Carpet & Rug Cleaners
  • Floor Coverings
Details
  • Carpeting

Home & Garden

Home & Garden
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4.0 2
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Koller offers every reason to call a local business. My multiple experiences have been outstanding every time. In addition to the immediate turnaround, their advice prior to service was very candid and costs were VERY competitive. I have confidently requested their service for both a very expensive oriental rug and an inexpensive remnant. In both cases the finished product looked amazing. They are polite and a treat to have in my home...anytime!

5
★★★★★

Koller offers every reason to call a local business. My multiple experiences have been outstanding every time. In addition to the immediate turnaround, their advice prior to service was very candid and costs were VERY competitive. I have confidently requested their service for both a very expensive oriental rug and an inexpensive remnant. In both cases the finished product looked amazing. They are polite and a treat to have in my home...anytime!

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They never answered their phones. You have to leave voice mail and they say they will call you back.. After repeated attempts to contact them when our rug was overdue, we were never called back to inform us of an ETA . By chance a salesperson from the Bon happened to be near their new site and informed them that a client was being neglected. We heard back from them then and our rug was returned within a week. But for that intervention, we might still be waiting.

3
★★★☆☆

They never answered their phones. You have to leave voice mail and they say they will call you back.. After repeated attempts to contact them when our rug was overdue, we were never called back to inform us of an ETA . By chance a salesperson from the Bon happened to be near their new site and informed them that a client was being neglected. We heard back from them then and our rug was returned within a week. But for that intervention, we might still be waiting.

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Business Response:

We would like to offer our sincere apologies to James. At the time we cleaned his rug, we were in the process of building our new facility to hand wash rugs. Unfortunately, we had a problem with the phone company transferring our calls to our new building prior to the construction being completed and we were unaware of these calls. Since April 2008, we have been in our new workshop and are fully operational. We offer regular business hours when we can be reached either by phone, email or just stopping by . We welcome James and anyone else interested in our services to come by our Poulsbo workshop and see for themselves.

Message from R H Koller Oriental Rug & Carpet Cleaning

Check out our website at www.rhkoller.com for full details on our hand washing services. Avoid the ferry trip and shop local.

More about R H Koller Oriental Rug & Carpet Cleaning

R H Koller offers hand washing of all types of area rugs including hand-knotted, wool, silk, tufted, braided, flat-weave (including Navajos), machine-made, flokati and animal hides. Our process includes thorough air-dusting, vibratory removal of dry grit, full immersion hand washing of both the front and back the rug, full rinsing, drying, grooming and fringe cleaning. Because of our washing process, we are very successful with most, if not all, pet odor removal. We offer all types of rug repair and restoration. We still offer in-home steam cleaning and upholstery cleaning by appointment.

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