Mountain Veterinary Hospital

★★★★☆
  • 3413 Mt Baker Hwy

    Bellingham, WA 98226

    Map & Directions
  • 360-592-5113

About Mountain Veterinary Hospital

Hours
Mon-Fri 8:30am-5pm, Sat 9am-11am

Pets & Animals

Pets & Animals
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4.0 3
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I just wanted to say that I can never give enough thanks to Dr. Ed Stone, Dr. Michelle Schrader and the entire staff at Mountain Veterinary Hospital...they saved my beautiful main coone Solomon!! It all started around August 18th and today September 12th Solomon is home and soon to be free of his "cone"! Dr. Stone is amazing, a calm caring Vet that looked at all the options for Solomon and went the extra mile time and
time again!!! He stepped into Solomon's health issues about 2 days in, Dr. Schrader, was leaving for a seminar. He didn't miss a beat and answered all my questions and concerns and gave Solomon back his health!! The staff at MVH are the best...so caring and always willing to listen and give the needed hugs!
I will forever be grateful to all of them...God Bless you...you are a gift to our community!!

5
★★★★★

I just wanted to say that I can never give enough thanks to Dr. Ed Stone, Dr. Michelle Schrader and the entire staff at Mountain Veterinary Hospital...they saved my beautiful main coone Solomon!! It all started around August 18th and today September 12th Solomon is home and soon to be free of his "cone"! Dr. Stone is amazing, a calm caring Vet that looked at all the options for Solomon and went the extra mile time and
time again!!! He stepped into Solomon's health issues about 2 days in, Dr. Schrader, was leaving for a seminar. He didn't miss a beat and answered all my questions and concerns and gave Solomon back his health!! The staff at MVH are the best...so caring and always willing to listen and give the needed hugs!
I will forever be grateful to all of them...God Bless you...you are a gift to our community!!

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This is in response to the post made by Kathryn H.

Our office keeps computerized as well as paper records of all patients we see. Additionally, we keep a separate record of all euthanasias we perform. I have checked all of our records for someone named Kathryn H, and went through euthanasias performed in our office since January, 2010 and could not find anyone named Kathryn H, nor any euthanasia that matched the circumstances she described, so her posting is questionable. In any case, I will answer the accusations made against me.

1.Euthanasia was performed by putting the needle in the heart. This is absolutely untrue. I do not perform euthanasias in that manner.

2.I was noncommunicative. Since I was not able to find specific information regarding this case, I can only respond in general terms. Euthanasia is a serious and somber event, and I do not typically engage in conversation beyond making recommendations for the pet. Any pet brought to our office for euthanasia will receive a complete physical exam to determine if euthanasia is necessary or if treatment is possible. As I perform an exam I explain what I am doing. If a pet??s condition is untreatable, euthanasia will be recommended. I explain how euthanasia will be performed, and give the pet owner the option of being present or not. I never rush this process, so there is ample time for the pet owner to raise concerns or ask questions, and this would be the time to do it.

3.I have a reputation for being insensitive . Again, I can only respond to this in general terms, not to this specific case. To say that I am insensitive, especially regarding pets who are suffering, is absurd. However it would be accurate to say that I am impatient and outspoken. As with most humans, there are probably a number of things that try my patience, but there are two in particular that will usually get a reaction out of me:
?People who are discourteous or disrespectful to my employees.
?People who willfully ignore sick animals until the illness is so advanced that treatment is no longer possible.

The overwhelming majority of pet owners that come to see us are very courteous, and we all truly appreciate them and the fact that they entrust us with the care of their pets. But a small number of people believe it is okay to treat the people who work with me disrespectfully.
I have an excellent group of people working in my office. I rely on them heavily to deliver quality care to our patients. Just as important, they are like my family to me, and I have absolutely no patience for anyone who treats them badly.

The overwhelming majority of pet owners we see love their pets as if they were their children, and would do nearly anything for them as long as there is a chance of successful treatment. When euthanasia is finally chosen, it is because treatment is no longer helpful. Unfortunately, some pet owners make a conscious decision to not seek veterinary care for an ill pet, allowing the pet to suffer until they finally decide it is time for euthanasia. While I have a tremendous amount of sympathy for the suffering pet, I have no patience for people such as this, and my feelings are difficult for me to hide.

If having no patience for rude people, or for people who willfully neglect their pets has given me a reputation of being insensitive, I can live with that far more than I could live with myself if I silently tolerated such behavior, since silence implies approval.

I have been a veterinarian for 29 years, including the past 25 years at my present location. I could not have been successful for such a long period of time unless I was doing something right. Our goal is to provide the best care possible at a reasonable price. Based on direct and immediate feedback we get, we are very good at what we do, but we are always trying to improve. We welcome constructive criticism, and if there is a perception that we have done something wrong, we definitely want it brought to our attention right away so we can correct it. But criticizing someone by way of an internet posting, where the target may never even be aware of the posting and may never have a chance to rebut the accusations, is nothing more than a cowardly method of taking a cheap shot. If there is a legitimate complaint to be made, it should be made directly and at the time of the action in question.

Respectfully,

Edwin J. Stone, DVM, MEd

5
★★★★★

This is in response to the post made by Kathryn H.

Our office keeps computerized as well as paper records of all patients we see. Additionally, we keep a separate record of all euthanasias we perform. I have checked all of our records for someone named Kathryn H, and went through euthanasias performed in our office since January, 2010 and could not find anyone named Kathryn H, nor any euthanasia that matched the circumstances she described, so her posting is questionable. In any case, I will answer the accusations made against me.

1.Euthanasia was performed by putting the needle in the heart. This is absolutely untrue. I do not perform euthanasias in that manner.

2.I was noncommunicative. Since I was not able to find specific information regarding this case, I can only respond in general terms. Euthanasia is a serious and somber event, and I do not typically engage in conversation beyond making recommendations for the pet. Any pet brought to our office for euthanasia will receive a complete physical exam to determine if euthanasia is necessary or if treatment is possible. As I perform an exam I explain what I am doing. If a pet??s condition is untreatable, euthanasia will be recommended. I explain how euthanasia will be performed, and give the pet owner the option of being present or not. I never rush this process, so there is ample time for the pet owner to raise concerns or ask questions, and this would be the time to do it.

3.I have a reputation for being insensitive . Again, I can only respond to this in general terms, not to this specific case. To say that I am insensitive, especially regarding pets who are suffering, is absurd. However it would be accurate to say that I am impatient and outspoken. As with most humans, there are probably a number of things that try my patience, but there are two in particular that will usually get a reaction out of me:
?People who are discourteous or disrespectful to my employees.
?People who willfully ignore sick animals until the illness is so advanced that treatment is no longer possible.

The overwhelming majority of pet owners that come to see us are very courteous, and we all truly appreciate them and the fact that they entrust us with the care of their pets. But a small number of people believe it is okay to treat the people who work with me disrespectfully.
I have an excellent group of people working in my office. I rely on them heavily to deliver quality care to our patients. Just as important, they are like my family to me, and I have absolutely no patience for anyone who treats them badly.

The overwhelming majority of pet owners we see love their pets as if they were their children, and would do nearly anything for them as long as there is a chance of successful treatment. When euthanasia is finally chosen, it is because treatment is no longer helpful. Unfortunately, some pet owners make a conscious decision to not seek veterinary care for an ill pet, allowing the pet to suffer until they finally decide it is time for euthanasia. While I have a tremendous amount of sympathy for the suffering pet, I have no patience for people such as this, and my feelings are difficult for me to hide.

If having no patience for rude people, or for people who willfully neglect their pets has given me a reputation of being insensitive, I can live with that far more than I could live with myself if I silently tolerated such behavior, since silence implies approval.

I have been a veterinarian for 29 years, including the past 25 years at my present location. I could not have been successful for such a long period of time unless I was doing something right. Our goal is to provide the best care possible at a reasonable price. Based on direct and immediate feedback we get, we are very good at what we do, but we are always trying to improve. We welcome constructive criticism, and if there is a perception that we have done something wrong, we definitely want it brought to our attention right away so we can correct it. But criticizing someone by way of an internet posting, where the target may never even be aware of the posting and may never have a chance to rebut the accusations, is nothing more than a cowardly method of taking a cheap shot. If there is a legitimate complaint to be made, it should be made directly and at the time of the action in question.

Respectfully,

Edwin J. Stone, DVM, MEd

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I only went to this clinic once. My cat was very ill and I was new to Bellingham. It was an emergency and I knew it would be necessary to put him to sleep; liver disease.

The clinic got us right in after we called; the staff were all nice people. But the male doctor who owns the clinic with his wife was not very communicative, but then, there wasn't much to really say. We all agreed with what had to be done.

My complaint is that to euthanize my friend, the doctor just injected him directly into the heart. No anesthetic to ease the way; the AVMA has said that intercardial euthanazia in not humane. I believe it takes a while for the brain to die, although the heart as stopped.

I have heard other people have had problems with the insentitivity of the male doctor. His wife gets good reports, however.

2
★★☆☆☆

I only went to this clinic once. My cat was very ill and I was new to Bellingham. It was an emergency and I knew it would be necessary to put him to sleep; liver disease.

The clinic got us right in after we called; the staff were all nice people. But the male doctor who owns the clinic with his wife was not very communicative, but then, there wasn't much to really say. We all agreed with what had to be done.

My complaint is that to euthanize my friend, the doctor just injected him directly into the heart. No anesthetic to ease the way; the AVMA has said that intercardial euthanazia in not humane. I believe it takes a while for the brain to die, although the heart as stopped.

I have heard other people have had problems with the insentitivity of the male doctor. His wife gets good reports, however.

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