Enterprise Rent-A-Car

★★☆☆☆
  • 18215 Highway 99

    Lynnwood, WA 98037

    Map & Directions
  • 425-771-4538

About Enterprise Rent-A-Car

Categories
  • Auto Rentals
Details
  • Enterprise
Hours
M-F 7:30am-6pm, Sa 9am-12pm, Su Closed
Year Established
  • 1957
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
Services
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
  • Airport Pick Up
Languages
  • English

Automotive

Automotive
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In Seattle, we had a snow storm and my car was hit and needed repairs. The rental agent did some less than pleasant selling tactics to get me to buy the extended insurance policy. Within hours of getting the car the check engine light comes on. I called and to complain and was told that it was no big deal. I told the gentleman that I have a small child and I don't feel safe in the car and requested that he bring a new rental car to my house. He said that was ""humanly impossible"" and that I would have to stop by. I am basically a single mother (my husband is a Phd student and is gone 14 hours a day) and to support our family I work 2 jobs, with a short break between them, That time is my son's nap time. I explained that I could stop in at 7am or after work at 10:30pm, but that was my only availability during the week. I expressed how unhappy I was to be paying addition insurance on a car that was not in top shape and that I felt unsafe in. I asked about canceling the insurance, and was under the impression that he had canceled it. In the mean time a second warning light has come on (as per the rental agent) I if the car broke down Enterprise would ""deal with it."" They called me today to authorize an additional deposit. Turns out they had not canceled the deposit. They said I would have to come into to sign for it. I argued with this disrespectful young man for a while and really got no where. I am extremely unhappy to have paid nearly $200 for a policy on a in poor repair. I specifically told them that I felt unsafe driving the car and requested help having a replacement dropped at my house and was told it was ""humanly impossible."" I am extremely dissatisfied with the transaction, in my mind this is fraud! I will be contacting Washington States Insurance Commissioner.

0
★☆☆☆☆

In Seattle, we had a snow storm and my car was hit and needed repairs. The rental agent did some less than pleasant selling tactics to get me to buy the extended insurance policy. Within hours of getting the car the check engine light comes on. I called and to complain and was told that it was no big deal. I told the gentleman that I have a small child and I don't feel safe in the car and requested that he bring a new rental car to my house. He said that was ""humanly impossible"" and that I would have to stop by. I am basically a single mother (my husband is a Phd student and is gone 14 hours a day) and to support our family I work 2 jobs, with a short break between them, That time is my son's nap time. I explained that I could stop in at 7am or after work at 10:30pm, but that was my only availability during the week. I expressed how unhappy I was to be paying addition insurance on a car that was not in top shape and that I felt unsafe in. I asked about canceling the insurance, and was under the impression that he had canceled it. In the mean time a second warning light has come on (as per the rental agent) I if the car broke down Enterprise would ""deal with it."" They called me today to authorize an additional deposit. Turns out they had not canceled the deposit. They said I would have to come into to sign for it. I argued with this disrespectful young man for a while and really got no where. I am extremely unhappy to have paid nearly $200 for a policy on a in poor repair. I specifically told them that I felt unsafe driving the car and requested help having a replacement dropped at my house and was told it was ""humanly impossible."" I am extremely dissatisfied with the transaction, in my mind this is fraud! I will be contacting Washington States Insurance Commissioner.

.

I have rented an automobile from this location 3 times. Each time was progressively worse. The Agents that I was forced to interact with were abrasive, short and had zero ""follow through."" When I spoke with the manager, I was astounded to receive even worse assistance. Beyond the poor customer service, there was absolutely NO accountability. I have 15 years experience in the customer service industry and I am dumbfounded that their location is still open. On 2 occasions, there were more than 2 disgruntled customers in their cramped lobby. I found Hertz to provide an exceedingly pleasant rental experience. Even Dollar Rent-A-Car superceded the customer service experience as well as their rates.

0
★☆☆☆☆

I have rented an automobile from this location 3 times. Each time was progressively worse. The Agents that I was forced to interact with were abrasive, short and had zero ""follow through."" When I spoke with the manager, I was astounded to receive even worse assistance. Beyond the poor customer service, there was absolutely NO accountability. I have 15 years experience in the customer service industry and I am dumbfounded that their location is still open. On 2 occasions, there were more than 2 disgruntled customers in their cramped lobby. I found Hertz to provide an exceedingly pleasant rental experience. Even Dollar Rent-A-Car superceded the customer service experience as well as their rates.

Pros: THERE IS A KEY DROP SO YOU DON'T HAVE TO DEAL W/ THE AGENTS

Cons: Customer Service is poor, NO ACCOUNTABILITY

.

I have rented an automobile from this location 3 times. Each time was progressively worse. The Agents that I was forced to interact with were abrasive, short and had zero "follow through." When I spoke with the manager, I was astounded to receive even worse assistance. Beyond the poor customer service, there was absolutely NO accountability. I have 15 years experience in the customer service industry and I am dumbfounded that their location is still open. On 2 occasions, there were more than 2 disgruntled customers in their cramped lobby. I found Hertz to provide an exceedingly pleasant rental experience. Even Dollar Rent-A-Car superceded the customer service experience as well as their rates.

1
★☆☆☆☆

I have rented an automobile from this location 3 times. Each time was progressively worse. The Agents that I was forced to interact with were abrasive, short and had zero "follow through." When I spoke with the manager, I was astounded to receive even worse assistance. Beyond the poor customer service, there was absolutely NO accountability. I have 15 years experience in the customer service industry and I am dumbfounded that their location is still open. On 2 occasions, there were more than 2 disgruntled customers in their cramped lobby. I found Hertz to provide an exceedingly pleasant rental experience. Even Dollar Rent-A-Car superceded the customer service experience as well as their rates.

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.

When I first spoke with enterprise they were very friendly and accomodating. They let me know that my car I would be requesting would be ready for me at any time from our phone conversation until 6 PM when they closed. When I arived at their location they were very friendly yet again, all smiles and cheer. Kevin set me up with the needed documents, persuaded me to purchase their insurance, he was so nice I could'nt say no, and offered to help me transfer anything to my rental. After I was done with the vehicle they checked me out and informed me af all charges that would be charged to my account and what would be charged to my insurance company. When all was said and done they asked if there was anywhere that I needed a ride to. I said I was just going to the repair shop across the street. They still offered to take me. In conclusion, yes I would recommend Enterprise car rentals to friends and family. I'm sure they were only doing their job, but they made me feel so comfortable. I felt they went above and beyond! : )

4
★★★★☆

When I first spoke with enterprise they were very friendly and accomodating. They let me know that my car I would be requesting would be ready for me at any time from our phone conversation until 6 PM when they closed. When I arived at their location they were very friendly yet again, all smiles and cheer. Kevin set me up with the needed documents, persuaded me to purchase their insurance, he was so nice I could'nt say no, and offered to help me transfer anything to my rental. After I was done with the vehicle they checked me out and informed me af all charges that would be charged to my account and what would be charged to my insurance company. When all was said and done they asked if there was anywhere that I needed a ride to. I said I was just going to the repair shop across the street. They still offered to take me. In conclusion, yes I would recommend Enterprise car rentals to friends and family. I'm sure they were only doing their job, but they made me feel so comfortable. I felt they went above and beyond! : )

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Message from Enterprise Rent-A-Car

Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Lynnwood, WA. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.

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