Fatima's Custom Tailoring

★★★☆☆

About Fatima's Custom Tailoring

Hours
Mon-Fri 10:30am-6pm, Sat 11:30am-3pm

Shopping

Shopping
More choices in Redmond:
Resultset_next

Gudeer Trading, Co. Ltd

2660, NE Hwy 20, Suite 61067 Bend, OR

Resultset_next

Robert's On Wall Street

945 NW Wall St Bend, OR

2.5294 17
Hi! Sign in to let us know how Fatima's Custom Tailoring was?
Write a Review
.

The stitching is world class and it fits me perfectly ... I am happy with it

3
★★★★★

The stitching is world class and it fits me perfectly ... I am happy with it

.

Fatima does a fantastic job. No surprise since she's been in the industry for 20+ years. I took my bridesmaid dress in to get it hemmed. She suggested a zipper in the side since the dress is a corset style and was difficult for me to get into by myself. I told her I had several months until the wedding and was in no hurry for it. 30 days later she had me come in for a final fitting. Perfectly done and well worth the money. Plus she gave me a discount as she is celebrating the 25th anniversary of her business this year in Redmond.

5
★★★★★

Fatima does a fantastic job. No surprise since she's been in the industry for 20+ years. I took my bridesmaid dress in to get it hemmed. She suggested a zipper in the side since the dress is a corset style and was difficult for me to get into by myself. I told her I had several months until the wedding and was in no hurry for it. 30 days later she had me come in for a final fitting. Perfectly done and well worth the money. Plus she gave me a discount as she is celebrating the 25th anniversary of her business this year in Redmond.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Fatima was very gracious and kind to me when I stepped into her little shop. I had 6 pairs of pants to have altered and that I needed before the beginning of the new year and she was able to do them all, and they look fantastic. Her daughter is 17 and looks very stern however she is a very sweet girl once you get her talking. They work hard together and it's nice to see that they both respect each other.

I will be returning to Fatima for any other alterations. It sounds like the people who wrote the horrible reviews are the people you wouldn't want to do business with. What would be wrong with just keeping the belittling name calling out of it? I guess you can't buy class.

4
★★★★☆

Fatima was very gracious and kind to me when I stepped into her little shop. I had 6 pairs of pants to have altered and that I needed before the beginning of the new year and she was able to do them all, and they look fantastic. Her daughter is 17 and looks very stern however she is a very sweet girl once you get her talking. They work hard together and it's nice to see that they both respect each other.

I will be returning to Fatima for any other alterations. It sounds like the people who wrote the horrible reviews are the people you wouldn't want to do business with. What would be wrong with just keeping the belittling name calling out of it? I guess you can't buy class.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Have any of you been there on wednsday? sorry i dont know how to spell it if i am to young to be on this site please don't ban me or anything i am just asking if you people see a asian person working on wedsday there because my mom works there.

0
★☆☆☆☆

Have any of you been there on wednsday? sorry i dont know how to spell it if i am to young to be on this site please don't ban me or anything i am just asking if you people see a asian person working on wedsday there because my mom works there.

Pros: Example: best croissants in town

Cons: What are the drawbacks?

.

In the past I have received decent service from Fatima's - her work seemed to justify the price. I noticed something was off when I went in their recently. First she makes you pay in advance of serivce (is that even legal) and there is no price lisitng. She seems to make them up on the spot. Obviously there were enough red flags but she had always done such a good job on my clothes. Well not this time...she's had my clothes for over a week and a half and I came in a few hours early of picking them up and they had not been touched! She said that they would be ready later that afternoon. When I expressed concern that they would not be done in a high quality manner she started yelling at me and arguing with me!!!! Not at all good customer service.

1
★☆☆☆☆

In the past I have received decent service from Fatima's - her work seemed to justify the price. I noticed something was off when I went in their recently. First she makes you pay in advance of serivce (is that even legal) and there is no price lisitng. She seems to make them up on the spot. Obviously there were enough red flags but she had always done such a good job on my clothes. Well not this time...she's had my clothes for over a week and a half and I came in a few hours early of picking them up and they had not been touched! She said that they would be ready later that afternoon. When I expressed concern that they would not be done in a high quality manner she started yelling at me and arguing with me!!!! Not at all good customer service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have never been treated more rudely in all my life. She called me stupid, wouldn't return my dress to me, and yelled until she made me cry and my father had to come in to get the dress back. Also, unreasonable prices. Unbelievable overall.

1
★☆☆☆☆

I have never been treated more rudely in all my life. She called me stupid, wouldn't return my dress to me, and yelled until she made me cry and my father had to come in to get the dress back. Also, unreasonable prices. Unbelievable overall.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been doing business with Fatima for several years now. She has done alterations for my family of four. She has always greeted me kindly and respectfully. All pricing has come after being pinned, which is appropriate as Fatima cannot be exactly sure until she sees it on the body. Nordstrom does it the same way and so does every other alterations expert I have been to both in Bellevue and Redmond. Her pricing is no different than any other place I had been to. I recently had special occasion items for both my husband and I which needed alterations. Fatima asked about the occasion and gave me a discount on both items because of the occasion. This was the first time I received a discount but the occasion was unique. She was very gracious about it. One of the items had been altered too much and so it had to be returned to Fatima for a speedy fix. I was indeed worried about it as she had been so gracious about a discount but the bottom line was that I couldn't wear the item as is. I tried it on for Fatima, she saw the problem, fixed it, assured me it would be fine and it was indeed ready on time. No extra charge.

These people you refer to as "horrible people" are very kind and have been very generous to me and to the other clients that had entered her business at the same time that I was present. Two of them were indeed rude to Fatima because she was taking extra time pinning a young girl's prom dress. Fatima maintained her sweet disposition as these ladies rolled their eyes and showed their frustration rather freely. The daughter is indeed a bit serious, but she is young.

4
★★★★☆

I have been doing business with Fatima for several years now. She has done alterations for my family of four. She has always greeted me kindly and respectfully. All pricing has come after being pinned, which is appropriate as Fatima cannot be exactly sure until she sees it on the body. Nordstrom does it the same way and so does every other alterations expert I have been to both in Bellevue and Redmond. Her pricing is no different than any other place I had been to. I recently had special occasion items for both my husband and I which needed alterations. Fatima asked about the occasion and gave me a discount on both items because of the occasion. This was the first time I received a discount but the occasion was unique. She was very gracious about it. One of the items had been altered too much and so it had to be returned to Fatima for a speedy fix. I was indeed worried about it as she had been so gracious about a discount but the bottom line was that I couldn't wear the item as is. I tried it on for Fatima, she saw the problem, fixed it, assured me it would be fine and it was indeed ready on time. No extra charge.

These people you refer to as "horrible people" are very kind and have been very generous to me and to the other clients that had entered her business at the same time that I was present. Two of them were indeed rude to Fatima because she was taking extra time pinning a young girl's prom dress. Fatima maintained her sweet disposition as these ladies rolled their eyes and showed their frustration rather freely. The daughter is indeed a bit serious, but she is young.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The woman who runs this business is the nastiest person that I have ever met in my entire life. I went to her store to get a bridesmaid dress shorten. She was very rude to me in front of two customers because she claimed I had my dress on wrong.
The next day, I went back to the store to pick up my dress because the bride made some last minute changes. The woman started screaming at me and called the bride ??evil? and ??crazy? and called me a ??liar?. She also told me that she put a curse on the bride. I had to fight with her to get my money back, even though she did not do any work to the dress. Don??t ever go to this company. The woman who works there is psychotic.

1
★☆☆☆☆

The woman who runs this business is the nastiest person that I have ever met in my entire life. I went to her store to get a bridesmaid dress shorten. She was very rude to me in front of two customers because she claimed I had my dress on wrong.
The next day, I went back to the store to pick up my dress because the bride made some last minute changes. The woman started screaming at me and called the bride ??evil? and ??crazy? and called me a ??liar?. She also told me that she put a curse on the bride. I had to fight with her to get my money back, even though she did not do any work to the dress. Don??t ever go to this company. The woman who works there is psychotic.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The woman who owns this business is the nastiest person that I have ever met in my entire life. I went to her store to get a bridesmaid dress shorten. She was very rude to me in front of two customers because she claimed I had my dress on wrong.
The next day, I went back to the store because to get my dress because the bride made some last minute changes. The woman started screaming at me and called the bride ?evil? and ?crazy? and called me a ?liar?. She also told me that she put a curse on the bride. I had to fight with her to get my money back, even though she did not do any work to the dress. Don?t ever go to this company. The woman who works there is psychotic.

0
★☆☆☆☆

The woman who owns this business is the nastiest person that I have ever met in my entire life. I went to her store to get a bridesmaid dress shorten. She was very rude to me in front of two customers because she claimed I had my dress on wrong.
The next day, I went back to the store because to get my dress because the bride made some last minute changes. The woman started screaming at me and called the bride ?evil? and ?crazy? and called me a ?liar?. She also told me that she put a curse on the bride. I had to fight with her to get my money back, even though she did not do any work to the dress. Don?t ever go to this company. The woman who works there is psychotic.

Pros: Nothing

Cons: Price, Customer Service, the Owner

.

This is the most unbelievable case of poor, insane customer service! My parents went to Ms. Fatima's store to rent a tuxedo for my father for the upcoming reception for our wedding. After receiving reasonable service, my mother also took my husband's parents for alteration of their clothing. Ms. Fatima did not give an estimate for the order before putting pins into the clothing but did so only after pinning the clothes. At that point, my husband advised his parents not to submit the order as we wanted to discuss the price, which we believe was too high.

In the evening, we discussed our options and decided to go with another tailor. When we went to Ms. Fatima's store and asked for the clothing so we can place an order somewhere else, Ms. Fatima started to argue with me and my husband, raised her voice significantly, started pointing her fingers at us, and insulting us. As I tried to explain myself in a calm manner, Ms. Fatima would not let me speak and told me "you should just keep your mouth shut!". I didn't want to take such treatment and I went back to the car. Hoping to be given the clothes back (which was our only request), my husband remained behind. Ms. Fatima continued to yell at him, made racially-based comments against him, and in the end called the police saying she felt unsafe with my husband in the store! Mind you, my husband is a polite, gentle man who wouldn't even hurt a mosquito.

The police came, spoke to all of us, and found the matter to be unfounded and preposterous. They advised we don't do any more business in Ms. Fatima's store. Needless to say, we will never go to this business again, my parents will cancel their order, and we will happily let everyone we know of this unbelievably unpleasant experience. I would caution any customers who consider doing business with Ms. Fatima to be prepared to deal with police if they choose to retrieve their business or express an opinion.

1
★☆☆☆☆

This is the most unbelievable case of poor, insane customer service! My parents went to Ms. Fatima's store to rent a tuxedo for my father for the upcoming reception for our wedding. After receiving reasonable service, my mother also took my husband's parents for alteration of their clothing. Ms. Fatima did not give an estimate for the order before putting pins into the clothing but did so only after pinning the clothes. At that point, my husband advised his parents not to submit the order as we wanted to discuss the price, which we believe was too high.

In the evening, we discussed our options and decided to go with another tailor. When we went to Ms. Fatima's store and asked for the clothing so we can place an order somewhere else, Ms. Fatima started to argue with me and my husband, raised her voice significantly, started pointing her fingers at us, and insulting us. As I tried to explain myself in a calm manner, Ms. Fatima would not let me speak and told me "you should just keep your mouth shut!". I didn't want to take such treatment and I went back to the car. Hoping to be given the clothes back (which was our only request), my husband remained behind. Ms. Fatima continued to yell at him, made racially-based comments against him, and in the end called the police saying she felt unsafe with my husband in the store! Mind you, my husband is a polite, gentle man who wouldn't even hurt a mosquito.

The police came, spoke to all of us, and found the matter to be unfounded and preposterous. They advised we don't do any more business in Ms. Fatima's store. Needless to say, we will never go to this business again, my parents will cancel their order, and we will happily let everyone we know of this unbelievably unpleasant experience. I would caution any customers who consider doing business with Ms. Fatima to be prepared to deal with police if they choose to retrieve their business or express an opinion.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the most unbelievable case of poor, insane customer service! My parents went to Ms. Fatima's store to rent a tuxedo for my father for the upcoming reception for our wedding. After receiving reasonable service, my mother also took my husband's parents for alteration of their clothing. Ms. Fatima did not give an estimate for the order before putting pins into the clothing but did so only after pinning the clothes. At that point, my husband advised his parents not to submit the order as we wanted to discuss the price, which we believe was too high.

In the evening, we discussed our options and decided to go with another tailor. When we went to Ms. Fatima's store and asked for the clothing so we can place an order somewhere else, Ms. Fatima started to argue with me and my husband, raised her voice significantly, started pointing her fingers at us, and insulting us. As I tried to explain myself in a calm manner, Ms. Fatima would not let me speak and told me "you should just keep your mouth shut!". I didn't want to take such treatment and I went back to the car. Hoping to be given the clothes back (which was our only request), my husband remained behind. Ms. Fatima continued to yell at him, made ethnically-based comments against him, and in the end called the police saying she felt unsafe with my husband in the store! Mind you, my husband is a polite, gentle man who wouldn't even hurt a mosquito.

The police came, spoke to all of us, and found the matter to be unfounded and preposterous. They advised we don't do any more business in Ms. Fatima's store. Needless to say, we will never go to this business again, my parents will cancel their order, and we will happily let everyone we know of this unbelievably unpleasant experience. I would caution any customers who consider doing business with Ms. Fatima to be prepared to deal with police if they choose to retrieve their business or express an opinion.

0
★☆☆☆☆

This is the most unbelievable case of poor, insane customer service! My parents went to Ms. Fatima's store to rent a tuxedo for my father for the upcoming reception for our wedding. After receiving reasonable service, my mother also took my husband's parents for alteration of their clothing. Ms. Fatima did not give an estimate for the order before putting pins into the clothing but did so only after pinning the clothes. At that point, my husband advised his parents not to submit the order as we wanted to discuss the price, which we believe was too high.

In the evening, we discussed our options and decided to go with another tailor. When we went to Ms. Fatima's store and asked for the clothing so we can place an order somewhere else, Ms. Fatima started to argue with me and my husband, raised her voice significantly, started pointing her fingers at us, and insulting us. As I tried to explain myself in a calm manner, Ms. Fatima would not let me speak and told me "you should just keep your mouth shut!". I didn't want to take such treatment and I went back to the car. Hoping to be given the clothes back (which was our only request), my husband remained behind. Ms. Fatima continued to yell at him, made ethnically-based comments against him, and in the end called the police saying she felt unsafe with my husband in the store! Mind you, my husband is a polite, gentle man who wouldn't even hurt a mosquito.

The police came, spoke to all of us, and found the matter to be unfounded and preposterous. They advised we don't do any more business in Ms. Fatima's store. Needless to say, we will never go to this business again, my parents will cancel their order, and we will happily let everyone we know of this unbelievably unpleasant experience. I would caution any customers who consider doing business with Ms. Fatima to be prepared to deal with police if they choose to retrieve their business or express an opinion.

Pros: None

Cons: Terrible, insane service

.

I had read some other negative experiences about this place on Citysearch, but I decided to give them a fair shot since the location was super-convenient for me. I brought in a pair of jeans that needed the button replaced, which I know can be a tricky thing to have done. But the woman practically shoved me out of the store, barking that it was "impossible" to fix and that "no tailor" would ever be able to repair that. She was incredibly dismissive and rude, and didn't even really let me finish asking my question before she pretty much kicked me out. Not exactly stellar customer service protocol. I wound up getting the jeans fixed by an apparently magical tailor less than a mile away, who was a decent human being to boot. Nothing good to say for Fatima, sadly. May all the buttons on the woman's jeans simultaneously fall off. And those of all her family. Then maybe she'll be forced to patronize a decent and competent tailor so she can get a sense of where she falls in the market. Sure, it's a strange curse to wish on someone, but there's no one more deserving.

0
★☆☆☆☆

I had read some other negative experiences about this place on Citysearch, but I decided to give them a fair shot since the location was super-convenient for me. I brought in a pair of jeans that needed the button replaced, which I know can be a tricky thing to have done. But the woman practically shoved me out of the store, barking that it was "impossible" to fix and that "no tailor" would ever be able to repair that. She was incredibly dismissive and rude, and didn't even really let me finish asking my question before she pretty much kicked me out. Not exactly stellar customer service protocol. I wound up getting the jeans fixed by an apparently magical tailor less than a mile away, who was a decent human being to boot. Nothing good to say for Fatima, sadly. May all the buttons on the woman's jeans simultaneously fall off. And those of all her family. Then maybe she'll be forced to patronize a decent and competent tailor so she can get a sense of where she falls in the market. Sure, it's a strange curse to wish on someone, but there's no one more deserving.

Pros: None whatsoever, turns out.

Cons: Extremely rude and incompetent to boot.

.

This place is too pricy. I went there to get a pair of jeans altered. It was just reducing the length because they were long. She was charging me a 20$. I told here I felt it was too much and I do not want to give here and changed my mind, she was very rude.
I got the same work done for 12$ at a nearby place in redmond.
Their customer service is very bad.

1
★☆☆☆☆

This place is too pricy. I went there to get a pair of jeans altered. It was just reducing the length because they were long. She was charging me a 20$. I told here I felt it was too much and I do not want to give here and changed my mind, she was very rude.
I got the same work done for 12$ at a nearby place in redmond.
Their customer service is very bad.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My husband had a pair of pants altered by Fatima. The shop was clean and the service was done quickly at a fair price. This shop has been here for at least the 11 years that I have lived in Redmond, so she must have a good reputation and be doing well. This is the only place I would go back to if I need an alteration, since I had a good experience with her. Why try another place. I realize you could go to a dry cleaner but why not go to someone who specializes in alterations?

4
★★★★☆

My husband had a pair of pants altered by Fatima. The shop was clean and the service was done quickly at a fair price. This shop has been here for at least the 11 years that I have lived in Redmond, so she must have a good reputation and be doing well. This is the only place I would go back to if I need an alteration, since I had a good experience with her. Why try another place. I realize you could go to a dry cleaner but why not go to someone who specializes in alterations?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I brought in several pairs of trousers and jeans that were too long for me. Fatimas tailoring and alterations did a good job to make them fit for me, the price was reasonable for this not-so-challenging work, and the whole job was done in less than a day (dropped them off in the morning, picked them up after work). I am glad to be able to wear them without another shopping trip.

4
★★★★☆

I brought in several pairs of trousers and jeans that were too long for me. Fatimas tailoring and alterations did a good job to make them fit for me, the price was reasonable for this not-so-challenging work, and the whole job was done in less than a day (dropped them off in the morning, picked them up after work). I am glad to be able to wear them without another shopping trip.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I took in several pairs of pants to be taken in at the waist. They did an OK job, nothing spectacular, and some of the threadwork was messy, though hardly noticeable when worn.

Prices are in line with other alteration shops in the area. The limited shop hours make it difficult to find a convenient time to drop off and pick up your items.

Parking is easy to find, though the shop is in that weird part of Redmond where all the streets are one-way.

3
★★★☆☆

I took in several pairs of pants to be taken in at the waist. They did an OK job, nothing spectacular, and some of the threadwork was messy, though hardly noticeable when worn.

Prices are in line with other alteration shops in the area. The limited shop hours make it difficult to find a convenient time to drop off and pick up your items.

Parking is easy to find, though the shop is in that weird part of Redmond where all the streets are one-way.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have actually only been here once, and it was not under the best of circumstances. I had just bought a new tailored coat and not long after wearing it, it ripped down the back next to seam. Apparently this is not an easy fix to make and normally I would have just exchanged it, however, the store no longer had any in that size. I loved this coat and figured I would try and save it first. Fatima was able to fix this unusual tear and charged me very minimally for it. She returned my coat in just a few days, and I was able to wear the coat again without having to let it go.

4
★★★★☆

I have actually only been here once, and it was not under the best of circumstances. I had just bought a new tailored coat and not long after wearing it, it ripped down the back next to seam. Apparently this is not an easy fix to make and normally I would have just exchanged it, however, the store no longer had any in that size. I loved this coat and figured I would try and save it first. Fatima was able to fix this unusual tear and charged me very minimally for it. She returned my coat in just a few days, and I was able to wear the coat again without having to let it go.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Fatima's Custom Tailoring, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review