Heaven Scent Flowers & Gifts

★★★☆☆
  • 800 NE Tenney Rd Ste 112

    Vancouver, WA 98685

    Map & Directions
  • 360-944-1060

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I have ordered flowers for people for three decades, and this place absolutely amazed me with level of service they would go to. I ordered some flowers for my wife from an on-line site that had a basic, deluxe and premium option on the order. The website provides photos of what each order should look like. I ordered the deluxe version, and used a coupon code that I had for 20% off. When my wife received the flowers, she texted me a photo of them and said thanks. From the photo, I was aware that what had been delivered was the basic version in a much cheaper vase. I contacted the on-line company and explained my dissatisfaction. The company stated that they would make it right, and proceeded to order a redelivery from another florist in the area. This is when the fun started. Within minutes an employee from Heaven Scent called my wife to quiz her about what was wrong with the flowers. What kind of business calls the recipient of a gift to inquire why the purchaser is unhappy? My wife told them they would have to contact me, and that led to two more harrassing phone calls to me, inquiring as to how much I had paid and to attempt to discredit the company I had used to order the flowers. The replacement flowers were what I ordered and I am quite happy with them. This business took the opportunity to take my unhappiness with the online florist because my order was incorrect and magnified it tenfold and brought it on themselves by their exceptional service.

1
★☆☆☆☆

I have ordered flowers for people for three decades, and this place absolutely amazed me with level of service they would go to. I ordered some flowers for my wife from an on-line site that had a basic, deluxe and premium option on the order. The website provides photos of what each order should look like. I ordered the deluxe version, and used a coupon code that I had for 20% off. When my wife received the flowers, she texted me a photo of them and said thanks. From the photo, I was aware that what had been delivered was the basic version in a much cheaper vase. I contacted the on-line company and explained my dissatisfaction. The company stated that they would make it right, and proceeded to order a redelivery from another florist in the area. This is when the fun started. Within minutes an employee from Heaven Scent called my wife to quiz her about what was wrong with the flowers. What kind of business calls the recipient of a gift to inquire why the purchaser is unhappy? My wife told them they would have to contact me, and that led to two more harrassing phone calls to me, inquiring as to how much I had paid and to attempt to discredit the company I had used to order the flowers. The replacement flowers were what I ordered and I am quite happy with them. This business took the opportunity to take my unhappiness with the online florist because my order was incorrect and magnified it tenfold and brought it on themselves by their exceptional service.

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The one time I planned ahead and preordered a bouquet of flowers for Valentines. They never did deliver the flowers. I called them the next day to find out what happened. I got mixed stories for the reason why, which none of them were justifiable reasons. They wanted to deliver the next day and provide no refund. I pressed the issue to get my refund, and never did get the flowers that were ordered for my wife. Btw...The co-owner said that this happens all the time and I should be understanding. Really????

1
★☆☆☆☆

The one time I planned ahead and preordered a bouquet of flowers for Valentines. They never did deliver the flowers. I called them the next day to find out what happened. I got mixed stories for the reason why, which none of them were justifiable reasons. They wanted to deliver the next day and provide no refund. I pressed the issue to get my refund, and never did get the flowers that were ordered for my wife. Btw...The co-owner said that this happens all the time and I should be understanding. Really????

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SO, I WAS THROWING A SURPRISE BIRTHDAY PARTY FOR MY HUSBAND LAST WEEKEND. HE IS A SUCKER FOR FLOWERS. AND HENCE I BEEN TO HEAVEN SCENT FLOWERS. AH... COULDNT HOLD MYSELF BACK AND BOUGHT A LOT MORE THAN I NEEDED. BUT THE MONEY WAS WELL SPENT.

PROS: FLOWERS
CONS: NOT MUCH

3
★★★☆☆

SO, I WAS THROWING A SURPRISE BIRTHDAY PARTY FOR MY HUSBAND LAST WEEKEND. HE IS A SUCKER FOR FLOWERS. AND HENCE I BEEN TO HEAVEN SCENT FLOWERS. AH... COULDNT HOLD MYSELF BACK AND BOUGHT A LOT MORE THAN I NEEDED. BUT THE MONEY WAS WELL SPENT.

PROS: FLOWERS
CONS: NOT MUCH

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I first visited Heaven Scent when I was planning my wedding. They have a wide variety of bouquets, boutonnieres, and arrangements for the ceremony, receiption, and even for your cake. Their prices are very reasonable, and their employees are so helpful and will make sure that you get just what you're looking for!

4
★★★★☆

I first visited Heaven Scent when I was planning my wedding. They have a wide variety of bouquets, boutonnieres, and arrangements for the ceremony, receiption, and even for your cake. Their prices are very reasonable, and their employees are so helpful and will make sure that you get just what you're looking for!

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Located by Fred Meyers in Salmon Creek, Heaven Scent Flowers & Gifts is a very nice floral shop. We had them order flowers for our daughters wedding and the employees were very helpful and went out of their way to get flowers that were hard to find. They carry beautiful flower arrangements and also have gifts. Great place to go for flowers for that special occasion!

4
★★★★☆

Located by Fred Meyers in Salmon Creek, Heaven Scent Flowers & Gifts is a very nice floral shop. We had them order flowers for our daughters wedding and the employees were very helpful and went out of their way to get flowers that were hard to find. They carry beautiful flower arrangements and also have gifts. Great place to go for flowers for that special occasion!

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