Pessemier's Complete Auto. Inc

★★★★★
Quality Automotive Parts, Service and Repairs.
47.1402 -122.364
Map and Directions to Pessemier's Complete Auto. Inc

253-531-5310

4905 128th St E

Tacoma, WA

98446-4913

Get Directions Photos

About Pessemier's Complete Auto. Inc

Hours
Monday 8:00:00 AM - 6:00:00 PM, Tuesday 8:00:00 AM - 6:00:00 PM, Wednesday 8:00:00 AM - 6:00:00 PM, Thursday 8:00:00 AM - 6:00:00 PM, Friday 8:00:00 AM - 6:00:00 PM
Reservations
Make A Reservation
5.0 4
Hi! Sign in to let us know how Pessemier's Complete Auto. Inc was?
Write a Review
Reviews 1 - 4 of 4.
.

This place is wonderful!! A great combination of unbelievable customer service and effective repairs at a fair price.

We live over 2 hours north of Tacoma. My husband was towing a trailer through Tacoma when the clutch blew out on his Isuzu Trooper. He was stranded by the side of the freeway on a hot day in a tow-away zone. I needed to find a repair shop, then drive down to pick up the trailer before the vehicle and trailer were towed. We usually take our vehicles to the dealer for repair, but Isuzu doesn't make passenger vehicles anymore, so there was no dealer to call. I spent an hour making numerous frustrating calls to other mechanics before finding the dealer in Tacoma who sold and repaired Troopers years ago. He said he now sends all his Isuzu repairs to Pessemier's, so I called them. Ted answered all my questions with a great sense of humor, and was very empathetic about our situation. He quoted me a fair price to replace the clutch, despite us being in a vulnerable situation. When we arrived at the shop Ted was cheerful and supportive. There was a shaded patio with flowerpots in front of the shop to sit and relax, the soda in the machine was cold, and the bathroom was clean and smelled fresh (that's a first for a small repair shop). We authorized the clutch replacement plus some basic maintenance work, left our vehicle and drove home.

The repairs were done quickly, and within the price quoted. But the next hurdle was getting back to Tacoma to pick up the vehicle. My husband and I are both very busy, and coordinating our schedules to drive to Tacoma proved difficult. Ted wasn't concerned about the delay, and didn't charge us a storage fee for keeping the Trooper there, despite my offering to pay one. After four weeks, I called Ted to tell him I was going to take the train down to Tacoma, and asked if the city bus stopped anywhere near the shop. He said there was no bus stop nearby, and offered to send the owner of the shop down to the train station to pick me up!! The shop was 20 min each way from the train station, and my train was over 30 minutes late, but Mr. Pessemier wasn't frustrated or annoyed that he was away from his shop for over an hour. He was cheerful and pleasant to talk to during the entire drive back. Now that's customer service!

And to top things off, the vehicle runs better now than it has in years.

If you were to drive by this place you might not think it could out-compete the big repair shops -- it's a small shop in the middle of a residential neighborhood, not a fancy new shop in an industrial area. But the people are polite, professional, excellent mechanics with superior customer service who will give you a fair price and be grateful for your business. I highly recommend them, and wish I lived close enough to use them as my regular mechanic for all my vehicles.

5
★★★★★

This place is wonderful!! A great combination of unbelievable customer service and effective repairs at a fair price.

We live over 2 hours north of Tacoma. My husband was towing a trailer through Tacoma when the clutch blew out on his Isuzu Trooper. He was stranded by the side of the freeway on a hot day in a tow-away zone. I needed to find a repair shop, then drive down to pick up the trailer before the vehicle and trailer were towed. We usually take our vehicles to the dealer for repair, but Isuzu doesn't make passenger vehicles anymore, so there was no dealer to call. I spent an hour making numerous frustrating calls to other mechanics before finding the dealer in Tacoma who sold and repaired Troopers years ago. He said he now sends all his Isuzu repairs to Pessemier's, so I called them. Ted answered all my questions with a great sense of humor, and was very empathetic about our situation. He quoted me a fair price to replace the clutch, despite us being in a vulnerable situation. When we arrived at the shop Ted was cheerful and supportive. There was a shaded patio with flowerpots in front of the shop to sit and relax, the soda in the machine was cold, and the bathroom was clean and smelled fresh (that's a first for a small repair shop). We authorized the clutch replacement plus some basic maintenance work, left our vehicle and drove home.

The repairs were done quickly, and within the price quoted. But the next hurdle was getting back to Tacoma to pick up the vehicle. My husband and I are both very busy, and coordinating our schedules to drive to Tacoma proved difficult. Ted wasn't concerned about the delay, and didn't charge us a storage fee for keeping the Trooper there, despite my offering to pay one. After four weeks, I called Ted to tell him I was going to take the train down to Tacoma, and asked if the city bus stopped anywhere near the shop. He said there was no bus stop nearby, and offered to send the owner of the shop down to the train station to pick me up!! The shop was 20 min each way from the train station, and my train was over 30 minutes late, but Mr. Pessemier wasn't frustrated or annoyed that he was away from his shop for over an hour. He was cheerful and pleasant to talk to during the entire drive back. Now that's customer service!

And to top things off, the vehicle runs better now than it has in years.

If you were to drive by this place you might not think it could out-compete the big repair shops -- it's a small shop in the middle of a residential neighborhood, not a fancy new shop in an industrial area. But the people are polite, professional, excellent mechanics with superior customer service who will give you a fair price and be grateful for your business. I highly recommend them, and wish I lived close enough to use them as my regular mechanic for all my vehicles.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't usually write reviews, but when I find a place I like, I like to spread the word, especially knowing how hard a good repair shop is to find.

I've been taking two of my vehicles there for years for repair/maintenance work and my third vehicle there for regular maintenance. I'll take the third vehicle there for repair work as soon as my warranty is up and I can finally stop taking it to the hacks at the stealership. Anyway, I know when I take my vehicles to Pessemier's I'm not going to get any BS. My cars have always been fixed right the first time and I know the price will be right.

They recently put a new engine in my hot rod '69 Chevelle and it runs better than it did when it was new. My '99 3500 work truck runs like a top after they fixed a problem that the dealer could never find, and my '06 Impala is still running like new thanks to regular maintenance.

I can't tell you how many friends and family members I've referred here, but I can tell you that all of the friends are still friends and my family still invites me to Christmas.

5
★★★★★

I don't usually write reviews, but when I find a place I like, I like to spread the word, especially knowing how hard a good repair shop is to find.

I've been taking two of my vehicles there for years for repair/maintenance work and my third vehicle there for regular maintenance. I'll take the third vehicle there for repair work as soon as my warranty is up and I can finally stop taking it to the hacks at the stealership. Anyway, I know when I take my vehicles to Pessemier's I'm not going to get any BS. My cars have always been fixed right the first time and I know the price will be right.

They recently put a new engine in my hot rod '69 Chevelle and it runs better than it did when it was new. My '99 3500 work truck runs like a top after they fixed a problem that the dealer could never find, and my '06 Impala is still running like new thanks to regular maintenance.

I can't tell you how many friends and family members I've referred here, but I can tell you that all of the friends are still friends and my family still invites me to Christmas.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the BEST and most HONEST repair shop you'll find.
I have been taking our cars,truck and motorhome there for 20 plus years now. It's a great place from oil changes to engine overhauls. The owner is the most honest person I have ever met. We take our vehicles in and say fix it. No need to call as he is only going to do what is necessary. It is a great place to do business.

5
★★★★★

This is the BEST and most HONEST repair shop you'll find.
I have been taking our cars,truck and motorhome there for 20 plus years now. It's a great place from oil changes to engine overhauls. The owner is the most honest person I have ever met. We take our vehicles in and say fix it. No need to call as he is only going to do what is necessary. It is a great place to do business.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

This place did great work, The guy up front is a grumpy man but I will still take me car there. The quality of work that they produced was great I loved it.

5
★★★★★

This place did great work, The guy up front is a grumpy man but I will still take me car there. The quality of work that they produced was great I loved it.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

Business Response:

Doug P UPDATE ! They changed service writers a few years back. I guess it was time for retirement. I 'm still taking my cars and trucks there. It beats the dealerships and all of their work is guaranteed.

Message from Pessemier's Complete Auto. Inc

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Provided_by_yp_88_25

Key Points

  • Quality Automotive Parts, Service and Repairs.
Similar Nearby

Similar Nearby

  1. 1
    0.31 mi
  2. 2
    0.34 mi
  3. 3
    0.34 mi
  4. 4
    0.43 mi
  5. 5
    0.68 mi