Veterinary Specialty Center Of Seattle

★★★☆☆
  • 20115 44th Ave W 20115

    Lynnwood, WA 98036

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17424 State Route 9 Se Ste A Snohomish, WA

2.8519 27
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We've had nothing but great care from this hospital, when it comes to emergency, they are swift and caring, we have had to deal with them for over 5yrs with our little chihuahua who had a neurological terminal disease and she spent many nights here and the care was great. They impressed us with their caring attitude. And when the time came we had to let her go, she wasn't going to get any better they were loving and gentle! I recommend them for long term and emergency care.

2
★★★★★

We've had nothing but great care from this hospital, when it comes to emergency, they are swift and caring, we have had to deal with them for over 5yrs with our little chihuahua who had a neurological terminal disease and she spent many nights here and the care was great. They impressed us with their caring attitude. And when the time came we had to let her go, she wasn't going to get any better they were loving and gentle! I recommend them for long term and emergency care.

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Had it not been an emergency I would have never allowed these money hungry, cold and uncaring people care for my pet. I was absolutely appalled by how "mechanical" the front staff is and that when it's an emergency you are told "it will be between $300 and $500 to start care" before they even find out what the story/problem is. I encountered that statement as well as one other person that brought her dog in for emergency care.
The vet at first told us we could take our puppy home, however after doing xrays she stated it would be best to leave her overnight. When we asked about cost she whipped out her calculator and had an estimate that we absolutely could not afford, so we opted to take her home. Once at the front to check out, they refused to accept our check - we had no other means to pay at the time and ended up having to get a family member to give a credit card number over the phone and we paid the family member back the next day. It was absolutely appallling how their main concern is the all mighty dollar. I met ONE PERSON working there that actually seemed concerned and cared for our pet.

1
★☆☆☆☆

Had it not been an emergency I would have never allowed these money hungry, cold and uncaring people care for my pet. I was absolutely appalled by how "mechanical" the front staff is and that when it's an emergency you are told "it will be between $300 and $500 to start care" before they even find out what the story/problem is. I encountered that statement as well as one other person that brought her dog in for emergency care.
The vet at first told us we could take our puppy home, however after doing xrays she stated it would be best to leave her overnight. When we asked about cost she whipped out her calculator and had an estimate that we absolutely could not afford, so we opted to take her home. Once at the front to check out, they refused to accept our check - we had no other means to pay at the time and ended up having to get a family member to give a credit card number over the phone and we paid the family member back the next day. It was absolutely appallling how their main concern is the all mighty dollar. I met ONE PERSON working there that actually seemed concerned and cared for our pet.

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They nearly killed my dog!!!\nI brought my 13 year old lab/shep mix in late on a Saturday after she became very dixzzy and could not get up. I was told she had Vestibular disease and they recommended I put her to sleep. due to a shift change it was a good hour before I could see her to say goodbye. When I finally went in to lya dowen next to her and hold her, she felt my stress and jumped up demanding we leave now. this was not a dying dog. I told the vet she was not killing my dog. they took me into a room and gave her a shot for the dizziness and took a Urine sample since she had a bladder infection. None of this was discussed with me as a possible reason for her dizziness, yet the wanted to kill her. she bounced back once the infection started to clear and has been fine since. this place is scary. How many loved pets have they killed that were just fine!! Be afraid!! and question everything!!

0
★☆☆☆☆

They nearly killed my dog!!!\nI brought my 13 year old lab/shep mix in late on a Saturday after she became very dixzzy and could not get up. I was told she had Vestibular disease and they recommended I put her to sleep. due to a shift change it was a good hour before I could see her to say goodbye. When I finally went in to lya dowen next to her and hold her, she felt my stress and jumped up demanding we leave now. this was not a dying dog. I told the vet she was not killing my dog. they took me into a room and gave her a shot for the dizziness and took a Urine sample since she had a bladder infection. None of this was discussed with me as a possible reason for her dizziness, yet the wanted to kill her. she bounced back once the infection started to clear and has been fine since. this place is scary. How many loved pets have they killed that were just fine!! Be afraid!! and question everything!!

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I have reviewed every hour and decision made during the short 48 hours during which my two year-old Portuguese Water Dog became critically ill over July fourth weekend, and my conscience in assuaged in knowing that he received the best treatment available in the Pacific Northwest at the VCA Emergency Department. From the moment in which he was carried back to the intensive care area to the time in which we made the sad decision to end his suffering, our small family was supported by professional and compassionate clinicians and staff. A heartfelt thanks to them for understanding and anticipating our needs, endless questions, and frantic concerns. Most importantly, the staff allowed us to say goodbye to our pet with respect, on our own terms, and as a family. This act of kindness deserves an accolade, in my opinion.

5
★★★★★

I have reviewed every hour and decision made during the short 48 hours during which my two year-old Portuguese Water Dog became critically ill over July fourth weekend, and my conscience in assuaged in knowing that he received the best treatment available in the Pacific Northwest at the VCA Emergency Department. From the moment in which he was carried back to the intensive care area to the time in which we made the sad decision to end his suffering, our small family was supported by professional and compassionate clinicians and staff. A heartfelt thanks to them for understanding and anticipating our needs, endless questions, and frantic concerns. Most importantly, the staff allowed us to say goodbye to our pet with respect, on our own terms, and as a family. This act of kindness deserves an accolade, in my opinion.

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We brought our dog Chewie in to hospital with heart failure. They went to work on him immediately. We were very impressed with how they tried to save him. Sadly we lost him. Our bill was not out of line with what they did to try to save him. I do not know what kind of fees we would have received if they were able to revive him. He lived a good life and I guess it worked out for the best as I am not one to spend thousands on an almost 14 year old dog. We loved him and miss him but are happy to know that he is romping around with all our other loved pets in doggie heaven.

2
★★★★☆

We brought our dog Chewie in to hospital with heart failure. They went to work on him immediately. We were very impressed with how they tried to save him. Sadly we lost him. Our bill was not out of line with what they did to try to save him. I do not know what kind of fees we would have received if they were able to revive him. He lived a good life and I guess it worked out for the best as I am not one to spend thousands on an almost 14 year old dog. We loved him and miss him but are happy to know that he is romping around with all our other loved pets in doggie heaven.

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Our dog, an epileptic Australian Shepard has been a patient at the VCA for over 2 years. We have our specialist Dr. Kline who by far is the most incredible Doctor on this earth, loving, caring, concerned, and by far incredible when it comes to the knowledge in her field. We have been under the care as well of several other doctors at VCA when she has been out of town or middle of the night emergencies and all of the doctors and staff are beyond incredible. They have always been supportive and there for us as dog owners. All professional services have a cost factor, but I do not believe that they are any more expensive than anywhere else and they are worth every penny that we have spent on our dog. I have had dogs all of my 59 years and I feel fortunate that God placed Buddy, our epileptic dog in our family and fortunate that we are able to get such great care from Dr. Kline and the VCA staff in Lynnwood. Ron Wyse ronw@edwyse.com

5
★★★★★

Our dog, an epileptic Australian Shepard has been a patient at the VCA for over 2 years. We have our specialist Dr. Kline who by far is the most incredible Doctor on this earth, loving, caring, concerned, and by far incredible when it comes to the knowledge in her field. We have been under the care as well of several other doctors at VCA when she has been out of town or middle of the night emergencies and all of the doctors and staff are beyond incredible. They have always been supportive and there for us as dog owners. All professional services have a cost factor, but I do not believe that they are any more expensive than anywhere else and they are worth every penny that we have spent on our dog. I have had dogs all of my 59 years and I feel fortunate that God placed Buddy, our epileptic dog in our family and fortunate that we are able to get such great care from Dr. Kline and the VCA staff in Lynnwood. Ron Wyse ronw@edwyse.com

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Veterinary care for my animals was excellent at the VSC, but I found their business practices poor, bordering on unethical. After my dog received excellent energency care. I paid a bill of over $2700. Unknown to me, the vet had failed to charge me $100 for a final test for my dog that was conducted on the day of discharge. Three months later, I received a call from a collection agency. The collection agency rep called me a"deadbeat", screamed at me and threatened me if I did not immediately pay the bill. I called the VSC immediately, but no one would answer my phone calls or explain why I owed them money. After two weeks, I finally got through to the VSC bookeeper. Although I didn't know anything about the test, I paid the bill immediately. However, I still continued to receive harrassing phone calls from the collection agency who also reported me to a credit agency. I contacted the Better Business Bureau, but even the BBB ciould not get a response from the VSC. Be careful of doing business with these people!!

3
★★★☆☆

Veterinary care for my animals was excellent at the VSC, but I found their business practices poor, bordering on unethical. After my dog received excellent energency care. I paid a bill of over $2700. Unknown to me, the vet had failed to charge me $100 for a final test for my dog that was conducted on the day of discharge. Three months later, I received a call from a collection agency. The collection agency rep called me a"deadbeat", screamed at me and threatened me if I did not immediately pay the bill. I called the VSC immediately, but no one would answer my phone calls or explain why I owed them money. After two weeks, I finally got through to the VSC bookeeper. Although I didn't know anything about the test, I paid the bill immediately. However, I still continued to receive harrassing phone calls from the collection agency who also reported me to a credit agency. I contacted the Better Business Bureau, but even the BBB ciould not get a response from the VSC. Be careful of doing business with these people!!

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1 out of 1 people found this review helpful.

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The moment we walked in the door they took GrisGris and began treatment immediately. She has a rare auto immune disorder called Thrombocytopenia and could have bled out at any time. The doctors were kind and through, and explained every thing step by step. The nurses and vet techs made sure she got her meds and food on time. I was able to visit her every day. She was never, ever afraid, because she got so much love. It took a week but she steadily got her platelet count back up out of the danger zone. They were not over priced, actually very reasonable, and never once hounded us for money for the bill. There is no where else I would go if any of my three dogs every needed specialized care.The reception staff were incredibly kind, even finding our insurance forms on line and printing them out. They all went the extra mile for my puppy.

2
★★★★★

The moment we walked in the door they took GrisGris and began treatment immediately. She has a rare auto immune disorder called Thrombocytopenia and could have bled out at any time. The doctors were kind and through, and explained every thing step by step. The nurses and vet techs made sure she got her meds and food on time. I was able to visit her every day. She was never, ever afraid, because she got so much love. It took a week but she steadily got her platelet count back up out of the danger zone. They were not over priced, actually very reasonable, and never once hounded us for money for the bill. There is no where else I would go if any of my three dogs every needed specialized care.The reception staff were incredibly kind, even finding our insurance forms on line and printing them out. They all went the extra mile for my puppy.

Pros: Incredible knowledgeable staff, Round the clock care,

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Drs. Peck & Edwards are superior to most other Vets in small clinics in surrounding areas. At times, it takes a lot of money to pay for highly skilled medical services, esp. during emergencies.

5
★★★★★

Drs. Peck & Edwards are superior to most other Vets in small clinics in surrounding areas. At times, it takes a lot of money to pay for highly skilled medical services, esp. during emergencies.

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i'M GOING TO KEEP THIS SIMPLE , SHORT AND CONCISE.

ON A 1-10 RATING.

I SPENT THOUSANDS OF DOLLARS ON MY DOG THAT DIED OF ANEMIA. SHE WOULD HAVE DIED ANYWAY, BUT, I WON'T GO INTO DETAILS CAUSE ENOUGH HAS ALREADY BEEN WRITTEN FROM OTHER REVIEWERS.

1) ABLITY AND KNOLEDGE /SKILL OF DOCTORS 9 OF 10

2) ETHICS OF OVERCHARGING AND UNNEEDED PROCEDURES AND TESTS/MEDECINES
2 OF 10.

3)BOTTOM LINE IS THIS PLACE HAS GREAT DOCTORS, BUT THEY ARE MONEY HUNGRY, THEY CAN HELP IN A EMERGENCY BUT DON'T LET THAT OVERULE YOUR BETTER JUDGMENT.(UNLESS YOU ARE RICH)
YES I WOULD GO BACK IF EMERGENCY, NO I WOULDN 'T IF I HAVE TIME AND IT'S NOT LIFE THREATNING, OTHERWISE YOU WILL BE CHARGED MANY MANY UNNECESSARY CHARGES, EVEN WHEN THEY KNOW PET SHOULD BE EUTHANIZED, AND THEY WILL TAKE ADVANTAGE OF YOUR WALLET BASED ON YOUR EMOTIONS.

2
★★☆☆☆

i'M GOING TO KEEP THIS SIMPLE , SHORT AND CONCISE.

ON A 1-10 RATING.

I SPENT THOUSANDS OF DOLLARS ON MY DOG THAT DIED OF ANEMIA. SHE WOULD HAVE DIED ANYWAY, BUT, I WON'T GO INTO DETAILS CAUSE ENOUGH HAS ALREADY BEEN WRITTEN FROM OTHER REVIEWERS.

1) ABLITY AND KNOLEDGE /SKILL OF DOCTORS 9 OF 10

2) ETHICS OF OVERCHARGING AND UNNEEDED PROCEDURES AND TESTS/MEDECINES
2 OF 10.

3)BOTTOM LINE IS THIS PLACE HAS GREAT DOCTORS, BUT THEY ARE MONEY HUNGRY, THEY CAN HELP IN A EMERGENCY BUT DON'T LET THAT OVERULE YOUR BETTER JUDGMENT.(UNLESS YOU ARE RICH)
YES I WOULD GO BACK IF EMERGENCY, NO I WOULDN 'T IF I HAVE TIME AND IT'S NOT LIFE THREATNING, OTHERWISE YOU WILL BE CHARGED MANY MANY UNNECESSARY CHARGES, EVEN WHEN THEY KNOW PET SHOULD BE EUTHANIZED, AND THEY WILL TAKE ADVANTAGE OF YOUR WALLET BASED ON YOUR EMOTIONS.

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1 out of 1 people found this review helpful.

.

One of the worst vet experiences!!!! Bar none!! I took my companion animal of 20 years to them when she had a violent episode of pain after which she no longer had use of her hind legs. They kept her overnight and I had to pay over $1300 low estimate. Tests showed she probably had malignant tumors some of which appeared on her lower spine but they wanted to do much more expensive testing. They implied this was cancer and said a neurologist had examined her but I never got to see or talk to the so-called neurologist and my final bill never mentioned the neurologist's name although I was charged for this. My pet was not a good surgical risk and she was in so much pain, I decided the only thing to do was have her euthanized. I told them that I was going to pick her up and take her to my regular vet to be euthanized in more familiar surroundings for her. When I got to VCA, I was told I still owed over $100. I wrote a check out from the same account that I wrote the check the previous day. They refused to take it. I asked "why" and they couldn't tell me. I asked to speak to the office manager. A very cold, uncaring woman came down and told me they couldn't accept the check. She admitted there was no return check or insufficient funds problem but they wouldn't accept it. She wanted to lock me in an exam room to start making credit phone calls. There was no shred of humanity, compassion or decency in her. I was appalled. I demanded to get my pet. She refused to let me even see her until she got an "acceptable" check. I was so upset, I finally remembered I had my regular check register in my purse and hastily wrote out the check. Another client came up and said the same thing happened to her the day before. By the time they brought my pet to me, I was in tears and shaking. I have never seen such cold, moneygrubbing people in my life and in my opinion when a vet hospital has so completely lost their humanity, they are no longer a safe place to take my companion animals who need medical care. I will never go here again! Ever!

1
★☆☆☆☆

One of the worst vet experiences!!!! Bar none!! I took my companion animal of 20 years to them when she had a violent episode of pain after which she no longer had use of her hind legs. They kept her overnight and I had to pay over $1300 low estimate. Tests showed she probably had malignant tumors some of which appeared on her lower spine but they wanted to do much more expensive testing. They implied this was cancer and said a neurologist had examined her but I never got to see or talk to the so-called neurologist and my final bill never mentioned the neurologist's name although I was charged for this. My pet was not a good surgical risk and she was in so much pain, I decided the only thing to do was have her euthanized. I told them that I was going to pick her up and take her to my regular vet to be euthanized in more familiar surroundings for her. When I got to VCA, I was told I still owed over $100. I wrote a check out from the same account that I wrote the check the previous day. They refused to take it. I asked "why" and they couldn't tell me. I asked to speak to the office manager. A very cold, uncaring woman came down and told me they couldn't accept the check. She admitted there was no return check or insufficient funds problem but they wouldn't accept it. She wanted to lock me in an exam room to start making credit phone calls. There was no shred of humanity, compassion or decency in her. I was appalled. I demanded to get my pet. She refused to let me even see her until she got an "acceptable" check. I was so upset, I finally remembered I had my regular check register in my purse and hastily wrote out the check. Another client came up and said the same thing happened to her the day before. By the time they brought my pet to me, I was in tears and shaking. I have never seen such cold, moneygrubbing people in my life and in my opinion when a vet hospital has so completely lost their humanity, they are no longer a safe place to take my companion animals who need medical care. I will never go here again! Ever!

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1 out of 1 people found this review helpful.

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This place is a ripoff. Run away from them as soon as possible. They overcharge for everything, and explain nothing. They were insistant my dog had liver cancer, not even close. They wanted to do a liver biopsy, I insisted they not touch my dogs liver. They accused me of not loving my dog enough to want the best for him. Give me a break, these people should be run out of town. My only regret was not looking at citysearch reviews first. I would have saved thousands!

0
★☆☆☆☆

This place is a ripoff. Run away from them as soon as possible. They overcharge for everything, and explain nothing. They were insistant my dog had liver cancer, not even close. They wanted to do a liver biopsy, I insisted they not touch my dogs liver. They accused me of not loving my dog enough to want the best for him. Give me a break, these people should be run out of town. My only regret was not looking at citysearch reviews first. I would have saved thousands!

Pros: NONE!

Cons: Everything

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I have had an opportunity to tour this facility and was thoroughly impressed. The equipment, staffing levels and attention to details are world class.This is a well run business, but more importantly it is full of people who truly care about their patients. In the health care profession there are many unsung heroes and I would like to take a moment to recognize this hospital and the people who make it a truly safe place to take your loved ones.

5
★★★★★

I have had an opportunity to tour this facility and was thoroughly impressed. The equipment, staffing levels and attention to details are world class.This is a well run business, but more importantly it is full of people who truly care about their patients. In the health care profession there are many unsung heroes and I would like to take a moment to recognize this hospital and the people who make it a truly safe place to take your loved ones.

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1 out of 1 people found this review helpful.

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First of all, I would like to counter a review on Dr. David Snyder, and ask a question...Do you have your regular doctor rub your belly and give you treats? If you needed a knee repair, would you be a little bit bothered if your orthopedic specialist baby talked you? I worked with Dr. Snyder and having worked for many surgeons in my time, Dr. Snyder is the most brilliant and precise surgeon I have ever known. I am going to have surgery on my knee soon and I wish I could have Dr. Snyder do it. All of these reviews are bad mouthing the least important aspect of veterinary medicine (ie the receptionists, are you kidding me?) Receptionists get paid crappy, and dont touch your animals, and are usually infuriating to the entire hospital. Money? What people dont understand is that...1)vets dont make a lot of it because it allllllll goes back to keeping a practice open 2)pet insurance is sooooooo cheap 3)the people who care about your animals and work with them, they dont see that money either so dont be mad at them about your bill 4) get pet insurance. The workers of an animal hospital are routinly over worked, under paid, have been bitten, scratched, peed on, crapped on, vomited on, they are not there to care for you, they come back day after day or night after night for your animal. Instead of griping about superficial things, why dont you volunteer and see who you are griping about, or thank your doctor and technicians for what they do for you because it is a mind boggling thankless job. imagine an ICU for pediatrics and multiply that by 10 and you've got an idea about a working animal ICU. These people are not idiots, and if you dont understand something, dont jump to judgement, just ask them. Thank you.

3
★★★☆☆

First of all, I would like to counter a review on Dr. David Snyder, and ask a question...Do you have your regular doctor rub your belly and give you treats? If you needed a knee repair, would you be a little bit bothered if your orthopedic specialist baby talked you? I worked with Dr. Snyder and having worked for many surgeons in my time, Dr. Snyder is the most brilliant and precise surgeon I have ever known. I am going to have surgery on my knee soon and I wish I could have Dr. Snyder do it. All of these reviews are bad mouthing the least important aspect of veterinary medicine (ie the receptionists, are you kidding me?) Receptionists get paid crappy, and dont touch your animals, and are usually infuriating to the entire hospital. Money? What people dont understand is that...1)vets dont make a lot of it because it allllllll goes back to keeping a practice open 2)pet insurance is sooooooo cheap 3)the people who care about your animals and work with them, they dont see that money either so dont be mad at them about your bill 4) get pet insurance. The workers of an animal hospital are routinly over worked, under paid, have been bitten, scratched, peed on, crapped on, vomited on, they are not there to care for you, they come back day after day or night after night for your animal. Instead of griping about superficial things, why dont you volunteer and see who you are griping about, or thank your doctor and technicians for what they do for you because it is a mind boggling thankless job. imagine an ICU for pediatrics and multiply that by 10 and you've got an idea about a working animal ICU. These people are not idiots, and if you dont understand something, dont jump to judgement, just ask them. Thank you.

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2 out of 2 people found this review helpful.

.

My blood is boiling after reading these reviews.

I took my lab in the day before Thanksgiving because my vet said that he could possibly have pancreatitis and there was nothing they could do given the holiday since he needed to be on an IV overnight. I took my dog to VCA Lynnwood and was greeted by 2 office girls who appeared to not even want to be there, they were dry and unfeeling, but they did manage to get me 2 techs to bring a gurnee out right away to bring my dog in who couldn't walk due to extreme fatigue and weakness. Without detailing the rudeness and dryness of the office staff,I'll skip to the main issue. The doctors felt and concurred with my vet that he probably had pancreatitis because of the pain he was in. They also felt that he could possibly have testicular cancer due to pain and growth of one of his testicals. I asked what it was going to cost to have him stay there overnight into The Thanksgiving holiday to run more tests and hope that he would show some signs of improvement. The Docor (who was very nice) came back with a low estimate of $1,200.00 and a high estimate of $3,000.00 I ended up making the decision to keep him overnight. As I was leaving, the office girls said that I needed to pay the low estimate in full and up front. When I asked why, they said that it was their policy, but if the amount paid was not used up before discharge, I would receive a refund - IN 6-8 WEEKS! I can understand that they request a specific amount up front due to some people writing bad checks. But, once the money has cleared the bank and they've been paid, why do they need to hold my $400 for 6-8 weeks? They told me that they have a 3rd party refund check issuer and that's the way they do things. Okay, so who has my money? VCA or this 3rd party? Are they going to pay me interest on the money that they have of mine and are not using? I've called the corporate HQ of VCA and was put through to the account revenue supervisor and explained the situation. He has issued a process request and I should see my money by the end of the week.

I know this probably won't work for everybody, but if you are persistent and ask questions in a nice way, you can get results with these people, I hope. My advice is this. Don't take your pet here if you know it's going to cost an arm and a leg for care. The doctors are wonderful, but their business practices are horrible.

2
★★☆☆☆

My blood is boiling after reading these reviews.

I took my lab in the day before Thanksgiving because my vet said that he could possibly have pancreatitis and there was nothing they could do given the holiday since he needed to be on an IV overnight. I took my dog to VCA Lynnwood and was greeted by 2 office girls who appeared to not even want to be there, they were dry and unfeeling, but they did manage to get me 2 techs to bring a gurnee out right away to bring my dog in who couldn't walk due to extreme fatigue and weakness. Without detailing the rudeness and dryness of the office staff,I'll skip to the main issue. The doctors felt and concurred with my vet that he probably had pancreatitis because of the pain he was in. They also felt that he could possibly have testicular cancer due to pain and growth of one of his testicals. I asked what it was going to cost to have him stay there overnight into The Thanksgiving holiday to run more tests and hope that he would show some signs of improvement. The Docor (who was very nice) came back with a low estimate of $1,200.00 and a high estimate of $3,000.00 I ended up making the decision to keep him overnight. As I was leaving, the office girls said that I needed to pay the low estimate in full and up front. When I asked why, they said that it was their policy, but if the amount paid was not used up before discharge, I would receive a refund - IN 6-8 WEEKS! I can understand that they request a specific amount up front due to some people writing bad checks. But, once the money has cleared the bank and they've been paid, why do they need to hold my $400 for 6-8 weeks? They told me that they have a 3rd party refund check issuer and that's the way they do things. Okay, so who has my money? VCA or this 3rd party? Are they going to pay me interest on the money that they have of mine and are not using? I've called the corporate HQ of VCA and was put through to the account revenue supervisor and explained the situation. He has issued a process request and I should see my money by the end of the week.

I know this probably won't work for everybody, but if you are persistent and ask questions in a nice way, you can get results with these people, I hope. My advice is this. Don't take your pet here if you know it's going to cost an arm and a leg for care. The doctors are wonderful, but their business practices are horrible.

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3 out of 3 people found this review helpful.

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I live in beautiful Bellingham, WA. On of the top 10 places for dogs. My vet in Bellingham is wonderful, caring, compassionate, she always has an extra treat in her pocket for good behavior! When Otis needed TPLO surgery, we were referred to Dr. David Snyder at VCA Veterinary Specialty Center.

Dr. Snyder was all business. No pat on the head, no affection or treats for Otis. I got the feeling that he doesn't even like animals. He flipped Otis on to his side, held him down and started popping Otis's knee to confirm the acl tear. Otis is a big yellow lab that is trained to play dead. Dr. Snyder would not allow me to have my dog play dead to get him on his side, instead he just manhandled my dog. It was horrifying!

Then he left his assistant to give us our surgery quote. The quote was $3500 - $4500. My issue is not with the amount, but with the fact that the quote varied by $1000! Don't they know how much it is going to cost after examining Otis?!? The assitant finally admitted to me that the cost is usually the highest amount. No surprise there!

I was so horrified by my consultation that I cancelled my surgery appointment and went with a different surgeon.

P.S. They also charged me $90 for blood work that I have since found out was unneccessary and $5 for a biohazard fee?!? I would rather go to a non-board certified vet than deal with these yahoos.

2
★★☆☆☆

I live in beautiful Bellingham, WA. On of the top 10 places for dogs. My vet in Bellingham is wonderful, caring, compassionate, she always has an extra treat in her pocket for good behavior! When Otis needed TPLO surgery, we were referred to Dr. David Snyder at VCA Veterinary Specialty Center.

Dr. Snyder was all business. No pat on the head, no affection or treats for Otis. I got the feeling that he doesn't even like animals. He flipped Otis on to his side, held him down and started popping Otis's knee to confirm the acl tear. Otis is a big yellow lab that is trained to play dead. Dr. Snyder would not allow me to have my dog play dead to get him on his side, instead he just manhandled my dog. It was horrifying!

Then he left his assistant to give us our surgery quote. The quote was $3500 - $4500. My issue is not with the amount, but with the fact that the quote varied by $1000! Don't they know how much it is going to cost after examining Otis?!? The assitant finally admitted to me that the cost is usually the highest amount. No surprise there!

I was so horrified by my consultation that I cancelled my surgery appointment and went with a different surgeon.

P.S. They also charged me $90 for blood work that I have since found out was unneccessary and $5 for a biohazard fee?!? I would rather go to a non-board certified vet than deal with these yahoos.

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3 out of 3 people found this review helpful.

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That was my thought based on my first impression of the center. The reception staff were not friendly and didn't seem to like pets at all!! They were hurried, abrupt, and dismissive. I had been referred to the center by my vet and just wanted to get things taken care of, so I stayed against my better judgement. I was relieved when the vet and intern came into the room--both were more personable and helpful. My interaction with them turned out to be the best part of my experience. I was there for an hour and a half to "drop off" my pooch for an ultrasound and I waited another 50 minutes when "picking up" my pooch because the technician forgot to tell the discharge staff I was waiting. My pooch had been there over 8 hours. It was fairly expensive and given the treatment that I experienced and the treatment I witnessed with other clients, I would not go back. I will get my test results and ask my vet for another referral if necessary. Beware.

1
★☆☆☆☆

That was my thought based on my first impression of the center. The reception staff were not friendly and didn't seem to like pets at all!! They were hurried, abrupt, and dismissive. I had been referred to the center by my vet and just wanted to get things taken care of, so I stayed against my better judgement. I was relieved when the vet and intern came into the room--both were more personable and helpful. My interaction with them turned out to be the best part of my experience. I was there for an hour and a half to "drop off" my pooch for an ultrasound and I waited another 50 minutes when "picking up" my pooch because the technician forgot to tell the discharge staff I was waiting. My pooch had been there over 8 hours. It was fairly expensive and given the treatment that I experienced and the treatment I witnessed with other clients, I would not go back. I will get my test results and ask my vet for another referral if necessary. Beware.

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2 out of 2 people found this review helpful.

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Every once in there's a pet like those exceptional human beings that become your best friends. I was heartbroken when my cat Koshka lost weight steadily, developed diarrhea, and his vet had been unable to diagnose him. The vet suggested an endoscopy; this was 1 of 2 places he recommended. Dr. Gokhale, a very caring vet, took his history, examined him, & suggested an ultrasound, which might find masses in areas not covered by the endoscopy. We did this and found masses & inflammation. We thoroughly discussed all options (Dr.. Gokhale was excellent at explaining everything and applied no pressure for any option) and decided on an operation, which would give Koshka his best chance at survival, combining treatment & diagnosis. The operation was a risk, involving his pancreas, liver, & colon, and Koshka was 15. I initially decided against x-raying his lungs, but then opted to do so as I felt the operation would be wrong if the cancer had reached his lungs and would probably shorten rather than lengthen his life. I did have some problems at this center. They wanted me to bring Koshka for another pre-op with the surgeon, as well as chest x-ray, and the surgeon did not do pre-ops on the same day as operations. I have no car, was relying on friends, this was the busy Christmas season, and schedules were hard to coordinate. I felt that what really needed to be seen was the chest x-ray, and this could be done quickly, on the same day. At this point, I felt the focus was not on my cat's health, so I considered taking him elsewhere, but finally we did do the chest x-ray, a pre-op with Dr. Gokhale rather than the surgeon, and the operation all on the same day. I stayed with Koshka all day and was able to observe many people with their pets, and the responsive, caring staff. Dr. Gokhale, who was assisting, came and told me during surgery that Dr. Snyder was concerned about trying to remove everything in the pancreas, which could compromise it too much. We quickly discussed Koshka's possible diagnoses & outcomes, and I agreed he should not try to remove all the masses. After surgery, Dr. Snyder talked to me, and I learned that the risk of pancreatitis (which is usually fatal) is 45 percent when cutting in the pancreas at all. He also told me about his own old cat, and it was evident that he too really cared about animals. Koshka stayed a few more days, and the vets I talked to gave me clear, specific information & advice and did not encourage me to leave him there longer than necessary. The checkout was done late at night, by someone who said it was not her usual job, and she did not tell me to refrigerate Koshka's medicine (nor did the bottle say to do so) and that the bandage on his paw where the IV had been was a pressure bandage and should be removed when I got home. I left it on for a couple days which led to a horrifying condition called "fat paw" where his paw swelled to three times its size, and I called in a panic, planning to rush him to a vet. They told me how to treat the paw and reassured me it was not necessary to see a vet. They also offered to replace the medication, and even mailed back the purring tape I had left for Koshka. Koshka's post-operation treatment of meds & blood tests has been administered by his regular vet but overseen by Dr. Gokhale, who has continued to provide clear information and compassionate support. Over a year later, my darling 16-year-old cat is alive and happy, thanks to the care by these folks and our regular vet. I could take off stars for the problems at the beginning and end, but I think results are what count most, and both times, the center made efforts to help with/fix the problems, and they saved him. The heartbreaking experiences described by some other owners give one pause and should not have happened. I do hope those who have problems will continue to contact the center's administrators with their experiences and suggestions re improvements and to help bring outcomes more like my own. Any business should know that treatment of customers (including here both animals and people) is the number-one priority, both for compassionate and ethical reasons and for the survival of the business. For Koshka, they made good choices and saved his life, and we are grateful.

5
★★★★★

Every once in there's a pet like those exceptional human beings that become your best friends. I was heartbroken when my cat Koshka lost weight steadily, developed diarrhea, and his vet had been unable to diagnose him. The vet suggested an endoscopy; this was 1 of 2 places he recommended. Dr. Gokhale, a very caring vet, took his history, examined him, & suggested an ultrasound, which might find masses in areas not covered by the endoscopy. We did this and found masses & inflammation. We thoroughly discussed all options (Dr.. Gokhale was excellent at explaining everything and applied no pressure for any option) and decided on an operation, which would give Koshka his best chance at survival, combining treatment & diagnosis. The operation was a risk, involving his pancreas, liver, & colon, and Koshka was 15. I initially decided against x-raying his lungs, but then opted to do so as I felt the operation would be wrong if the cancer had reached his lungs and would probably shorten rather than lengthen his life. I did have some problems at this center. They wanted me to bring Koshka for another pre-op with the surgeon, as well as chest x-ray, and the surgeon did not do pre-ops on the same day as operations. I have no car, was relying on friends, this was the busy Christmas season, and schedules were hard to coordinate. I felt that what really needed to be seen was the chest x-ray, and this could be done quickly, on the same day. At this point, I felt the focus was not on my cat's health, so I considered taking him elsewhere, but finally we did do the chest x-ray, a pre-op with Dr. Gokhale rather than the surgeon, and the operation all on the same day. I stayed with Koshka all day and was able to observe many people with their pets, and the responsive, caring staff. Dr. Gokhale, who was assisting, came and told me during surgery that Dr. Snyder was concerned about trying to remove everything in the pancreas, which could compromise it too much. We quickly discussed Koshka's possible diagnoses & outcomes, and I agreed he should not try to remove all the masses. After surgery, Dr. Snyder talked to me, and I learned that the risk of pancreatitis (which is usually fatal) is 45 percent when cutting in the pancreas at all. He also told me about his own old cat, and it was evident that he too really cared about animals. Koshka stayed a few more days, and the vets I talked to gave me clear, specific information & advice and did not encourage me to leave him there longer than necessary. The checkout was done late at night, by someone who said it was not her usual job, and she did not tell me to refrigerate Koshka's medicine (nor did the bottle say to do so) and that the bandage on his paw where the IV had been was a pressure bandage and should be removed when I got home. I left it on for a couple days which led to a horrifying condition called "fat paw" where his paw swelled to three times its size, and I called in a panic, planning to rush him to a vet. They told me how to treat the paw and reassured me it was not necessary to see a vet. They also offered to replace the medication, and even mailed back the purring tape I had left for Koshka. Koshka's post-operation treatment of meds & blood tests has been administered by his regular vet but overseen by Dr. Gokhale, who has continued to provide clear information and compassionate support. Over a year later, my darling 16-year-old cat is alive and happy, thanks to the care by these folks and our regular vet. I could take off stars for the problems at the beginning and end, but I think results are what count most, and both times, the center made efforts to help with/fix the problems, and they saved him. The heartbreaking experiences described by some other owners give one pause and should not have happened. I do hope those who have problems will continue to contact the center's administrators with their experiences and suggestions re improvements and to help bring outcomes more like my own. Any business should know that treatment of customers (including here both animals and people) is the number-one priority, both for compassionate and ethical reasons and for the survival of the business. For Koshka, they made good choices and saved his life, and we are grateful.

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It had to be the worst experience of our life. Our young healthy dog was diagnosed with Irritable Bowel Disease, she kept getting weaker and I questioned the treatment. I was told I had the option of euthanasia. After thousands of dollars, we could not bear to see her so weak and miserable and felt putting her to sleep was all we could do. The whole experience of putting her to sleep was horrific. No calming medication was given before to relax her, her passing was very painful for her and for us. Compared to our other experience, where our old dog just relaxed in our arms and was gone and this was with a small town vet in Idaho.

And then there is the issue of demanding for money, because we were very upset, we wanted to pay before we had our precious pet put to sleep, and that apparently wasn't convenient for the staff, not until we were in the room to put her down, did they come and want the money.

1
★☆☆☆☆

It had to be the worst experience of our life. Our young healthy dog was diagnosed with Irritable Bowel Disease, she kept getting weaker and I questioned the treatment. I was told I had the option of euthanasia. After thousands of dollars, we could not bear to see her so weak and miserable and felt putting her to sleep was all we could do. The whole experience of putting her to sleep was horrific. No calming medication was given before to relax her, her passing was very painful for her and for us. Compared to our other experience, where our old dog just relaxed in our arms and was gone and this was with a small town vet in Idaho.

And then there is the issue of demanding for money, because we were very upset, we wanted to pay before we had our precious pet put to sleep, and that apparently wasn't convenient for the staff, not until we were in the room to put her down, did they come and want the money.

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1 out of 1 people found this review helpful.

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I started to write a review earlier, but didn't finish, and now I'm going to change it anyway. I think reviews of healthcare facilities either for humans or pets are usually not trustworthy because they see so many thousands of patients but only the people who are pissed off write reviews. I feel they took good care of my cat, but the "girls" at the front desk are another matter. The doctors and techs will tell you one thing, then when it's time to leave, the front desk will insist you pay in full. I normally take my cat to another vet, and they are fantastic, unfortunately it was an emergency so I took my cat here. When I took my cat home, they never called to check and ask how she was doing. My own vet has called me three times already. It looks like my cat isn't going to make it unfortunately, and I've been waiting three hours for a call back about a simple question I have. I guess they got my money, so they don't give a damn about my animal anymore. In the future, if I have a pet emergency, I will drive to Seattle in a heartbeat to avoid this "money mill". I call it that because it seems that is all they care about. It's unfortunate because they could fix this problem with just a little more compassion. I really recommend you take your pet to your regular vet at the first sign of a problem so you don't wind up in a place like this, when you're at your worst as far as making a good decision about your beloved pet.

3
★★★☆☆

I started to write a review earlier, but didn't finish, and now I'm going to change it anyway. I think reviews of healthcare facilities either for humans or pets are usually not trustworthy because they see so many thousands of patients but only the people who are pissed off write reviews. I feel they took good care of my cat, but the "girls" at the front desk are another matter. The doctors and techs will tell you one thing, then when it's time to leave, the front desk will insist you pay in full. I normally take my cat to another vet, and they are fantastic, unfortunately it was an emergency so I took my cat here. When I took my cat home, they never called to check and ask how she was doing. My own vet has called me three times already. It looks like my cat isn't going to make it unfortunately, and I've been waiting three hours for a call back about a simple question I have. I guess they got my money, so they don't give a damn about my animal anymore. In the future, if I have a pet emergency, I will drive to Seattle in a heartbeat to avoid this "money mill". I call it that because it seems that is all they care about. It's unfortunate because they could fix this problem with just a little more compassion. I really recommend you take your pet to your regular vet at the first sign of a problem so you don't wind up in a place like this, when you're at your worst as far as making a good decision about your beloved pet.

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1 out of 1 people found this review helpful.

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Worst veterinary clinic ever. I brought my kitten in because she was not able to keep food down. Keeping her overnight on IV fluids the bill the following day was about a grand. The thing was, nothing had been accomplished because in order to perform more tests and as they put it ""a possible operation"" it would cost an additional three grand. They then gave me the option to relinquish my kitten ie give up my rights to her so that someone from the hospital could adopt her and take over financial responsibility. They made her situation seem so dire and said ""it was the best choice for ___"". When I arrived the next day to say goodbye to her, a woman mouthed the words to the receptionist ""Make sure they pay first"". Once paying the ungodly amount, I was moved to a room in which they brought my kitten. She had returned to her normal frisky self. When I chose not to relinquish her and take her home so that I could continue my search to find another veterinarian the tech came in, not the doctor, with medicine for worms and gave me instructions on how to administer them. I was in shock. Worms? No one had even mentioned worms. Now she is home and perfectly fine. If you're seeking a 24/hr vet in the area DO NOT I repeat DO NOT go to this hospital. I reccomend ACCESS in Lake City so much more.

0
★☆☆☆☆

Worst veterinary clinic ever. I brought my kitten in because she was not able to keep food down. Keeping her overnight on IV fluids the bill the following day was about a grand. The thing was, nothing had been accomplished because in order to perform more tests and as they put it ""a possible operation"" it would cost an additional three grand. They then gave me the option to relinquish my kitten ie give up my rights to her so that someone from the hospital could adopt her and take over financial responsibility. They made her situation seem so dire and said ""it was the best choice for ___"". When I arrived the next day to say goodbye to her, a woman mouthed the words to the receptionist ""Make sure they pay first"". Once paying the ungodly amount, I was moved to a room in which they brought my kitten. She had returned to her normal frisky self. When I chose not to relinquish her and take her home so that I could continue my search to find another veterinarian the tech came in, not the doctor, with medicine for worms and gave me instructions on how to administer them. I was in shock. Worms? No one had even mentioned worms. Now she is home and perfectly fine. If you're seeking a 24/hr vet in the area DO NOT I repeat DO NOT go to this hospital. I reccomend ACCESS in Lake City so much more.

Pros: It's open 24 hours

Cons: It seems the absurdity of the healthcare system in this country has spilled into veterinary medicine

.

Their treatment is real hit and miss depending on which Dr you get. One emergency vet sent our dog home in MUCH WORSE condition than when we came in, joked about causing our dog pain, and refused to consult with a specialist when she didn??t know what she was doing.
We had a terminally ill dog and were referred for treatment. The internist seemed to have a good knowledge level, but wanted a new ultrasound, not interested in seeing a recent ultrasound from another vet. She said she wasn??t skilled enough to do an ultrasound, but several days later decided to do it herself one day before it was scheduled with the expert.
Our first urgent visit, in the evening, we saw an emergency Dr who was caring and discussed the condition and pros and cons of a procedure. She did an ultrasound but decided not to do the procedure as it would cause more harm than good and didn??t charge for the ultrasound. We left feeling good about the visit and remained so after checking things out with our internist.
Things progressed, we went regular to the Internist and at one point things got worse. We were told that our dog would either respond to new treatment or would have about a week to live. Overnight, our dog??s pain increased drastically, obviously the new treatment was not working. We called for an appointment (early morning) and were told no internists were available and they would not squeeze us despite knowing our history with them and the new turn of events. We were told an emergency vet could consult. However, the emergency vet we saw would not do any consults with any internists, was obviously not familiar with the disease, did not check our dog??s chart, and missed a critical item in the exam (the Vet Tech had to point out the problem). The Vet wanted to do a full panel of blood tests, something the Interest had quit doing weeks ago, just ??to see if anything had changed?. We knew things were changing and I would only agree to the testing the Internist was currently doing. The Emergency Vet was irritated but she reluctantly agreed. She then did a procedure that caused a lot of pain to our dog, and came in making jokes about ??all that noise? our dog had made (very loud repeated, constant, high pitched sounds responding to the pain). She wanted to prescribe additional treatments, but for each one when I asked if it would help, she would admit it would not. It seemed she just wanted to rack up bills for things that were not needed (blood panel tests and unnecessary treatments). After the treatment the Vet had done, while still at the clinic, our dog went downhill quickly, and within 15 minutes was not fully conscious (limp and had to be carried). Our dog has walked in fully alert, but in pain and was now semi conscious and obviously in bad condition. I expressed concern about our dogs current condition to the vet, several times, but she repeatedly said ??It wasn??t because of anything I did? and dismissed it. She sent us home saying if the dog got worse (worse than semi conscious???) or especially vomited (we came in saying she had vomited that morning, not uncommon those last weeks), to bring the dog to our regular vet. It seemed she had made her money on us now leave and go see someone else. Our dog??s condition was bad, and quickly got worse. Within an hour we were at another clinic, and had to immediately put our dog down. They said she should not have been sent home.
I spoke to our Internist at this clinic, who seemed unconcerned, first said another Dr would not have done what we described though she had said she didn??t know this other Dr, and then said other Drs at the clinic were not her concern and ended the conversation.
I spoke to the Director, who said the emergency Vet saying that Dr. had seen several cases before us and was probably tired, while saying at the same time that was no excuse. He also didn??t seem real concerned about what we went through, and had no plans to talk to the emergency Vet.
I would highly recommend you check out the Drs. AND clinics before you need them, keeping current as things change. When you have a terminally ill pet, make sure you have access to good Drs at all times, not just when an appointment is available. I had a Vet willing to be on call 24 hrs a day for a dying pet, available to show up at our when needed to put a pet down. I had a vet who missed a critical medicine, assuming we got it at an urgent care visit and not checking, which resulted in almost putting the pet down a month early and an extra emergency visit. But I have never had anything as bad as the experience I described above, and I hope none of you ever have to ever go through what we did.

1
★☆☆☆☆

Their treatment is real hit and miss depending on which Dr you get. One emergency vet sent our dog home in MUCH WORSE condition than when we came in, joked about causing our dog pain, and refused to consult with a specialist when she didn??t know what she was doing.
We had a terminally ill dog and were referred for treatment. The internist seemed to have a good knowledge level, but wanted a new ultrasound, not interested in seeing a recent ultrasound from another vet. She said she wasn??t skilled enough to do an ultrasound, but several days later decided to do it herself one day before it was scheduled with the expert.
Our first urgent visit, in the evening, we saw an emergency Dr who was caring and discussed the condition and pros and cons of a procedure. She did an ultrasound but decided not to do the procedure as it would cause more harm than good and didn??t charge for the ultrasound. We left feeling good about the visit and remained so after checking things out with our internist.
Things progressed, we went regular to the Internist and at one point things got worse. We were told that our dog would either respond to new treatment or would have about a week to live. Overnight, our dog??s pain increased drastically, obviously the new treatment was not working. We called for an appointment (early morning) and were told no internists were available and they would not squeeze us despite knowing our history with them and the new turn of events. We were told an emergency vet could consult. However, the emergency vet we saw would not do any consults with any internists, was obviously not familiar with the disease, did not check our dog??s chart, and missed a critical item in the exam (the Vet Tech had to point out the problem). The Vet wanted to do a full panel of blood tests, something the Interest had quit doing weeks ago, just ??to see if anything had changed?. We knew things were changing and I would only agree to the testing the Internist was currently doing. The Emergency Vet was irritated but she reluctantly agreed. She then did a procedure that caused a lot of pain to our dog, and came in making jokes about ??all that noise? our dog had made (very loud repeated, constant, high pitched sounds responding to the pain). She wanted to prescribe additional treatments, but for each one when I asked if it would help, she would admit it would not. It seemed she just wanted to rack up bills for things that were not needed (blood panel tests and unnecessary treatments). After the treatment the Vet had done, while still at the clinic, our dog went downhill quickly, and within 15 minutes was not fully conscious (limp and had to be carried). Our dog has walked in fully alert, but in pain and was now semi conscious and obviously in bad condition. I expressed concern about our dogs current condition to the vet, several times, but she repeatedly said ??It wasn??t because of anything I did? and dismissed it. She sent us home saying if the dog got worse (worse than semi conscious???) or especially vomited (we came in saying she had vomited that morning, not uncommon those last weeks), to bring the dog to our regular vet. It seemed she had made her money on us now leave and go see someone else. Our dog??s condition was bad, and quickly got worse. Within an hour we were at another clinic, and had to immediately put our dog down. They said she should not have been sent home.
I spoke to our Internist at this clinic, who seemed unconcerned, first said another Dr would not have done what we described though she had said she didn??t know this other Dr, and then said other Drs at the clinic were not her concern and ended the conversation.
I spoke to the Director, who said the emergency Vet saying that Dr. had seen several cases before us and was probably tired, while saying at the same time that was no excuse. He also didn??t seem real concerned about what we went through, and had no plans to talk to the emergency Vet.
I would highly recommend you check out the Drs. AND clinics before you need them, keeping current as things change. When you have a terminally ill pet, make sure you have access to good Drs at all times, not just when an appointment is available. I had a Vet willing to be on call 24 hrs a day for a dying pet, available to show up at our when needed to put a pet down. I had a vet who missed a critical medicine, assuming we got it at an urgent care visit and not checking, which resulted in almost putting the pet down a month early and an extra emergency visit. But I have never had anything as bad as the experience I described above, and I hope none of you ever have to ever go through what we did.

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1 out of 1 people found this review helpful.

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I had two 15 year old cats that had to be put down within a few months of
each other at the vet specialty center. The first had some specialized testing ll done by an internal medicine specialist there and I felt he was very compassionate and caring toward me and my cat, my cat was diagnosed with cancer and it was a second opinion and ultrasound,etc, because of course I wanted to be sure before I decided to let him go. It was expensive because of the ultrasound etc but it was worth it for me to be sure. They were up front about the costs and explained my alternatives in detail. My second cat had kidney failure for a long time and they were very compassionate when I had to let him go also. My advice to cat owners would be that cats hide signs of illness or injury very well until the bitter end.

5
★★★★★

I had two 15 year old cats that had to be put down within a few months of
each other at the vet specialty center. The first had some specialized testing ll done by an internal medicine specialist there and I felt he was very compassionate and caring toward me and my cat, my cat was diagnosed with cancer and it was a second opinion and ultrasound,etc, because of course I wanted to be sure before I decided to let him go. It was expensive because of the ultrasound etc but it was worth it for me to be sure. They were up front about the costs and explained my alternatives in detail. My second cat had kidney failure for a long time and they were very compassionate when I had to let him go also. My advice to cat owners would be that cats hide signs of illness or injury very well until the bitter end.

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The girl at the front desk was rude and surly;
My cat seemed mildly ill, the doctor looked at him for 5 minutes, no tests, and said my cat had kidney failure and if he lived would need a lifetime of treatment. She handed me a statement for several thousand dollars. I told her I had just been laid off and she left the room for a few minutes. She came back and said my cat had anemia and gave me an estimate for much less. She told me I could make a deposit and pay the rest on Saturday. When I went up front, the girl at the front yelled at me and told me they needed the whole amount that night. I began to cry so they took me into a room and told me that if I couldn't come up with the money for their services that night, a cost effective method would be to have my cat put to sleep. There was more, but it only gets worse. The ethics of this place is shoddy and it is very clear they are only interested in money.

1
★☆☆☆☆

The girl at the front desk was rude and surly;
My cat seemed mildly ill, the doctor looked at him for 5 minutes, no tests, and said my cat had kidney failure and if he lived would need a lifetime of treatment. She handed me a statement for several thousand dollars. I told her I had just been laid off and she left the room for a few minutes. She came back and said my cat had anemia and gave me an estimate for much less. She told me I could make a deposit and pay the rest on Saturday. When I went up front, the girl at the front yelled at me and told me they needed the whole amount that night. I began to cry so they took me into a room and told me that if I couldn't come up with the money for their services that night, a cost effective method would be to have my cat put to sleep. There was more, but it only gets worse. The ethics of this place is shoddy and it is very clear they are only interested in money.

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had my kitten spayed here a while ago, the other review with bad experience worries me though. I had no problems, and they seemed very friendly and had no issues. Reasonalby priced too. Small parking lot, easy to get to.

4
★★★★☆

had my kitten spayed here a while ago, the other review with bad experience worries me though. I had no problems, and they seemed very friendly and had no issues. Reasonalby priced too. Small parking lot, easy to get to.

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We brought our cat Tigger to them at 9:00pm after he was hit by a car and suffered a broken jaw. We were told that we could pick him up in two days after they repaired the brake. At 3:00am the next morning they called saying the surgery was over but Tigger was now in a coma and on life support. They advised my stunned wife that the best thing to do was to have them put him to sleep. She reluctantly followed their advise. I emailed the director who said he would look into it. We asked for an explanation which we have been waiting over a month for. Timothy Newton now has his email access blocked.
I feel they did not wait long enough for Tigger to stablize then overdosed him on the laundry list of medications that showed up on the bill. The doctor who performed the surgery said it was just one of those things and that my assessment could be correct. She was off by several hours in her assessment of the time they waited to stabalize him.
They returned our cat to us frozen in a cardboard coffin with a $500.00 bill and our cat carrier still bloody.

PROS: They were open 24/7
CONS: They may have killed my cat & didn't follow up as their director promised

1
★☆☆☆☆

We brought our cat Tigger to them at 9:00pm after he was hit by a car and suffered a broken jaw. We were told that we could pick him up in two days after they repaired the brake. At 3:00am the next morning they called saying the surgery was over but Tigger was now in a coma and on life support. They advised my stunned wife that the best thing to do was to have them put him to sleep. She reluctantly followed their advise. I emailed the director who said he would look into it. We asked for an explanation which we have been waiting over a month for. Timothy Newton now has his email access blocked.
I feel they did not wait long enough for Tigger to stablize then overdosed him on the laundry list of medications that showed up on the bill. The doctor who performed the surgery said it was just one of those things and that my assessment could be correct. She was off by several hours in her assessment of the time they waited to stabalize him.
They returned our cat to us frozen in a cardboard coffin with a $500.00 bill and our cat carrier still bloody.

PROS: They were open 24/7
CONS: They may have killed my cat & didn't follow up as their director promised

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1 out of 1 people found this review helpful.

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They were very kind and caring when we had to take our cat in for the last time. It was very difficult for us and the staff was very compassionate. They do a difficult job very well.

4
★★★★☆

They were very kind and caring when we had to take our cat in for the last time. It was very difficult for us and the staff was very compassionate. They do a difficult job very well.

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