The Watermill

★☆☆☆☆
  • 14712 Bothell Way NE

    Seattle, WA 98125

    Map & Directions
  • 206-367-1403

About The Watermill

Hours
Sun Closed;Mon: 8:00 a.m.-5:30 p.m.;Tue: 8:00 a.m.-5:30 p.m.;Wed: 8:00 a.m.-5:30 p.m.;Thu: 8:00 a.m.-5:30 p.m.;Fri: 8:00 a.m.-5:30 p.m.;Sat: 10:00 a.m.-4:30 p.m.;
1.0 3
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We have tried to use Watermill for repairs twice this summer. The first time we had to call every day until we were scheduled. The second time we finally gave up and found someone else. We also use them for weekly cleaning - the kid the send is always stoned and half the time I have to call them to come back out because he 'forgets' to clean the pool.

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★☆☆☆☆

We have tried to use Watermill for repairs twice this summer. The first time we had to call every day until we were scheduled. The second time we finally gave up and found someone else. We also use them for weekly cleaning - the kid the send is always stoned and half the time I have to call them to come back out because he 'forgets' to clean the pool.

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We have used Watermill in the past with no problem. This recent time, we waited for 2-3 weeks for someone to show up to repair our pump. I called to see what was going on and it turned out that they do not even have our service call logged. What a waste of time. We hired a different company now.

0
★☆☆☆☆

We have used Watermill in the past with no problem. This recent time, we waited for 2-3 weeks for someone to show up to repair our pump. I called to see what was going on and it turned out that they do not even have our service call logged. What a waste of time. We hired a different company now.

Pros: Lower rate.

Cons: Waited for service.

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Well, it was early fall when I realized my hot tub wasn't working and likely needed repair. I did a brief search on Google and found a couple hot tub repair shops relatively nearby my house, and called the Watermill -- good sounding name for a spa repair place. This was early October.\r\nAfter over six weeks (not kidding) and a couple more phone calls (on my part -- they never called, not once), one of their repair guys finally came out. He left a note on my door that I needed to replace a hose. Not being sure what this means or if I'm supposed to do anything, I call and they tell me I need to authorize them to replace the hose -- I do.\r\nA week or two later I get another note on my door -- replaced the hose, should be ready to fill up and use. I fill it up. It leaks. Out the hose. The hose isn't connected.\r\nI call back -- hose isn't connected. Also, after I filled it and before it all leaked out, I couldn't get the motor to run, might be a problem there, too. \r\nA week later I get a bill for the 'repair'.\r\nTwo weeks later (it's now mid-December) I get another note and, for the first time an actual phone call that I didn't have to initiate! The wonders of customer service! We looked at your pump engine and you need a new pump. It'll be $800 and take 4 weeks to order, or $1200 and we can get it for you in 2 weeks. Seriously. I called these people to fix my hot tub in early October, and they are now telling me, after taking months to come out to determine the problem, that unless I want to pay a 50% premium, I'm now looking at late January before my hot tub may work -- if there's nothing else wrong. \r\nI ordered the pump, but at this point I would definitely NOT recommend this store for any kind of repairs.\r\n

0
★☆☆☆☆

Well, it was early fall when I realized my hot tub wasn't working and likely needed repair. I did a brief search on Google and found a couple hot tub repair shops relatively nearby my house, and called the Watermill -- good sounding name for a spa repair place. This was early October.\r\nAfter over six weeks (not kidding) and a couple more phone calls (on my part -- they never called, not once), one of their repair guys finally came out. He left a note on my door that I needed to replace a hose. Not being sure what this means or if I'm supposed to do anything, I call and they tell me I need to authorize them to replace the hose -- I do.\r\nA week or two later I get another note on my door -- replaced the hose, should be ready to fill up and use. I fill it up. It leaks. Out the hose. The hose isn't connected.\r\nI call back -- hose isn't connected. Also, after I filled it and before it all leaked out, I couldn't get the motor to run, might be a problem there, too. \r\nA week later I get a bill for the 'repair'.\r\nTwo weeks later (it's now mid-December) I get another note and, for the first time an actual phone call that I didn't have to initiate! The wonders of customer service! We looked at your pump engine and you need a new pump. It'll be $800 and take 4 weeks to order, or $1200 and we can get it for you in 2 weeks. Seriously. I called these people to fix my hot tub in early October, and they are now telling me, after taking months to come out to determine the problem, that unless I want to pay a 50% premium, I'm now looking at late January before my hot tub may work -- if there's nothing else wrong. \r\nI ordered the pump, but at this point I would definitely NOT recommend this store for any kind of repairs.\r\n

Message from The Watermill

The Watermill has been repairing Western Washington's swimming pools and spas since 1976.

We have a retail store in North Seattle and have one of the largest parts departments in Washington state.

Our service technicians are licensed electricians and are more then qualified to work on all swimming pool, spa, sauna or other water feature systems. We pride ourselves in our knowledge and expertise to repair just about any system no matter the age or condition. Our first choice is always to repair before trying to replace a piece of equipment. Just because your system is older does not necessarily mean that it has to be replaced.

We also have a great crew of maintenance technicians who help you keep your swimming pool or spa clean and ready to for use. Let us do the upkeep so you can kick back and enjoy your pool or spa.

More about The Watermill

We provide chemicals, equipment, supplies, service, maintenance, sales and technical expertise for Commercial and Residential swimming pools, saunas, spas, hot tubs, jetted bath tubs, steam rooms, fountains, ponds and other water features.

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