Eye To Eye Optical

★★★☆☆
47.4417 -122.213
Map and Directions to Bates Cindi - Eye To Eye Optical

425-277-6595

17916 Talbot Rd S

Renton, WA

98055

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About Eye To Eye Optical

Health & Medical

Health & Medical
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Reviews 1 - 11 of 11.
.

I would never come back to this place! Kevin kept promising and denied what he promised! Only good speaking but worse customer service! Big Liar!

1
★☆☆☆☆

I would never come back to this place! Kevin kept promising and denied what he promised! Only good speaking but worse customer service! Big Liar!

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.

I just wanted to comment that I had great service when I was here. I'm not sure what Peter L. review is talking about because I had a totally different experience.
The staff did do everything to make sure that I was satisfied with my glasses to a reasonable extent. Im not sure what the circumstances were for Peter but in an example:
If you went to a department store and bought some clothes, then later on when to get weight loss surgery, then couple of months later go back the department store and demanded a refund on the clothes you bought a couple of months before because they don't fit...that's unreasonable. I don't think any stores will give you a refund or store credit. Not even the big brand stores like Lens Crafter or Pearl Vision would do that for you. Just my 2 cents on this.

5
★★★★★

I just wanted to comment that I had great service when I was here. I'm not sure what Peter L. review is talking about because I had a totally different experience.
The staff did do everything to make sure that I was satisfied with my glasses to a reasonable extent. Im not sure what the circumstances were for Peter but in an example:
If you went to a department store and bought some clothes, then later on when to get weight loss surgery, then couple of months later go back the department store and demanded a refund on the clothes you bought a couple of months before because they don't fit...that's unreasonable. I don't think any stores will give you a refund or store credit. Not even the big brand stores like Lens Crafter or Pearl Vision would do that for you. Just my 2 cents on this.

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.

I would never come back to this horrible place. Kevin was a liar and rude. Dr Joos fail to contact my call several times. It was his terrible staffs replied the call. I can never talk to a live person, always playing phone tag. As a professional medical doctor, he shouldn't hire unprofessional staff. They failed to hear my side of the story before making unethical decision. My grandma tried go get her eye glasses there, and Kevin, the jerk, knew that she would have catarac surgery and her vision would change. He still suggested her to get the glasses and PROMISED to made her happy. We believed him and paid $500 for everything. After the surgery, she didn't required to wear glasses and we requested to have store credit for future use. He refused to get yhe glasses back. WTF.

1
★☆☆☆☆

I would never come back to this horrible place. Kevin was a liar and rude. Dr Joos fail to contact my call several times. It was his terrible staffs replied the call. I can never talk to a live person, always playing phone tag. As a professional medical doctor, he shouldn't hire unprofessional staff. They failed to hear my side of the story before making unethical decision. My grandma tried go get her eye glasses there, and Kevin, the jerk, knew that she would have catarac surgery and her vision would change. He still suggested her to get the glasses and PROMISED to made her happy. We believed him and paid $500 for everything. After the surgery, she didn't required to wear glasses and we requested to have store credit for future use. He refused to get yhe glasses back. WTF.

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.

Hello everyone! I just wanted to let you know (for those of you that didn't) - I left Eye to Eye right after Dr. Jones left so not sure why my name is still associated with Eye to Eye. I miss you all!

5
★★★★★

Hello everyone! I just wanted to let you know (for those of you that didn't) - I left Eye to Eye right after Dr. Jones left so not sure why my name is still associated with Eye to Eye. I miss you all!

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.

He is such a friendly, nice Dr. - if you need eye exam I highly recommend Dr. Jones BUT don't buy any of your eyeglasses or contact lenses at Eye to Eye because the workers are rude. And even their manager is rude like them. They will tell you that they'll call you but their not. They are such a lier!!! And also they charge too much. And if you have 2 insurance they don't billed both of your insurance they only billed 1 insurance. So customer like me who already experience them be careful...

2
★★☆☆☆

He is such a friendly, nice Dr. - if you need eye exam I highly recommend Dr. Jones BUT don't buy any of your eyeglasses or contact lenses at Eye to Eye because the workers are rude. And even their manager is rude like them. They will tell you that they'll call you but their not. They are such a lier!!! And also they charge too much. And if you have 2 insurance they don't billed both of your insurance they only billed 1 insurance. So customer like me who already experience them be careful...

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.

The star is for the Doctor. It is a new one and she is great. Some of the staff (office manager) is loud, rude, disorganized and condescending. There have been so many mess ups that I will be taking my business elsewhere as soon as my contacts arrive, which is taking forever. they have a great selection of glasses.

2
★★☆☆☆

The star is for the Doctor. It is a new one and she is great. Some of the staff (office manager) is loud, rude, disorganized and condescending. There have been so many mess ups that I will be taking my business elsewhere as soon as my contacts arrive, which is taking forever. they have a great selection of glasses.

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.

I have been a patient at Eye to Eye for at least 10 years. I did try another outfit when my insurance changed but now I go back and bill the insurance myself. The staff is so helpful and really wants you to look good, make sure the glasses are fitting properly. I watch them with other customers too and its like a family business, like they have known you for years and are great friends. If you don't get along with anyone there, I feel sorry for you and you must be one of those people who are never happy or definately hard to get along with. Go to Eye to Eye and make some friends and have a cup of coffee and get some beautiful, unique glasses!

4
★★★★☆

I have been a patient at Eye to Eye for at least 10 years. I did try another outfit when my insurance changed but now I go back and bill the insurance myself. The staff is so helpful and really wants you to look good, make sure the glasses are fitting properly. I watch them with other customers too and its like a family business, like they have known you for years and are great friends. If you don't get along with anyone there, I feel sorry for you and you must be one of those people who are never happy or definately hard to get along with. Go to Eye to Eye and make some friends and have a cup of coffee and get some beautiful, unique glasses!

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.

Dr Jones is fabulous! I would highly recommend him but not the Staff. They're terrible! They even make jokes about the fact that customers have said they are rude!

I now go there just for my eye exams with Dr Jones and prescription I order my glasses and contact lens elsewhere!

I've recommended Dr Jones to family, friends and acquaintances, however I tell them to go elsewhere for their glasses and contact lenses.

3
★★★☆☆

Dr Jones is fabulous! I would highly recommend him but not the Staff. They're terrible! They even make jokes about the fact that customers have said they are rude!

I now go there just for my eye exams with Dr Jones and prescription I order my glasses and contact lens elsewhere!

I've recommended Dr Jones to family, friends and acquaintances, however I tell them to go elsewhere for their glasses and contact lenses.

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1 out of 2 people found this review helpful.

.

I have had the best service, ok service and kinda bad but you could tell they had too much to do (not necessarily bad). Dr. Jones is great, friendly and explains everything very well, I recommend Eye to Eye optical to anyone.

3
★★★☆☆

I have had the best service, ok service and kinda bad but you could tell they had too much to do (not necessarily bad). Dr. Jones is great, friendly and explains everything very well, I recommend Eye to Eye optical to anyone.

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.

Dr. Jones has a warm demeanor. He is patient, and dedicated to getting fittings and prescriptions accurate. I have gone to him twice for glasses and contacts. I am extremely near sighted with a stigmatism, and Dr. Jones has given me the best prescription I have had in years.

Unfortunately, two thirds of his supporting staff is ambivalent to service, and more often than not just shy of rude. On my visits I have found their treatment toward senior citizens particularly regrettable.

I have referred Dr. Jones to friends and family that left Eye to Eye Optical sharing my opinion of the staff and doctor.

4
★★★★☆

Dr. Jones has a warm demeanor. He is patient, and dedicated to getting fittings and prescriptions accurate. I have gone to him twice for glasses and contacts. I am extremely near sighted with a stigmatism, and Dr. Jones has given me the best prescription I have had in years.

Unfortunately, two thirds of his supporting staff is ambivalent to service, and more often than not just shy of rude. On my visits I have found their treatment toward senior citizens particularly regrettable.

I have referred Dr. Jones to friends and family that left Eye to Eye Optical sharing my opinion of the staff and doctor.

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1 out of 1 people found this review helpful.

.

Very friendly staff. They are will to help you with anything. They have a great selection of frames with very competitive prices. This is a great place to go to pick out a new par of glasses.

4
★★★★☆

Very friendly staff. They are will to help you with anything. They have a great selection of frames with very competitive prices. This is a great place to go to pick out a new par of glasses.

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1 out of 1 people found this review helpful.

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