Fred's Appliance

★☆☆☆☆
  • 2525 N Monroe St

    Spokane, WA 99205

    Map & Directions
  • 509-328-3824

About Fred's Appliance

Hours
Sun 10am-5pm, Mon-Fri 8am-7pm, Sat 9am-6pm

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August 06,I bought a viking ref. They were happy to deliver it to me. A little over a year went by and the compressor went out. I tried to get them to come out and repair it (STILL UNDER WARRANTY).I was told I probably lived in a beautiful place but they would not come this far to repair anything. I dont know what living in a beautiful place had to do with anything.I also told the gentleman that one of there trucks just went threw our town. His reply was yes we deliver. Anyway after two months of trying to get viking to help they sent me to gateway. Who are trying to help. I found an appliance repair man close to our town the new compressor was no good. So yes I have a $7500.00 two year old ref. that does not work. Still waiting for that great customer service.

0
★☆☆☆☆

August 06,I bought a viking ref. They were happy to deliver it to me. A little over a year went by and the compressor went out. I tried to get them to come out and repair it (STILL UNDER WARRANTY).I was told I probably lived in a beautiful place but they would not come this far to repair anything. I dont know what living in a beautiful place had to do with anything.I also told the gentleman that one of there trucks just went threw our town. His reply was yes we deliver. Anyway after two months of trying to get viking to help they sent me to gateway. Who are trying to help. I found an appliance repair man close to our town the new compressor was no good. So yes I have a $7500.00 two year old ref. that does not work. Still waiting for that great customer service.

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This is the one place I will NEVER give business to again. We had a warranty issue and they are the one and only approved warranty servicer for GE so we were "forced" to use them. After FOUR months (yes 4 months!) of waiting and calling, our part was finally delivered and installed. This was after many phone calls including one in which a salesman told us it was our fault for not buying our appliance there and that they would service their "own customers" first before dealing with me. Even after the issue was resolved, they made no attempt to resolve the issue by going above and beyond. They simply said "sorry" and moved on.

PROS: NONE
CONS: Poor customer service, rude employees, long wait time, etc.

1
★☆☆☆☆

This is the one place I will NEVER give business to again. We had a warranty issue and they are the one and only approved warranty servicer for GE so we were "forced" to use them. After FOUR months (yes 4 months!) of waiting and calling, our part was finally delivered and installed. This was after many phone calls including one in which a salesman told us it was our fault for not buying our appliance there and that they would service their "own customers" first before dealing with me. Even after the issue was resolved, they made no attempt to resolve the issue by going above and beyond. They simply said "sorry" and moved on.

PROS: NONE
CONS: Poor customer service, rude employees, long wait time, etc.

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