Frank Lumber The Door Store

★★★☆☆
  • 17727 15th Ave NE

    Shoreline, WA 98155

    Map & Directions
  • 206-362-2311

About Frank Lumber The Door Store

Hours
Mon - Fri, 8am - 6pm; Sat, 9am - 4pm; Sun, closed

Home & Garden

Home & Garden
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I am SOOO happy I listened to my gut today when we went to this store- for the second time, that is. Our home was broken into in November last year and we came to Frank Lumber in Shoreline, intent on buying a new door- beautiful crafted wood doors. It took a while and we were set on one. When we wanted to buy it, the sales guy (japanese kid) started asking a whole bunch of questions, like the exact rough (sic) door opening, no we can't get it for you until your INSTALLER measures it and you have to tell me which hardware you will buy for it. Because we were naive at the time, we said, OK, we'll se what we can find out and we'll be back. The installer was somewhat ticked when I told him they want the EXACT rough (sic) door opening, as in, "IT IS a standard 36" DOOR, what else can I tell them?" Anyhow, time got away from us and never did get around to get a door- been using the garage -we do park in it- while the front door is blocked. We finaly slowed down a bit and decided to make another trip to Shoreline today. On the way there, I told my husband that I am a bit uneasy with them folks- why would they be so worried about the measurements, we have bought before a french door that was wider and shorter than the opening, and our installer made it fit like a charm. The same front door we bought at Lowe's and was a standard door, there were no issues with the install... Our measurements should not get in the way of them selling us a door... I purposefully avoided the previous sales guy, thinking that maybe he just had a more difficult personality. As it turns out, the new sales guy, Nels he called himself, went on to treat me as some idiot woman who should not attempt measuring her own door, but call qualified people to do it for her- which, remember, I did- started to crunch some numbers and finally told me that I should pay some $750.00 today, for what MIGHT be half the price, as a deposit. He showed me the weather strip to choose color (black, gold and silver) and he said that the black is not black, but dark brown- I was so shocked, I held it up to the customer next to me and asked him what color he sees- and he said I SEE BLACK! I was uneasy with him NOT telling me a price; so when I asked him square "how much will all this cost me?" he said- I DON'T KNOW - depending on the exact measurements of the jamb...!!!!!! How on green earth don't you have a clue what you charge for a standard size door!!!!! There aren't that many to begin with! So, I've turned on my heals and out we went.... stewed it all on the way home.... am I crazy or something is essentially wrong with how these people do business???? Down payment on something you actually don't know what will cost, to me, is PLAIN WRONG and a NO NO! It is all about deceit- and it all comes down to very simple math and MONEY!
All their doors are NOT prehung- the door you are looking at DOES NOT include the price of the jamb, which, surprise! will cost you about as much if not more (if the door you've fallen in love with has an excellent price!), except they will not tell you HOW MUCH that is. Not up front.
Then they will charge you for EVERY LITTLE hole they will cut- such as the hardware holes.
They will also chage you $100.00 to send the door to the staining shop, which costs another $250.00- 400.00.
By the time you are done adding all those nitty greedy miscellaneous BS (which is what the sales man's job is to get you hooked up with in that walk you all take in search of the perfect door) you have ended up paying twice AT BEST! the (great) price you first saw when you walked in.
I have read all other reviews and I give thanks to those who told the truth about the sales guys being snotty, and am quite sure that the 5 star reviews must have been paid for by Frank's Lumber Door Store themselves, in order to balance out some of the outrage the real customers have expressed. If YOU are looking for a door, please do yourself a favor and DO NOT go to this store.
One of the great things about the internet is that the consumers can actually express themselves and warn others against the deceitful merchants.
As I said, I am REALLY happy I listened to that little knot in my gut that made me very uneasy while I was there, and left WITHOUT a door (translate- a PROBLEM).

1
★☆☆☆☆

I am SOOO happy I listened to my gut today when we went to this store- for the second time, that is. Our home was broken into in November last year and we came to Frank Lumber in Shoreline, intent on buying a new door- beautiful crafted wood doors. It took a while and we were set on one. When we wanted to buy it, the sales guy (japanese kid) started asking a whole bunch of questions, like the exact rough (sic) door opening, no we can't get it for you until your INSTALLER measures it and you have to tell me which hardware you will buy for it. Because we were naive at the time, we said, OK, we'll se what we can find out and we'll be back. The installer was somewhat ticked when I told him they want the EXACT rough (sic) door opening, as in, "IT IS a standard 36" DOOR, what else can I tell them?" Anyhow, time got away from us and never did get around to get a door- been using the garage -we do park in it- while the front door is blocked. We finaly slowed down a bit and decided to make another trip to Shoreline today. On the way there, I told my husband that I am a bit uneasy with them folks- why would they be so worried about the measurements, we have bought before a french door that was wider and shorter than the opening, and our installer made it fit like a charm. The same front door we bought at Lowe's and was a standard door, there were no issues with the install... Our measurements should not get in the way of them selling us a door... I purposefully avoided the previous sales guy, thinking that maybe he just had a more difficult personality. As it turns out, the new sales guy, Nels he called himself, went on to treat me as some idiot woman who should not attempt measuring her own door, but call qualified people to do it for her- which, remember, I did- started to crunch some numbers and finally told me that I should pay some $750.00 today, for what MIGHT be half the price, as a deposit. He showed me the weather strip to choose color (black, gold and silver) and he said that the black is not black, but dark brown- I was so shocked, I held it up to the customer next to me and asked him what color he sees- and he said I SEE BLACK! I was uneasy with him NOT telling me a price; so when I asked him square "how much will all this cost me?" he said- I DON'T KNOW - depending on the exact measurements of the jamb...!!!!!! How on green earth don't you have a clue what you charge for a standard size door!!!!! There aren't that many to begin with! So, I've turned on my heals and out we went.... stewed it all on the way home.... am I crazy or something is essentially wrong with how these people do business???? Down payment on something you actually don't know what will cost, to me, is PLAIN WRONG and a NO NO! It is all about deceit- and it all comes down to very simple math and MONEY!
All their doors are NOT prehung- the door you are looking at DOES NOT include the price of the jamb, which, surprise! will cost you about as much if not more (if the door you've fallen in love with has an excellent price!), except they will not tell you HOW MUCH that is. Not up front.
Then they will charge you for EVERY LITTLE hole they will cut- such as the hardware holes.
They will also chage you $100.00 to send the door to the staining shop, which costs another $250.00- 400.00.
By the time you are done adding all those nitty greedy miscellaneous BS (which is what the sales man's job is to get you hooked up with in that walk you all take in search of the perfect door) you have ended up paying twice AT BEST! the (great) price you first saw when you walked in.
I have read all other reviews and I give thanks to those who told the truth about the sales guys being snotty, and am quite sure that the 5 star reviews must have been paid for by Frank's Lumber Door Store themselves, in order to balance out some of the outrage the real customers have expressed. If YOU are looking for a door, please do yourself a favor and DO NOT go to this store.
One of the great things about the internet is that the consumers can actually express themselves and warn others against the deceitful merchants.
As I said, I am REALLY happy I listened to that little knot in my gut that made me very uneasy while I was there, and left WITHOUT a door (translate- a PROBLEM).

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.

I ordered a custom door and was pleased with the result, but I have to agree, chaos reigns at this place. I didn't hear from them when my door was ready, and I had to call them. They acted bothered when I called and gave me a hard time, asking, ""Well, if we didn't call you the door isn't ready."" Very snooty. So, I told them that it had been a while and I wanted them to check. They checked and, surprise, the door was ready. In fact, the door was on their delivery truck to be delivered that day. Great, I asked to confirm the address they were delivering it to. Again, the sales person acted like I was an idiot. It turns out that they were delivering it to the wrong address, a customer of theirs that had my same last name. The salesperson actually said he was surprised they had two customers with the same last name. After the delay, I picked up my door the next day. Again, I was happy with the door, but their customer service is absurd. They should call themselves the Marx Brothers Door Store.

1
★★☆☆☆

I ordered a custom door and was pleased with the result, but I have to agree, chaos reigns at this place. I didn't hear from them when my door was ready, and I had to call them. They acted bothered when I called and gave me a hard time, asking, ""Well, if we didn't call you the door isn't ready."" Very snooty. So, I told them that it had been a while and I wanted them to check. They checked and, surprise, the door was ready. In fact, the door was on their delivery truck to be delivered that day. Great, I asked to confirm the address they were delivering it to. Again, the sales person acted like I was an idiot. It turns out that they were delivering it to the wrong address, a customer of theirs that had my same last name. The salesperson actually said he was surprised they had two customers with the same last name. After the delay, I picked up my door the next day. Again, I was happy with the door, but their customer service is absurd. They should call themselves the Marx Brothers Door Store.

.

I've been in and out of the Door Store a lot, and I've always had great service and found what I needed pretty easily. The filing system is a little bit archaic, but being computerized hasn't prevented other suppliers I use from making mistakes too.\r\nI had to write a review after seeing the negative comments others have left (Yelp had only positive reviews BTW). My experiences have always been good, and I sometimes wonder if people who give good places super-bad reviews don't bring at least some of their troubles with them... Anyway 4 stars, would change to 5 if they get computerized

2
★★★★☆

I've been in and out of the Door Store a lot, and I've always had great service and found what I needed pretty easily. The filing system is a little bit archaic, but being computerized hasn't prevented other suppliers I use from making mistakes too.\r\nI had to write a review after seeing the negative comments others have left (Yelp had only positive reviews BTW). My experiences have always been good, and I sometimes wonder if people who give good places super-bad reviews don't bring at least some of their troubles with them... Anyway 4 stars, would change to 5 if they get computerized

.

Their customer service is TERRIBLE. I have tried to give them multiple chances because their prices are so good, but the Frank Door sales staff are pompous ""jack-o-lanterns"". I honestly have had better experience with their door builders who I happen to catch walking through the store. Whoever owns this business should really take a look and a listen to how the sales staff treats their customers. \r\n\r\nP.S. This is the first review I have ever written about a company because I was treated so poorly on multiple occasions. I hope the owner(s) see this review and make some much needed changes with the sales staff. You have lost one customer and I will make sure to tell as many people as I can about my bad experience with your company.\r\n\r\n

0
★☆☆☆☆

Their customer service is TERRIBLE. I have tried to give them multiple chances because their prices are so good, but the Frank Door sales staff are pompous ""jack-o-lanterns"". I honestly have had better experience with their door builders who I happen to catch walking through the store. Whoever owns this business should really take a look and a listen to how the sales staff treats their customers. \r\n\r\nP.S. This is the first review I have ever written about a company because I was treated so poorly on multiple occasions. I hope the owner(s) see this review and make some much needed changes with the sales staff. You have lost one customer and I will make sure to tell as many people as I can about my bad experience with your company.\r\n\r\n

Pros: Cheap/Inexpensive Doors

Cons: Terrible sales staff, lack of a modern day computer system

.

The selection is great and the counter help obviously were not hired off the street. We asked them for a donation 2 doors for a local high school softball dugout and they stepped up and gave 2 great doors and even cut them to fit our original openings. Great company and great community partners.

5
★★★★★

The selection is great and the counter help obviously were not hired off the street. We asked them for a donation 2 doors for a local high school softball dugout and they stepped up and gave 2 great doors and even cut them to fit our original openings. Great company and great community partners.

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They have a big selection of doors and if they dont have it they will custom make it. Prices are a little high but they are top quality and look nice.

4
★★★★☆

They have a big selection of doors and if they dont have it they will custom make it. Prices are a little high but they are top quality and look nice.

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Have bought doors several times (for a couple of houses) over the years at Frank Lumber The Door Store and have always been satisfied with the service from their employees and the quality of the products they sell.

Last summer I was replacing an old odd-sized sliding glass door. For the first time, I used one of their recommended installers and he was great.
Once he had taken the measurements, the consultant at Frank's helped me design the replacement system (two French doors and a side-lite). I really appreciated their ingenuity in helping me get a cost-effective solution that would not involve changing any of the outside opening. That's important when you have a situation where changing the outside opening would result in major renovation (like brick-work, etc).

The final finishing of the doors (trimming them to fit) did not meet mine or the installers satisfaction so he took them back for a re-work. They completely the re-work in the same day and gave me a rebate to cover the extra cost for the installer's extra time and trip. I was very satisfied with how they treated me. It would be great if everything was perfect every time on the first try, but that is not a very reasonable expectation. What really sets the good companies apart is how they fix their mistakes and how they treat the customer while doing so.
Frank Lumber rates a gold star for customer service!

4
★★★★☆

Have bought doors several times (for a couple of houses) over the years at Frank Lumber The Door Store and have always been satisfied with the service from their employees and the quality of the products they sell.

Last summer I was replacing an old odd-sized sliding glass door. For the first time, I used one of their recommended installers and he was great.
Once he had taken the measurements, the consultant at Frank's helped me design the replacement system (two French doors and a side-lite). I really appreciated their ingenuity in helping me get a cost-effective solution that would not involve changing any of the outside opening. That's important when you have a situation where changing the outside opening would result in major renovation (like brick-work, etc).

The final finishing of the doors (trimming them to fit) did not meet mine or the installers satisfaction so he took them back for a re-work. They completely the re-work in the same day and gave me a rebate to cover the extra cost for the installer's extra time and trip. I was very satisfied with how they treated me. It would be great if everything was perfect every time on the first try, but that is not a very reasonable expectation. What really sets the good companies apart is how they fix their mistakes and how they treat the customer while doing so.
Frank Lumber rates a gold star for customer service!

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About 3 yrs ago we bought two french doors from The Door Store. We were pleased with our purchase until two week ago when we found that the laminated, insulated glass was coming apart.\n\nWe called Franks and they said this was because of where the doors are on our house (soyth side) but offered to replace the glass ""at their price.""\n\nSince the doors are in a very protected location (large overhang, trees, nearby house, their story worried me. Moreover, if I bought new doors ""at their price"" would I need to replace those doors in 3 years?\n\nI called three other vendors. All told me that the story Franks was telling me was BS. They each said the likley problem was improper construction of the doors. These are large door and the glass is heavy, beveled, leaded glass. ALL the others said that delaminati0on was likely because the frame of the leading was not reinforced or properly supported on the bottom. They also told me to look for certain problems, esp leakage of the desiccant. \n\nI called Franks again. This time they tried to blame it on me (why didn't I buy a more expensive door?) or my contractor (a long term friend who I trust). \n\nOne of the other stores, Seattle Stained Glass, came out, confirmed that the problme was a they diagnosed AND offered to repair the delamination for a price well below Frank's ""at their cost"" price for new glass that .. as ""Jay"" told me, would also fail in three years or so\n\n Frank's warranty is only one year. I do not understand the effort to avoid accepting blame when you have sold a defective product.\n\n

0
★☆☆☆☆

About 3 yrs ago we bought two french doors from The Door Store. We were pleased with our purchase until two week ago when we found that the laminated, insulated glass was coming apart.\n\nWe called Franks and they said this was because of where the doors are on our house (soyth side) but offered to replace the glass ""at their price.""\n\nSince the doors are in a very protected location (large overhang, trees, nearby house, their story worried me. Moreover, if I bought new doors ""at their price"" would I need to replace those doors in 3 years?\n\nI called three other vendors. All told me that the story Franks was telling me was BS. They each said the likley problem was improper construction of the doors. These are large door and the glass is heavy, beveled, leaded glass. ALL the others said that delaminati0on was likely because the frame of the leading was not reinforced or properly supported on the bottom. They also told me to look for certain problems, esp leakage of the desiccant. \n\nI called Franks again. This time they tried to blame it on me (why didn't I buy a more expensive door?) or my contractor (a long term friend who I trust). \n\nOne of the other stores, Seattle Stained Glass, came out, confirmed that the problme was a they diagnosed AND offered to repair the delamination for a price well below Frank's ""at their cost"" price for new glass that .. as ""Jay"" told me, would also fail in three years or so\n\n Frank's warranty is only one year. I do not understand the effort to avoid accepting blame when you have sold a defective product.\n\n

Pros: prices and speed

Cons: dishonest response to an issue

.

I've ordered doors several times and it seems everytime there is a problem- I agree with the guy who says their lack of a computer system is just crazy- but they are cheap...but ...there is a price for cheap...a custom door I ordered that was huge and over 700. came all ding up at the insert cut and they were like well just patch it with some filler- well I didn't order a custom door to patch it!\r\n\r\nAlso to the guy who got ripped off by them when they couldn't find his third, paid for door- you should have called the police, had them come to the store and file a complaint- these guys need to get a clue....word gets out!\r\n\r\n

0
★☆☆☆☆

I've ordered doors several times and it seems everytime there is a problem- I agree with the guy who says their lack of a computer system is just crazy- but they are cheap...but ...there is a price for cheap...a custom door I ordered that was huge and over 700. came all ding up at the insert cut and they were like well just patch it with some filler- well I didn't order a custom door to patch it!\r\n\r\nAlso to the guy who got ripped off by them when they couldn't find his third, paid for door- you should have called the police, had them come to the store and file a complaint- these guys need to get a clue....word gets out!\r\n\r\n

Pros: custom sizes at reasonable prices

Cons: fake customer service- poor quality at times

.

Replaced all of our doors with quality products provided by Frank Lumber. Guaranteed they would fit to our existing frames. They held true to their word. Good solid doors.

4
★★★★☆

Replaced all of our doors with quality products provided by Frank Lumber. Guaranteed they would fit to our existing frames. They held true to their word. Good solid doors.

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Purchased doors at Frank's a couple years ago. Yes their prices were good, but when we had problems we were told they were ""import quality"" doors and thats why the price was good. Doors were peeling so they recommended ordering locally made doors. Why sell products cheap only to disappoint customers. We went downtown Seattle by Safeco field and purchased the locally made (Simpson) doors for the interior of our house. Overall we paid slightly more for the Simpson doors, but we feel ripped off by the quality of doors Frank's sells. BEWARE!!

0
★☆☆☆☆

Purchased doors at Frank's a couple years ago. Yes their prices were good, but when we had problems we were told they were ""import quality"" doors and thats why the price was good. Doors were peeling so they recommended ordering locally made doors. Why sell products cheap only to disappoint customers. We went downtown Seattle by Safeco field and purchased the locally made (Simpson) doors for the interior of our house. Overall we paid slightly more for the Simpson doors, but we feel ripped off by the quality of doors Frank's sells. BEWARE!!

.

Here's why I LOVE Franks;\r\nHUGE selection and if you don't find what you need they will custom make a door for you. \r\nThey are both knowlegeable and helpful.\r\nThey go through all the steps on how to prep your door for paint or stain.\r\nThe quality of the doors is second to none and i've done plenty of door shopping. \r\nThey have a list of independent contractors that can hang your door and they do a superp job. Both the doors I had installed work perfectly. really...perfectly.\r\nThe first thing my guests comment on is my new front door. It really is beautiful and well work the $$ spent. \r\nI'm heading back in a few weeks for my 3rd door (in which they said they sould cut the hole in the door for me for the cat door!) Great service everytime i'm there even if it is only for stain or sandpaper.

2
★★★★★

Here's why I LOVE Franks;\r\nHUGE selection and if you don't find what you need they will custom make a door for you. \r\nThey are both knowlegeable and helpful.\r\nThey go through all the steps on how to prep your door for paint or stain.\r\nThe quality of the doors is second to none and i've done plenty of door shopping. \r\nThey have a list of independent contractors that can hang your door and they do a superp job. Both the doors I had installed work perfectly. really...perfectly.\r\nThe first thing my guests comment on is my new front door. It really is beautiful and well work the $$ spent. \r\nI'm heading back in a few weeks for my 3rd door (in which they said they sould cut the hole in the door for me for the cat door!) Great service everytime i'm there even if it is only for stain or sandpaper.

Pros: Huge Selection, easy parking, helpful and large staff. A price for everyone.

Cons: none..really, none

.

So, some things that are old fashioned are good like great customer service, and some things are BAD, like not having a computer tracking system for your business!! These guys had the hardest time finding our receipt because everything is hand written and filed in some sort of archaic way designed to their advantage apparently. We bought 3 doors and picked up two with the intention of picking up the 3rd. NEVER in a million years did we think it would not be there for us to pick up, and did I mention we PAID for it?? Nope, gone without a trace. Guess they decided to forge their receipt with my signature because I did NOT pick up the 3rd door or sign for any pick up of sorts. We took it to the manager and the best they'll do for us is $50 off a new door? EXCUSE ME???? No, we paid for this, nor can we afford to buy a new door. So to those of you who think you're going to a nice non-corporate store, think again! They're in it to make money just as much as the next WALMART!!

0
★☆☆☆☆

So, some things that are old fashioned are good like great customer service, and some things are BAD, like not having a computer tracking system for your business!! These guys had the hardest time finding our receipt because everything is hand written and filed in some sort of archaic way designed to their advantage apparently. We bought 3 doors and picked up two with the intention of picking up the 3rd. NEVER in a million years did we think it would not be there for us to pick up, and did I mention we PAID for it?? Nope, gone without a trace. Guess they decided to forge their receipt with my signature because I did NOT pick up the 3rd door or sign for any pick up of sorts. We took it to the manager and the best they'll do for us is $50 off a new door? EXCUSE ME???? No, we paid for this, nor can we afford to buy a new door. So to those of you who think you're going to a nice non-corporate store, think again! They're in it to make money just as much as the next WALMART!!

Cons: Thieves, Crooks!!

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