Bank Of America

If you think you like BOA just try getting a home loan modification from them. They go through all the process including telling you that you are approved. Send you email telling you what your payments will be and all that needs to be done is the signing of the paperwork. Then you hear nothing from them (they instruct you to track the loan process online and not contact them as it will slow down the process) and one day you long on and it says the modification has been denied and collection proceeding will proceed. This is after months of negotiation, paperwork and approval. Don't even think of trying to call them to get an explanation as they won't talk to you. They are a black eye to the banking community.

Report Abuse

Was this review helpful to you?

I understand lot of situation going on with bank of America. This is very big Bank and international access.I do not like this bank of America since I had account with them. I respect this Boa they are BIG.Thanks to have be here because we need this bank of America that able to access International.Good Luck.

Report Abuse

Was this review helpful to you?

On Friday, June 20, 2008, I walked into the Parkland Branch Bank of America to make several deposits, cash a check and get my payroll out. The check that I was trying to cash was from a vendor whod made the check out to my mother, who is a signer on my business account. She came into the back to sign the check and to show her identification.

The check was over the tellers limit so she asked the Assistant Branch Manager, Song Degarmo, to assist her. She was asked to verify the check.

All I did was ask them to verify the check. The funds were good. The Assistant Branch Manager, Song Degarmo, explains to me that Bank of America no longer verifies funds over the phone. I ask to speak with the branch manager because I have been a customer of Bank of America for many years and they have always called to verify funds in situations such as this.

When the Branch Manager, Linda Morley, storms out her office with my check in her hand, she states, It is obvious that we will not be able to provide you with the level of customer service that you would like. Your account is not entitled to any special treatment. I am closing your accounts. And with that she storms over to the main doors, opens the doors and turns back to say, Please Leave!

Mind you, we are in the middle of the lobby and there are still customers all around. I still have yet to say anything to her. Quite frankly, I was confused on what prompted her to approach me in such a manner, and I was hugely embarrassed by her antics.

The Assistant Branch Manager, Song Degarmo, places her hand on my shoulder and pushed me towards the door. I stopped at the door, turned to the Linda Morley and ask, Can you please explain to me what is going on? Why are you closing my account? I was not hostile. I did NOT yell at her.

She says, I dont have to explain anything to you! I have the right to close an account for any reason. Please Leave. If you dont leave I will call the police!

I was almost in tears at this point. My mother was still there. It appeared as though Ms Morley was unreasonably hostile towards her, but that had nothing to do with me or my accounts. I said, You have not even spoken to me and I am the primary signer on this account. I deserve an explanation as to why you are closing my account. I am not being hostile. I dont deserve to be treated like this.

It is obvious that you are unaware as to how much we have bent over backwards to assist you. The bank is closed. Please leave.

I have been in line since 5:20. The bank closed before I got to the teller window. Are you saying to me that I am not entitled to the same customer service as everyone else simply because the bank closed while I was in line?

That is not what I said! You are putting words in my mouth!

Again, Song Degarmo attempted to push me out the door. By this time, one of the other bankers was standing behind them as if she was going to forcibly remove me.

And so we left. I called the customer service number to find out why this happened. What did I do wrong? Why did she treat me like that? They said that the branch manager can shut down an account for any reason and that what she did cannot be overridden by anyone.

I have sat on the phone and poured my heart out to several customer service representatives, and spoken to supervisors of supervisors. The last one I spoke with, Tammy Wright said that she was sorry but the only thing she could offer me at this time was a sincere apology.

I spent Friday night in the emergency room because I had an anxiety attack that was brought about by this entire situation.

Report Abuse

1 out of 1 people found this review helpful.

Was this review helpful to you?

quite often, i walk into a bank, and always, there is some kind of inconvenience. however, at this particular bank, the workers held up to their duty. over-doers i would say. and it was not just the worker helping me, it was everyone. they all smiled at me, welcomed me, escorted me around. wow! i cannot believe i received such royal treatment!

Report Abuse

Was this review helpful to you?

I usually hate banks. I expected to hate this one too. I was pleasantly surprised. The service and staff is reminiscent of an old small town local bank. Reasonable rates and fees, courteous staff. Telephone customer service is actually helpful. They will go out of the way to help, and have even reversed charges they didn't have to as a courtesy.
They have ATM debit cards that earn airline miles too, which is really cool and unique.

Report Abuse

1 out of 1 people found this review helpful.

Was this review helpful to you?

I am not a big fan of banks because they seem to have mastered the art of nickle and dime. Bank of America seems to offer pretty good service without costing so many nickles and dimes. I thought the staff was courtous and they were always helpful or tough questions like currency exchange and banking in forign countries. They were also very helpful when I needed loan advice.

Report Abuse

Was this review helpful to you?