Lady Luck Steak House And Saloon

★★★★☆

About Lady Luck Steak House And Saloon

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Aug 21st 2010 , 2 weeks prior approx, I booked the VIP room again for my husbands 40th Surprise party. They tell me for $250.00 you get (they listed all of the things above in detail) They ALSO stated (just like last time) that after 8 PM people are charged a $5.00 Cover UNLESS they are put on a LIST at the door up to I believe 4 or 5 people. Throughout the night (remember this party was approx 30 people much bigger than the last party) we had ONE waitress (she was VERY nice) but one is NOT enough for the VIP room, we had to go to the bar and order drinks alot of the time which we were not happy about . We DID NOT Have security at our entrance to the VIP room at ALL throughout the night. We had people claiming they were part of the group trying to get in and one of our 6 foot 5 burly friends had to take care of the problems.
(WATCH YOUR VIDEO CAMERA TAPES).
Then, the end of the night comes. We are being given tabs to sign but not itemized. I thought mine seemed high but signed it thinking maybe my husband ordered something I didnt know about? My husband gave the waitress a CASH tip. The place was a zoo also at closing and impossible to discuss with someone then.
The next day my neighbor who had come to the party, calls me and then comes over. She says "Julie! I signed my tab and then asked if I could have an itemized print out. My TAB was (she said $100 some odd dollars I forget now and cant reach her to put the exact amount in this review) BUT when I asked for an itemized receipt it was only $117.00 and they stapled a sticky note to it that had one more drink and a GUEST VIP TIP $24.00." She said "Julie! I had ALREADY left a $40.00 tip and come to find out they had added a GUEST VIP TIP $24.00 already?!?! So I left a $64.00 tip?!?!?" She asked me if I knew that they charged the guests there a predetermined tip? I said NO!!!!!! She called and complained and threatened to dispute the ENTIRE charge so the owner took the added $24.00 off.
I also tried calling because I was then concerned that I may also have been charged the tip as well as the rest of my guests that evening. The owner called me back but I was unavailable and unable to return the call until the following friday (today 8-27-2010) after a hospital visit. My tab should have been $125.00 (the other half of the room charge) plus 3 crown and cokes and 1 jack and coke for my husband. We left a cash tip and our total had come to $188.00 or $186.00, I forget, but the drinks we had should not have added up to that much. The owner, lorraine, tells me that she cannot go back and look to see what I ordered after 24 hours. She says in a rude tone "I ALREADY credited back ONE person out of the goodness of my heart! I have spent time on HER call and now YOUR call!" I said "Listen, there is NO reason to be upset with me...I am just trying to have a conversation and find out what happened. There are potentially approx 27 other guests that may have been charged this VIP tip unknowingly." She tells me at one point that "My girls only do that (add a drink in writing) if they have shut down" Then later she tells me "There was NO sticky note on your friends tab, my girls DONT do that and I STAND by my girls!" I said "Are you saying my neighbor is a LIAR?" Lorraine says " Your neighbor didnt leave a $40.00 tip, she left a $20.00 tip and my girls dont DO that and I stand by them!" I said well I SAW my neighbors receipt, she STILL HAS IT and It is $117.00 itemized receipt with a sticky note attached that has another drink on it and it also says GUEST VIP TIP $24.00! ANDDDDD her total amount she signed for BEFORE she got the itemized receipt adds up to another drink, $40.00 tip AND $24.00 guest VIP tip!" WHY would my neighbor attach a sticky note HERSELF that adds up to your BOGUS charges!? My neighbor still has it and will bring it to you!
I continue on stating that I should only have 4 drinks added to my charges and 4 drinks do not cost $60.00 and I would like to know why my bill was $186.00?! She tells me she cant tell me that and she has already wasted time talking to TWO of us now. She keeps on with her attitude to me on the phone and again states how she has already wasted her time on TWO of us (phone calls) and I say "You know....I am SORRY I have spent $500.00 renting your room TWICE in approx 6 months in addition to all the money we have spent along with our guests on food and drinks and you dont have the "time" for me?" She yells something and hangs up on me!!! WHAT KIND OF BUSINESS OWNER "IS" THIS THAT HANGS UP ON A GUEST THAT BRINGS THEM ALOT OF MONEY!? BOTTOM LINE PEOPLE...BE VERY AWARE OF YOUR CHARGES THERE AND GET AN ITEMIZED RECEIPT BECAUSE THEY CLAIM TO "NOT" CHARGE ADDED GRATUITY IN THE VIP ROOM LIKE THE STICKY NOTE SAYS. MAYBE THEY SHOULD REVIEW THEIR CAMERAS SO THEY CAN SEE JUST HOW MUCH THEIR WAITRESSES ARE THERE POCKETING!!!"
I PLAN TO PURSUE THIS "AND"' DISPUTE THE "ENTIRE" CHARGE!!

JULIE K.

1
★☆☆☆☆

Aug 21st 2010 , 2 weeks prior approx, I booked the VIP room again for my husbands 40th Surprise party. They tell me for $250.00 you get (they listed all of the things above in detail) They ALSO stated (just like last time) that after 8 PM people are charged a $5.00 Cover UNLESS they are put on a LIST at the door up to I believe 4 or 5 people. Throughout the night (remember this party was approx 30 people much bigger than the last party) we had ONE waitress (she was VERY nice) but one is NOT enough for the VIP room, we had to go to the bar and order drinks alot of the time which we were not happy about . We DID NOT Have security at our entrance to the VIP room at ALL throughout the night. We had people claiming they were part of the group trying to get in and one of our 6 foot 5 burly friends had to take care of the problems.
(WATCH YOUR VIDEO CAMERA TAPES).
Then, the end of the night comes. We are being given tabs to sign but not itemized. I thought mine seemed high but signed it thinking maybe my husband ordered something I didnt know about? My husband gave the waitress a CASH tip. The place was a zoo also at closing and impossible to discuss with someone then.
The next day my neighbor who had come to the party, calls me and then comes over. She says "Julie! I signed my tab and then asked if I could have an itemized print out. My TAB was (she said $100 some odd dollars I forget now and cant reach her to put the exact amount in this review) BUT when I asked for an itemized receipt it was only $117.00 and they stapled a sticky note to it that had one more drink and a GUEST VIP TIP $24.00." She said "Julie! I had ALREADY left a $40.00 tip and come to find out they had added a GUEST VIP TIP $24.00 already?!?! So I left a $64.00 tip?!?!?" She asked me if I knew that they charged the guests there a predetermined tip? I said NO!!!!!! She called and complained and threatened to dispute the ENTIRE charge so the owner took the added $24.00 off.
I also tried calling because I was then concerned that I may also have been charged the tip as well as the rest of my guests that evening. The owner called me back but I was unavailable and unable to return the call until the following friday (today 8-27-2010) after a hospital visit. My tab should have been $125.00 (the other half of the room charge) plus 3 crown and cokes and 1 jack and coke for my husband. We left a cash tip and our total had come to $188.00 or $186.00, I forget, but the drinks we had should not have added up to that much. The owner, lorraine, tells me that she cannot go back and look to see what I ordered after 24 hours. She says in a rude tone "I ALREADY credited back ONE person out of the goodness of my heart! I have spent time on HER call and now YOUR call!" I said "Listen, there is NO reason to be upset with me...I am just trying to have a conversation and find out what happened. There are potentially approx 27 other guests that may have been charged this VIP tip unknowingly." She tells me at one point that "My girls only do that (add a drink in writing) if they have shut down" Then later she tells me "There was NO sticky note on your friends tab, my girls DONT do that and I STAND by my girls!" I said "Are you saying my neighbor is a LIAR?" Lorraine says " Your neighbor didnt leave a $40.00 tip, she left a $20.00 tip and my girls dont DO that and I stand by them!" I said well I SAW my neighbors receipt, she STILL HAS IT and It is $117.00 itemized receipt with a sticky note attached that has another drink on it and it also says GUEST VIP TIP $24.00! ANDDDDD her total amount she signed for BEFORE she got the itemized receipt adds up to another drink, $40.00 tip AND $24.00 guest VIP tip!" WHY would my neighbor attach a sticky note HERSELF that adds up to your BOGUS charges!? My neighbor still has it and will bring it to you!
I continue on stating that I should only have 4 drinks added to my charges and 4 drinks do not cost $60.00 and I would like to know why my bill was $186.00?! She tells me she cant tell me that and she has already wasted time talking to TWO of us now. She keeps on with her attitude to me on the phone and again states how she has already wasted her time on TWO of us (phone calls) and I say "You know....I am SORRY I have spent $500.00 renting your room TWICE in approx 6 months in addition to all the money we have spent along with our guests on food and drinks and you dont have the "time" for me?" She yells something and hangs up on me!!! WHAT KIND OF BUSINESS OWNER "IS" THIS THAT HANGS UP ON A GUEST THAT BRINGS THEM ALOT OF MONEY!? BOTTOM LINE PEOPLE...BE VERY AWARE OF YOUR CHARGES THERE AND GET AN ITEMIZED RECEIPT BECAUSE THEY CLAIM TO "NOT" CHARGE ADDED GRATUITY IN THE VIP ROOM LIKE THE STICKY NOTE SAYS. MAYBE THEY SHOULD REVIEW THEIR CAMERAS SO THEY CAN SEE JUST HOW MUCH THEIR WAITRESSES ARE THERE POCKETING!!!"
I PLAN TO PURSUE THIS "AND"' DISPUTE THE "ENTIRE" CHARGE!!

JULIE K.

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I used to go here all the time for some great food with the family but now they don't allow kids :( I really wish that they would not have turned into an over 21 facility. But I have heard that this place is a blast to go to on the weeken.

4
★★★★☆

I used to go here all the time for some great food with the family but now they don't allow kids :( I really wish that they would not have turned into an over 21 facility. But I have heard that this place is a blast to go to on the weeken.

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If you go here at night, be ready to party because this place is anything but laid back! It's loud, crowded, and full of energy. Waiters and waitresses dance on the bars, contests and games, good DJ, good food, good drink specials. Lots of

3
★★★★★

If you go here at night, be ready to party because this place is anything but laid back! It's loud, crowded, and full of energy. Waiters and waitresses dance on the bars, contests and games, good DJ, good food, good drink specials. Lots of

Pros: trendy, lots of singles, high energy fun

Cons: limited seating, long lines

 

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