Pauline's Nail Spa

★★★★☆
  • 15220 152nd Ave SE # H

    Kent, WA 98042

    Map & Directions
  • 253-639-0423

About Pauline's Nail Spa

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Personal Services

Personal Services
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hello everyone! this is Pauline, the previous owner of Pauline's nail spa in Kent/ Covington location. I'm very sorry for any inconvenience you all have to put up with due to poor customer services at this location. I apologize because the new owner is NEW in management, and taking on such responsibility is still overhelming her. Please be kind , give her alitte more time to re-adjust , I'm sure she will take better care of you all once she become familiar with the business . In the mean time, I will be happy to fulfill all your needs and concerns at Pauline's Nail Spa in Des Moines. 206-824-1250. Thank you!

5
★★★★★

hello everyone! this is Pauline, the previous owner of Pauline's nail spa in Kent/ Covington location. I'm very sorry for any inconvenience you all have to put up with due to poor customer services at this location. I apologize because the new owner is NEW in management, and taking on such responsibility is still overhelming her. Please be kind , give her alitte more time to re-adjust , I'm sure she will take better care of you all once she become familiar with the business . In the mean time, I will be happy to fulfill all your needs and concerns at Pauline's Nail Spa in Des Moines. 206-824-1250. Thank you!

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A little background, I won a spa wish gift certificate back when the McDonalds Monopoly game was going on and they refused to take it, not because it was expired or any legitimate reason. While the work was great my toes never looked better I will never go back to this place and recommend you do not go either, you'll have to pay and can't use your gift certificate. I had an instant gift certificate, the one you print off from your computer, and they refused to take it or even call the 800 # listed on the certificate to verify it. Along with refusing to take it I was treated like a criminal trying to pull a fast one on them. They were rude and unwilling to even try to figure out how to take the certificate or verify it or work with me. They took what was a good afternoon and an indulgence I chose to do because I had a gift certificate, and they were listed on the spa wish website as a participating spa, and made me feel like a horrible person trying to do something wrong. Any business this unwilling to even try to do anything to figure out the situation and accommodate their customers does not deserve anyone's business or hard earned money. If your going to be listed on the spa wish website as taking their gift certificates you should probably actually take them and know what is going on. When I called spa wish they said they inform all of their spas listed that certificates can come in either form a card or a print out, again that is why there is an 800 # to call and verify them.

1
★☆☆☆☆

A little background, I won a spa wish gift certificate back when the McDonalds Monopoly game was going on and they refused to take it, not because it was expired or any legitimate reason. While the work was great my toes never looked better I will never go back to this place and recommend you do not go either, you'll have to pay and can't use your gift certificate. I had an instant gift certificate, the one you print off from your computer, and they refused to take it or even call the 800 # listed on the certificate to verify it. Along with refusing to take it I was treated like a criminal trying to pull a fast one on them. They were rude and unwilling to even try to figure out how to take the certificate or verify it or work with me. They took what was a good afternoon and an indulgence I chose to do because I had a gift certificate, and they were listed on the spa wish website as a participating spa, and made me feel like a horrible person trying to do something wrong. Any business this unwilling to even try to do anything to figure out the situation and accommodate their customers does not deserve anyone's business or hard earned money. If your going to be listed on the spa wish website as taking their gift certificates you should probably actually take them and know what is going on. When I called spa wish they said they inform all of their spas listed that certificates can come in either form a card or a print out, again that is why there is an 800 # to call and verify them.

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A little background, I won a spa wish gift certificate back when the McDonalds Monopoly game was going on and they refused to take it, not because it was expired or any legitimate reason. While the work was great my toes never looked

3
★★★★★

A little background, I won a spa wish gift certificate back when the McDonalds Monopoly game was going on and they refused to take it, not because it was expired or any legitimate reason. While the work was great my toes never looked

.

Very Unprofessional in Covington location. I had a 2:00 appt. I stepped into the door and was met by 2 small dogs loudly barking at the "intruder" before jumping on my legs. The girl was on the phone and only looked up not wanting to put the customer on hold. I calm the dogs down for 2 mins until she is finally off the phone at which time she just says sorry and calls the dogs over. She never signed me in, asked my name or even let a technician know their 2:00 was out there. I see a technician walk by after 10 mins only to go into another room rather than checking to see if there was a waiting client. Trying to get the receptionist's attention was frruitless as she kept her head in a book. Even when I got up to leave, she still didn't say anything. I think they may have so many clients now maybe they don't think they have to put their best foot forward anymore. I'll be looking for another place for silk nails where they value and welcome their clients.

1
★☆☆☆☆

Very Unprofessional in Covington location. I had a 2:00 appt. I stepped into the door and was met by 2 small dogs loudly barking at the "intruder" before jumping on my legs. The girl was on the phone and only looked up not wanting to put the customer on hold. I calm the dogs down for 2 mins until she is finally off the phone at which time she just says sorry and calls the dogs over. She never signed me in, asked my name or even let a technician know their 2:00 was out there. I see a technician walk by after 10 mins only to go into another room rather than checking to see if there was a waiting client. Trying to get the receptionist's attention was frruitless as she kept her head in a book. Even when I got up to leave, she still didn't say anything. I think they may have so many clients now maybe they don't think they have to put their best foot forward anymore. I'll be looking for another place for silk nails where they value and welcome their clients.

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1 out of 1 people found this review helpful.

.

I have been going for many years. I love the sturdiness and thinness of the silk nails. The fills are a little more expensive, but the nails last longer than acrylic. They also don't chip or lift unless you wait too long before fills ;-) They fix broken nails for free as there is a guarantee, thus the fills really end up less expensive. All the girls are very good; I have my favorites and it mostly has to do with how they shape my nails. You'll find your own. Sometimes you have to wait a little bit after your appointment, but that's because the previous clients may have more to do than is scheduled. But it isn't a problem usually because you get sparkling wine!!! The pedicures are delicious. The spa in Des Moines is a little more expensive due to location, but it's a great option if you want a specific day or person that's not in Covington. I recommend them to everyone!!

5
★★★★★

I have been going for many years. I love the sturdiness and thinness of the silk nails. The fills are a little more expensive, but the nails last longer than acrylic. They also don't chip or lift unless you wait too long before fills ;-) They fix broken nails for free as there is a guarantee, thus the fills really end up less expensive. All the girls are very good; I have my favorites and it mostly has to do with how they shape my nails. You'll find your own. Sometimes you have to wait a little bit after your appointment, but that's because the previous clients may have more to do than is scheduled. But it isn't a problem usually because you get sparkling wine!!! The pedicures are delicious. The spa in Des Moines is a little more expensive due to location, but it's a great option if you want a specific day or person that's not in Covington. I recommend them to everyone!!

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I have been a customer of Pauline's for 7 plus years and receive compliments on my nails from everyone. Her silk wrap technique produces a natural appearance and a strong , long lasting manicure. Whenever I need an appt. I can get in right away. The atmosphere is relaxing and fun! I am excited for her to be opening a second location in Des Moines and I am sure she will shine above all the others in that area.
I also am happy to see her break into the internet marketing with her new website http://www.paulinesnailspa.com Best of luck Pauline and your reputation of great customer satisfaction stands true.

5
★★★★★

I have been a customer of Pauline's for 7 plus years and receive compliments on my nails from everyone. Her silk wrap technique produces a natural appearance and a strong , long lasting manicure. Whenever I need an appt. I can get in right away. The atmosphere is relaxing and fun! I am excited for her to be opening a second location in Des Moines and I am sure she will shine above all the others in that area.
I also am happy to see her break into the internet marketing with her new website http://www.paulinesnailspa.com Best of luck Pauline and your reputation of great customer satisfaction stands true.

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Pauline's nailspa is the most sanitary salon I have ever been to and the quality and gentleness of care is unsurpassed. All staff are friendly and speak English. Two languages are spoken between staff at times but never do you get the feeling that you are being talked about as a customer. (I have experienced that type language issue at other salons) I receive many compliments on my nails and I am always , without hesitation, proud to refer people to Pauline's. She strives to make you completely satisfied with her services. If there has ever been anything I have needed repaired, even due to my own hard handling of my nails, she has -on the spot- fit me in and provided that repair free of charge. There are many days when the salon is busy.......... but that just reflects on the quality of service and satisfaction of repeat customers!!!!! I cannot recommend Pauline's Nailspa enough----------- high quality and superb service!

2
★★★★★

Pauline's nailspa is the most sanitary salon I have ever been to and the quality and gentleness of care is unsurpassed. All staff are friendly and speak English. Two languages are spoken between staff at times but never do you get the feeling that you are being talked about as a customer. (I have experienced that type language issue at other salons) I receive many compliments on my nails and I am always , without hesitation, proud to refer people to Pauline's. She strives to make you completely satisfied with her services. If there has ever been anything I have needed repaired, even due to my own hard handling of my nails, she has -on the spot- fit me in and provided that repair free of charge. There are many days when the salon is busy.......... but that just reflects on the quality of service and satisfaction of repeat customers!!!!! I cannot recommend Pauline's Nailspa enough----------- high quality and superb service!

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Pauline is opening in June a second location in Des Moines and has now also a website available at www.paulinesnailspa.com I'm sure the service will be at the new nailspa the same as in the existing.

4
★★★★☆

Pauline is opening in June a second location in Des Moines and has now also a website available at www.paulinesnailspa.com I'm sure the service will be at the new nailspa the same as in the existing.

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This place always looked at me as if I were there on the wrong day or something. They never knew my name but seemed to know everyone else's name. (Those that had been there for years) My nails never stayed on. They specialized in silk but also did acrylic. The one thing I did like is that they never used the drill except minorly to clean underneath the nail. Some of the women don't speak english very well which is always frustrating. The owner did but would always talk to her co-workers in their own language.

1
★★☆☆☆

This place always looked at me as if I were there on the wrong day or something. They never knew my name but seemed to know everyone else's name. (Those that had been there for years) My nails never stayed on. They specialized in silk but also did acrylic. The one thing I did like is that they never used the drill except minorly to clean underneath the nail. Some of the women don't speak english very well which is always frustrating. The owner did but would always talk to her co-workers in their own language.

.

New to the area and wanting a quality nail spa I turned to the Internet reviews to find Paulines. Based on what I read I decided to give them a try and I was NOT disappointed. Even though I came in 15 minutes before closing and was the only client there, they treated me 1st class. Pauline introduced herself and offered me a glass of wine. The decor was relaxing and classy with the sound of a babbling fountain in the background. Pauline explained to me why her shop is different, including a specialized technique for silk nails which she designed herself, also the fact that they respect the nail bed by hand filing, never by machine. Pauline emphasized that their work is guaranteed for repairs at no charge. My nails look and feel more natural than ever and I will definitely be a returning customer.

5
★★★★★

New to the area and wanting a quality nail spa I turned to the Internet reviews to find Paulines. Based on what I read I decided to give them a try and I was NOT disappointed. Even though I came in 15 minutes before closing and was the only client there, they treated me 1st class. Pauline introduced herself and offered me a glass of wine. The decor was relaxing and classy with the sound of a babbling fountain in the background. Pauline explained to me why her shop is different, including a specialized technique for silk nails which she designed herself, also the fact that they respect the nail bed by hand filing, never by machine. Pauline emphasized that their work is guaranteed for repairs at no charge. My nails look and feel more natural than ever and I will definitely be a returning customer.

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Pauline's is great, it's the only nail spa that provides silk nails. what makes them special is they do everything by hand. i enjoy going to Pauline's, after a hectic day at work.

5
★★★★★

Pauline's is great, it's the only nail spa that provides silk nails. what makes them special is they do everything by hand. i enjoy going to Pauline's, after a hectic day at work.

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i love pauline's nail spa, the people are very nice and the service is great. i've been going there for 6 years, and it just gets better. everyone should go to Pauline's because of their friendly and welcoming environment.

5
★★★★★

i love pauline's nail spa, the people are very nice and the service is great. i've been going there for 6 years, and it just gets better. everyone should go to Pauline's because of their friendly and welcoming environment.

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Pauline's is a great nail spa. They stand behind their services and will fix any problems. It is clean and well taken care of. The prices may be a little higher than some local nail spas, but worth every penny!

4
★★★★☆

Pauline's is a great nail spa. They stand behind their services and will fix any problems. It is clean and well taken care of. The prices may be a little higher than some local nail spas, but worth every penny!

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I've been going to Paulines off and on for two years. They are very customer service oriented. They are reasonably priced for the quality of experience and level of service.

4
★★★★☆

I've been going to Paulines off and on for two years. They are very customer service oriented. They are reasonably priced for the quality of experience and level of service.

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