Blind Alley

★★★★☆
  • 14102 NE 21st St

    Bellevue, WA 98007

    Map & Directions
  • 425-644-7181

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Home & Garden
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We met with the sales manager, Claudia Evers. She was extremely patronizing towards us and pretty unhelpful. She wasn't willing to wait even a few minutes beyond the 5pm closing time to help us. Consequently, we took our business somewhere elsewhere. Definitely avoid this store.

1
★☆☆☆☆

We met with the sales manager, Claudia Evers. She was extremely patronizing towards us and pretty unhelpful. She wasn't willing to wait even a few minutes beyond the 5pm closing time to help us. Consequently, we took our business somewhere elsewhere. Definitely avoid this store.

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The staff at this location are hit and miss. We loved the young woman who worked at the showroom floor. She was very knowledgeable, attentive and provided information proactively. The person we ended up with Karen Dalziel did not answer our questions completely, did not provide information about other clients experiences with various blinds (which is something only a sales person could know). She is good at taking down an order and fulfilling it. We asked several questions in person and in email (What are the pros and cons of edge binding, what are the pros and cons or pull cords vs those that are attached to wall) and she never answered them completely but instead answered other questions related to the sale or the curtains. Pro of edge binding: the edges won't fray if you use a woven curtain. Pro of pull cord (very important if you have a lot of windows in a room because you won't want to pull each one when you want light/shade).

Now, we have about 12 windows and 4 doors that we wished we had gotten motorized or at least a pull cord and edge binding.

Blind Alley the company is being nice in helping us look at our option. But of course they are all going to require spending money. And, we will have to undo the cordless blinds, and forget about the premium we paid to get it in the first place.

If you get a sales person that can tell you about experiences of other clients and answer questions, I'm sure you'll be happy.

I would not recommend blind alley to friends and would not use them in the future because of the luck of the draw of sales people.

2
★★☆☆☆

The staff at this location are hit and miss. We loved the young woman who worked at the showroom floor. She was very knowledgeable, attentive and provided information proactively. The person we ended up with Karen Dalziel did not answer our questions completely, did not provide information about other clients experiences with various blinds (which is something only a sales person could know). She is good at taking down an order and fulfilling it. We asked several questions in person and in email (What are the pros and cons of edge binding, what are the pros and cons or pull cords vs those that are attached to wall) and she never answered them completely but instead answered other questions related to the sale or the curtains. Pro of edge binding: the edges won't fray if you use a woven curtain. Pro of pull cord (very important if you have a lot of windows in a room because you won't want to pull each one when you want light/shade).

Now, we have about 12 windows and 4 doors that we wished we had gotten motorized or at least a pull cord and edge binding.

Blind Alley the company is being nice in helping us look at our option. But of course they are all going to require spending money. And, we will have to undo the cordless blinds, and forget about the premium we paid to get it in the first place.

If you get a sales person that can tell you about experiences of other clients and answer questions, I'm sure you'll be happy.

I would not recommend blind alley to friends and would not use them in the future because of the luck of the draw of sales people.

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Business Response:

Jennifer, thank you for your frank review of our company. I apologize for the poor experience you had with one of our window covering specialists. Karen is no longer employed at The Blind Alley. Kurt Evers, Owner.
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Excellent in-house repair service, and excellent customer service too. I will definitely buy blinds from Blind Alley.

2
★★★★★

Excellent in-house repair service, and excellent customer service too. I will definitely buy blinds from Blind Alley.

Pros: Excellent repair and customer service

Cons: n/a

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I can't say enough about my experience with this company.First off I went into their showroom to see what products were available. The staff were very helpfull and knowlegable. No pressure. I couldn't make up mind on what products would be best for my difficult windows. They suggested that I have a "in home decorator" come to my home.
The decorator obviously knew her business. Her suggestions with style and color really impressed us.
We ordered some sihlouttes for our main windows and luminettes for our sliders.
The installer was very professional. Made sure that everything was correct and that we knew how to work them. He was an in house installer not a contract installer. He also informed us that if we have any concerns or problems to please call.
The bottom line is: we are extremely pleased and we will be contacting them again for future help with our windows.

Dan and Karen

5
★★★★★

I can't say enough about my experience with this company.First off I went into their showroom to see what products were available. The staff were very helpfull and knowlegable. No pressure. I couldn't make up mind on what products would be best for my difficult windows. They suggested that I have a "in home decorator" come to my home.
The decorator obviously knew her business. Her suggestions with style and color really impressed us.
We ordered some sihlouttes for our main windows and luminettes for our sliders.
The installer was very professional. Made sure that everything was correct and that we knew how to work them. He was an in house installer not a contract installer. He also informed us that if we have any concerns or problems to please call.
The bottom line is: we are extremely pleased and we will be contacting them again for future help with our windows.

Dan and Karen

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.

Shopping for new wood blinds, my wife and I started at the two big home improvement chains. We found that to be a frustrating waste of time with the lack of qualified help available. A coworker suggested the Blind Alley so off we went to their Bellevue store.What we experienced there is what I will call window blind paradise.They have people there that just sell window coverings, what a difference that makes!!! We made an appointment for a blind expert to come out to our house after looking around their showroom and two weeks later had our new blinds installed by one of their inhouse installers ( I believe the chains all use contractors) . They even hauled off the old ones for us.We could not be more satisfied and have now recommended the Blind Alley to our neighbors.

5
★★★★★

Shopping for new wood blinds, my wife and I started at the two big home improvement chains. We found that to be a frustrating waste of time with the lack of qualified help available. A coworker suggested the Blind Alley so off we went to their Bellevue store.What we experienced there is what I will call window blind paradise.They have people there that just sell window coverings, what a difference that makes!!! We made an appointment for a blind expert to come out to our house after looking around their showroom and two weeks later had our new blinds installed by one of their inhouse installers ( I believe the chains all use contractors) . They even hauled off the old ones for us.We could not be more satisfied and have now recommended the Blind Alley to our neighbors.

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.

It has been a very pleasant experience each of the times that we have used Blind Alley. The Staff is very knowledgeable, has great suggestions, are friendly and helpful to one who has difficulty making decisions. Nothing seems to be too much bother.

After the major storm of last year, we needed help in removing the window treatments in several rooms so that repairs could be made. Again service was prompt and done with a smile.

We would certainly recommend Blind Alley, all of the staff with whom we dealt for window treatments, pillows and bedding including head boards.

5
★★★★★

It has been a very pleasant experience each of the times that we have used Blind Alley. The Staff is very knowledgeable, has great suggestions, are friendly and helpful to one who has difficulty making decisions. Nothing seems to be too much bother.

After the major storm of last year, we needed help in removing the window treatments in several rooms so that repairs could be made. Again service was prompt and done with a smile.

We would certainly recommend Blind Alley, all of the staff with whom we dealt for window treatments, pillows and bedding including head boards.

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When we outfitted our new house with window coverings, we contacted The Blind Alley and no one else. This is because of past experiences with other blind companies in our old house, which was so old that when it got cold outside, the windows would frost up on the inside. So instead of replacing all my windows at an outrageous cost, I set out to find some kind of window covering that would insulate and look good. After talking to numerous blind companies who couldn't offer me any solutions other than metal blinds and some couldn't even call me back. I saw one of those little white Blind Alley vans driving around and wrote down their phone number. I called them up and told them I was looking for some kind of insulating blind instead of replacing my old windows. They suggested the Hunter Douglas Duette, honeycomb shade, and that we should come over to their showroom and look at one. We liked what we saw and we bought duette's for the downstairs windows and Blind Alley came out and measured and installed them. Yes, they did help. The windows would condensate but not frost up and the room was warmer than it was with the metal blinds. Anyway, we let The Blind Alley do all the windows in our new house. We now have Hunter Douglas Silhouette's, Woods and Roman shades with remote controlled motorized woods on the high unreachable windows and a custom made blackout Roman Shade to mount outside our wood blinds in our bedroom. All supplied and installed by the Blind Alley at a great price. We are very satisfied with our purchase and very pleased with the finished look of our house inside and out.

5
★★★★★

When we outfitted our new house with window coverings, we contacted The Blind Alley and no one else. This is because of past experiences with other blind companies in our old house, which was so old that when it got cold outside, the windows would frost up on the inside. So instead of replacing all my windows at an outrageous cost, I set out to find some kind of window covering that would insulate and look good. After talking to numerous blind companies who couldn't offer me any solutions other than metal blinds and some couldn't even call me back. I saw one of those little white Blind Alley vans driving around and wrote down their phone number. I called them up and told them I was looking for some kind of insulating blind instead of replacing my old windows. They suggested the Hunter Douglas Duette, honeycomb shade, and that we should come over to their showroom and look at one. We liked what we saw and we bought duette's for the downstairs windows and Blind Alley came out and measured and installed them. Yes, they did help. The windows would condensate but not frost up and the room was warmer than it was with the metal blinds. Anyway, we let The Blind Alley do all the windows in our new house. We now have Hunter Douglas Silhouette's, Woods and Roman shades with remote controlled motorized woods on the high unreachable windows and a custom made blackout Roman Shade to mount outside our wood blinds in our bedroom. All supplied and installed by the Blind Alley at a great price. We are very satisfied with our purchase and very pleased with the finished look of our house inside and out.

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Typically, I do not review companies after a service has been rendered. But after using the blind alley, I decided it was time to share the overall experience.

I'm not a do-it-yourself type and have a hectic schedule, but managed to arrange for a Saturday morning appointment. The in-home consultation was quick and easy (low-pressure and friendly too). She brought samples in and made suggestions based on the amount we wanted to spend. My husband and I thought we wanted inexpensive faux-wood blinds, but after hearing the pros and cons, we ended up covering most of our windows with 2-1/2" real-wood blinds and they look excellent! They ended up being a little over our budget, but the decorator presented us with a spare coupon that gave us 20% off.

3 weeks later, the blinds were professionally installed. The gentleman came in, removed his shoes, and left our house in better shape before the blinds were installed.

After a week of enjoying our new wood blinds, one of the blinds became crooked. The blind alley was out at our home the following day and corrected the problem. How's that for service?

Anyone looking for new window treatments should definitely consider the blind alley. They'll make sure you make the correct decision for you window treatment needs.

5
★★★★★

Typically, I do not review companies after a service has been rendered. But after using the blind alley, I decided it was time to share the overall experience.

I'm not a do-it-yourself type and have a hectic schedule, but managed to arrange for a Saturday morning appointment. The in-home consultation was quick and easy (low-pressure and friendly too). She brought samples in and made suggestions based on the amount we wanted to spend. My husband and I thought we wanted inexpensive faux-wood blinds, but after hearing the pros and cons, we ended up covering most of our windows with 2-1/2" real-wood blinds and they look excellent! They ended up being a little over our budget, but the decorator presented us with a spare coupon that gave us 20% off.

3 weeks later, the blinds were professionally installed. The gentleman came in, removed his shoes, and left our house in better shape before the blinds were installed.

After a week of enjoying our new wood blinds, one of the blinds became crooked. The blind alley was out at our home the following day and corrected the problem. How's that for service?

Anyone looking for new window treatments should definitely consider the blind alley. They'll make sure you make the correct decision for you window treatment needs.

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.

Don't expect courteous treatment from this business unless you have very pale skin, and live in a neighborhood where your neighbors are also pale and prosperous. The representative who came to our home in an integrated neighborhood in South Seattle told us, before she even evaluated our needs or asked about our preferences, that we would want to buy Levilor blinds, because they were the least expensive. Later, as we considered our (more expensive) options, she suggested we might be "happier getting the cheap plastic blinds at [a local retailer]" The coup de grace was when she looked out our window at the neighbor's Great Dane, and referred to it as "that poor ugly pit bull." Racism rules at this establishment.

1
★☆☆☆☆

Don't expect courteous treatment from this business unless you have very pale skin, and live in a neighborhood where your neighbors are also pale and prosperous. The representative who came to our home in an integrated neighborhood in South Seattle told us, before she even evaluated our needs or asked about our preferences, that we would want to buy Levilor blinds, because they were the least expensive. Later, as we considered our (more expensive) options, she suggested we might be "happier getting the cheap plastic blinds at [a local retailer]" The coup de grace was when she looked out our window at the neighbor's Great Dane, and referred to it as "that poor ugly pit bull." Racism rules at this establishment.

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1 out of 2 people found this review helpful.

.

We bought vertical blinds for two of our sliding glass doors here. The staff was very knowledgable in presenting our options. We did all the measurements ourselves to save a little money and time, and they were very helpful in telling us exactly what they needed us to measure. They were also not pushing on us to make a sale, nor did they try to sell us things we didn't need. We got great service even though we bought very simple blinds.

The blinds are holding up well, and the price was reasonable. They did a great job with the installation.

They have a huge selection and can provide some ideas for you if you don't have something specific in mind. We will go back there when we re-do our other window treatments.

Parking is plentiful and the store wasn't particularly busy, even on a Saturday.

PROS: great selection, helpful non-pushy staff
CONS:

4
★★★★☆

We bought vertical blinds for two of our sliding glass doors here. The staff was very knowledgable in presenting our options. We did all the measurements ourselves to save a little money and time, and they were very helpful in telling us exactly what they needed us to measure. They were also not pushing on us to make a sale, nor did they try to sell us things we didn't need. We got great service even though we bought very simple blinds.

The blinds are holding up well, and the price was reasonable. They did a great job with the installation.

They have a huge selection and can provide some ideas for you if you don't have something specific in mind. We will go back there when we re-do our other window treatments.

Parking is plentiful and the store wasn't particularly busy, even on a Saturday.

PROS: great selection, helpful non-pushy staff
CONS:

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Message from Blind Alley

The Blind Alley is a locally-owned, family-operated Custom Window Coverings retailer. We have been in business in Bellevue since April 1984. We specialize in Custom Window Coverings including blinds, shades, draperies, Roman shades, valances, cornices and matching accessories such as bedspreads. We are also the only Hunter Douglas Gallery on the Eastside and feature the complete Hunter Douglas product line in our Showroom. Come visit us to see the latest innovations and designs for your window covering needs.

More about Blind Alley

We have been providing custom window coverings with excellence to the Greater Seattle area since 1984. Visit our family-owned showroom and Hunter Douglas Gallery in Bellevue or call for a free in-home consultation.

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