Best Buy

★★☆☆☆
  • 4102 S Meridian Ste A

    Puyallup, WA 98373

    Map & Directions
  • 253-841-7008

About Best Buy

Categories
  • Consumer Electronics Stores
  • Computer Hardware
  • Camera Stores
  • Household Appliances
  • Telephone Service
Hours
M-Sa 10am-9pm, Su 11am-8pm

Shopping

Shopping
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Specialty Shops and Services
Best Buy Categories
Magnolia Design Center Products
Magnolia Home Theater Products
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    .

    This store is just bad. I am not here to rate Best Buy on their prices because it is a known fact that Best Buy is 90% of the time over priced. We have grown to accept that and looked for value in other services that Best Buy has to offer. Reward zone, Black tie protection, Geek Squad, Latest and Greatest, or whatever they will force feed you during their sales pitch. First I want to touch on "we don't work on commission" statement you get upon walking into the store, please dear "insert who you pray to" stop telling me this every time I look at anything in this store. It feels like I am entering another galaxy with robots telling me what they have been programmed to say. Now this is true for every Best Buy I have been into though, you also get the employee (usually a manager who is over paid, under educated but great in sales) who says dripping with arrogance like it is a great selling tool or ice breaker. It??s not, and I would greatly appreciate it if I never heard it again because the non-commissioned Best Buy employees are no different than the commissioned Video Only or Fry's employees, their just less happy and sell less. Best Buy as a whole does a decent job with having the latest and greatest but recently when going to Fry's, I realized that was an absolutely fallacy, Best Buy does not offer the latest and greatest, trust me go to Fry's (or any online site for that matter) and you will see that I am correct.
    Salesmen:
    I touched on the non-commission above and really do believe it is an annoyance because they are just as pushy if they were on commission, it is almost like you should buy this from me because I have no motivation to sell it to you either way, why would I lead you astray. That statement might be true but the kicker is Best Buy employees don't get a commission but the stress and brow beating of the sales of Black tie protection is almost to the point of abuse. Your value as an employee is not how many TV's you sold but how much free profit Best Buy makes off the Black tie protection that you sold on those TV's. I had a really good friend who worked for Best Buy and showed me slides of a training program on how many customers really ever use Black Tie protection and what Best Buy pockets, it was astounding the percentage of customers who never even used their 200 dollar service plan. Or how much customers really knew about the bluntly down played manufactures warranty that is offered with every electronic. Best Buy does an amazing job researching their market share and their customers, but not use when offering products to consumer but to give them what they call ??end to end solutions". Meaning they will sell you everything you need to get this TV up and running and maintained for the next 4 years, but not for your benefit but for your money in your wallet. Get you out the door and hopefully you never use their black tie protection but if you do, the joke is on you, they need to send to California to repair and that will take 2-3 weeks. Oh and if it breaks again after the first repair, be prepared to send it back at least 2 more times. These poor salesmen work all day to sell, sell, sell to make budget and then held over coals when they do not reach budget or sell enough Black tie protection. I would rather work on commission than have to deal here is $8.00hr and deal with the brow beating over the head about ways to get customers to buy the Black tie protection.

    1
    ★☆☆☆☆

    This store is just bad. I am not here to rate Best Buy on their prices because it is a known fact that Best Buy is 90% of the time over priced. We have grown to accept that and looked for value in other services that Best Buy has to offer. Reward zone, Black tie protection, Geek Squad, Latest and Greatest, or whatever they will force feed you during their sales pitch. First I want to touch on "we don't work on commission" statement you get upon walking into the store, please dear "insert who you pray to" stop telling me this every time I look at anything in this store. It feels like I am entering another galaxy with robots telling me what they have been programmed to say. Now this is true for every Best Buy I have been into though, you also get the employee (usually a manager who is over paid, under educated but great in sales) who says dripping with arrogance like it is a great selling tool or ice breaker. It??s not, and I would greatly appreciate it if I never heard it again because the non-commissioned Best Buy employees are no different than the commissioned Video Only or Fry's employees, their just less happy and sell less. Best Buy as a whole does a decent job with having the latest and greatest but recently when going to Fry's, I realized that was an absolutely fallacy, Best Buy does not offer the latest and greatest, trust me go to Fry's (or any online site for that matter) and you will see that I am correct.
    Salesmen:
    I touched on the non-commission above and really do believe it is an annoyance because they are just as pushy if they were on commission, it is almost like you should buy this from me because I have no motivation to sell it to you either way, why would I lead you astray. That statement might be true but the kicker is Best Buy employees don't get a commission but the stress and brow beating of the sales of Black tie protection is almost to the point of abuse. Your value as an employee is not how many TV's you sold but how much free profit Best Buy makes off the Black tie protection that you sold on those TV's. I had a really good friend who worked for Best Buy and showed me slides of a training program on how many customers really ever use Black Tie protection and what Best Buy pockets, it was astounding the percentage of customers who never even used their 200 dollar service plan. Or how much customers really knew about the bluntly down played manufactures warranty that is offered with every electronic. Best Buy does an amazing job researching their market share and their customers, but not use when offering products to consumer but to give them what they call ??end to end solutions". Meaning they will sell you everything you need to get this TV up and running and maintained for the next 4 years, but not for your benefit but for your money in your wallet. Get you out the door and hopefully you never use their black tie protection but if you do, the joke is on you, they need to send to California to repair and that will take 2-3 weeks. Oh and if it breaks again after the first repair, be prepared to send it back at least 2 more times. These poor salesmen work all day to sell, sell, sell to make budget and then held over coals when they do not reach budget or sell enough Black tie protection. I would rather work on commission than have to deal here is $8.00hr and deal with the brow beating over the head about ways to get customers to buy the Black tie protection.

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    .

    This company is all about the sale. When you have a problem with a product, they could care less! My wife bought a HP computer a few months ago. Didnt work out of the box. Said it needed a patch. Call HP. Call Microsoft. Since we didn't give them extra $$$ up front we were out of luck. WE could send it back! Not the point. If they sell something, they need to stand behind it. At least for the warranty. This wasn't the only issue with something not working as sold. They just don't want to deal with you.

    1
    ★☆☆☆☆

    This company is all about the sale. When you have a problem with a product, they could care less! My wife bought a HP computer a few months ago. Didnt work out of the box. Said it needed a patch. Call HP. Call Microsoft. Since we didn't give them extra $$$ up front we were out of luck. WE could send it back! Not the point. If they sell something, they need to stand behind it. At least for the warranty. This wasn't the only issue with something not working as sold. They just don't want to deal with you.

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    .

    I woud say to watch their sales, but you always know you are going to be treated well here. Even if they aren't knowledgeable, they come up and ask if they can help. That is impressive.

    5
    ★★★★★

    I woud say to watch their sales, but you always know you are going to be treated well here. Even if they aren't knowledgeable, they come up and ask if they can help. That is impressive.

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