Pet Ponderosa Resorts Spas

★★★☆☆
  • 9211 204th St E

    Graham, WA 98338

    Map & Directions
  • 253-847-7763

About Pet Ponderosa Resorts Spas

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Hours
Sun 5pm-6pm, Mon-Fri 9am-6pm, Sat 9am-12pm

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It is somewhat of a difficult task to choose which reason for disdain to speak on first, however, I would have to say the issue that comes most to mind for the time being, is the ridiculously major difference between quoted amount to be payed and actual paid amount. We were initially quoted for 2 dogs at a rate of $30 per night, based solely on my husband's rank of SSG. This was not the case, instead it was almost $30 PER DOG, which would have been fine, had that been what I was told when I contacted them. Secondly, I confirmed more than once that if we dropped off after 4 p.m. on Friday, the day of drop off, that we would, in fact, not be charged for that day. Upon pickup, WE WERE charged for the day of drop off. When the dogs were picked up, they stunk, and it appeared that they had not been given ANY water during their 2 day stay. I figured the grand total would be no more than $60, but it turned out to be $170! When I called to find out why, I was simply told that this was their policy. I received a call soon after from the owner, who was nothing short of rude and unprofessional. She told me that there was no way that her employee would tell me what I had been told and that I was mistaken and lying. She also kept interrupting me and told me to stop talking over her. DO NOT TAKE YOUR ANIMALS HERE FOR ANY REASON or you will strongly regret your decision.

1
★☆☆☆☆

It is somewhat of a difficult task to choose which reason for disdain to speak on first, however, I would have to say the issue that comes most to mind for the time being, is the ridiculously major difference between quoted amount to be payed and actual paid amount. We were initially quoted for 2 dogs at a rate of $30 per night, based solely on my husband's rank of SSG. This was not the case, instead it was almost $30 PER DOG, which would have been fine, had that been what I was told when I contacted them. Secondly, I confirmed more than once that if we dropped off after 4 p.m. on Friday, the day of drop off, that we would, in fact, not be charged for that day. Upon pickup, WE WERE charged for the day of drop off. When the dogs were picked up, they stunk, and it appeared that they had not been given ANY water during their 2 day stay. I figured the grand total would be no more than $60, but it turned out to be $170! When I called to find out why, I was simply told that this was their policy. I received a call soon after from the owner, who was nothing short of rude and unprofessional. She told me that there was no way that her employee would tell me what I had been told and that I was mistaken and lying. She also kept interrupting me and told me to stop talking over her. DO NOT TAKE YOUR ANIMALS HERE FOR ANY REASON or you will strongly regret your decision.

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Pet Ponderosa was a God-Send when I PCS'd across Country to Fort Lewis with 5 rescue doggies and six kitties. They met the pet transporter van late at night to take care of my animals. Unfortunately, the service I used for transport (TLC Pet Transport) did not provide the service they guarenteed. Pet Ponderosa staff had to give all a bath and throw away the bedding as TLC Pet Transport had not stopped to let them potty every 4 hours as they promised. Pet Ponderosa took excellent care of all my animals for over two weeks while I was house-hunting. I have used them for over two years now for all my pet needs. I greatly appreciate the loving care provided with all services. The groomer is great with animals and I would not trust anyone else to groom my little Maltese. My pets always come home relaxed and happy when spending time at Pet Ponderosa. I love the military discounts and the way the owners and staff go out of their way to accomodate the schedule of military personnel.

5
★★★★★

Pet Ponderosa was a God-Send when I PCS'd across Country to Fort Lewis with 5 rescue doggies and six kitties. They met the pet transporter van late at night to take care of my animals. Unfortunately, the service I used for transport (TLC Pet Transport) did not provide the service they guarenteed. Pet Ponderosa staff had to give all a bath and throw away the bedding as TLC Pet Transport had not stopped to let them potty every 4 hours as they promised. Pet Ponderosa took excellent care of all my animals for over two weeks while I was house-hunting. I have used them for over two years now for all my pet needs. I greatly appreciate the loving care provided with all services. The groomer is great with animals and I would not trust anyone else to groom my little Maltese. My pets always come home relaxed and happy when spending time at Pet Ponderosa. I love the military discounts and the way the owners and staff go out of their way to accomodate the schedule of military personnel.

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Pet owners: Don't bring your pet to Pet Ponderosa Resorts & Spas unless you want to be scammed! They "groomed" my cat and she came home covered in urine, the lady knew about it and didn't even bother to wipe her off or anything! RIDICULOUS SERVICE! Also, the girl who checked me in said they would be calling me when she was ready to let me know what time to pick her up...never called...then CHARGED ME A BOARDING FEE WHEN I WAS LATE!!!!!! Absolutely awful customer service. I will not be back and will be telling everyone how horrible this place is.

1
★☆☆☆☆

Pet owners: Don't bring your pet to Pet Ponderosa Resorts & Spas unless you want to be scammed! They "groomed" my cat and she came home covered in urine, the lady knew about it and didn't even bother to wipe her off or anything! RIDICULOUS SERVICE! Also, the girl who checked me in said they would be calling me when she was ready to let me know what time to pick her up...never called...then CHARGED ME A BOARDING FEE WHEN I WAS LATE!!!!!! Absolutely awful customer service. I will not be back and will be telling everyone how horrible this place is.

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0 out of 1 people found this review helpful.

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They are amazing with the animals. Our dog has never come back skittish or upset, which was a problem at the last kennel he stayed. Last time he was there for 4 days and when we picked him up, he actually seemed sad to be leaving. haha!

5
★★★★★

They are amazing with the animals. Our dog has never come back skittish or upset, which was a problem at the last kennel he stayed. Last time he was there for 4 days and when we picked him up, he actually seemed sad to be leaving. haha!

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I've been taking my dog to Pet Ponderosa since he was a puppy, and I wouldn't take him anywhere else. The staff are knowledgeable and friendly. They always greet my dog with a smile. The personal stories they relay to me at the end of his

3
★★★★★

I've been taking my dog to Pet Ponderosa since he was a puppy, and I wouldn't take him anywhere else. The staff are knowledgeable and friendly. They always greet my dog with a smile. The personal stories they relay to me at the end of his

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My dogs love it here!! I have taken them here for years and have always been satisfied. The staff is always very professional with me and loving with my dogs. My only complaint is the manager. Since she has started I have noticed there has been a shift in the atmosphere. It's not something that affects the work at all, but you can tell the staff is a little more stressed now.

3
★★★☆☆

My dogs love it here!! I have taken them here for years and have always been satisfied. The staff is always very professional with me and loving with my dogs. My only complaint is the manager. Since she has started I have noticed there has been a shift in the atmosphere. It's not something that affects the work at all, but you can tell the staff is a little more stressed now.

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This is a response to the previous review that said the dogs bark all night. I live near Pet Ponderosa also, and I rarely hear the dogs bark at night. Occasionally, I can hear a bark or two during the day, but that's expected. Dogs will be dogs! I can sleep soundly during the summer with my windows wide open and not hear a peep.

5
★★★★★

This is a response to the previous review that said the dogs bark all night. I live near Pet Ponderosa also, and I rarely hear the dogs bark at night. Occasionally, I can hear a bark or two during the day, but that's expected. Dogs will be dogs! I can sleep soundly during the summer with my windows wide open and not hear a peep.

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.

Dogs bark all night long neighbors don't sleep nor the dogs, owners don't care shame on pet ponderosa

2
★★☆☆☆

Dogs bark all night long neighbors don't sleep nor the dogs, owners don't care shame on pet ponderosa

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.

Man this place is aweful! I wanted to boad two of my dogs for a few days and the owner said it would be almost 400 bucks for just three days! He said that it was an extra twenty dollars a day per dog to pet them and let them outside to play. Then he told me to be greatfull to be able to leave my dogs with him!

WHAT BS! Then he said that he would charge me to feed my dogs the food I brought them! Charge me to feed my dogs my own food!

I took my dogs to GREEN ACRES PET RESORT instead and the price was great and the staff even better!

0
★☆☆☆☆

Man this place is aweful! I wanted to boad two of my dogs for a few days and the owner said it would be almost 400 bucks for just three days! He said that it was an extra twenty dollars a day per dog to pet them and let them outside to play. Then he told me to be greatfull to be able to leave my dogs with him!

WHAT BS! Then he said that he would charge me to feed my dogs the food I brought them! Charge me to feed my dogs my own food!

I took my dogs to GREEN ACRES PET RESORT instead and the price was great and the staff even better!

Pros: THERE IS NOTHING GOOD ABOUT THIS PLACE!

Cons: RUDE, ABUSIVE, HIGH RATES, STEALS YOUR MONEY

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My husband and I left our two dogs with Pet Ponderosa, my mother in-law had recommended the place so we thought we give it a try, I was a little afraid with my 8 month old puppy but they took excellent care of both of my dogs, not to mentioned my puppy is taking several different prescriptions and they were more than happy to give it to her on a daily basis, and when we came back she was actually doing much better, we read the website for prices and all details so we have no complains with pricing in fact they asked my husband if he was military and he was in the Marines so they gave us discount without even asking for it!

4
★★★★☆

My husband and I left our two dogs with Pet Ponderosa, my mother in-law had recommended the place so we thought we give it a try, I was a little afraid with my 8 month old puppy but they took excellent care of both of my dogs, not to mentioned my puppy is taking several different prescriptions and they were more than happy to give it to her on a daily basis, and when we came back she was actually doing much better, we read the website for prices and all details so we have no complains with pricing in fact they asked my husband if he was military and he was in the Marines so they gave us discount without even asking for it!

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I have taken my dogs to Pet Ponderosa for over five years, have been inside the kennels and have watched how the animals are treated. They are very caring and professional, the facilities are clean and my dog is always happy to go back there - if she can't be at home. They have even cared for one dog with special medical needs. I recommend them highly. Mike Jeffries, Publisher, The Dispatch

5
★★★★★

I have taken my dogs to Pet Ponderosa for over five years, have been inside the kennels and have watched how the animals are treated. They are very caring and professional, the facilities are clean and my dog is always happy to go back there - if she can't be at home. They have even cared for one dog with special medical needs. I recommend them highly. Mike Jeffries, Publisher, The Dispatch

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I love pet ponderosa! And that Lisa lady that complained had to be crazy! It was their anniversary! Of course they would be angry, it seems like you ruined their dinner plans by showing up whenever you felt like it! Anyway I have never ever ever experienced that service at this kennel. I take my dog Sadie for daycare, grooming, and boarding to Pet Ponderosa. The staff is always attentive to her needs and is very professional and caring. I have taken her here for 5 years and I wouldn't trust anyone but them to take care of my animal :) their prices are fair too for how amazing the place is! They don't nickle and dime you either like the crazy lady said lol

5
★★★★★

I love pet ponderosa! And that Lisa lady that complained had to be crazy! It was their anniversary! Of course they would be angry, it seems like you ruined their dinner plans by showing up whenever you felt like it! Anyway I have never ever ever experienced that service at this kennel. I take my dog Sadie for daycare, grooming, and boarding to Pet Ponderosa. The staff is always attentive to her needs and is very professional and caring. I have taken her here for 5 years and I wouldn't trust anyone but them to take care of my animal :) their prices are fair too for how amazing the place is! They don't nickle and dime you either like the crazy lady said lol

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AWESOME place to leave your dog or cat. One of the workers actually called me after I set my arangements to make an earlier drop off day to reduce costs. My dog goes about once a month and sometimes doesnt even want to leave when I pick him up. When my dog got sick when he was staying last time they did all the right things and didnt stress me out at all being that I was out of town and unable to help him.

4
★★★★☆

AWESOME place to leave your dog or cat. One of the workers actually called me after I set my arangements to make an earlier drop off day to reduce costs. My dog goes about once a month and sometimes doesnt even want to leave when I pick him up. When my dog got sick when he was staying last time they did all the right things and didnt stress me out at all being that I was out of town and unable to help him.

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Do not take you pets here if you don't like being ripped off and verbally abused!!!! I took my 3 dogs there on Friday believing it would be $25 per dog for the night while my husband and I had a short 1 night trip. They informed me that they closed at noon on Saturday so I would have to be back by then or pick them up on Monday and pay for 2 more nights.....OR I could pay a "special pick-up" fee of $40. I agreed to the fee and told them I would be there around 5pm. By the time they added on all the "extra" fees to let your dog out of the cage to exercise and feed your own food the total was $140 ridiculous! But wait...it gets better! Seeing as how I had paid the special pick-up fee why should I rush home, I called Saturday morning to tell them I would be a little later, the person that answered the phone said that would be alright just call when almost there. Well I called at 5:30 to say I was 30 min out. The owner answered and became verbally abusive with me saying that I had ruined his dinner plans and it was his anniversary, repeated how I had ruined his evening and couldn't get my dogs that evening. I felt somewhat threatened so I handed the phone to my husband. They got into a heated argument and finally the owner said we could get our dogs at midnight and repeated several times that we better bring our credit card! So after a long day driving back from the beach we were forced to stay up till midnight if we wanted our dogs. At this point I was worried for their safety so we did pick them up at midnight and paid another $40 "special pick-up" fee. So, for one night, 3 dogs in a cage, exercise in a pen by themselves and feeding them their own food we paid a grand total of $180 AND had to pick them up at midnight!!!! I work in service and would NEVER treat someone like this! I don't know how he stays in business! He must make enough off of unwary newcomers that he doesn't need repeat customers!

1
★☆☆☆☆

Do not take you pets here if you don't like being ripped off and verbally abused!!!! I took my 3 dogs there on Friday believing it would be $25 per dog for the night while my husband and I had a short 1 night trip. They informed me that they closed at noon on Saturday so I would have to be back by then or pick them up on Monday and pay for 2 more nights.....OR I could pay a "special pick-up" fee of $40. I agreed to the fee and told them I would be there around 5pm. By the time they added on all the "extra" fees to let your dog out of the cage to exercise and feed your own food the total was $140 ridiculous! But wait...it gets better! Seeing as how I had paid the special pick-up fee why should I rush home, I called Saturday morning to tell them I would be a little later, the person that answered the phone said that would be alright just call when almost there. Well I called at 5:30 to say I was 30 min out. The owner answered and became verbally abusive with me saying that I had ruined his dinner plans and it was his anniversary, repeated how I had ruined his evening and couldn't get my dogs that evening. I felt somewhat threatened so I handed the phone to my husband. They got into a heated argument and finally the owner said we could get our dogs at midnight and repeated several times that we better bring our credit card! So after a long day driving back from the beach we were forced to stay up till midnight if we wanted our dogs. At this point I was worried for their safety so we did pick them up at midnight and paid another $40 "special pick-up" fee. So, for one night, 3 dogs in a cage, exercise in a pen by themselves and feeding them their own food we paid a grand total of $180 AND had to pick them up at midnight!!!! I work in service and would NEVER treat someone like this! I don't know how he stays in business! He must make enough off of unwary newcomers that he doesn't need repeat customers!

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.

o not take you pets here if you don't like being ripped off and verbally abused!!!! I took my 3 dogs there on Friday believing it would be $25 per dog for the night while my husband and I had a short 1 night trip. They informed me that they closed at noon on Saturday so I would have to be back by then or pick them up on Monday and pay for 2 more nights.....OR I could pay a "special pick-up" fee of $40. I agreed to the fee and told them I would be there around 5pm. By the time they added on all the "extra" fees to let your dog out of the cage to exercise and feed your own food the total was $140 ridiculous! But wait...it gets better! Seeing as how I had paid the special pick-up fee why should I rush home, I called Saturday morning to tell them I would be a little later, the person that answered the phone said that would be alright just call when almost there. Well I called at 5:30 to say I was 30 min out. The owner answered and became verbally abusive with me saying that I had ruined his dinner plans and it was his anniversary, repeated how I had ruined his evening and couldn't get my dogs that evening. I felt somewhat threatened so I handed the phone to my husband. They got into a heated argument and finally the owner said we could get our dogs at midnight and repeated several times that we better bring our credit card! So after a long day driving back from the beach we were forced to stay up till midnight if we wanted our dogs. At this point I was worried for their safety so we did pick them up at midnight and paid another $40 "special pick-up" fee. So, for one night, 3 dogs in a cage, exercise in a pen by themselves and feeding them their own food we paid a grand total of $180 AND had to pick them up at midnight!!!! I work in service and would NEVER treat someone like this! I don't know how he stays in business! He must make enough off of unwary newcomers that he doesn't need repeat customers!

0
★☆☆☆☆

o not take you pets here if you don't like being ripped off and verbally abused!!!! I took my 3 dogs there on Friday believing it would be $25 per dog for the night while my husband and I had a short 1 night trip. They informed me that they closed at noon on Saturday so I would have to be back by then or pick them up on Monday and pay for 2 more nights.....OR I could pay a "special pick-up" fee of $40. I agreed to the fee and told them I would be there around 5pm. By the time they added on all the "extra" fees to let your dog out of the cage to exercise and feed your own food the total was $140 ridiculous! But wait...it gets better! Seeing as how I had paid the special pick-up fee why should I rush home, I called Saturday morning to tell them I would be a little later, the person that answered the phone said that would be alright just call when almost there. Well I called at 5:30 to say I was 30 min out. The owner answered and became verbally abusive with me saying that I had ruined his dinner plans and it was his anniversary, repeated how I had ruined his evening and couldn't get my dogs that evening. I felt somewhat threatened so I handed the phone to my husband. They got into a heated argument and finally the owner said we could get our dogs at midnight and repeated several times that we better bring our credit card! So after a long day driving back from the beach we were forced to stay up till midnight if we wanted our dogs. At this point I was worried for their safety so we did pick them up at midnight and paid another $40 "special pick-up" fee. So, for one night, 3 dogs in a cage, exercise in a pen by themselves and feeding them their own food we paid a grand total of $180 AND had to pick them up at midnight!!!! I work in service and would NEVER treat someone like this! I don't know how he stays in business! He must make enough off of unwary newcomers that he doesn't need repeat customers!

Pros: none

Cons: everything

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We have been using Pet Ponderosa for approximately seven years for our Black Labs grooming as well as boarding. The employees from the owner to the groomers are and have always been very polite and professional. We take our lab there at least once every five weeks for a grooming. I would reccommend this place to any one that cares for their pet!!!!!

5
★★★★★

We have been using Pet Ponderosa for approximately seven years for our Black Labs grooming as well as boarding. The employees from the owner to the groomers are and have always been very polite and professional. We take our lab there at least once every five weeks for a grooming. I would reccommend this place to any one that cares for their pet!!!!!

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.

We have used Pet Ponderosa Resorts & Spas for day boarding and grooming. The Owner is very professional, delightful and very accommodating to our special wishes for our dogs. Always good follow-up and they meet our dogs special needs. The staff is polite, helpful and listens to our requests. Their facility is exceptionally clean and they are very attentive to their clients and their pets. I would highly recommend Pet Ponderosa Resorts and Spas Their Groomer, has a wonderful personality, loving, caring, knowledgeable and gentle with our Golden that has hip problems. Tips: communicate your expectations clearly and they will accommodate your wishes, if it is possible. This statement is confirmed by Buster Brown Johnson! Woof

5
★★★★★

We have used Pet Ponderosa Resorts & Spas for day boarding and grooming. The Owner is very professional, delightful and very accommodating to our special wishes for our dogs. Always good follow-up and they meet our dogs special needs. The staff is polite, helpful and listens to our requests. Their facility is exceptionally clean and they are very attentive to their clients and their pets. I would highly recommend Pet Ponderosa Resorts and Spas Their Groomer, has a wonderful personality, loving, caring, knowledgeable and gentle with our Golden that has hip problems. Tips: communicate your expectations clearly and they will accommodate your wishes, if it is possible. This statement is confirmed by Buster Brown Johnson! Woof

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.

I think they really do care about the animals but the way they treat people is awful. Horrible public relations. Very rude, extremely arrogant non-professional attitudes. I am searching for other places to board our animals and so far, thankfully, have found a few. It's too bad they are ruining their business with their attitudes. It's doubtful they will learn that you can't treat the people that pay you like crap. Live and learn.

2
★★☆☆☆

I think they really do care about the animals but the way they treat people is awful. Horrible public relations. Very rude, extremely arrogant non-professional attitudes. I am searching for other places to board our animals and so far, thankfully, have found a few. It's too bad they are ruining their business with their attitudes. It's doubtful they will learn that you can't treat the people that pay you like crap. Live and learn.

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We leave our big dog Killer every year with the fine folks at Pet Ponderosa. He is pampered and groomed and is always happy to come and visit the staff. I have not had any bad experiences at this kennel. It is sanitary and better yet the staff all care about doing a great job. I would highly recommend this wonderful accomdation for your pet.

5
★★★★★

We leave our big dog Killer every year with the fine folks at Pet Ponderosa. He is pampered and groomed and is always happy to come and visit the staff. I have not had any bad experiences at this kennel. It is sanitary and better yet the staff all care about doing a great job. I would highly recommend this wonderful accomdation for your pet.

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Message from Pet Ponderosa Resorts Spas

As I was reading reviews the client Jim must be talking about a different kennel. Our kennels and property are beautiful, Check our web page. www.petponderosa.com

As for this Lisa client. We charge for pick up outside our normal business hours. We are just like any other business. Does Macy open special for you when you want a pair of slacks? My guess is no. People forget this is a business and we run it very professionally and like a business not like a mom and pop shop. For those reasons that is why our second location is at Joint Base Lewis Mcchord. The government would not allow just anyone to have that contract. Please visit www.thepetbrigade.com site also and read our note about our facility.

More about Pet Ponderosa Resorts Spas

Pet Ponderosa is a dedicated to excellent servce. All staff are certified with Pet Care Services certification on Pet Care. Visit us on Facebook now. Starting April 29th 2010 Dog Training begins with Family Dog Training Center..

 

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