Hilltop Service

★★★★☆

Automotive

Automotive
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These guys really know customer service! I was incredibly pleased with how the technicians spent time making sure they understood my questions and concerns. They went above and beyond my expectations while keeping my repair costs to a minimum. I would definitely recommend this shop to anybody in the Puyallup area looking for an honest, quick mechanic!

5
★★★★★

These guys really know customer service! I was incredibly pleased with how the technicians spent time making sure they understood my questions and concerns. They went above and beyond my expectations while keeping my repair costs to a minimum. I would definitely recommend this shop to anybody in the Puyallup area looking for an honest, quick mechanic!

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I have been taking my car repair business to Hilltop Service for 36 years. They have always been honest with their dealings. I highly recommend them. My wife even feels comfortable taking her car there. Several times I have had them do some minor jobs, and when I ask how much I owe, they usually say "I'll catch you next time."

5
★★★★★

I have been taking my car repair business to Hilltop Service for 36 years. They have always been honest with their dealings. I highly recommend them. My wife even feels comfortable taking her car there. Several times I have had them do some minor jobs, and when I ask how much I owe, they usually say "I'll catch you next time."

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HORRIBLE SERVICE ?? DO NOT TAKE YOUR VEHICLE HERE. I dropped my car off 3/26 in the am and picked it up on 3/30 in the pm when I found that, I have over 500 miles unaccounted for on my vehicle according to THEIR paper work. When I went to ask about the discrepancy they were defensive and gave no reason to the additional miles added to my vehicle. (They did say they drove it 30 miles, 30 miles is even inappropriate for test driving!!!) They made absolutely not effort to correct their actions. On top of the fact it took 5 days to make a repair on something that should have only taken a day and a half at the most.
AND THEY DON"T BE RESPONSIBLE FOR THEIR ACTIONS from my experience!!!! Complete FAIL

1
★☆☆☆☆

HORRIBLE SERVICE ?? DO NOT TAKE YOUR VEHICLE HERE. I dropped my car off 3/26 in the am and picked it up on 3/30 in the pm when I found that, I have over 500 miles unaccounted for on my vehicle according to THEIR paper work. When I went to ask about the discrepancy they were defensive and gave no reason to the additional miles added to my vehicle. (They did say they drove it 30 miles, 30 miles is even inappropriate for test driving!!!) They made absolutely not effort to correct their actions. On top of the fact it took 5 days to make a repair on something that should have only taken a day and a half at the most.
AND THEY DON"T BE RESPONSIBLE FOR THEIR ACTIONS from my experience!!!! Complete FAIL

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.

HORRIBLE SERVICE DO NOT TAKE YOUR VEHICLE HERE. I dropped my car off 3/26 in the am and picked it up on 3/30 in the pm when I found that, I have over 500 miles unaccounted for on my vehicle according to THEIR paper work. When I went to

3
★★★★★

HORRIBLE SERVICE DO NOT TAKE YOUR VEHICLE HERE. I dropped my car off 3/26 in the am and picked it up on 3/30 in the pm when I found that, I have over 500 miles unaccounted for on my vehicle according to THEIR paper work. When I went to

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I've taken my car in a couple times, always great friendly service at good prices. If you're looking for an honest auto repair shop look no further. These guys are honest & trustworthy. Will never take my anywhere else!

5
★★★★★

I've taken my car in a couple times, always great friendly service at good prices. If you're looking for an honest auto repair shop look no further. These guys are honest & trustworthy. Will never take my anywhere else!

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0 out of 1 people found this review helpful.

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I have been going to Hilltop for several years and always feel they are genuine and honest about their work. They are always willing to answer questions and give details about the repairs and maintenance, even when I am on the road. One time it took a while to finish a job and the mechanic polished my headlights as a way to say 'thanks for your patience'. I appreciate Hilltop's knowledgeable and friendly staff. Thank you guys!

5
★★★★★

I have been going to Hilltop for several years and always feel they are genuine and honest about their work. They are always willing to answer questions and give details about the repairs and maintenance, even when I am on the road. One time it took a while to finish a job and the mechanic polished my headlights as a way to say 'thanks for your patience'. I appreciate Hilltop's knowledgeable and friendly staff. Thank you guys!

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0 out of 1 people found this review helpful.

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I have been taking my cars to Hilltop Service for several years now, and for the first time ever I had a problem with the repair. They were very quick in rectifying the situation, and had my car back to me the next day. The true measure of a company isn't in how they handle things when everything goes smoothly, but in how they handle things when something goes wrong. Hilltop re-affirmed my trust in them, and will continue being the only people who work on my cars.

5
★★★★★

I have been taking my cars to Hilltop Service for several years now, and for the first time ever I had a problem with the repair. They were very quick in rectifying the situation, and had my car back to me the next day. The true measure of a company isn't in how they handle things when everything goes smoothly, but in how they handle things when something goes wrong. Hilltop re-affirmed my trust in them, and will continue being the only people who work on my cars.

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AS owner or Hilltop Service since 1978 I would repay the person that said we did not change her oil under the life time oil service contract. If said person can produce a receipt of the service contract. I have personally wen't through our receipt of the contract on our computers, and the hard copy of all our service contract, your name never came up as a customer. Please bring us a work order for your contract.

5
★★★★★

AS owner or Hilltop Service since 1978 I would repay the person that said we did not change her oil under the life time oil service contract. If said person can produce a receipt of the service contract. I have personally wen't through our receipt of the contract on our computers, and the hard copy of all our service contract, your name never came up as a customer. Please bring us a work order for your contract.

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1 out of 2 people found this review helpful.

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i paid for the unlimited oil change for as long as i own the car.... come to find out everytime i went in there they were not changing the oil filter how i know this i put an X on the oil filter and when i got home i checked and the X on the oil filter was still there! i called them and they don't believe me! also i make an appointment everytime i go and i sit there and wait for 3 or more hours while the guys in the garage stand around and drink coffee! will never go back there gave them 5 years of my time! and i'm done!

1
★☆☆☆☆

i paid for the unlimited oil change for as long as i own the car.... come to find out everytime i went in there they were not changing the oil filter how i know this i put an X on the oil filter and when i got home i checked and the X on the oil filter was still there! i called them and they don't believe me! also i make an appointment everytime i go and i sit there and wait for 3 or more hours while the guys in the garage stand around and drink coffee! will never go back there gave them 5 years of my time! and i'm done!

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0 out of 1 people found this review helpful.

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I have been using Hilltop Service ever since I got my first car at the age of 16, now almost 40, I still wouldn't think of another shop touching my vehicles. They have always been courteous. But even more important is just being plain honest and knowing how to fix something right the first time.

5
★★★★★

I have been using Hilltop Service ever since I got my first car at the age of 16, now almost 40, I still wouldn't think of another shop touching my vehicles. They have always been courteous. But even more important is just being plain honest and knowing how to fix something right the first time.

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If you're tired of getting ripped off by the dealers, take your car to Hilltop Service in Puyallup. I've been using them for over 20 years and have never had anything but spectacular service at honest and fair prices. Steve and Greg will definately treat you right! They do all kinds of work and they'll tell you what it's going to cost upfront. You will not be disappointed with this company!

5
★★★★★

If you're tired of getting ripped off by the dealers, take your car to Hilltop Service in Puyallup. I've been using them for over 20 years and have never had anything but spectacular service at honest and fair prices. Steve and Greg will definately treat you right! They do all kinds of work and they'll tell you what it's going to cost upfront. You will not be disappointed with this company!

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These guys have been here for many years, and most of their business is repet and referral business; not much more positive references needed than that! if you need mechanical work by other than those expensive dealer places in Puyallup, this is the place to go!

4
★★★★☆

These guys have been here for many years, and most of their business is repet and referral business; not much more positive references needed than that! if you need mechanical work by other than those expensive dealer places in Puyallup, this is the place to go!

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These guys win on honesty and personality. The guys and woman -- Julie -- are all real nice and accomodating. They're friendly if albeit a little quirky. What mechanic isn't a little quirky -- after all.

I bring my car there instead of the dealership. I expect and receive timely, honest (I think), and modest prices. They definately aren't the cheapest mechanic on the block ....but considering they're one of the only service stations in capital hill -- they're great and I'm glad they're only a few blocks away.

5
★★★★★

These guys win on honesty and personality. The guys and woman -- Julie -- are all real nice and accomodating. They're friendly if albeit a little quirky. What mechanic isn't a little quirky -- after all.

I bring my car there instead of the dealership. I expect and receive timely, honest (I think), and modest prices. They definately aren't the cheapest mechanic on the block ....but considering they're one of the only service stations in capital hill -- they're great and I'm glad they're only a few blocks away.

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